imperialgrass.co.uk Reviews 

161
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 52 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the professional and hardworking staff, often described as friendly, polite, and efficient. Many people highlight the exceptional service, noting that teams arrive on time, work tirelessly, and complete jobs quickly while maintaining high standards. Consumers are very happy with the product quality and final results, frequently mentioning transformed gardens that exceeded expectations. However, some people mentioned product quality issues, like noticeable joins or natural grass growing through the artificial turf. A few customers also reported dissatisfaction with after-sales service, citing unprofessional conduct or unresolved problems.

What people talk about most

Service

People report positive experiences with service, often highlighting the quality, efficiency, and... See more

Staff

Consumers find staff to be positive, consistently praising their professionalism, politeness, and efficiency.... See more

Product

Users describe positive interactions with product, with many customers expressing satisfaction with the... See more

Quality

Customers had positive experiences with quality, with many reviewers impressed by the excellent finish and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Absolutely amazing work, the guys came on time , worked like machines, removed the old grass and soil in 2hrs , carried out all the other processes with skill and care , the end result is fantastic, w... See more

Rated 5 out of 5 stars

Excellent experience from start till end. Lady on the phone was extremely helpful - listened to my concerns and came up with solutions. Once I booked the date was confirmed straightaway and it was... See more

Rated 5 out of 5 stars

Located Imperial Grass through Bark.com. They were more than happy to exchange calls and texts to ensure we covered all my requirement for new Artificial grass to be installed. As for the team who ins... See more

Rated 5 out of 5 stars

We couldn’t be happier with our installation of artificial grass!! The crew worked incredibly hard to get it all in and done in two days. Our garden is not rectangular and required a lot of extra effo... See more



Contact info

4.7

Excellent

TrustScore 4.5 out of 5

161 reviews

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4.7

All reviews

(161)

47 reviews in the last 12 months

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Rated 5 out of 5 stars

Dont think twice - You won’t regret.

Points for you to consider before using Imperial Grass-

*Outstanding customer service from the back office - quickly answering and providing all answers needed.
*No high deposit amounts - £100 deposit & you pay the remaining once the job is done. 
*Super professional team , they worked very efficiently to finish the job within 3 days.
*They committed to deliver on time as per what has been agreed in the quote.
*No games and additional ripoff during the work - they deliver what has been agreed.

All in all we are extremely happy with the garden transformation using the Imperial Grass team - great value for money and the service is just exceptional.
We would definitely recommend using them to our friends and family.
Thank you guys!

6 August 2024
Unprompted review
Rated 5 out of 5 stars

Fantastic experience!!

Fantastic experience with imperial grass from dealing with Neeru over the phone (and watsapp - which makes things so much easier on a busy day) to the day when Renan and the other guys came to install the grass. They did a fantastic job and the tiny concrete garden we had is now a ‘grassy’ oasis! Our toddler loves it!

30 July 2024
Unprompted review
Rated 5 out of 5 stars

Absolutely fantastic service

Absolutely fantastic service. I enquired about a quote on Monday and the work was carried out the same week on the Wednesday - Neeru had exceptional customer service and the guys were beyond brilliant. They have transformed my garden to such an immaculate space and low maintenance for my kids to enjoy. They were professional, thorough and their cleanliness was beyond expectations. I would recommend Imperial Grass with their exceptional service.

31 July 2024
Unprompted review
Rated 5 out of 5 stars

I recently hired Imperial Grass to do…

I recently hired Imperial Grass to do my front garden with shingle stones, and I couldn't be happier with the results! The team was professional, efficient, and meticulous in their work. They transformed my garden into a beautiful and low-maintenance space that I absolutely love. The quality of their work exceeded my expectations, and I highly recommend Imperial Grass to anyone looking for landscaping services. Thank you for a job well done!
(Fatima...)

29 July 2024
Unprompted review
Rated 5 out of 5 stars

Well what can I say apart from amazing…

Well what can I say apart from amazing 👏 i must say from day 1 of quoting me a price and making plans everything was smooth sailing, everything agreed was fulfilled to the highest standards and they even done extras that were not included. What a fantastic team they have and will most definitely recommend them in the future.

