NewDay Reviews 11,081

Marbles credit card has been an interesting journey for me as l, I’ve really enjoyed using this credit card and it has helped me a lot especially when I had a difficult time financially. The App is am... See more

They are a company that look after they're customers and they are extremely fair. If you hand to call them. You don't get reboot or a human reading from a script. They are helpfull and off you are str... See more

I spoke with a staff whose name is Themna, a customer service based in South Africa. She was so professional and helpful to my concerns. I may not like the entirety of NewDay and its Aqua Card but... See more

The Marbles portal is so easy to use. I like that account balances update almost immediately. I also like the financial advice sometimes sent in - like what not to do with your credit card ie: go ov... See more

Having Marbles card for over 5 year now and I'm very pleased that it has greatly facilitated my day to day my shopping needs. I feel secure and the communications are right on point. Although its inte... See more

It’s been great be with them over the years. With professional set of staff knowing what the Customer want. Saving most of my finance out of trouble. Also a taste of customer service well bridge betw... See more

I've had this card for over 3 years, and I've never had an issue, and the one or two times I've had an issue it has been resolved promptly and professionally. And what I love the most , is that if yo... See more

I have been with different credit cards companies but they d take time to increase the credit limit. Aqua offered me a very good credit limit at the start and kept on increasing the limit which helpe... See more

I can’t rate Aqua highly enough From the very first enquiry to then setting up my account and going live I have been kept informed every step of the way and they keep me well updated with informati... See more

Always prompt with no fuss. I never had app issues or payments issues. Credit increases are offered for maintaining your account well. An extremely reliable and trustworthy provider. Thank you!

Very poor technology. When travelling and using Contactless, your card will likely decline each time - even if you travel often. Apple Pay also seems to have the same logic and transactions abroad wil... See more

Newday new bank details. Partnership with John Lewis. Keep blaming the other banks. Balance transfer returned. (Taking days, if it ever gets returned) Tried to pay via my main account, the... See more

I recently needed to dispute a purchase made on my John Lewis Partnership Card, which is issued and managed by NewDay. After a retailer refused to take responsibility for goods that were not as... See more

newday are very helpful and provide a very good app particularly aqua coach which helps with your credit journey. and also offer in app offers which keeps everything interesting.

The main thing for me is the App is so easy to use. I can find all the information I need about my account on there. I am also regularly updated on payments and information that would be useful to me.... See more

New Day recently changed their bank account details for the John Lewis Credit Card. Unfortunately they forgot to notify other banks of this change. I put through a balance transfer from my card whic... See more

Awesome! The best credit card I've ever had.. I wish you would offer me a consolidation loan... But otherwise you have really looked after me, Thankyou to all Aqua staff. I appreciate all of you.

Transferred a balance from John Lewis to Capital One. The balance transfer has gone missing and John Lewis (Newday) unwilling to help. I asked them to trace the payment (they refused) and just kept... See more

Aqua Card Positives - Good credit limit increases - Good IOS app (many options) - Easy to pay through IOS app - Rewards good credit with Gold card Negatives: - Remove credit limits if not... See more

If I could I would give it 10 stars ☆ It is the best credit and balance transfer card, I closed all my cards like "Capital, Zappo or something like that, I only keep this Aqua one, the best 🫶

Great company, easy to navigate app, easy to check when payments are due option to boost monthly payments or use instalments for large purchases

Best bank i ever joined, credit no longer a problem. And your more or less rewarded for running your account properly with quick credit raise. It's when I didn't have the card i was mostly out of pock... See more

Easy application and quick approval. As long as we use credit responsibly Aqua offers limit increases on time. I would like app notifications for transactions which is missing as of now. Would recomme... See more

I decided to initiate a balance transfer with Aqua. I was a bit apprehensive but was pleasantly suprised how quick and easy it was to do which is why Aqua is my best credit card provider.

I love that the Marbles app is easy to navigate, it updates payments almost immediately and is very intuitive, gives great advice on financial matters and best ways to not overspend. notifications are... See more

Oh, they are amazing. Their interest is good. In fact, I had to drop some creditcards since I started using Aqua. It has helped me grow, build my credit score, and sustain my needs in times of need. N... See more

Had a great impact on my Credit Rating. Easy app to use Easy to make extra payments. Highly recommend if you are struggling with your credit rating. I used is daily for my everyday shopping and... See more

I cannot support others here - I find the New Day 'service' for John Lewis pathetic, and have done since they took over. It is time John Lewis employed a better company. I have complained but it do... See more

Very elegant design and Interactive app, along with good customer support team and always offer good deals shopping, balance so on. Interactive services make you plan ahead so never miss out Aqua Card... See more

Customer service person Vikki is One of the best staff member And marble credit card also fantastic all service is best and put customer first and listen to customer problem All the best

increasing my credit limit, enabling my access to my account and move/pay what needs to be paid, along with low interest deals, I am now able to get my ducks in a row and tidy up my finances

Keep up with repayment s and your credit amount goes up when other cards don't and are always there to help

I can get to the money very easily when ever I want it they are easy to talk to when problems arise which is rarely and I always know where I stand with them

New day are a company that understands its client and help them to achieve the goals using credit but in a wise and practical way.

I opened an account, and paid in full on time each month. They increased my limit, I paid in full. Nearly a year after opening the account I had reason to raise a complaint with them. Two days later... See more

NewDay has established itself as a major player in the UK credit card market, with its Aqua card serving as one of its flagship products aimed at building credit history...

Call handler named Andrea answered my phone conversation with an amazing amount of kindness positivity helpfulness all round an asset to this company. I really appreciated her helpfulness genuinely kn... See more

Useless people. Not closed my account as requested! Not sent me my refund of pennies! Not removed my name from credit bureaus! New day/ Debenhams are Useless! Have proof of communications!

This card is brilliant always good service staff and never had a problem with using the card paying is so easy and the process to get the card was so simple I would 100 percent recommend

I have had a John Lewis credit card via Newday, mainly for the good cashback rewards. However, Newday are extremely incompetant. When they changed their banking details, they failed to notify OTHER... See more

Made two booster payments then receive an email saying didn’t manage funds this month. Not happy been paying more than needed and getting high interest. Had I known wouldn’t have had balance transfer

6 months balance transfers are not enough for long standing users who never miss a payment. 12-18 months would be more appropriate

Everything was easy using the aqua app from checking my balance, seeing if a was eligible of an increase to making extra payments .

I over paid and wasn't sure what to do. I made a call and was really impressed with how fast I got it sorted. They immediately offered to send the money bk but I opted to leave it as credit on my card... See more

I have no problem since having my card they let you know what going on if anything changes very pleased

II’m disabled and always use my card for my shopping. I pay on time if I use it for anything else. I try to keep my balance low in case I need it for bills or groceries.

Excellent Company to have Credit Card with. Able quickly talk with a human buying Just a perfect start the Marbles

Very nice card easy to use i like it the company checks how your doing and gives credit increase when it's due

I love the app its very functional better than other c.c. the customer service is brilliant 👏 highly responsive.

One of if not the best Card I've used. Everything you want from a card with every extra all the other cards have put together. A very happy customer.

Since New day took over the John Lewis account the card has been more and more difficult to use, asking for a pin for the smallest of transactions, to the extent that I have almost stopped using i... See more