I gave this great because I can simply fill out release the form after sending funds to be deposited to my account vs calling that took forever I just wish there’s an mobile App for banking It’s... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I always have a great experience here at this office(Lauderhill Branch) one of the issue I am having and if this can change quickly, is able to talk to someone at a JN Bank in Jamsica here in the... See more
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2 lovely ladies served me today and I can honestly say the have THE best customer service I have ever recieved anywhere. They were professional and polite, answered any questions I had without makin... See more
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What I thought was going to be a long drawn out process turned out to be such a smooth one. From my conversation with Andrew from the contact centre, who helped and advised me regarding the issue, wh... See more
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Company details
Written by the company
JN Money is a global remittance brand which originated in Jamaica. The brand upholds international standards in its facilitation of money transfers between several countries across the world and offers customers the ability to send money, pay bills and mobile top-up. Our Services Include: - Sending for Cash pick-up - Sending to financial institutions - Sending Funds to the JN Money Card - Bill Payments - Mobile Top-up The JN Money brand is owned by JN Money Services Limited (JNMS), which is a fully owned subsidiary of the JN Financial Group. JNMS was incorporated in December 2005 to manage the remittance operations of the group, and to provide a suite of services, that include money transfers and bill payments.
Contact info
United Kingdom
- 888-991-4065
- jnmtonline@jngroup.com
- jnmoneyonline.com
4.3
Excellent
3K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
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The app is very user friendly and as a…
The app is very user friendly and as a result my transaction was seamless
30 October 2026
The platform is working much better…
The platform is working much better than before. The transaction went pretty smooth
29 October 2026
Reply from JN Money
Dear Valued Customer, Thanks for sharing your feedback. We are happy to hear that you have noticed improvements in the platform and that your transaction was completed smoothly. We look forward to serving you again soon
Reply from JN Money
Dear Valued Customer, Thanks for the awesome review. We value your business and can't wait to service you again soon
Reply from JN Money
Dear Valued customer, thanks for your awesome feedback
I had the worst experience
I had the worst experience, I send $110 to two different accounts and it not disbursed, I need my money back
22 October 2026
Unprompted review
Reply from JN Money
Dear Mr. Vanhorn, Thanks for contacting JN Money Services and for taking the time to speak with me earlier. We are pleased to confirm that your transfers have been successfully processed. However, the required authorization remains outstanding. Please note that this authorization is a regulatory requirement for all remittance transactions to bank accounts.
Once the necessary authorization has been received and completed the funds will be released for credit to the intended recipients’ accounts.
We appreciate your patience and understanding, thanks again for choosing JN Money
Error Message no good explanation
i got an error message yesterday and there was no sensible reason displayed as to why i could not complete the transaction
13 October 2026
Reply from JN Money
Dear Valued Customer, Thanks for sharing your feedback. We apologize for the inconvenience you experienced while attempting to complete your transaction. We attempted to contact you to obtain additional information regarding the error you encountered; however, we were unsuccessful as your contact number directed us to voicemail.
We would appreciate the opportunity to investigate and resolve this matter. Kindly contact us so that we can obtain additional details and provide the necessary assistance.
In the meantime, we will continue our efforts to reach you by telephone and will also send you an email to facilitate further communication. We look forward to resolving this matter and improving your experience with our platform.
Very good experience in opening account…
Very good experience in opening account online and collecting the bank cards, customers service representatives helped me through the process and was very professional and it's 5 stars
21 October 2026
Unprompted review
Reply from JN Money
Dear Valued Customer, Thanks for sharing your positive review. We are happy to hear that you had a great experience. We value your business and look forward to serving you again.
Jn is the worst bank in the world i…
Jn is the worst bank in the world i would never ever recommend them to anyone i got an TTM card and it doesn’t work there is no branch overseas to go to and there online customer service line is deplorable I have money in the account in Jamaica and because I am not there to go inside the back the card is not accessible to the account total garbage
17 July 2026
Unprompted review
Reply from JN Money
Dear Ms. Sinclair, Dear Valued Customer, Thanks for sharing your feedback. We apologize for the inconvenience you have experienced. Please note that JN Money is a remittance service provider and operates separately from JN Bank. Based on the concerns outlined in your review, it appears that your experience relates to your JN Bank ATM card and access to your bank account.
