IN'n'OUT Autocentres Reviews 

15,289
•
TrustScore 4.5 out of 5

4.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 1,341 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptionally friendly, knowledgeable staff members and the incredibly straightforward online booking process that makes scheduling regular vehicle maintenance simple and stress-free. People also widely appreciate the fair pricing, honest estimates provided upfront before any work begins, and efficient repairs completed in a timely manner. However, some reviewers were not happy with occasional communication gaps regarding vehicle readiness, unexpected long waiting times at the branch, or unpleasant staff interactions. A few consumers also noted minor communication oversights, such as missing notification calls when vehicles were ready for collection.

What people talk about most

Service

Reviewers highlight positive aspects of service, consistently praising the efficient staff, clear pricing,... See more

Staff

Customers consistently note positive experiences with staff, frequently highlighting their helpful, friendly,... See more

Booking process

People report positive experiences with booking process, highlighting the simple online system that allows... See more

Customer service

Customers had positive experiences with customer service, consistently praising the helpful, friendly staff... See more

Price

Reviewers express great satisfaction with the pricing, frequently noting that costs are fair, competitive,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Only slight issue was I didn't get a call to say my vehicle was ready for collection. The garage called asking if I was collecting the vehicle about half an hour before they closed. I explained I hadn... See more

Company replied

Rated 5 out of 5 stars

I've used IN'n'OUT in Bracknell for the last six years. I've always taken my cars to them for MOTs and all service and repairs. They're reasonably priced and efficient. The staff are helpful... See more

Company replied

Rated 5 out of 5 stars

The booking process was very easy, giving me a date and time the next day, in comparison to Audi, who could only manage between 2 and 3 weeks. I was greeted courteously and professionally and having h... See more

Company replied

Rated 5 out of 5 stars

IN n Out Autocentre at Cribbs Causeway Bristol were amazing. Our work van needed the brakes looking at urgently. They managed to fit us in to do the brake pads, discs and change the brake fluid. The c... See more

Company replied


Company details

  1. Car Service
  2. Brake Shop
  3. Car Inspection Station
  4. Car Repair and Maintenance
  5. Tire Shop

About IN'n'OUT Autocentres

Written by the company

IN'n'OUT Autocentres are a leading automotive repair and fast fit specialists in the UK. We specialise in tyres, MOT and servicing, exhausts, batteries, brakes, and air-conditioning on all makes and models of cars and LCV's. We provide an alternative to main dealerships by providing convenient, vehicle maintenance solutions for all car makes and models. We believe you don't need to lose your car for the day for a simple repair. We book your car in for the time required to do the job meaning you can stay mobile for longer. Call us 03332479999 or book online. Servicing Made Simple. Visit our website

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

15K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 51% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(15,289)

1,328 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

In and out did a grand job

In and out did a grand job, as per usual.

Did my MOT and the staff too their time to explain what was wrong in a simple, friendly way.

They told me what the costs would be upfront and fixed my issue at the next available opportunity.

I have used in and out Basingstoke for 7 years and they are the best mechanics.

5 September 2026
Unprompted review
Rated 5 out of 5 stars

In-N-Out in Cardiff Fantastic service *****

Staff are very friendly very knowledgable and trustworthy and they do an exceptionally good job. We are so lucky to have a branch of In-N-Out in Cardiff. I regularly have my cars service and MOT at the Cardiff branch and they’ve always provided me with the best possible service.
Whenever anyone asks me if I could recommend a garage that will look after them and do a good job or maintaining their vehicles I always recommend In-N-Out in Cardiff

19 September 2026
Unprompted review
Rated 5 out of 5 stars

I get my mot here done every year

I get my mot here done every year
Especially being a women it can be intimidating and unsure if your ever going to be ripped off

All I can say is staff are friendly. Excellent and ive been getting my mot done now for 3 years here and never an issue

10/10 service would recommend

19 September 2026
Unprompted review
Rated 5 out of 5 stars

Very Friendly

The Milton Keynes site are very friendly and efficient. I would absolutely recommend them.

17 September 2026
Unprompted review
Rated 5 out of 5 stars

Great service as usual.

I only visit the workshop once or twice a year, and today I was very pleasantly surprised when I saw that you have several young female mechanics on staff. We need more women in the trades. The older lady at reception seemed very experienced and on the ball.

18 September 2026
Unprompted review
Rated 5 out of 5 stars

Easy booking

Easy booking, good facilities to work from and great job done on the car, as usual. Would always recommend.

18 September 2026
Unprompted review
Rated 5 out of 5 stars

We usually use main dealers

We usually use main dealers, but have recently moved into the area and was looking for a local garage. The staff were very friendly, efficient and knowledgable. The car runs well after a full service and MOT. We felt it was a good price and experience. Thank you.

