imperialgrass.co.uk Reviews 154

TrustScore 4.5 out of 5

4.6

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 77 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional service, highlighting the staff's professionalism, friendliness, and hard work. Many people are delighted with the high quality of the product and the outstanding customer service, noting the team's attentiveness and efficiency in transforming their gardens. However, some people were dissatisfied with the service, reporting issues such as grass growing through artificial turf after a few months, or the lawn lifting and shifting due to poor installation. A few other people also felt that the after-sales service was poor, with some claiming their concerns were ignored or dismissed.

What people talk about most

Service

Clients share positive opinions on service, frequently highlighting the professionalism, efficiency, and... See more

Staff

Reviewers mention positive feedback about staff. Customers consistently praise the team's professionalism,... See more

Quality

Reviewers highlight positive aspects of quality. Many customers are pleased with the end result, noting that... See more

Product

People report positive experiences with the product. Many customers are pleased with the artificial grass,... See more

Customer service

Customers had positive experiences with customer service. Many reviewers praised the helpfulness, efficiency,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The team was absolutely fantastic! They were so friendly and went out of their way to make sure our garden looks amazing. Their service was top-notch from start to finish. A special thank you to the l... See more

Company replied

Rated 5 out of 5 stars

Excellent experience from start till end. Lady on the phone was extremely helpful - listened to my concerns and came up with solutions. Once I booked the date was confirmed straightaway and it was... See more

Rated 5 out of 5 stars

Absolutely amazing work, the guys came on time , worked like machines, removed the old grass and soil in 2hrs , carried out all the other processes with skill and care , the end result is fantastic, w... See more

Rated 5 out of 5 stars

We couldn’t be happier with our installation of artificial grass!! The crew worked incredibly hard to get it all in and done in two days. Our garden is not rectangular and required a lot of extra effo... See more



Contact info

4.6

Excellent

TrustScore 4.5 out of 5

154 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 20% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Professional quality service

Competitive quote, friendly service, timely installation. The team who attended to carry out the work were considerate, productive and professional. The end result was just the quality that we were looking for and team left all areas spotless as if they had never been here. I would recommend imperial grass

4 May 2026
Unprompted review
Rated 2 out of 5 stars

Two stars only

First booking cancelled last minute due to van issues. Second appointment I could see
Brush not starting but never told by employee. They used blower more so it looked ok. Not worth £250 maintenance paid.

4 April 2026
Unprompted review
Rated 5 out of 5 stars

Astro Turf

Recently had my garden done by this company and was happy with both the work and the price. Would definitely advise anyone looking to get any similar work done very trustworthy great quality and great work.

1 May 2026
Unprompted review
Rated 5 out of 5 stars

Excellent job

Excellent job. Nice guys, really hard working. Made an excellent job clearing up after themselves.
Would certainly recommend this company.

14 April 2026
Unprompted review
Rated 5 out of 5 stars

Great job

Lovely team who stayed to make sure things were perfect and even came back on a Saturday to make sure it was done properly. It's completely transformed the garden and it's so lovely to be able to take my little one out into the garden without worrying.

27 March 2026
Unprompted review
Rated 5 out of 5 stars

So happy!!!

Couldn’t fault them!
Arrived on time, worked super speedy, lovely guys and so happy with the outcome will be recommending them to everyone!

28 March 2026
Unprompted review
Rated 5 out of 5 stars

The team were very professional and…

The team were very professional and clearly knew what they were doing. We needed to add 10+ tonnes to raise the ground and fit grass on a triangle shaped area. The team not only did this with absolute ease but also helped replace our fences for free and were so helpful! Thanks so much!

27 March 2026
Unprompted review
Rated 5 out of 5 stars

Chose this company; you won't be disappointed!…

So pleased we chose this company to do our artificial grass. Very professional and friendly staff all round. Everything surveyed and organised via the office and materials and skip delivered when stated. Shane and the actual work team were amazing, they worked both days solid and the end result is excellent.

25 March 2026
Unprompted review
Rated 1 out of 5 stars

Very Bad Join

Imperial Grass supplied me with grass that was longer along one edge than the joining peice, thereby creating a very noticably join. Other Joins are very good. They will not fix the obvious problem so I have too take them to a small claims court to solve the problem. Their after salse service is rubbish.

24 February 2026
Unprompted review
Rated 5 out of 5 stars

Outstanding!

Incredible company for start to finish!
Always available, on site visit, great quotation and impeccable result! Really good pricing too.
Our garden is now everything we hoped for!
Jan, Shane and Vandro were amazing and super hard working.
In one day, they managed to completely transform our garden!
They made sure to check with us if we liked the plan or wanted to change anything, which was lovely.
Highly highly recommend!

20 March 2026
Unprompted review
Rated 5 out of 5 stars

Absolutely amazing experience from…

Absolutely amazing experience from start to finish! Jacqueline was great with guiding me with what we needed and how it all works. Everything was done efficiently the guys worked so hard and fast and the job was better than expected. Thank you very much to all of you at UK imperial grass.

20 March 2026
Unprompted review
Rated 5 out of 5 stars

A fabulous job carried out by the team

A fabulous job carried out by the team. They arrived on time, knew exactly what to do. Had the job completed in record time. They left everything neat and tidy before leaving. I would highly recommend this company. I am thrilled with the result.

14 March 2026
Unprompted review
Rated 5 out of 5 stars

I’m very happy with the work done on my…

I’m very happy with the work done on my garden. Roberto and his team did an amazing job from start to finish. They were professional, hardworking and paid great attention to detail. The garden looks fantastic now and the whole process was smooth and stress free. I really appreciate the effort imperial grass put in and I would happily recommend them to anyone looking to improve their garden.

4 March 2026
Unprompted review
Rated 5 out of 5 stars

Transformed our garden 10/10

We had 4 different quotes late last year from different companies which all came round and found issues with how they would complete the works due to the logistics, we thought we were stuck with our horrible garden. I stumbled upon Imperial Grass online in the middle of Feb and after speaking through what’s app as well as one home visit they were very friendly knowledgable and most importantly didn’t find any issues with completing the works. This was a breath of fresh air and took all the stress out of getting the job done finally. Within two weeks our garden has been completely transformed and has already improved our quality of life. As well as all this, the price was incredibly competitive and made it an easy choice to go for it. Would 100% recommend

1 March 2026
Unprompted review
Rated 5 out of 5 stars

Would recommend

The company were great at communication before the job. The staff are very friendly and they worked really hard. We were please with the job, however the next morning we noticed some snags with the paving around the edge. Messaged the company sent photos and had really good response from them. They came out and were really apologetic and corrected it. So I can't fault them.

20 February 2026
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look