Why can they not be like any other credit card supplier?? The app is completely useless (was told i was using a new device but it's been on my phone for months!) you get emailled a statement so the cu... See more
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***update 28.07 Ikano got in touch to apologise (at least), but it does not change my frustration and embarrassing moments that faced at store with my shops. But as it was resolved, I will amend th... See more
Company replied
Needed credit at the time in IKEA. Which was easy to apply for. But to pay off early you have to still pay of monthly. Which I thought is ileagal in the UK. If you try pay it off they just send the p... See more
Going to close account as quickly as possible. Awful customer service. They had an issue, but knowing this didnt bother telling customers. This involved them not taking the DD and the app sending... See more
Company replied
Company details
Written by the company
Welcome to Ikano. We're a bank that puts our customers at the heart of everything we do, so treating you fairly comes naturally.
Contact info
Waterfront House, Waterfront Plaza, Station Street, NG2 3DQ, Nottingham, United Kingdom
- via website ¦ Facebook: facebook.com/IkanoUK ¦ Twitter: @Ikano_UK
- ikano.co.uk
2.2
Poor
1K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 62% of negative reviews
Typically replies within 1 week
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Disgusting application process
Disgusting application process, I was accepted in 2023 with a lower credit rating and never used the credit.I just applied with a better rating and also I have an excellent payment record I have never missed a payment I always pay the full amount I never ever pay interest they do a soft search which says approved then declined, after approving them to do hard search. The photo ID is a nightmare I had to do a selfie over 15 times before it excepted it. I will never apply to them again, I would rather go without, stay well clear they are a nightmare, would I recommend them….NEVER.
20 March 2024
Unprompted review
Reply from Ikano Bank UK
Good morning Steve.
I'm sorry to hear you've not had a good experience with Ikano Bank. We appreciate you providing feedback on our application process, your experience will help with our continuous improvement plans going forward. Should you require any further help please visit
ikea.finance.bank.ikano/help-centre
Stay well clear
The electronic system does not respond as it state. When you talk to anybody. They apologise for the failing of another department and that’s as far as the customer service goes. Nothing gets resolved. This is my experience to date.
I have stopped paying them by direct debit until I get clarity via hard copy via Royal Mail.
Presently it appears that I will be paying back double the borrowed figure.
Unacceptable.
You try to access your account. The computer. It says “NO”!
You try to change your password. “No”!
The system states it will email you. It doesn’t.
You resolve nothing.
Stay well clear.
15 March 2024
Unprompted review
Reply from Ikano Bank UK
Good afternoon,
I'm sorry to hear you've not had a good experience with Ikano Bank. We would love the opportunity to put things right but we need some more information from you. Please can you go to ikano.co.uk/complaints to fill out a complaints form and we can look into things in more detail for you.
Very happy
I've found Ikano very helpful and knowledgeable on my loan requirements. An excellent service
9 March 2024
Unprompted review
Reply from Ikano Bank UK
Thank you so much Gordan for taking the time to leave us a review.
Specialize in Customer Avoidance.
Don't try to contact this bank. They dislike talking to customers.
1 March 2024
Unprompted review
Reply from Ikano Bank UK
Good Afternoon. Thanks so much for providing us with some extra information so we're able to locate your account. I've passed your details over to our Complaints Team and someone will be in touch with you shortly. Thanks for taking the time to leave a review and I'm sorry for any inconvenience this has caused you.
Useless site an update!
Useless site , I have been asking for a settlement figure for over a year. I keep getting told they cannot find my loan despite giving my loan number. When I tried to submit a complaint the complaint submit button does not work. Useless.
Attached below the same again from TODAY. Maybe if i stop my direct debit i will get more of a reaction!
Hello Jonathan
We’re unable to find an account for you
Thanks for contacting us and confirming your details. We’ve checked our system and have been unable to find an account matching the details you provided.
If your address has changed since you applied for the account, please go to update your address .
Your name needs to match how it appears on your account. If your name has changed since you applied for the account, please go to update your name.
