I disliked the fact that I have paid for the service and the prisoner my son having to still pay to call me so I am paying both roads which is running expensive
Company replied
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See what reviewers are saying
Highly recommend, i get the platinum bundle at 1000mins for only £22 its really cheap for my partner to ring us and can talk for hours! You can change your bundle according its not a set price so if... See more
Company replied
Excellent service. Helpful and supportive staff. Emailed with concerns about my new plan. Informed I had purchased wrong plan. My plan was changed immediately - no problems. Quick responses to ema... See more
Company replied
So expensive!!! Have now gone back to my usall landline number that costs me £7.95 a month. Wont be using this JailTele service no more !!!! Cost me around £70-£80 in 1st week the minutes seem like th... See more
Company replied
Company details
Information provided by various external sources
JailTele.com provides local phone and FreePhone numbers in United Kingdom to significantly lower the cost of calls from inside the prison. The company aims to be the first and cheapest option on the market.
Contact info
27 Old Gloucester Street,, WC1N 3AX, London, United Kingdom
- 02080895080
- support@jailtele.com
- jailtele.com
3.2
Average
148 reviews
Replied to 100% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I think this service is amazing I think…
I think this service is amazing I think it’s a brilliant idea it keeps us in touch with our love ones even if they have no credit to phone home I would definitely recommend this service to everyone that has a love one in prison because it can be lonely and scary for them if they haven’t got money to keep calling home at least this way they know they can just pick up the phone and call home with no worries of not having any credit.
25 June 2021
Reply from JailTele
Thank you for your review!
Amazing price in comparison to the last…
Amazing price in comparison to the last company I was using 👏🏽
20 April 2021
Reply from JailTele
Thank you for your review!
Reply from JailTele
Thank you for your review!
Excellent customer services
Excellent customer services. Simple to use but if you get stuck help is quick and efficient.
11 February 2021
Reply from JailTele
Thank you for your review.
I paid for this service a while ago but…
I paid for this service a while ago but the prison still won't add it i thought there would be good customer service within the prison hence the name jail telly but iv paid for nothing and had no use
10 February 2021
Reply from JailTele
Thank you for your review.
There is always a way to resolve the issue but we need to know first that you need help.
Very reasonable prices an Great service
Very reasonable prices to suit your needs only had an issue once emailed the company and had an answer and issue resolved within the hour very professional and extremely helpful and it saves me a fortune very happy with the his service 👍
25 January 2021
Unprompted review
Reply from JailTele
Thank you for your review.
Reply from JailTele
Thank you for your review.
Topped up someone else's number and…
Topped up someone else's number and wasted my money.no refund was given
19 December 2020
Reply from JailTele
Dear Customer,
thank you for your review. We're sorry to hear that you think you've waisted your money and topped up someone's else account. You could just contact us to get a full refund - we're available to help.
We have already sent you an email to ask for more details in order to resolve this issue.
the number didn’t work on my boyfriends…
the number didn’t work on my boyfriends pin so it was a waste of money!
15 December 2020
Reply from JailTele
Dear Customer,
we can't guarantee all prisons will accept 0800 numbers but you could just contact us to get a full refund.
We will contact you to resolve this issue.
Reply from JailTele
Thank you for your review.
Constructive critical
The only thing I would give in terms of constructive criticism is that you should explain in detail the way the monthly plans work for example the more you pay monthly the longer the prisoners minutes last
12 November 2020
Reply from JailTele
Thank you for your review.
Loved the fact you get to choose your…
Loved the fact you get to choose your own price range suited to your affordability and went well using it except having an issue with the call connecting threw a few times and having issues before the time run out so didn’t really feel like we got to use our money worth but other than that was fine.
3 November 2020
Reply from JailTele
Thank you for your review.
Reply from JailTele
Thank you for your review.
It's good to keep in touch with…friends
It's good to keep in touch with friends, who are in prison.
14 October 2020
Reply from JailTele
Thank you for your review.
excellent customer service,full refund received
i never got to use the service because the jail rejected the telephone number, I gave a 5 star rating because the customer service was excellant,they answered all my questions. When i notified them that the telephone number had been rejected they gave me a full refund. The number i purchased was a 0800 number. Just to clarify it was not jailtele fault the number was rejected but the prison had changed there rules (Brinsford prison)
12 October 2020
Reply from JailTele
Thank you for your review.
Reply from JailTele
Thank you for your review.
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