18 July 2024
Unprompted review
Rated 5 out of 5 stars

The team worked incredibly quickly…

The team worked incredibly quickly without sacrificing quality. They demonstrated impressive attention to detail, ensuring that every aspect of the job was completed to the highest standard. What really stood out to me was their dedication to cleanliness; they left my garden spotless after finishing their work.

Choosing Imperial Grass has been one of the best decisions I’ve made this year. The transformation of my garden is nothing short of amazing. Each member of the crew was hard-working and meticulous. A special mention goes to Clebio, who not only provided creative suggestions for the tile layout but also took the time to explain each step of the process to us. His insights and professionalism greatly enhanced the overall experience.

As soon as they finished, my dogs couldn’t wait to run onto the new grass, and my sons immediately started playing football. It was wonderful to see our family enjoying the garden so quickly after the job was done.

I highly recommend Imperial Grass Limited for any garden projects. Their commitment to excellence and customer satisfaction is truly commendable. Thank you for making my garden look so incredible!

6 July 2024
Unprompted review
Rated 5 out of 5 stars

We recently had uk imperial Artificial…

We recently had uk imperial Artificial Grass doing our patio and artificial grass, they have done an outstanding job in our garden and I will highly recommend them! They are professional, efficient and they have provided me with a very competitive price for a top quality job

2 July 2024
Unprompted review
Rated 5 out of 5 stars

Great company to work with

Great company to work with! From coming to see our garden, quoting, answering any questions I had lead g up to them starting the work and then then completing to work nothing was too much trouble! I would highly recommend!

17 June 2024
Unprompted review
Rated 5 out of 5 stars

Absolutely amazing company to deal with…

Absolutely amazing company to deal with from start to finish so extremely happy with the work which was done to the highest of standards I had searched around for a long time and so glad I held out for space to have my garden done as they are so busy and you can see why , professional and efficient nothing is to much trouble and I'm so glad I chose them 😀

24 June 2024
Unprompted review
Rated 5 out of 5 stars

These guys were simply amazing from the…

These guys were simply amazing from the moment I enquired to fitting today! Any question was answered very quickly and the team today were so productive and efficient. Absolutely love our new grass and fence! Would recommend to anyone!!

21 June 2024
Unprompted review
Rated 5 out of 5 stars

100% Recommended

From the first contact with Neeru and their patience and excellent customer service with sorting out a quote (and several requotes as requirements changed) for me, to booking and paying it was so smooth and easy and definitely a company operating in the 21st century! Installation was in Bedfordshire by Roberto and his team; the 3 chaps all worked extraoridnarily hard in the sun to deliver a first class experience in a little over 4 hours resulting in a superb looking rear garden that is now perfect for my toddler and two dogs to enjoy.

19 June 2024
Unprompted review
Rated 5 out of 5 stars

Couldn’t fault this company they was…

Couldn’t fault this company they was amazing from start to finish answered all my questions, reasonably priced and the workers, just, WOW! they work incredibly hard and very polite and tidy. What I thought would take a good few days took them only a day and a half! Really really impressed. Thank you so much. Highly recommend. :)

12 June 2024
Unprompted review
Rated 5 out of 5 stars

Amazing job, materials and staff!

The whole team from start to finish were very helpful. Survey was carried out quickly and completed within 2 weeks of first contact. Roberto and his team were amazing, polite, Professional and did a fantastic job.
We are over the moon with the the outcome and highly recommend to anyone who us thinking of going down the artificial grass root.
Thanks to all at uk imperial!

1 May 2024
Unprompted review
Rated 5 out of 5 stars

Competitive quotes

Competitive quotes, very responsive and communication was excellent.
Efficient, tidy and competed job as quoted.
The guys that did the job were friendly and respectful.
Would recommend.

13 May 2024
Unprompted review
Rated 5 out of 5 stars

Fantastic Service

Firstly, what a great company they are. They operate efficiently and the work carried out was superb. The communication was effective and very proactive. We would certainly be using them again..

8 May 2024
Unprompted review
Rated 5 out of 5 stars

Imperialgrass Great Value Excellent Service.

I have just had two areas of artificial Lawn supplied and fitted by Imperialgrass. The work was carried out very professionally and quickly. The team took great care of my property and kept me informed throughout the process. There were two minor issues which were rectified immediately. My rear garden patio and through walkway were throughly cleaned. I cannot praise Imperialgrass and the fitting team highly enough and without question recommend their serviced.

20 May 2024
Unprompted review

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