Many thanks
Ikano Customer Services
Email intended for
© 2021 Ikano Bank AB (publ)
Ikano Bank UK, WaterFront House, Station St, Nottingham NG2 3DQ, United Kingdom
Important information
Ikano Bank AB (publ) UK branch Registered Office: Waterfront House, Waterfront Plaza, Station Street, Nottingham, NG2 3DQ. Registered In England And Wales No. BR016253 VAT Registration No. 265321711. Ikano Bank AB (publ) Is incorporated In Sweden With registered And head office: Hyllie Boulevard 27 Malmö 215 32 Sweden. Ikano Bank AB (publ) Is a Swedish Public Limited Company (publikt bankaktiebolag) registered With the Swedish Companies Registration Office (bolagsverket) With organisation number: 516406-0922. The Financial Conduct Authority Is the supervisory authority under the Consumer Credit Act. Ikano Bank AB (publ) Is authorised And regulated By the Swedish Financial Supervisory Authority (Finansinspektionen) (Registered No:11153). Deemed authorised By the Prudential Regulation Authority. Subject To regulation By the Financial Conduct Authority And limited regulation By the Prudential Regulation Authority. Details Of the Temporary Permissions Regime, which allows EEA-based firms To operate In the UK For a limited period While seeking full authorisation, are available On the Financial Conduct Authority's website
This is an automated email, so we're unable to respond to any replies. If you want to get in touch please contact us
26 February 2024
Unprompted review
Reply from Ikano Bank UK
Good morning,
Thanks for taking the time to leave a review and I'm sorry for any inconvenience this has caused you. We appreciate you don't wish to provide any further information to us. However, we would like to understand more about the difficulties you've had. Please go to ikano.co.uk/complaints to fill out a complaint form and we can look into this for you.
Very easy to deal with
Very easy to deal with. Continuous updates as promised.
24 February 2024
Unprompted review
Reply from Ikano Bank UK
Thank you for taking the time to leave us a review, we really appreciate it.
I'm made up I get statements every…
I'm made up I get statements every month to wat is owed I'm really happy with ikano
19 February 2024
Unprompted review
Reply from Ikano Bank UK
Thanks Theresa, we are so glad you are getting what you need from us.
Excellent service
Excellent service
Regular statements , informative of remaining balance and payment dates .
Good company, would definitely use again
15 February 2024
Unprompted review
Reply from Ikano Bank UK
Great to hear.
Keep me up to date with payments 😊
12 February 2024
Unprompted review
Never had any problems.
4 February 2024
Unprompted review
I liked having emails every month…
I liked having emails every month making the balance of my loan easy to see.
4 February 2024
Unprompted review
Very easy set up and kept up to date on…
Very easy set up and kept up to date on a regular basis,thanks
31 January 2024
Unprompted review
Very helpful and polite great service
The fitters was amazing very polite and friendly, and when they put my bed together i was explained thoroughly how to use the bed step by step, cannot praise enough thank you very much.
29 January 2024
Unprompted review
Great clear statements
Great clear statements. Able to pay off early.
24 January 2024
Unprompted review
Reply from Ikano Bank UK
Thank you for taking the time to share your thoughts with us Robin.
Bought items from scs they use ikano…
Bought items from scs they use ikano bank for finance, never heard of ikano before but I've had no issues with them, intact found them to be very polite and professional after talking to them on the phone, paid my loans off early and confirmation was sent by email next day.
2 January 2024
Unprompted review
Reply from Ikano Bank UK
Frank thank you for sharing this feedback, it is great to hear you had a positive experience while using us.
Reliable Updates
Excellent text up dates monthly and handled a change of payment bank account without any issues also.
1 January 2024
Unprompted review
Reply from Ikano Bank UK
Kat thank you for taking the time to leave us feedback.
Great service
Great service, kept well informed of my loan status with regular statements.
30 December 2023
Unprompted review
Reply from Ikano Bank UK
Good afternoon,
Thank you so much for taking the time to leave us such great feedback. It's lovely to hear how pleased you are with the information you receive from us.
Reply from Ikano Bank UK
Good afternoon,
Thank you for so much for leaving such a lovely review. We really appreciate being given feedback about our service.
Fantastic customer service
Great customer care and updated account information 5⭐️ service
23 December 2023
Unprompted review
Reply from Ikano Bank UK
Thank you so much for sharing this review with us. We pride ourselves on providing excellent customer service, so it is wonderful to read your happy with our customer care. Thanks again for taking the time to leave us a review.
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