Integrar Reviews 1,629

Ashley and Jake were superb. They made the whole process very easy

I can’t recommend Integrar any higher!! The whole process was so easy. Holly H was amazing! Thanks so much!! Will definitely be using you again.

Good communication quick and efficient

Very prompt and professional service.
Chloe was excellent whenever I emailed with a query as I am not very savvy when it comes to these things and mortgage went through very smoothly. It is a shame that there are so many documents to go through and provide but I guess that this I just the world that we live in. I would highly recommend Interar.

Great experience and streamlined service with Integrar conveyance.
Track my case portal was a great addition to keep personal track on action/completion status for all parties involved in the remortgage process.

Jack H-W and Nathan H superb help with immediate support on any queries, questions and clarifications.

Look forward to working with integrar again in the future.

Very simple, less stressful and all information I needed were provided at the appropriate time.

Excellent communication throughout the process and would highly recommend Roo and the Integrar team.

Would personally like to give no stars as this service were meant to be dealing with a mortgage for me and my brothers but they have claimed on numerous occasions that neither of my brothers owns the house even though 2 lawyer firms have checked and stated that they do own the house. The person that has been dealing with the case has been very uncooperative and the whole of integrar as a team appear to be very unprofessional and not able to read documents. The bank we were going with for our mortgage even stated after we started having issues with integrar that they do not do proper checks. Integrar I would suggest that you give your team proper training and make sure that they can read documents that state on them official copy.

I have graded this Company one as unfortunately there is no option to grade a minus.
Where do i begin, lots of auto generated emails that were not a true reflection of our case. I then had the unfortunate experience of speaking to a representative called Marlon. It was clear Marlon did not know what he was talking about in relation to Conveyancing and he gave me completely incorrect information. After i had done my own investigation with the Conveyancers they confirmed what Marlon had told me was completely incorrect. I contacted Integrar and requested to speak to Marlon's line Manager so that i could discuss my concerns. I was advised that Sonia would investigate my complaint and come back to me. I hadn't actually said i wanted to complain at this point, just discuss concerns. I queried how Sonia could investigate something without actually speaking to me, but was told she would. I was told Sonia would call me back my 3pm on 31/12/2025. Unsurprisingly i am still waiting for that call back. The incompetence and poor customer service of the Company is outstanding. I would never, ever, ever recommend using this Company to anyone.

The re mortgage process was very straightforward, which we were very grateful for. We were surprised at how quickly everything was completed especially due to the time of year it was, but very thankful.
Integrar kept me updated for the entire process via their portal. Thanks Roo and team for keeping on top of this through the Xmas and New Year celebrations.

Excellent Service

Anya, who was my caseworker and Jake ran my remortgage smoothly - deadlines were met and any questions I had were quickly answered. The portal was clear to use. Thank you.

Good flow of communication. Someone straightforward and helpful available on the phone when I had a question. Documents came in hard copy and electronic as requested. All smooth, and we got there in the end!

I dealt with Holly , on the whole very responsive & professional, the issue I highlighted was rectified immediately ,, cannot fault them

Excellent, efficient & friendly service. Particularly good service from Anya ( & her two colleagues when necessary). She was always willing to speak on the phone if necessary & would reply to any communications promptly.

Things moved quickly and the Portal was quite straightforward to use. One frustration was having to register to two different portals and monitor both for updates, I feel that process could be improved.

My case handler handled things quickly efficiently and the mortgage all completed on time.

Very happy with how everything progressed.

Overall the systems employed reduced the requirements to make time intensive phone calls and emails. They were easy to use and enabled us to get the tasks completed.

Holly and Jake's correspondence was prompt and provided clarity on our case

After two months of providing a mountain of information and documentation, Integrar have today advised, without warning, that they have closed my case as it is considered too complex.

The service received has been very poor and the outcome, after such a long period, is unfathomable.

Instead of being close to completion as anticipated, my purchase has now fallen through.

Why TSB would utilise the services of this woefully inadequate conveyancing company, is beyond me.

Unless your case is childlike in its simplicity, I would avoid using this firm at all costs.

Our re-mortgage has just been completed by Integrar. Excellent service with no fuss at all. The staff kept us informed throughout and a big thank you especially to Chris & Jake for your professionalism. I highly recommend this company A ++++

Good service overall and easy set up for the Portal.

Some information stayed Amber when everything had been received but I was able to contact the team and they were very helpful. Everything was done electronically and couldn’t call but very quick and responsive service.

Holly and Jake were great!

I felt like I was dealing with an automated service. Repeated requests for items already completed.
Didn't feel like the person I was assigned to my case was helpful but just wanted boxes ticked.
Getting a surprise bill at the end of the process wasn't pleasant..... should have been communicated clearly.