PhoneSavvy.uk (Cheap prison calls) Reviews 208

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 84 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness and understanding, often describing them as genuinely lovely people who go above and beyond. The service itself is frequently highlighted as amazing, providing a lifeline for many and enabling long, meaningful conversations. People are particularly impressed with the excellent customer service, noting its personal touch, quick communication, and the ease of setting up and using the service. Reviewers also appreciate the great value for money, finding the calls cheap and reliable, especially compared to other services. The overall user experience is described as smooth, with no issues and a high level of satisfaction.

What people talk about most

Staff

Customers consistently note positive experiences with staff. Reviewers frequently praise individual team... See more

Service

People report positive experiences with service. Customers consistently praise the excellent and reliable... See more

Customer service

Reviewers highlight positive aspects of customer service, consistently praising its helpfulness and... See more

Value for money

Reviewers mention positive feedback about value for money. Customers consistently highlight significant... See more

User experience

Consumers find the user experience to be positive. Many reviewers describe the service as easy to use, cheap,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Alexander and his colleagues have been amazing. The last 2 years have been tough, these guys have made it that bit more manageable; not only by providing this service, but by being so friendly and u... See more

Rated 5 out of 5 stars

This company has been a life line. Made it possible to have long and meaningful conversations without looking at how much credit was left. The set up was so easy and when I missed the second paym... See more

Rated 5 out of 5 stars

Had a really pleasant phone call with Jake this morning who was very eager to support me. After the initial phone call, Jake proceeded to tell me a wee bit about their company. Absolutely over the moo... See more

Rated 5 out of 5 stars

Spoke with Jake prior to signing up with an enquiry. He went above and beyond to help me. After visiting the website and signing up for a family plan. I was very impressed at how quickly and efficient... See more


Company details

  1. Telecommunications Service Provider

Written by the company

We connect you with your loved one without breaking the bank. We provide a landline number that forwards to your mobile, so no more waiting by the phone. Freedom Telephony Limited is made up of: PhoneSavvy.uk, Cheap-prison-calls.co.uk, Prison-calls.co.uk, PrisonCalls.com, FreePrisonCalls.co.uk, Prison-Calls.com, JailSavvy.co.uk


Contact info

4.9

Excellent

TrustScore 5 out of 5

208 reviews

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How this company uses Trustpilot

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Rated 5 out of 5 stars

It’s been a great experience

It’s been a great experience. Makes being able to have contact so much easier and cheaper. Jake was very helpful and friendly on the phone helping me with a problem. Very satisfied with the service and would recommend to others.

31 March 2026
Unprompted review
Rated 5 out of 5 stars

Amazing!!

Jake was so lovely and helpful!! He went above and beyond to help with my concern and made sure that I was happy with the outcome. Could not recommend enough!

26 March 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service, used them now for over 12 months and they are always reliable and efficient. Cheapest around also. Thanks guys.

24 March 2026
Unprompted review
Rated 5 out of 5 stars

Friendly

Friendly, really helpful company. Opening times are great. Would definitely recommend

17 March 2026
Unprompted review
Rated 5 out of 5 stars

"I can’t recommend this service enough

"I can’t recommend this service enough. Jake was professional, kind, and went above and beyond to help me navigate my situation. It’s rare to find such genuine support, and I’ll certainly be recommending them to friends and family."

16 March 2026
Unprompted review
Rated 5 out of 5 stars

Jake was so helpful and kind to me on…

Jake was so helpful and kind to me on the phone and helped me so much as I was worry about my payment dates but he helped me and make it easy so I wasn’t worried, would highly recommend

11 March 2026
Unprompted review
Rated 5 out of 5 stars

Absolutely brilliant service

Absolutely brilliant service, Jake was so polite and really helpful will continue to use this service for as long as I need to and will definitely recommend to anyone I know going through the same situation

10 March 2026
Unprompted review
Rated 5 out of 5 stars

After previously using phone savvy’s…

After previously using phone savvy’s parent company freedom telephony until the number got taken off my partners pin, it only made sense to use phone savvy as I always received great service from freedom telephony. Both companies offer top notch customer service, they are so helpful & not money grabbing like some of the other phone companies. Thank you so much!

7 March 2026
Unprompted review
Rated 5 out of 5 stars

Excellent customer service

Excellent customer service
Reply to emails straight away
Very flexible,will always change phone numbers for you with no extra charge
Can't recommend them enough

19 February 2026
Unprompted review
Rated 5 out of 5 stars

Really good service provided by…

Really good service provided by company. Never had no issues. Reliable fast and always willing to help. I have used this company over a year now and it has helped me save alot of money.

19 February 2026
Unprompted review

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