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Immiassist Reviews 1,085

•
TrustScore 4 out of 5

4.1

Visa Consultant
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Review summary

Created with AI, based on recent reviews

Considering 894 reviews, reviewers had a great experience with this company. Customers often describe the application process as easy, quick, and straightforward, appreciating the user-friendly website and clear instructions. Many found the site intuitive and efficient, with some highlighting the convenience of email reminders to complete unfinished sections. However, some people were dissatisfied with the pricing, finding it significantly higher than official government websites. There were also concerns about the payment process, with some reviewers noting that payment was requested before all details were entered or documents uploaded. A few other people also noted that the website's design led to some users perceiving it as an official government site, and reported issues with the system not allowing special characters or hyphens in addresses.

What people talk about most

User experience

Reviewers mention positive feedback about user experience, highlighting the convenience and ease of use of... See more

Website

Consumers find website experiences to be ambiguous. While some reviewers praise the website as easy to use,... See more

Price

People report negative experiences with price, consistently expressing dissatisfaction with unexpected and... See more

Payment

Reviewers highlight negative aspects of payment. Many customers report issues with hidden charges, unexpected... See more

Service

Users describe ambiguous interactions with service. Many reviewers express dissatisfaction, citing high... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Making the application process clear and straightforward. Our Kenya eTA visas came through within less than 24 hours. All very simple, fast and most agreeable! Superb service.

Rated 4 out of 5 stars

It was pretty easy to process. However, they took my money first and then asked for my details later... what if I didn't qualify for a visa? Anyway, this website was a lot easier to use than some ot... See more

Rated 4 out of 5 stars

The system does not allow umlauts, like ä, ö, etc., which means that I cannot write my address as it actually is, because in my native language, "ä" is a different letter from "a", like in Finnish, Ge... See more

Company details

  1. Visa Consultant

Written by the company

Visa, ETA, and travel paperwork made simple. ImmiAssist is 100% online agent helping you what you comply with all paperworks and requirements when travelling. We double-check your documents, submit and manage your application, and keep you updated until you get your travel visa. We are not a government agency but we have local migration and visa agents in our destinations to comply with all requirements and minimize risks of any rejections or problems when travelling.

Contact info

Promotion box for Immiassist

Travel Visa. The easy way.

Getting your visa has never been easier. Apply now, 100% online!

4.1

Great

TrustScore 4 out of 5

1K reviews

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Replied to 41% of negative reviews

Typically replies within 2 weeks

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Rated 1 out of 5 stars

DO NOT USE IMMI ASSIST!!

SCAM - please read past the good reviews as there are many people who have had the same experience I did. Having never applied for a visa before, I stupidly did not realize this wasn't an official site. The landing page for the NZ visa looked official and it wasn't until after applying that it took me back to the page which said it was a 3rd party. Even though I realized this moments after applying and requested a refund, they have adamantly refused and keep saying they clearly state they are not a government site. Not true. I also paid extra for "travel insurance" and have not received a receipt or any information about the insurance provided. Don't be dumb like me; get your visa from the .gov site of your destination country. It won't be any more difficult and could save you hundreds of dollars. STAY AWAY

18 February 2026
Unprompted review
Immiassist logo

Reply from Immiassist

Hi Leah,

Thank you so much for taking the time to share your feedback with us. We completely understand your frustration, and we're truly sorry if there was any confusion about our services.

To be completely clear: we are a legitimate private visa assistance service, not a scam, and not affiliated with any government.

We state this clearly on our website. Our fees include:
- Detailed document revision
- Ensuring you get your visa the right moment as even getting it too early can cause issues due to validity
- Detailed visa tracking and recovery in case of loss, theft or issues with delivery
- Professional visa and travel support
- Government fees (directly established by governments)

All this to reduce any chances of rejection to almost zero.

Regarding the travel insurance you purchased, you are fully entitled to receive your receipt and all coverage details. We take this very seriously and want to make sure you have everything you need.
Please contact our support team directly so we can resolve this for you as a priority: https://www.immiassist.com/contact-us/

Best regards,

The ImmiAssist Team

Rated 1 out of 5 stars

SCAM: STAY AWAY

STAY AWAY. They use deceptive practices to look like an official site. They charge way more than the government site and unfortunately I didn’t realize this until it was too late. I attempted to get a refund just minutes later after submission when I realized it wasn’t the real site, and they are uncooperative. AVOID AVOID AVOID unless you want to be out hundreds of dollars.

19 February 2026
Unprompted review
Immiassist logo

Reply from Immiassist

Hi,

Thank you so much for taking the time to share your feedback with us. We completely understand your frustration, and we're truly sorry if there was any confusion about our services.

To be completely clear: we are a private visa assistance service, not affiliated with any government. We state this clearly on our website.

Our fees include:
- Detailed document revision
- Ensuring you get your visa the right moment as even getting it too early can cause issues due to validity
- Detailed visa tracking and recovery in case of loss, theft or issues with delivery
- Professional visa and travel support
- Government fees (directly established by governments)

All this to reduce any chances of rejections to almost zero.

We understand this was not clear to you, and we apologize for any confusion. If you have concerns about your application, please contact us at https://www.immiassist.com/contact-us/

The ImmiAssist team

Rated 1 out of 5 stars

SCAM - stay away

You get your Visa or ETA, but to 10X the price of what it costs at the official page.
Their web page comes up first and looks like an official page if you dont know better.
I reccomend other to not do the same mistake as me, and stay away from Immiassist.

19 February 2026
Unprompted review
Immiassist logo

Reply from Immiassist

Hi Oyvind,

Thank you so much for taking the time to share your feedback with us. We completely understand your frustration, and we're truly sorry if there was any confusion about our services.

To be completely clear: we are a private visa assistance service, not affiliated with any government. We state this clearly on our website.

Our fees include:
- Detailed document revision
- Ensuring you get your visa the right moment as even getting it too early can cause issues due to validity
- Detailed visa tracking and recovery in case of loss, theft or issues with delivery
- Professional visa and travel support
- Government fees (directly established by governments)

All this to reduce any chances of rejections to almost zero.

We understand this was not clear to you, and we apologize for any confusion. If you have concerns about your application, please contact us at https://www.immiassist.com/contact-us/

The ImmiAssist team

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