Q Financial Services Reviews 

202
•
TrustScore 5 out of 5

4.9

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Rated 5 out of 5 stars

Excellent support from real people you can trust. I have had the same individual, Ben Wootton, help manage my mortgage for over 7 years. I don’t ever intend on using another service provider, he... See more

Rated 5 out of 5 stars

Lewis was Fantastic in assisting with the mortgage process from start to finish. He handled the application, was only a text away. No questions were too much a task for him. I recommend him and the te... See more

Rated 5 out of 5 stars

Q Financial Services have been absolutely fantastic! We have used their services multiple times and have not got a negative word to say. Most of our communications have been with Jacques and Kirsty, t... See more

Rated 5 out of 5 stars

Great service to deal with, both Sharon and Kirsty couldn’t have been more helpful and answered all of my questions big or small throughout the process, really helpful, genuine and friendly

Company details

  1. Mortgage Broker
  2. also in
  3. Business Broker
  4. Business Insurance Company
  5. Finance Broker
  6. Financial Planner
  7. Insurance Broker

Written by the company

Q Financial Services in Telford & Shrewsbury. Specialists in Mortgages, Protection, Commercial, Wealth Management.


Contact info

4.9

Excellent

TrustScore 5 out of 5

202 reviews

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4.9

All reviews

(202)

16 reviews in the last 12 months

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Rated 5 out of 5 stars

Excellent support from real people you…

Excellent support from real people you can trust.

I have had the same individual, Ben Wootton, help manage my mortgage for over 7 years. I don’t ever intend on using another service provider, he’s excellent. The continuity he has provided means he knows my circumstances and can advise against my personal needs. Better yet he proactively guides me to get the best rates, and cuts through the bureaucratic noise associated with property, making my life so much easier. He’s always available to chat through details and very transparent with his reasoning. Because of all this I have someone I know and trust to help me, not a faceless big corporation.

Cannot recommend Q Services higher.

12 August 2026
Unprompted review
Rated 5 out of 5 stars

Great service to deal with

Great service to deal with, both Sharon and Kirsty couldn’t have been more helpful and answered all of my questions big or small throughout the process, really helpful, genuine and friendly

7 August 2026
Unprompted review
Rated 5 out of 5 stars

Lewis was Fantastic in assisting with…

Lewis was Fantastic in assisting with the mortgage process from start to finish. He handled the application, was only a text away. No questions were too much a task for him. I recommend him and the team and will definitely use them again.

31 July 2026
Unprompted review
Rated 5 out of 5 stars

Q Financial Services have been…

Q Financial Services have been absolutely fantastic! We have used their services multiple times and have not got a negative word to say. Most of our communications have been with Jacques and Kirsty, they were both so helpful and ensured any tasks were completed in a timely manner, ensuring excellent communication throughout. We would wholeheartedly recommended this company and will definitely be working with them again in the future! Thank you so much for all of your hard work :)

1 July 2026
Unprompted review
Rated 5 out of 5 stars

Lewis helped from start to finish and…

Lewis helped from start to finish and was absolutely brilliant. He was with us for the whole process and was instrumental in completing our mortgages.
I highly recommend Lewis for your next mortgage. He and his team are amazing !!

21 July 2026
Unprompted review
Rated 5 out of 5 stars

We were recommended to queue Financial…

We were recommended to QFinancial by our accountant, Lewis dealt with all of our queries quickly and efficiently, the whole team were very prompt with all parts of the process. I would highly recommend Lewis to anyone. They also sorted out our life insurance and found a really good deal for us. Would highly recommend Q Financial.

21 July 2026
Unprompted review
Rated 5 out of 5 stars

Brilliant customer service

Brilliant customer service Lewis and Kirsty got back to me however late I fired off a silly question. Even surprised himself with the deal he got for us would definitely recommend to anyone looking for quick simple answers to complicated mortgage applications.

18 June 2026
Unprompted review
Rated 5 out of 5 stars

Lewis and Kirsty were fantastic so…

Lewis and Kirsty were fantastic so helpful and communicated really well help me to remortgage to pay off ex half of family home i would recommend them to anyone looking for financial help especially mortgage for people with zero hour working contracts

1 May 2026
Unprompted review
Rated 5 out of 5 stars

Great Service From Lewis and Kirsty

Lewis and Kirsty were excellent. They kept me well informed and did all the chasing so I didn't have to. Everything was taken care of and the mortgage was ready to go at all times which made completion very simple for me.

