Immiassist Reviews 1,085

TrustScore 4 out of 5

4.1

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 894 reviews, reviewers had a great experience with this company. Customers often describe the application process as easy, quick, and straightforward, appreciating the user-friendly website and clear instructions. Many found the site intuitive and efficient, with some highlighting the convenience of email reminders to complete unfinished sections. However, some people were dissatisfied with the pricing, finding it significantly higher than official government websites. There were also concerns about the payment process, with some reviewers noting that payment was requested before all details were entered or documents uploaded. A few other people also noted that the website's design led to some users perceiving it as an official government site, and reported issues with the system not allowing special characters or hyphens in addresses.

What people talk about most

User experience

Reviewers mention positive feedback about user experience, highlighting the convenience and ease of use of... See more

Website

Consumers find website experiences to be ambiguous. While some reviewers praise the website as easy to use,... See more

Price

People report negative experiences with price, consistently expressing dissatisfaction with unexpected and... See more

Payment

Reviewers highlight negative aspects of payment. Many customers report issues with hidden charges, unexpected... See more

Service

Users describe ambiguous interactions with service. Many reviewers express dissatisfaction, citing high... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Making the application process clear and straightforward. Our Kenya eTA visas came through within less than 24 hours. All very simple, fast and most agreeable! Superb service.

Rated 4 out of 5 stars

It was pretty easy to process. However, they took my money first and then asked for my details later... what if I didn't qualify for a visa? Anyway, this website was a lot easier to use than some ot... See more

Rated 4 out of 5 stars

The system does not allow umlauts, like ä, ö, etc., which means that I cannot write my address as it actually is, because in my native language, "ä" is a different letter from "a", like in Finnish, Ge... See more


Company details

  1. Visa Consultant

Written by the company

Visa, ETA, and travel paperwork made simple. ImmiAssist is 100% online agent helping you what you comply with all paperworks and requirements when travelling. We double-check your documents, submit and manage your application, and keep you updated until you get your travel visa. We are not a government agency but we have local migration and visa agents in our destinations to comply with all requirements and minimize risks of any rejections or problems when travelling.


Contact info

Promotion box for Immiassist

Travel Visa. The easy way.

Getting your visa has never been easier. Apply now, 100% online!

4.1

Great

TrustScore 4 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 41% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Byer be aware

Do not use this service. They are duplicitous and overcharge way over the odds. I thought I was on the official Canadian web site. I was not, it's a trap. They do not say clearly when it comes to pay what the fee is until it's too late. Their customer service is poor and will not give a refund or partial refund.

11 February 2026
Unprompted review
Immiassist logo

Reply from Immiassist

Hi Meya,

Thank you for taking the time to share your feedback with us. We completely understand your frustration, and we're truly sorry if there was any confusion about our services.

To be completely clear: we are a private visa assistance service, not affiliated with any government. We state this clearly on our website.

Our fees include:
- Detailed document revision
- Ensuring you get your visa the right moment as even getting it too early can cause issues due to validity
- Detailed visa tracking and recovery in case of loss, theft or issues with delivery
- Professional visa and travel support
- Government fees (directly established by governments)

All this to reduce any chances of rejections to almost zero.

We understand this was not clear to you, and we apologize for any confusion. If you have concerns about your application, please contact us at https://www.immiassist.com/contact-us/

The ImmiAssist team

Rated 3 out of 5 stars

It's pretty expensive for the service…

It's pretty expensive for the service especially since its optional for me to use it

10 February 2026
Unprompted review
Immiassist logo

Reply from Immiassist

Hi Pierre,

Thank you for your review! We are glad everything worked out for you.

Regarding pricing, we understand your concern. As a private assistance service, our fees cover: complete document verification, expert review before submission, 24/7 multilingual support and full application management and tracking.

Our service is here to give extra support and peace of mind to travelers.

Thank you for choosing us!
The ImmiAssist team

Rated 1 out of 5 stars

Stupid me got scammed into applying K…

Stupid me got scammed into applying K Eta as this website is the first to pop up on google. Paid 10 times more than if I had done it n the actual official KETA site without initially realizing it. Immeditely asked for a refund, which they showed to be able to refund only 80% of my paid fees. BUT WHEN I CLICKED ON IT, it says my order is not found! I cannot even access the refund link. Bot just replied my email with the standard answer which does not give any solution. It is a scam! Avaoid at alll cost!

9 February 2026
Unprompted review
Immiassist logo

Reply from Immiassist

Hi Kynan,

Thank you so much for taking the time to share your feedback with us. We completely understand your frustration, and we're truly sorry if there was any confusion about our services.

To be completely clear: we are a private visa assistance service, not affiliated with any government. We state this clearly on our website.

Our fees include:
- Detailed document revision
- Ensuring you get your visa the right moment as even getting it too early can cause issues due to validity
- Detailed visa tracking and recovery in case of loss, theft or issues with delivery
- Professional visa and travel support
- Government fees (directly established by governments)

All this to reduce any chances of rejections to almost zero.

We understand this was not clear to you, and we apologize for any confusion. Since you're having issues with the refund, please contact our support team at https://www.immiassist.com/contact-us/ so we can review your case and resolve this.

The ImmiAssist team

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look