To be able to send money to family members from the comfort of my home and not having to find a shop to do this is a bonus. Maybe look at more locations across the UK for those who are not yet doing... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Before the Christmas after Melissa my family couldn't get the money I sent on their kobey transfer card I found it frustrating when she was told it was my side in the UK I found this frustrating u... See more
Company replied
The transaction do go through quickly and receipts received to say the transaction is successfully. However, maybe it's me but to get to the page I want is somehow never intuitive to me and the page... See more
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I am having trouble adding a second debit card to my profile. In the past I used to have two cards on my profile. However, a few weeks ago the JN Money Online system went down, and when it returned... See more
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Company details
Written by the company
JN Money is a global remittance brand which originated in Jamaica. The brand upholds international standards in its facilitation of money transfers between several countries across the world and offers customers the ability to send money, pay bills and mobile top-up. Our Services Include: - Sending for Cash pick-up - Sending to financial institutions - Sending Funds to the JN Money Card - Bill Payments - Mobile Top-up The JN Money brand is owned by JN Money Services Limited (JNMS), which is a fully owned subsidiary of the JN Financial Group. JNMS was incorporated in December 2005 to manage the remittance operations of the group, and to provide a suite of services, that include money transfers and bill payments.
Contact info
United Kingdom
- 888-991-4065
- jnmtonline@jngroup.com
- jnmoneyonline.com
4.3
Excellent
3K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 48 hours
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Excellent customer service
Customer service, detail to attention and offer additional service
8 July 2026
Reply from JN Money
Dear Valued Customer, Thanks for taking the time to share your feedback. We appreciate your kind words and are delighted to know that you had a positive experience with our service. Providing excellent customer service and ensuring every interaction is handled with care and attention to detail are priorities for us, so it is encouraging to know that we met your expectations.
Thank you for choosing JN Money Services. We look forward to serving you again.
Quick successful transaction!
The transaction do go through quickly and receipts received to say the transaction is successfully.
However, maybe it's me but to get to the page I want is somehow never intuitive to me and the page to enter the amount I always have to faff about to enter the amount I have. Again maybe it's me.
6 July 2026
Reply from JN Money
Dear Valued Customer, thank you for sharing your feedback with us. We are happy to hear that your transactions are processed quickly and that you receive timely confirmation. We also appreciate your comments regarding the ease of navigating the app. Your feedback is valuable to us and will be shared with our team as we continue to enhance the experience. Thanks again for choosing JN Money Services.
Reply from JN Money
Dear Valued Customer, thank you for sharing your experience with us. We are happy to hear that you had an exceptional experience with JN Money Services. Thanks again for choosing us and we look forward to serving you again soon.
Reply from JN Money
Dear Valued Customer, Thank you for taking the time to share your feedback. We sincerely apologize for the inconvenience you have experienced with our website. We understand how frustrating it can be when you are unable to access our online services. Your comments have been noted and will be shared with our technical team as we continue to improve the reliability and performance of our website. A member of our team will make contact with you to obtain additional information to identify the source of the issue.
Reply from JN Money
Dear Valued Customer, Thanks for the awesome review, we value your business and look forward to serving you again soon.
Reply from JN Money
Dear Valued Customer, Thanks for the awesome review, we value your business and look forward to serving you again soon.
JN MONEY ONLINE IS THE BEST
I have been using JN Money Online for Numerous Years. This makes Transactions Convenient and Easy to do, any time of the Day or Night, Stress Free. 10 ⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️
12 July 2026
Reply from JN Money
Dear Valued Customer, thank you for the 5- star review. We are happy to hear that you find our service convenient and reliable. We appreciate your feedback and look forward to continuing to provide you with fast, convenient and reliable service.
Reply from JN Money
Dear Valued Customer, thanks for sharing your experience with us. We are happy to hear that you found our service easy and convenient. We value your business and look forward to serving you again soon.
You have never given me anything ever
You have never given me anything ever; since I send money every month of the year but you have never given free transfers yet. Other money transfers companies like Taptap send don’t even charge for transfers. I shouldn’t be paying for transfers if I’m sending to my JN account. Sent online via JN money app. UK
10 July 2026
Reply from JN Money
Dear Valued Customer, Thank you for taking the time to share your feedback. We appreciate your loyalty and value the trust you place in JN Money Services by choosing us for your regular transfers. We will ensure your comments are shared with the relevant team for consideration as we continue to review and enhance our products and services.
