Excellent professionals. Knew exactly what I wanted for my ILA and went ahead proactively to ge to sorted at very good price. Staff Monique is great at her job, very understanding. Keep the good work.... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Cant Praise them enough, getting ILA from them was a really good experience. My property transaction was quite complicated, needed to do few things quite urgently, Tim from ILA has helped me alot to g... See more
Company replied
I was recommended ILA-Connect by someone and was glad I did. I spoke to a guy called Tim who managed to squeeze me into a very busy schedule. Once signed up (took me minutes) uploaded my documents, zo... See more
Company replied
Amazing service, just got better. Quick to arrange and schedule ILAs, the new online portal is there to upload all docs, and great advice and experience speaking with Kevin. Within 36 hours, I’d... See more
Company replied
Company details
Written by the company
Get Affordable Independent Legal Advice (ILA) for Your Mortgage We provide ILA services for all mortgage lenders at a flat fee of just £150 – inclusive of all costs. Our service is designed to be fast, simple, and hassle-free. All types of ILA are offered, covering everything from joint mortgages to buy-to-let, guarantor mortgages, and more. Obligation-free: Select from our panel of experienced solicitors with no upfront commitment. Pay only once your signed paperwork is complete. Enjoy low-cost legal advice without compromising on quality or speed. Get started today and secure the ILA you need – quickly, easily, and affordably.
Contact info
130 Aztec West, Park Avenue, Almondsbury, BS32 4UB, Bristol, United Kingdom
- 03333001879
- contact@ila-connect.co.uk
- ila-connect.co.uk
4.8
Excellent
590 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
They are really quick. Brilliant
9 January 2026
Reply from ILA-Connect
Thank you for the great feedback — much appreciated ⭐
We place a strong emphasis on speed and clarity, so it’s great to hear the process felt quick and straightforward. We’re continually refining the experience to make booking and completion as smooth as possible 🚀
Simple way to get independent legal…
Simple way to get independent legal advice. Good portal and easy to follow tasks all online. Fixed price good.
7 January 2026
Reply from ILA-Connect
Thank you for taking the time to leave a review — we really appreciate it 😊
We’re glad you found the process simple and the portal easy to follow. Making Independent Legal Advice accessible, affordable and straightforward is exactly what we aim for, and we’re continually refining the online experience to keep things quick and hassle-free from booking through to completion. ⭐
Reply from ILA-Connect
Thanks for taking the time to leave a review — glad everything was easy to follow and helpful 😊
Great service at a great price
6 January 2026
Reply from ILA-Connect
Thank you for the great feedback. We’re pleased everything was straightforward and good value — that’s exactly what we aim for when arranging ILA. 👍
Speedy no nonsense service
Speedy no nonsense service. They did what they said they would. Have used twice now, would definitely use Kevin again.
6 January 2026
Reply from ILA-Connect
Thanks for the feedback — great to hear everything was handled quickly and as expected. We’ll be sure to pass your comments on to Kevin, and we really appreciate you coming back to ILA-Connect again. 👍
Reply from ILA-Connect
Thanks for the review — great to hear everything was simple and ran smoothly 👌
Very convenient
Very convenient, fast, simple booking system and professional service. I would recommend to a family and friends.
5 January 2026
Reply from ILA-Connect
Thank you for the great feedback — we’re really pleased you found the process convenient and straightforward. Making Independent Legal Advice quick, accessible and hassle-free is exactly what we aim for, and it’s great to hear the booking system worked smoothly for you. We appreciate the recommendation 👍
Extremely skilled and well-informed.
Extremely skilled and well-informed.
24 December 2025
Unprompted review
Reply from ILA-Connect
Thanks very much for taking the time to leave such kind feedback — it’s really appreciated ⭐
We’re pleased the process met your expectations. Our focus is on making ILA as accessible, efficient and straightforward as possible, and we’re always working to keep the booking experience smooth and hassle-free. 😊
Very positive experience
Very positive experience. The quote was less than half the price of what I was quoted locally. I had tight deadlines to hit which the company managed to address in a timely manner. Will definately be using again.
16 December 2025
Reply from ILA-Connect
Thanks very much for the great feedback — we really appreciate it ⭐
We’re pleased we could help keep things affordable and move quickly to meet your deadlines. Making ILA accessible, well-priced and fast is exactly what we aim for, and it’s great to hear you’d use us again. 🚀
Reasonable cost but slow.
Value for money. Tim was very helpful indeed in respect of the correct documentation.
Organising a consultation was easy.
This is not with a solicitor. Despite paying an £18 recorded delivery I did not receive notification that my signed acknowledgement had been sent until over a week later. I had paid immediately. Furthermore, despite sending two emails to Paul Smith, who explained the dual borrower arrangement to me, about needing a scan of the document, I did not receive a reply or explanation for the delay. I would have understood but the delay was best avoided. The whole service needs refining but fine if you are not in a rush.
