InsureandGo Australia Reviews 

1,427
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 982 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently highlight the user-friendly website, finding it easy to navigate for obtaining quotes and completing applications. Many appreciate the competitive pricing and excellent value for money, often noting that the company offers the most reasonable rates compared to other providers. People also frequently commend the service for offering comprehensive and flexible coverage options. Reviewers find the policies to be adequate for their specific needs, including options for pre-existing medical conditions and specialized travel, ensuring suitable protection at a fair price.

What people talk about most

Price

Customers had positive experiences with price, consistently finding the offerings affordable and competitive.... See more

User experience

Consumers find the user experience to be positive, highlighting an easy and straightforward process for... See more

Service

Users describe positive interactions with service, consistently finding it simple and easy to acquire travel... See more

Website

Reviewers mention positive feedback about the website, highlighting its ease of use and navigation for... See more

Value for money

Reviewers highlight positive aspects of value for money, consistently praising the competitive rates and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Have used Insure and go on past holidays. Their website site is easy to navigate, well laid out and a quote is sent to your email quickly. Insure and go's pricing is very competitive. We go on holi... See more

Rated 5 out of 5 stars

Really easy! Great price for good cover. Simple instructions lead me to use Insure and go. Highly recommend Received all necessary information via email within minutes. Email details everything I... See more

Rated 5 out of 5 stars

The website was very easy to use to get our online quote. The medical review questions were easy to answer and we were super happy with not being penalised too heavily for our pre-existing conditions.... See more

Rated 5 out of 5 stars

Finding the conditions of what was covered and measuring against other and bigger know brands was the deal breaker. Look and compare what’s offered and for what price. That’s why we chose InsureandGo.... See more


Company details

  1. #4 of 10 best companies in Travel Insurance Company

Written by the company

Award-winning travel insurance provider with over 2 million Aussie travellers covered so far. Quick Online Purchase — 3 Tiers Of Cover Available, Quick & Easy Online Claims Process, 24 hr Emergency Assistance. 3 Cover Levels Available. Cover up to Age of 100. Easy Claims Process!


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

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4.7

All reviews

(1,427)

943 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Covers all my requirements and very…

Covers all my requirements and very cost effective

15 April 2026
InsureandGo Australia logo

Reply from InsureandGo Australia

Hi Geoff,

Thank you for your 5-star review!

Wishing you all the best as you explore beyond!

Safe travels,
Rachael

Rated 5 out of 5 stars

You’d be crazy to travel without it!

We’ve always valued travel insurance, but for us it’s essential. My husband has type 1 diabetes, so having reliable cover gives us real peace of mind whenever we travel.

We’ve also had firsthand experience of how important that protection is—on one trip, my husband was hit in the face by a surfboard and had teeth dislodged. Knowing we were covered made a stressful situation much easier to manage.

Because of this, we wouldn’t travel without insurance, and it’s reassuring to have a policy we can trust.

15 April 2026
InsureandGo Australia logo

Reply from InsureandGo Australia

Hi Melanie,

Thank you for your 5-star review and for sharing your experience! We're pleased to hear your policy has provided peace of mind during your travels.

Wishing you all the best as you explore beyond!

Safe travels,
Rachael

Rated 5 out of 5 stars

Repeat Customer

I have been a customer with Insure and Go for over 8 years. We have made claims without any issues. All staff are extremely helpful. I highly recommend using this company for peace of mind when you are travelling.

15 April 2026
InsureandGo Australia logo

Reply from InsureandGo Australia

Hi Pauline,

Thank you for your continued support and 5-star feedback! We're glad to hear our team has been helpful and that your claims experience has been smooth.

Wishing you all the best as you explore beyond!

Safe travels,
Rachael

Rated 5 out of 5 stars

My travel insurance was extremely easy…

My travel insurance was extremely easy to book online and as nothing went wrong on my holiday I had no reason to make a claim, but it was great to have peace of mind with the insurance if something went wrong.

9 March 2026
InsureandGo Australia logo

Reply from InsureandGo Australia

Hi Thommo,

Thank you for your 5-star review! We're pleased to hear the quotation process was easy and that your cover provided peace of mind while travelling.

Wishing you all the best as you explore beyond!

Safe travels,
Rachael

Rated 5 out of 5 stars

I have used this insurance before I…

I have used this insurance before I found they were very professional definitely recommend them

3 April 2026
InsureandGo Australia logo

Reply from InsureandGo Australia

Hi Kim,

Thank you for your 5-star feedback!

Wishing you all the best as you explore beyond!

Safe travels,
Rachael

Rated 5 out of 5 stars

Great cover for an excellent price.

I have used Insure and Go several times for travel insurance. They provide great cover for an excellent price.

3 April 2026
InsureandGo Australia logo

Reply from InsureandGo Australia

Hi Mark,

Thank you for your 5-star review and continued support!

Wishing you all the best as you explore beyond!

Safe travels,
Rachael

Rated 5 out of 5 stars

Always happy with

Always happy with
Insureandgo

5 April 2026
InsureandGo Australia logo

Reply from InsureandGo Australia

Hi Jason,

Thank you for your 5-star feedback!

Wishing you all the best as you explore beyond!

Safe travels,
Rachael

Rated 5 out of 5 stars

I have always used this company and…

I have always used this company and it’s best value for money and very easy to do

2 April 2026
InsureandGo Australia logo

Reply from InsureandGo Australia

Hi Steve,

Thank you for your 5-star feedback!

Wishing you all the best as you explore beyond!

Safe travels,
Rachael

Rated 4 out of 5 stars

First time booking with them

First time booking with them. I found it easy on line to book my travel insurance. I picked the wrong one for what I needed but when I rang them the helped me sort it out book the correct insurance I needed and reimburse me for the other. I haven’t had to claim so I can’t comment on that. I have since booked again with them. I didn’t find it expensive, what I got for travelling in Australia on a cruise was sufficient. I would recommend others check it out and compare

31 March 2026
Rated 5 out of 5 stars

Great deals

Great deals

31 March 2026
InsureandGo Australia logo

Reply from InsureandGo Australia

Hi Suzanne,

Thank you for your 5-star feedback!

Wishing you all the best as you explore beyond!

Safe travels,
Rachael

Rated 5 out of 5 stars

A user-friendly on-line system that…

A user-friendly on-line system that made it easy to determine the correct level of coverage and subsequent premium.

19 March 2026
InsureandGo Australia logo

Reply from InsureandGo Australia

Hi Chris,

Thank you for your 5-star review! We're pleased to hear our website helped you easily choose the right level of cover.

Wishing you all the best as you explore beyond!

Safe travels,
Rachael

Rated 5 out of 5 stars

Very happy

We were very happy with the policy nice and cheap made us feel safe on the cruise overall very happy

20 March 2026
InsureandGo Australia logo

Reply from InsureandGo Australia

Hi Darren,

Thank you for your 5-star feedback!

Wishing you all the best as you explore beyond!

Safe travels,
Rachael

Rated 5 out of 5 stars

Highly Recommended!!

I have used InsureandGo for all our family travel the past few years. Prices are always incredibly competitive and coverage is extensive. I have only had to claim once however the claims process and payment timing was both impressive and seamless. Would thoroughly recommend this Insurer!

25 March 2026

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