JD Gyms Reviews 

24,607
TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Evaluating 4,667 reviews, reviewers had a great experience with this company. Customers frequently highlight the exceptionally friendly staff, who are always ready to assist and create a welcoming environment for everyone. Visitors also deeply appreciate the exceptionally spacious layout, overall cleanliness, and the vast selection of modern machines and free weights. However, some customers also noted that the gym can become extremely crowded and busy during peak evening hours. Reviewers additionally mentioned occasional issues with broken equipment, poor maintenance, and weak air conditioning during hot weather. A few members also expressed frustration regarding the cleanliness of certain communal facilities like changing rooms and toilets.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, noting that employees are consistently friendly, approachable,... See more

Facilities

Reviewers mention ambiguous feedback about facilities, with many praising the spacious layout, cleanliness,... See more

Quality

Customers had ambiguous experiences with quality, reflecting a high level of disagreement regarding the gym... See more

Product

Clients share ambiguous opinions on product availability and quality. Many consumers praise the massive... See more

User experience

Customers consistently note ambiguous experiences with user experience, ranging from deep satisfaction to... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Ive only been a member 4 days (3 visits) and im really starting to get the feel of it ...I always do my training in the early hours so there's been no staff members around to quiz on certain matters... See more

Rated 4 out of 5 stars

Having rejoined the gym since terminating it in 2024 I am happy to see the layout of the women's section has been changed with more training machines that actually work. However, toilets still have... See more

Company replied

Rated 5 out of 5 stars

The gym itself is fine. Equipment is generally clean and new. 5 stars reflects the standard of the personal trainers but in particular Olivia Bradbury. Her approach is always to be goal-focussed but r... See more

Company replied

Rated 5 out of 5 stars

Only joined a week ago, but impressed with the amount of equipment available, even when it's busy there is plenty to use. The gym itself is clean and airy (although, as always in any gym, the free wei... See more

Company replied


Company details

  1. Gym

About JD Gyms

Written by the company

https://help.jdgyms.co.uk/support/home

https://www.jdgyms.co.uk/view-gyms/

https://www.jdgyms.co.uk/faq/

https://www.jdgyms.co.uk/app/

FITNESS JUST GOT SERIOUS:

At JD Gyms, we believe that fitness should be accessible and affordable for everyone. Our gyms offer state-of-the-art equipment and expert training support in a welcoming and inclusive environment.

Whether you're a seasoned athlete or just starting your fitness journey, our friendly staff are here to support you every step of the way. With no contract memberships, affordable prices, and locations across the UK, JD Gyms is your one-stop-shop for reaching your fitness goals. Join us today and become a part of our community!

We offer no contract memberships in our stylish, affordable gyms. Memberships from just £21.99 a month includes all classes, contactless access through our app with multi site memberships now available!

You can find us by visiting www.jdgyms.co.uk

Contact info

  • Anjou Boulevard, Robin Park, WN5 0UJ, Wigan, United Kingdom

  • jdgyms.co.uk

4.0

Great

TrustScore 4 out of 5

25K reviews

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4.0

All reviews

(24,607)

4,512 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Good but no exercise bands and also…

Good but no exercise bands and also studios locked at night.

19 August 2026
JD Gyms logo

Reply from JD Gyms

Hi - Thanks for taking the time to leave this review, we always appreciate and take on board member feedback.
The JD Gyms Team 💚

Rated 5 out of 5 stars

Staff engagement

Staff engagement

19 August 2026
JD Gyms logo

Reply from JD Gyms

Hi - Thank you for the 5 star review. It's really made our day 😀
The JD Gyms Team 💚

Rated 3 out of 5 stars

Equipment

When you go after a certain time (mainly night) majority of the machines are shut off... I understand some equipment need times to power off and have a break but its annoying when you pay for the membership or need to do a specific workout and can't use the machines because they're either off or people are using the limited ones that are left on. Other than that theres a good variety of weights to be used downstairs and whenever I have gone the areas are clean and tidy.

25 August 2026
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Reply from JD Gyms

Hi – Thanks for taking the time to leave this review, we really appreciate your feedback!
We understand how frustrating it can be when some equipment isn’t available during late-night visits, especially if it impacts the workout you had planned. We appreciate you sharing your experience and will ensure your comments are passed on to the relevant team.
It’s great to hear you’re enjoying the range of weights available and that you’ve found the gym clean and tidy whenever you visit 👍
Thanks again for your feedback, and keep up the great work 💪
The JD Gyms Team 💚

Rated 3 out of 5 stars

Gyms are great but Admin could be better

I recently joined JD Gyms Charlton and have nothing but praise for the facilities and the staff who work there but trying to deal with any admin problem or talk to anybody in customer services about your membership by email or phone seems to be very difficult and some email replies give me the impression they are automated. If it is not something that you can easily do online yourself then its not easy and I think it is area that needs improvement. I will add that when you do eventually speak to someone in Bradford they seem to be very pleasant and helpful.