We attempted to contact you via telephone; however, our calls went unanswered. We kindly encourage you to contact JN Bank directly for assistance
My first experience wasn’t bad the app…
My first experience wasn’t bad the app was easy to navigate and l was happy to know that l can trust in money to do my saving.
16 October 2026
Reply from JN Money
Dear Valued Customer, Thanks for taking the time to share your feedback.
We are happy to hear that your first experience with our mobile app was a positive one and that you found the app easy to navigate. We remain committed to providing you with a convenient and reliable experience.
Thank you for choosing JN Money Services, we look forward to continuing to serving you again soon
I always experience a swift service
I always experience a swift service. The app is straightforward and hassle free.
30 September 2026
Reply from JN Money
Dear Valued customer, thanks for the awesome review. We are happy to hear that your experience with our mobile app was a positive one and that you found the app easy to navigate. We remain committed to providing you with a convenient and reliable experience. Thanks again for choosing JN Money Services.
Reply from JN Money
Dear Valued Customer, Thanks for the awesome review. We look forward to serving you again soon
The JN app hasn’t work for me
The JN app hasn’t work for me, each time it froze at a certain point
6 October 2026
Reply from JN Money
Dear Valued Customer, thanks for sharing your feedback and for speaking with me earlier.
We apologize for the difficulties you experienced while attempting to register on the JN Money mobile app. We are pleased that we were able to assist you in resolving the issue during our conversation. As discussed, the verification code is sometimes directed to your email's spam or junk folder.
Thank you once again for choosing JN Money Services. We appreciate your patience and look forward to serving you again soon.
I believe that the company is doing…
I believe that the company is doing well. Keeping our personal details protected. They always try to keep us updated with latest news and developments which is much appreciated...Thank you.
4 October 2026
Reply from JN Money
Dear Valued Customer, thanks for your 5 star review. Protecting our customers’ information and maintaining clear, timely communication remain key priorities for us. We appreciate your business and continued trust in our services.
its easy to use and straightforward
its easy to use, very straightforward,the only issues at times is when the online app is not working for days and they don't have many places you can go and you are not able to send money when it is needed
9 October 2026
Reply from JN Money
Dear Valued Customer, Thanks for sharing your feedback. We are happy to hear that you find the app easy to use and straightforward and we apologize for the inconvenience caused by the service disruptions you experienced. Your concerns are important to us, it will be shared with the relevant internal teams so we can continue to work on the app’s reliability and improve overall customer experience.
Your fast and furious thankfully my…
Your fast and furious thankfully my wife got to do what’s right
8 October 2026
Reply from JN Money
Dear Valued Customer, Thanks for the 5-star review. We look forward to serving you again soon.
Reply from JN Money
Dear Valued Customer, Thanks for the positive review. We are happy to hear that you find our service quick and easy. We remain committed to providing efficient, reliable and affordable services. We appreciate your business and look forward to serving you again soon.
I use this location because of the…
I use this location because of the wonderful staff. I’m always treated with kindness. The agents are always smiling, helpful and easy to communicate with. Thanks for serving your customers with excellence.
6 October 2026
Unprompted review
Reply from JN Money
Dear Valued Customer, Thanks for the 5-star review. We are happy to know that you find our services easy to use and that our team has provided you with a friendly and welcoming experience. We value your business and look forward to serving you again soon.
The ease of using the site. The exchange rates are always one of the best.
The transactions are quick, easy to do and the rates are one of the best.
5 October 2026
Reply from JN Money
Dear Valued Customer, Thanks for the positive review. We are happy to hear that you find our service quick, easy and convenient and you appreciate our competitive rates. We remain committed to providing efficient, reliable and affordable services. We appreciate your business and look forward to serving you again soon.
Acceptable customer service
All my transactions reach the intended recipients without any issue.
I would recommend this to anyone who need to send money to their personal accounts and love ones in Jamaica
27 September 2026
Reply from JN Money
Dear Valued Customer, Thanks for the awesome review. Providing reliable, secure and convenient service remains our priority. We appreciate your loyalty and willingness to recommend our services to others.
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