Great Pre-Sale &Installation but Post Sale Needs Improvement
After researching several artificial grass installers and reading the excellent reviews for Superior Lawn, I decided to request a quote.
The initial experience was very positive. I received samples, helpful advice on the different grass options, and an AI-generated image showing the proposed finish. The price was competitive and installation was arranged promptly.
The installation team were polite, professional, and did a good job. The lawn looks great and I'm very pleased with the result.
My only disappointment relates to a wooden border that was installed alongside a pathway, despite it not being discussed or shown in the visual provided. I feel the lawn would have looked more authentic-natural without it.
Unfortunately, despite several emails and texts requesting its removal, I have received no response. I was also promised spare offcuts of the grass for any future repairs, but 3 weeks later I have neither received them nor had any reply to my enquiries. Overall, the pre-sales service and installation were excellent, but the lack of post-sales communication has been disappointing. A great product, but customer aftercare could be improved.