Thank you for your help!

20 March 2026
Unprompted review
Rated 5 out of 5 stars

Wonderful service

When initially went with another mortgage advisor, however he couldn’t help us get the desired mortgage for our dream home. Queue a frantic call to Q financial where Lewis was on hand to obtain us the funds we needed! Amazing thank you Lewis. He handled the full application, so all we had to do was sit back and wait for the approval.

Once our offer was accepted, Kirsty stepped in to liaise with our solicitors and be our point of contact for any queries. The chain caused delays which resulted in us having to apply for extension, but no drama, Kirsty and Lewis saw that this was dealt with on speedy fashion to ensure our dream didn’t collapse.

Thank you Lewis and Kirsty, you’re both a credit to Q financial and we will recommend you to anyone looking for a mortgage.

3 July 2026
Unprompted review
Rated 5 out of 5 stars

Excellent Service from Start to Finish

I had a great experience with Q Financial Services, particularly with Sharron, who handled my mortgage application.
From the start, Sharron was professional, knowledgeable, and responsive. She explained everything clearly and kept the process moving efficiently, which made what could have been a stressful experience feel straightforward and well managed.
One thing that really stood out was the speed of the service. Thanks to her guidance and organisation, I was able to complete my house purchase in less than three months. She also recommended a solicitor who was excellent and worked well alongside the mortgage process, helping everything progress smoothly.
Throughout the process, I felt supported and informed, and any questions I had were answered promptly. It's clear that customer service is important to Q Financial Services, and Sharron's professionalism played a big part in making my home-buying experience a positive one.
I would happily recommend Q Financial Services to anyone looking for mortgage advice and support

31 March 2026
Unprompted review
Rated 5 out of 5 stars

Myself & my husband were first time…

Myself & my husband were first time buyers, I can not thank Lewis enough for all his help & patience getting this all sorted for us. Anything I was unsure of Lewis would take the time to explain everything to me without making me feel silly.
I would highly recommend this company and especially Lewis

19 March 2026
Unprompted review
Rated 5 out of 5 stars

Fantastic BTL remortgage service

My wife and I needed to remortgage our buy-to-let property. Our letting agency introduced us to Q Financial Services. I had an initial call with Lewis. He was very patient, calm and friendly on the call and made an accurate summary of our needs. Following this call, he kept us in-the-loop about potential products to suit. His colleague Andrea did likewise via email and various calls. Nearer our deadline he confirmed that all was on track. We were delighted with the service that we received. It is exceptional nowadays to find such a responsive level of service. Our calls were promptly answered or returned and their team made us feel valued as customers. I would have absolutely no hesitation in using them for our next remortgage. Thank you.

1 April 2026
Unprompted review
Rated 5 out of 5 stars

Best Mortgage Advisor

Lewis was fantastic from start to finish. As first-time buyers, we were quite nervous, but Lewis guided us through every step with patience and clear explanations. He helped us understand our mortgage options, answered all our questions, and made sure we got the best deal possible. His support and professionalism made the entire process smooth and stress-free. We couldn’t have asked for a better mortgage advisor and highly recommend Lewis to anyone looking for expert and friendly help.

17 February 2026
Unprompted review
Rated 5 out of 5 stars

NZ to UK Mortgage

We got to know Lewis, he was an excellent communicator and also gave us confidence in time lines of obtaining a mortgage. He would maintain communication even though it started with us being in New Zealand and then continued back in the UK. I was impressed with his planning and organising too and gicving us a confident timeline of when and how each stage of the mortgage process would get completed was just awesome.

8 September 2025
Unprompted review
Rated 5 out of 5 stars

Very helpful team

Very helpful and friendly team I’ve just been through a house buying process for the first time and they were supportive throughout I couldn’t ask for more made it as easy as possible I’d like to give a special mention to Sharron who handled the majority of it and is genuinely really nice friendly and helpful

19 September 2025
Unprompted review
Rated 5 out of 5 stars

Highly recommend

Jacques helped us with a mortgage on a purchase - always on hand for questions and made the whole process a breeze. Kirsty was also fantastic at chasing the estate agents and solicitors to keep the process moving.

28 February 2025
Unprompted review

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