My previous gym Pure Gym were very easy to contact and speak to about any admin issues and their online platform made it easier to resolve some issues like freezing and unfreezing.

27 August 2026
Unprompted review
Rated 5 out of 5 stars

I have been with a personal trainer at…

I have been with a personal trainer at JD gyms Middleton called Brandon. I have been having sessions since March. I could not recommend him enough. Throughout he has been patient, empathetic and understanding. He has provided me with the tools to achieve my goals and live a healthy lifestyle and I cannot thank him enough. He’s a credit to the company and will go far in the fitness industry

26 August 2026
Unprompted review
JD Gyms logo

Reply from JD Gyms

Hello - We're so pleased to hear about your positive experience with your personal trainer. It's wonderful to know that their patience and understanding have provided you with the tools needed to achieve your goals. We appreciate you sharing your fantastic feedback, keep up the great work!
The JD Gyms Team 💚

Rated 3 out of 5 stars

No Aircon

No Aircon, not good enough for almost 30 quid a month

25 August 2026
Unprompted review
JD Gyms logo

Reply from JD Gyms

Hello – Thank you for taking the time to leave a review.
We're sorry to hear that you've experienced concerns regarding the temperature in the gym and we understand how frustrating this can be. Your feedback has been noted and will be shared with the relevant team for review.
The JD Gyms Team 💚

Rated 1 out of 5 stars

Poor Service

I have a disability which means I can't use the entry pods and need access to the disabled entrance. I have emailed JD Bradford three times to request it and nobody has got back to me. I then emailed JD Gyms general to see if they could help and again nobody has got back to me. It's over two-weeks since I joined and have been unable to go to the gum unless I get the access code.

18 August 2026
JD Gyms logo

Reply from JD Gyms

Hi – Thank you for taking the time to leave this review, we’re really sorry to hear about your experience.
We understand how frustrating this must be, especially as you informed us of your accessibility requirements shortly after joining and have been unable to access the gym while waiting for a response. This isn’t the level of service we aim to provide.
If you require assistance please submit a ticket via the online Contact Us form and a member of the team will be more than happy to help you.
The JD Gyms Team 💚

Rated 1 out of 5 stars

The gym it self is very spacious and…

The gym it self is very spacious and tidy and clean but the changing rooms and the toilets and showers and sauna have a really bad smell of sewage and is very sickening to smell

18 August 2026
JD Gyms logo

Reply from JD Gyms

Hello - Thank you for taking the time to share your feedback. We’re very sorry to hear about the cleanliness issues you’ve experienced. Please know this isn’t the standard we aim to provide and will ensure your comments are passed on.
The JD Gyms Team 💚

Rated 2 out of 5 stars

Lack of air con at JD Rotherham

Lack of air con at JD Rotherham

22 August 2026
JD Gyms logo

Reply from JD Gyms

Hello - We appreciate you sharing your feedback and understand your concerns regarding the air conditioning, particularly during warmer weather. We recognise that a comfortable training environment is important and we are always looking at ways we can continually improve our facilities.
The JD Gyms Team 💚

Rated 1 out of 5 stars

Went to the gym at 9:00 PM expecting it…

Went to the gym at 9:00 PM expecting it to be quieter, but it was still extremely crowded. I had to wait for almost every machine and exercise, which made the workout much longer and less enjoyable. The equipment and facilities are good, but the overcrowding during late evening hours is disappointing. Hopefully the gym can find ways to manage peak times better.

22 August 2026
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Reply from JD Gyms

Hello - Thanks for taking the time to leave this review. Our gyms are very popular and can become busy especially at peak times, but this does fluctuate at different times of the day and night. To make the most of the space where possible, though, we are always looking to improve our facilities.
The JD Gyms Team 💚

Rated 5 out of 5 stars

Gosh where do I start

Gosh where do I start! I’m a mature lady who was dubious about joining but I can honestly say don’t delay! I nearly joined David Lloyd at £170 and used this as a stop gap. Now not joining as this is AMAZING, friendly, clean and lots and lots of space !!

25 August 2026
Unprompted review
JD Gyms logo

Reply from JD Gyms

Hello - Thanks for taking the time to leave this review! We aim to provide our members with a safe space in which they can get a great workout in. We do our best to provide a wide range of equipment so that members have a variety of ways to workout, and we are really happy to hear you enjoy using the gym!
Best wishes, The JD Gyms Team 💚

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