3 December 2025
Reply from ILA-Connect
Thank you for taking the time to leave your feedback — we’re sorry for the frustration caused by the delay and the lack of clear updates 😔
In most cases, documentation is dispatched the same day once the ILA is completed. On this occasion, the experience highlighted where communication could have been clearer, and steps have since been taken to strengthen how those situations are handled. We’re committed to ensuring those improvements are applied consistently going forward.
Professional & Efficient
I struggled to find anyone to give me the service I required and I found this company and they were so efficient and professional and would highly recommend and would use again
16 December 2025
Reply from ILA-Connect
Thank you very much for the kind review — we really appreciate it.
We’re pleased we could help where others couldn’t and make the process straightforward and efficient. Making ILA accessible, affordable and easy to arrange is exactly what we aim for, and it’s great to hear you’d recommend us and use us again. 👍
Professional and quick service
I had a great experience with ILA-Connect Solicitors. They were highly professional throughout the process, while also being friendly and approachable. Everything was well organised, communication was clear, and they were very easy to deal with from start to finish. I would happily recommend them to anyone looking for a reliable and efficient ILA solicitor.
9 December 2025
Reply from ILA-Connect
Thank you for taking the time to share such detailed feedback — it’s much appreciated.
We’re really pleased to hear the process felt well organised, clear and easy from start to finish. Making ILA straightforward to arrange, efficient and approachable is exactly what we aim for, and we’re glad that came across. 😊
Reply from ILA-Connect
Thank you for the review 😊
We’re pleased the process felt professional and clear throughout — making ILA straightforward and easy to arrange is exactly what we aim for.
Good advice and good service.
5 December 2025
Reply from ILA-Connect
Thank you for the review 😊
We’re pleased you were happy with both the support and the overall experience. Keeping things clear, efficient and straightforward is exactly what we aim for.
Great service
Great service, userfriendly and cost effective, better value than what you can find locally
12 December 2025
Reply from ILA-Connect
Thanks for taking the time to leave a review 🙂
We’re pleased you felt the service offered good value compared with local options. Keeping ILA accessible and fairly priced is a key part of what we aim to do. 👍
Reply from ILA-Connect
Thanks for the review 😊
We’re glad you found the service helpful and that the turnaround was quick. It’s great to hear everything ran smoothly for you.
100 percent my go to ILA service
I was recommended ILA-Connect by someone and was glad I did. I spoke to a guy called Tim who managed to squeeze me into a very busy schedule. Once signed up (took me minutes) uploaded my documents, zoom call booked and completed all with an hour. Zoom call Thursday at midday, paperwork delivered Friday morning. I don’t often give 5 stars but this company definitely earned it. Oh and the price is far cheaper than other quotes I was getting.
11 December 2025
Reply from ILA-Connect
Thank you for taking the time to leave such a detailed review 😊
It’s great to hear the recommendation led you to us and that everything moved quickly — from booking and uploads through to the Zoom appointment and paperwork turnaround. We’re also pleased the pricing compared well with other quotes, as keeping things accessible and efficient is a big part of the experience we work towards.
Very slow service
Very slow service. Still waiting for paperwork over 5 days. Limited communication or updates.
Wouldn’t use again. Causing issues with completion of emergency bridge facility. Poor.
4 December 2025
Reply from ILA-Connect
Thank you for raising this — we’re sorry for the frustration caused by the delay and the limited updates 😔
We appreciate how time-critical bridging transactions are, and we’re pleased to confirm that everything has now been completed successfully. We’ve reviewed what happened in this case and have taken steps to improve how updates are issued at key stages, to help prevent a similar experience in future. If you’d like to discuss this further, we’re very happy to do so directly.
Excellent service
Excellent service – their simple online platform made everything smooth and stress‑free. Why can't other solicitors do the same thing...
9 December 2025
Reply from ILA-Connect
Thanks for the feedback 😊
We’re glad the platform made things feel smooth and stress-free. A big part of what we’ve built is the simple pre-appointment onboarding, so clients can upload documents, book in and be ready for the appointment without any back-and-forth. 👍
Very dependable and excellent support
I had an issue and needed them to resend my documents and this was after 3 weeks of the original signing of ILA. My request was picked by Muscaan and she was very responsive and immediately got it sorted. Excellent firm to work with. I am definitely going to use this firm again. Very dependable no quibble service
3 December 2025
Reply from ILA-Connect
Thank you for taking the time to leave the review.
We’re glad we could help get things back on track when it mattered. Being easy to deal with and responsive at key stages is exactly how the service is designed to work.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.