ILA-Connect Reviews 528

Reply from ILA-Connect

6 days ago

We’re sorry to hear about your experience and appreciate you taking the time to share this.

As set out in our booking terms, our panel solicitors are SRA-regulated and able to advise on matters in England and Wales only. Scots law is a separate jurisdiction, and in cases like this it only becomes apparent once the lender’s documents are received and reviewed shortly before the appointment—so unfortunately it can’t always be identified earlier.

In this instance, the timing was driven by a specific lender process that is outside of the norm and unfortunately outside of our control. Until the required ILA documentation is issued, the appointment can’t proceed. Once everything is in place, we aim to offer availability as quickly as possible—often next day ⚡

We also apologise that the meeting didn’t start on time. That’s not the standard we aim for, and we’re addressing this internally.

We’re continuing to refine our onboarding checks to reduce the risk of situations like this and keep the process as smooth and efficient as possible.

We wish you all the best with progressing your mortgage.

Reply from ILA-Connect

Apr 17, 2026

Thank you very much for your positive review. We are delighted that you found the communication clear and the pricing competitive.

It is especially pleasing to hear that you have used ILA-Connect for a second time, as we always aim to make the process as quick, straightforward and hassle-free as possible. 😊

We really appreciate your repeat custom and wish you well with your property transaction. 🏡

Reply from ILA-Connect

Apr 17, 2026

Thank you for your review. We are pleased to hear that you found the service efficient, prompt and attractively priced. Delivering ILA as quickly and hassle-free as possible, whilst keeping fees as low and competitive as possible, is exactly what we aim to achieve. 😊

We wish you all the best with the next steps in your transaction.

Reply from ILA-Connect

Apr 17, 2026

Thank you for the very positive feedback. We're pleased to hear that the service felt efficient and well organised from start to finish. Our aim is always to make arranging ILA as straightforward, fast and hassle-free as possible while keeping fees competitive. 😊

We really appreciate you taking the time to leave a review and wish you all the best with your property transaction.

Reply from ILA-Connect

Apr 17, 2026

Thank you for the great feedback. We're really pleased that the process met your expectations and felt seamless throughout. We work hard to keep the booking, onboarding and appointment process as simple and efficient as possible, so it's great to know that came across in your experience. 😊

Many thanks again for taking the time to leave a review, and we wish you all the best with your mortgage matter.

Reply from ILA-Connect

Apr 17, 2026

Thank you for your feedback. We're pleased to hear that you found the booking system clear and easy to use, and that the document upload process helped keep everything straightforward. Quick responses and a smooth experience are exactly what we aim for. 🚀

Wishing you all the best with your property transaction. 😊

Reply from ILA-Connect

Apr 17, 2026

Thank you for such a detailed review. We’re really pleased that we were able to help keep everything moving despite the delays and reschedules, and that the document issues were picked up before they caused any further problems. Making the process efficient, well-prepared and as stress-free as possible is exactly what we aim for. ⭐

It is also great to hear that the platform was easy to use and that the meeting felt organised and straightforward from start to finish. Wishing you all the best with the rest of your property transaction. 🏡

Reply from ILA-Connect

Apr 17, 2026

Thank you for your review. We’re pleased to hear that the service delivered exactly what was needed and that the process felt good value as well. We work hard to keep arranging ILA as straightforward, fast and competitively priced as possible. ⚖️

Wishing you all the best with your property transaction. 👍

Reply from ILA-Connect

Apr 17, 2026

Thank you for your review. We’re pleased to hear that you found the process easy to access and that communication throughout was clear and straightforward. Keeping everything simple and easy to follow is a big part of what we aim to achieve. 📞

Best wishes with the rest of your property transaction. ✨

Reply from ILA-Connect

Apr 17, 2026

Thank you for your review. We’re delighted to hear that you found the service professional, prompt and knowledgeable. We work hard to keep the ILA process moving quickly whilst still making sure everything is fully explained and handled properly. 🚀

Wishing you all the best with your property transaction. 📋

Reply from ILA-Connect

Apr 17, 2026

Thank you for your review. We’re pleased to hear that the process was simple and easy to follow. We aim to keep arranging ILA as straightforward and efficient as possible, without unnecessary complications. ✔️

We appreciate the feedback and wish you all the best with your property transaction. 🏠

Reply from ILA-Connect

Apr 17, 2026

Thank you for your review. We’re very pleased to hear that you were happy with both the service and the speed of the document postage. We know how important timing can be with mortgage matters, so we always try to keep everything moving as quickly as possible. 📬

Best wishes with the rest of your property transaction. ⭐

Reply from ILA-Connect

Apr 9, 2026

Thanks for the great feedback! 😊

We’re really pleased to hear it felt quick and easy — that’s exactly what we’re aiming for. We’re always refining things behind the scenes to keep the whole process as smooth and straightforward as possible, from booking through to completion ⚡

Appreciate you taking the time to share this! 🙌

Reply from ILA-Connect

Apr 9, 2026

Thank you for the kind feedback 🙏

We’re really pleased we could help get everything arranged quickly, especially with the time pressure involved. It’s great to hear the process felt clear and well coordinated throughout.

We’re always working to keep things straightforward and efficient — really appreciate you sharing this ⚡

Reply from ILA-Connect

Apr 9, 2026

Thanks for the great review 😊

Really pleased we could find that additional slot on the same day and keep things moving for you both. We always aim to keep the process quick, flexible and cost-effective.

Appreciate the recommendation 🙌

Reply from ILA-Connect

Apr 9, 2026

Thank you for the great feedback 😊

We’re really glad you found everything easy to deal with and efficient — that’s exactly what we’re aiming for. We’re always working to keep the process as straightforward and seamless as possible.

Appreciate you taking the time to share 🙌

Reply from ILA-Connect

Apr 9, 2026

Thank you for the great review 🙏

We’re really pleased everything came together efficiently and at a competitive price. It’s great to hear the process worked well for your limited company remortgage.

We’d be delighted to assist again in the future 😊

Reply from ILA-Connect

Apr 9, 2026

Thank you for the kind feedback 😊

We’re really pleased you found the experience both easy and professional — exactly what we’re aiming for. Always working to keep things smooth and straightforward from start to finish.

Much appreciated 🙌

Reply from ILA-Connect

Apr 9, 2026

Thank you for your kind words 😊

We’re really pleased to hear everything was explained clearly and in a friendly, easy-to-understand way — that’s exactly what we aim for. Making things feel straightforward and accessible is a big focus for us.

We really appreciate you taking the time to share 🙌

Reply from ILA-Connect

Mar 9, 2026

Thank you for your review — we really appreciate the feedback. 😊

We’re glad to hear the service was easy to use and that everything moved quickly. At ILA-Connect we focus on making the whole process as straightforward as possible, from booking through to receiving the signed documents.

Thanks again for taking the time to share your experience ⭐