JLP Financial Reviews 

183
TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 59 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness, professionalism, and extensive knowledge, often going above and beyond to assist with complex processes. The overall service and user experience are frequently described as seamless, stress-free, and highly efficient, making potentially daunting tasks much easier for people. Reviewers highlight the excellent customer service, noting that queries are met with prompt response times and clear explanations, ensuring everyone feels informed and supported throughout their journey. There were no significant recurring negative sentiments identified across multiple reviews, indicating a consistently positive experience for the vast majority of customers.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their responsiveness, knowledge,... See more

Service

Consumers find service to be positive, with many reviewers describing their experiences as amazing,... See more

Customer service

Customers report highly positive experiences with customer service, highlighting their helpfulness and... See more

Response time

Reviewers highlight positive aspects of response time, consistently praising the efficiency and speed of... See more

User experience

Clients share positive opinions on user experience, with many reporting great and seamless experiences,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Fantastic service provided by JLP and Darren. Darren worked with us at an early stage to help us plan for the right mortgage based on various scenarios and was then extremely efficient and helpful whe... See more

Company replied

Rated 5 out of 5 stars

We really couldn’t be happier with the service that we have received from JLP! From meeting with Darren last December to Scott and Darren helping us arrange our mortgage. We are first time buyers and... See more

Rated 5 out of 5 stars

Scott has been absolutely wonderful to work with, and has made the process as seamless as possible. I’m a first time buyer, and Scott clearly explained every step to guide me through the process. Bein... See more

Company replied

Rated 5 out of 5 stars

Scott has been absolutely fantastic from start to finish through our mortgage application process. Very efficient and an absolute pleasure to deal with. Scott made the process stress free and went abo... See more

Company replied


Company details

  1. Mortgage Broker
  2. Health Insurance Agency
  3. Insurance Broker

Written by the company

Mortgage & Protection Specialists. It’s about you, your finances and your financial future. JLP Financial is a team of professional advisers, with a simple ethos for complicated matters – Trust, Passion & Integrity is in our blood, it’s what we do, it’s how we advise.


Contact info

4.9

Excellent

TrustScore 5 out of 5

183 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(183)

55 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Easy to deal with

Easy to deal with, Staff were excellent and easy to communicate with also ended up getting me a good deal which is important. Particularly helpful was Scott, I recommend him as a broker if you get the choice :)

5 January 2026
Unprompted review
JLP Financial logo

Reply from JLP Financial

Thank you for taking the time to leave a review. We’re really pleased to hear you found the process easy and that the team were clear and easy to communicate with. Getting a great deal for our clients is always the goal, so it’s fantastic to know we delivered on that for you. Scott will be delighted to hear your feedback too :)

Rated 5 out of 5 stars

They are so customer-centric

They are so customer-centric. My case is relatively complicated, involving quite a few people of my family. The combination created more 'options' but confusions as well. JLP helped a lot to provide the best suggestion and approaches. We failed a bit in the beginning due to some limitations or mis-understanding on banks' requirements. JLP did not give up but relentlessly try to find the best alternatives. Eventually we managed to secure a very reasonable mortage offer we need!

10 March 2026
Unprompted review
JLP Financial logo

Reply from JLP Financial

Thank you for your kind review. We really appreciate you taking the time to share your experience.

Your case was certainly a complex one, with a number of different options to consider. Situations like this can sometimes create confusion around lenders’ requirements, but we’re glad we were able to work through the challenges together and keep exploring the alternatives.

Persistence is often key in more complicated cases, so we’re delighted that we were ultimately able to secure a mortgage offer that met your needs. It was a pleasure supporting you throughout the process.

Thank you for trusting JLP.

Rated 5 out of 5 stars

Very knowledgeable and efficient


I have known Darren for many years and have used his services for a dozen times on mortgage and other financial products. He is very knowledgeable and efficient. I always prefer to work thru him and appreciate his help very much.