Thank you again for choosing JN Money Services, and we look forward to continuing to serve you.
Reply from JN Money
Dear Valued Customer, thank you for your kind feedback. We are happy to hear that you found our service convenient and that our team provided you with friendly and professional service. Your comments are greatly appreciated and will be shared with our staff as encouragement to continue delivering the high standard of service our customers expect. Thank you for choosing JN Money Services. We look forward to serving you again soon.
My 1st transfer
I was able to add my debit card and transfer funds to my account in Jamaica which was applied instantly and at a great exchange rate!
10 July 2026
Reply from JN Money
Dear Valued Customer, thank you for taking the time to share your experience with us. We are happy to hear that you were able to add your debit card and successfully process your transaction. We appreciate your feedback and look forward to continuing to provide you with fast, convenient and reliable service.
I made an error with my transaction and…
I made an error with my transaction and an agent emailed me to fix the error as soon as o responded the error was corrected. Great job JN
3 July 2026
Reply from JN Money
Dear Valued Customer, Thanks for your positive feedback. We are happy to hear that our team was able to quickly resolve the issue with your transaction, providing prompt and efficient service is our priority. We appreciate your business and look forward to serving you again.
Reply from JN Money
Dear Valued Customer, Thank you for taking the time to share your feedback. We are sorry to hear that your experience did not meet your expectations. At JN Money Services, we are committed to providing excellent service and we would appreciate the opportunity to better understand what went wrong. We will make contact with you to obtain additional details about your experience so that we can investigate and work toward a resolution.
Your feedback is important to us and we look forward to the opportunity to restore your confidence in our service.
Does what it says on the :-) when they…
Does what it says on the :-) when they pick up the money transfer
8 July 2026
Reply from JN Money
Dear Valued Customer, Thanks for the 4- star review. We value your business and look forward to serving you again soon.
When it works your online system is…
When it works your online system is straightforward and easy to use.
7 July 2026
Reply from JN Money
Dear Valued Customer, Thanks for your sharing your experience with us, we appreciate your feedback and recognize the importance of providing reliable service. We appreciate your business and look forward to serving you again.
Reply from JN Money
Dear Valued Customer, Thanks for the positive feedback. We are happy to hear that your transfer experience was seamless and quick. We appreciate your business and look forward to serving you again.
The transaction was easy and fast .
3 July 2026
Reply from JN Money
Dear valued customer, thank you for your review! We're happy to hear your transaction was easy and fast. We appreciate you choosing us and look forward to serving you again!
JN App doesn’t work..?
Downloaded app as wanted to use this method, however couldn’t complete registration as it will not accept either choice for “Let’s secure your account”, either by biometrics or email code? It doesn’t accept either option, so cannot progress pass this page..? Please fix & check your app before launching..?
4 July 2026
Reply from JN Money
Dear Valued Customer, Thank you for sharing your experience with us. A member of our Online Support team will contact you immediately to identify the issue you are experiencing and work with you to resolve it as quickly as possible. Thank you for your patience and we appreciate the opportunity to assist you.
It is the worst people to do business…
It is the worst people to do business with. Be careful, they will trick you out of your house and take it.
26 June 2026
Reply from JN Money
Dear Valued Customer, Thanks for sharing your feedback. We are sorry to hear about your experience. Based on your comments, it appears that your concerns may relate to a different entity. JN Money does not provide mortgage or property lending services. We are a remittance company that facilitates money transfers and bill payment services.
If your concerns are Money Transfer related, we would welcome the opportunity to investigate and address them. We have made several attempts to contact you on the phone; however we have been unsuccessful. Please feel free to contact us at your earliest convenience so that we can assist you or provide us with additional details for us to investigate further.
Regards,
JN Money Services
The app was working well without issues.
3 July 2026
Reply from JN Money
Dear valued customer, thank you for your feedback! We're glad to hear the app has been working well for you. We appreciate your support!
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