16 September 2026
Unprompted review
Rated 5 out of 5 stars

Booked online for my MOT

Booked online for my MOT, no issues.
The staff were friendly, polite, answered my question and showed me how to change my windscreen wipers- sounds simple but I wasn’t sure how to change them.
Good price for the MOT.

17 September 2026
Unprompted review
Rated 5 out of 5 stars

Great experience dropped in as I had my…

Great experience dropped in as I had my low oil light come on , I had the car serviced in Devon two weeks ago but visiting family in Stevenage the light come on and most of the oil had The garage ordered a new oil filter and we were back on the road in 2 hours many thanks

17 September 2026
Unprompted review
Rated 5 out of 5 stars

Car Service

Quick to arrange appointment and car was accepted on time and finished when promised after 1.5 hours whoch meant I had my car for the rest of the day. Good ser ice

16 September 2026
Unprompted review
IN'n'OUT Autocentres logo

Reply from IN'n'OUT Autocentres

We're delighted to hear that you found our car service quick and efficient. Thank you for choosing IN'n'OUT Autocentres.

Rated 5 out of 5 stars

Excellent service and highly efficient

Excellent service and highly efficient. Easy to book my mot and amend the dates as needed. Mot completed to the highest standard and very happy . I will definitely use again next year. I highly recommend this company you won’t be disappointed 🙏

16 September 2026
Unprompted review
IN'n'OUT Autocentres logo

Reply from IN'n'OUT Autocentres

Thank you so much for your fantastic review! We're delighted to hear that you found the booking process easy and our MOT service efficient and to a high standard. It’s great to know you’ll be returning to us next year, and we really appreciate your recommendation. We look forward to seeing you again! 😊

Rated 5 out of 5 stars

Always very helpful and do a great job

Always very helpful and do a great job.
Great mechanics and brilliant customer service. 💯

16 September 2026
Unprompted review
IN'n'OUT Autocentres logo

Reply from IN'n'OUT Autocentres

We're happy to hear that you found our mechanics helpful and the service great. Thank you for your kind words!

Rated 5 out of 5 stars

Always use the Stevenage branch for…

Always use the Stevenage branch for serving and MOT testing my Mercedes GLA.
There was an issue with a couple of sensors which was quickly resolved and they also arranged a tyre replacement.
Staff are both friendly and knowledgeable. I strongly recommend.

16 September 2026
Unprompted review
IN'n'OUT Autocentres logo

Reply from IN'n'OUT Autocentres

We're utterly delighted to hear about your positive experience at our Stevenage branch. Thank you for recommending us!

Rated 5 out of 5 stars

Car was booked for service and MOT

Car was booked for service and MOT, easily booked online. Friendly service and great value for money. Would definitely recommend.

16 September 2026
Unprompted review
IN'n'OUT Autocentres logo

Reply from IN'n'OUT Autocentres

Thank you for your lovely review! We're so pleased to hear that you found the online booking process easy and that you were happy with the friendly service and value for money. We really appreciate your recommendation and look forward to welcoming you back in the future! 😊

Rated 5 out of 5 stars

Very helpful team

Very helpful team. Efficient service. Thank you!.

15 September 2026
Unprompted review
IN'n'OUT Autocentres logo

Reply from IN'n'OUT Autocentres

Your positive experience is appreciated. Thank you for sharing your feedback with us.

Rated 5 out of 5 stars

100% recommend to anyone looking for an amazing quality garage

Can not fault in and out autos at all. We have never been there before and took my sons car in for a health check and was so impressed by the service and the staff that we have now changed this to our go to garage for all things cars for my sons and my daughters cars. The gentleman that completed the health check today was very thorough and didn’t rush us out the door and took his time to listen to and answered all of our questions. He explained anything that was discovered during the health check and showed us whilst explaining it so that we understood. He went above and beyond and checked through issues that I had come across with the car even though they wasn’t included in the health check and put my mind at ease that my son is safe whilst on the road. I wouldn’t go to another garage from now on for anything to do with my children’s cars and would recommended to anybody looking for a good quality garage that is thorough and doesn’t try to rip you off.

15 September 2026
Unprompted review
IN'n'OUT Autocentres logo

Reply from IN'n'OUT Autocentres

Thanks for the amazing feedback and recommendation! We're glad to hear about your positive experience at our autocentres. We look forward to serving you and your family's cars in the future. Thanks again!

Rated 5 out of 5 stars

Competitive prices and staff very…

Competitive prices and staff very friendly and helpful

15 September 2026
Unprompted review
IN'n'OUT Autocentres logo

Reply from IN'n'OUT Autocentres

Thank you for your wonderful feedback! We are thrilled to hear that you found our prices competitive and our staff friendly and helpful. We look forward to seeing you again in the future.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look