27 February 2026
Unprompted review
JLP Financial logo

Reply from JLP Financial

Thank you so much for your kind words and for your continued trust over the years. It’s always a pleasure working with you and helping with your mortgages and other financial arrangements. We really appreciate your loyalty and look forward to assisting you again whenever you need support in the future.

Rated 5 out of 5 stars

Gratitude

Scott was incredibly patient with us as first-time buyers with plenty of questions. He secured a competitive rate for us. I highly recommend him. Thank you, JLP. Thank you, Scott.

24 February 2026
Unprompted review
JLP Financial logo

Reply from JLP Financial

Thank you for the lovely review. We’re so pleased Scott could guide you through the process and secure a great rate for you. First-time buyers always have plenty of questions - and that’s exactly what we’re here for.

Rated 5 out of 5 stars

Extremely professional

Extremely professional, efficient and knowledgable. if you want a headache-free mortgage application, go with Shivani @ JLP. 5 Star Service.

27 February 2026
Unprompted review
JLP Financial logo

Reply from JLP Financial

Thank you so much for the fantastic review. We’re thrilled to hear you found Shivani professional, efficient and knowledgeable. Providing a smooth, headache-free mortgage experience is exactly what we aim for, so your feedback means a lot.

Rated 5 out of 5 stars

We’ve had a great experience with…

We’ve had a great experience with Scott. Quick responses, very helpful and would definitely use again!

24 February 2026
Unprompted review
JLP Financial logo

Reply from JLP Financial

Thank you so much for your kind review. We’re delighted to hear you had a great experience with Scott. We really appreciate your support and look forward to helping you again in the future.

Rated 5 out of 5 stars

First time buyers

Thank you very much to the JLP team and especially Scott, who has been very helpful in helping us navigate this process as first time buyers. We are very happy!
No faults, 10/10

20 February 2026
Unprompted review
JLP Financial logo

Reply from JLP Financial

Thank you so much for your fantastic review. We’re absolutely delighted to hear that you had such a positive experience, especially as first-time buyers. It’s a big milestone and we’re happy to have been part of that journey with you.

Rated 5 out of 5 stars

Seamless experience

Seamless experience, gave me my options and clearly explained and actioned all very quickly - great job

18 February 2026
Unprompted review
JLP Financial logo

Reply from JLP Financial

Thank you so much for your kind review. We’re really pleased to hear you had a seamless experience and that everything was clearly explained and handled quickly for you.

Rated 5 out of 5 stars

Buying my first home

Buying my first home and from not knowing how it all works to then been passed over to a guy called Scott at JLP he really helped me understand how a mortgage works and the rates etc and he went out of his way to make sure I got this mortgage and honestly couldn’t be any happier as the level of service was amazing I would highly recommend JLP and Scott.

12 February 2026
Unprompted review
JLP Financial logo

Reply from JLP Financial

Thank you for your lovely review. We’re so pleased Scott was able to guide you through the process and help you secure your first mortgage. Congratulations on your first home and thanks for using JLP.

Rated 5 out of 5 stars

Exceptional Service - would recommend

Darren was exceptional - he responded promptly and it was evident from the get go that the level of service I would receive would be impeccable. I was up against it in terms of the timeline I wanted to complete by and Darren made sure he did everything possible to achieve this whilst still finding the best rate for me. Thank you, I would definitely recommend JLP and Darren!

28 November 2025
Unprompted review
JLP Financial logo

Reply from JLP Financial

Thanks so much for the kind words and recommendation. We're really glad we could hit your timeline and secure a great rate for you. If you ever need anything in future, we are always here to help!

Rated 5 out of 5 stars

Shivani has been very helpfull all…

Shivani has been very helpfull all along the process, and she has made the process as seamless as possible. I’m a first time buyer, and Shivani clearly explained every step to guide me through the process and found a mortgage offer that works for me.
Thank you Shivani for your hard work.

1 December 2025
Unprompted review
JLP Financial logo

Reply from JLP Financial

Thank you so much for your lovely review. We are really pleased we made the process feel clear and seamless for you as a first-time buyer. Wishing you all the best in your new home!

Rated 5 out of 5 stars

Quick to contact and respond, great guidance!

Scott has been very helpful at finding the best rates. Great communication and keeping me informed the loop, and very easy to get in touch with quickly. He has also provided great guidance on niche circumstances!

24 November 2025
Unprompted review
JLP Financial logo

Reply from JLP Financial

Thanks so much for your lovely review! I’m really glad Scott was able to find you the best rates and keep everything clear and easy throughout, especially with the niche guidance.

Rated 5 out of 5 stars

Scott has been absolutely wonderful to…

Scott has been absolutely wonderful to work with, and has made the process as seamless as possible. I’m a first time buyer, and Scott clearly explained every step to guide me through the process. Being a shared ownership property and there being other issues, Scott worked to overcome each hurdle to get a mortgage offer that works for me. I cannot fault Scott’s work ethic at all, and his replies are always incredibly quick. Thank you, Scott, for making my first mortgage so simple!

18 November 2025
Unprompted review
JLP Financial logo

Reply from JLP Financial

Thank you so much for your wonderful review! We're thrilled to hear Scott made your first-time buyer experience smooth and stress-free.

Rated 5 out of 5 stars

I have used JLP financial for 3 of my…

I have used JLP financial for 3 of my mortgages and I have always received excellent advice and service, especially from Darren and Shivani.

16 November 2025
Unprompted review
JLP Financial logo

Reply from JLP Financial

Thank you so much for taking the time to share your positive experience and especially for choosing JLP for your mortgages. We are thrilled that you have consistently received excellent advice and service.

Rated 5 out of 5 stars

Experience is excellent

Experience is excellent. Shivani was so nice and explained everything and it was very helpful process. Thank you JLP

11 November 2025
Unprompted review
JLP Financial logo

Reply from JLP Financial

Thanks so much for your kind words. We're delighted to hear you had an excellent experience and that Shivani was so helpful.

Rated 5 out of 5 stars

Excellent Service Every time

This the 3rd time we have used Darren for our mortgage which speaks for itself. Everything is explained clearly and Darren makes the whole process smooth and easy, I wouldn't go anywhere else.

10 November 2025
Unprompted review
JLP Financial logo

Reply from JLP Financial

Thank you so much for your continued trust and loyalty - it’s always a pleasure helping you and we are really glad to hear you find the process smooth and straightforward each time. Your support means a lot - thank you for choosing JLP again.

Rated 5 out of 5 stars

Another job well done

We had superb advice tailored to our financial predicament. Within days we were able to get an offer.

5 November 2025
Unprompted review
JLP Financial logo

Reply from JLP Financial

Thank you so much for the lovely review. We’re really pleased the advice felt tailored to your situation and that we could help secure an offer within days.

Rated 5 out of 5 stars

Excellent Service

Darren has been incredibly helpful in supporting us with our Mortgage Application. The whole process was clear from discussing affordability through to application and he was very understanding of our needs. When needed he was always very responsive by phone or email and always friendly and willing to help. We will definitely be using JLP with any future re-mortgaging.

4 November 2025
Unprompted review
JLP Financial logo

Reply from JLP Financial

Thank you so much for your kind words! It’s great to hear you found the process clear and supportive from start to finish. We really appreciate your trust and look forward to helping you again when it’s time to remortgage.

Rated 5 out of 5 stars

Scott has been absolutely fantastic…

Scott has been absolutely fantastic from start to finish through our mortgage application process. Very efficient and an absolute pleasure to deal with. Scott made the process stress free and went above and beyond to help us. Cannot thank him enough. Highly recommend JLP.

4 November 2025
Unprompted review
JLP Financial logo

Reply from JLP Financial

Thank you so much for your wonderful feedback! We’re delighted to hear Scott made the process smooth and stress-free for you. Your recommendation means a lot to us - we really appreciate you choosing JLP.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look