Icellglobal 

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See what reviewers are saying

Rated 1 out of 5 stars

100% scam. Invest money, grow profits and lose it all because you are asked to pay ridiculous fees that are made up on the spot. Looking into their website is pointless as they don't follow what is w... See more

Rated 4 out of 5 stars

Similar to other reviews, I also received a lower offer due to battery health which was not stated on the website. I was also given a lower offer due to a minor scratch on my screen. I thought the con... See more

Rated 5 out of 5 stars

I sold my iPhone 14 ProMax because I needed a phone with a SIM card for my extended trip to Central America. Apple killed the physical SIM card 😂) Thank you Icellglobal for giving me top dollars... See more

Rated 5 out of 5 stars

I have always sent me repaired stock to them for years. All they ask if you communicate beforehand with bigger orders. I run my own company myself and am very much not happy when $20,000 worth of in... See more

Company details

  1. Cell Phone Recycling and Unlocking Service

Written by the company

We buy all types of electronics from phones, tablets, laptops and more. We were founded on the basis to give the best customer experience and value for each device being sold. We do all quantities, small or large, and whether this is an upgrade, getting some extra money in their pocket, or just having a surplus of technology laying around; we are always happy to help.


Contact info

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

sent my couple old devices to them

sent my couple old devices to them. took a while for the payment due to re-inspection. called in and they were very responsive and took care of everything at spot. received my payment within 24 hours. would definitely do the business with them again.

17 March 2023
Unprompted review
Rated 5 out of 5 stars

Great transaction

Admin was very responsive. I was paid exactly what I was quoted. Took a little longer than the 72 hours but they kept in contact and I would do business with them again.

23 February 2023
Unprompted review
Rated 4 out of 5 stars

Sold my old cellphone

Sold my old cellphone. They updated me when they received it and communicated throughout the process. Little wait on the payment but all went well. Would use again. Decent price for my phone

14 February 2023
Unprompted review
Rated 3 out of 5 stars

We sent in our phone and they received…

We sent in our phone and they received it on 1/16/23 we are almost a month later and they have not mailed us a check. We have tried calling and emailing and get no response. It feels like they stole our phone.

Update: After several emails and several voicemails and basically calling 15 times a day until someone answered we got paid. Yes they pay more but unless you can wait a month plus and want to hassle them to get paid I would sell your phone elsewhere.

16 January 2023
Unprompted review
Rated 3 out of 5 stars

Top price but slow pay

Top price for used iphone but took over 2 weeks to get paid after they received the phone. Had to email and leave vcmail at customer service multiple times, but they did pay the full price offered so was happy with the end result.

1 February 2023
Unprompted review
Rated 5 out of 5 stars

Amazing experience

My experience was great with this company. The customer service was top notch! They responded fairly quickly and were extremely friendly. I am so glad that i found this company and decided to sell my iPhone to them! So happy with my experience!

1 January 2023
Unprompted review
Rated 5 out of 5 stars

Selling my device

My experience was great. The money was receive immediately as soon as I decided to sell my device to icellglobal. The process was fast and easy and the staff was very responsive. By that I mean they responded immediately to any questions that I had when selling my phone to them.

18 January 2023
Unprompted review
Rated 5 out of 5 stars

Amazing service!

Hey everyone! Selling my device to iCellGlobal was an amazing experience. The staff was so friendly and helpful in giving me my moneys worth on my device. From now on I would continue to sell my devices to ICellGlobal Because they truly value the true worth of your device.

10 January 2023
Unprompted review
Rated 1 out of 5 stars

Delayed payment, avoided my phone calls.

I received an offer for my phone and requested that it be paid to me by direct deposit. I got notication on January 9 and that I would receive payment 24-72 hours later and to contact them if I had not received payment within that time frame. I called on January 13 to say I hadn't received payment and was told payment would be sent that day or the next at the latest. Payment was not sent. I called on January 17 and the call was not answered; I followed up with an email. I got a reply asking for my Venmo, Paypal, Zelle or CashApp. I provided my Venmo and Paypal and asked when I would be paid. No response. I called on January 18 and again the call was not answered; I folllowed up again by email and said I either wanted payment or my phone returned. It was later that day that I received the offered payment via direct deposit to my bank account.

18 January 2023
Unprompted review
Icellglobal logo

Reply from Icellglobal

Hello Brenda!

I am very sorry for your experience with us. Our bank was having issues with the direct deposits which is why we asked for another form of payment. We do apologize for the communication as this was a very hectic time for our business regarding the bank issue. Please send us an email or give us a call to see if there is anything more we can do to change your experience here at iCellGlobal.

Thank you,
iCellGlobal Admin

Rated 1 out of 5 stars

SELLERS BEWARE

SELLERS BEWARE! DO NOT SELL YOUR DEVICE(S) TO THEM!! After multiple emails and calls to them about the status of payment there was ZERO communication. I along with multiple others (check the Better Business Bureau site for context) have “sold” to them and never received payment or received bad checks.

UPDATE (02/2023) After multiple emails, site reviews, and a report to the Better Business Bureau I finally received a response from iCellGlobal. However, regardless of high volume it is absolutely unacceptable to keep your customers in the dark and it should not be the responsibility of the customer to continuously have to make contact because of a lack of communication from the business. When you give a timeframe, especially for payment, and that timeframe lapses without a single word of communication that is an issue. I am not the only individual who had this experience. Do better.

16 January 2023
Unprompted review
Icellglobal logo

Reply from Icellglobal

[NOTE TO ALL NEW AND EXISTING ICELLGLOBAL CUSTOMERS. WE ARE LEGALLY BINDED TO EVERY TRANSACTION THAT HAS BEEN SENT TO OUR COMPANY. WE GO THROUGH A STRICT LEGAL PROCESS TO BE PARTNERED WITH OTHER MILLION DOLLAR COMPANIES LIKE BANKMYCELL.COM, FLIPSY.COM & OTHERS. WE HAVE NEVER NOT CONCLUDED A SALE e.g. NOT PAID OUT, MEDIATED, OR RETURNED A CUSTOMERS PHONE. PLEASE CONTACT US TO SHARE A LINK FOR PAID RECEIPTS OF CUSTOMERS LEAVING BAD REVIEWS. WE WILL CONTINUE TO TAKE THESE REVIEWS SERIOUSLY, IN ORDER, TO BETTER OUR EFFORTS]

Hello Niko,
We apologize for the experience you have had with our business thus far. These were our highest volume months due to the holidays and we are not able to find an offer number linking to your name.
We would like to get in touch with you to get to the bottom of what happened and get it resolved ASAP.
Please email us at admin@icellglobal.com with your offer number or give us a call at (832)514-0775 so we can get all issues resolved.
Thank you,
iCellGlobal Admin

Rated 1 out of 5 stars

SCAM!!!!!

SCAM!!!!!! I sent them my phone and they never paid me. I emailed them that I had not received my payment and they told me it was good to go. Over a month later and I still have not been paid and they stopped answering my emails. Do not send this company your phone they will steal it.

7 December 2022
Unprompted review
Icellglobal logo

Reply from Icellglobal

[NOTE TO ALL NEW AND EXISTING ICELLGLOBAL CUSTOMERS. WE ARE LEGALLY BINDED TO EVERY TRANSACTION THAT HAS BEEN SENT TO OUR COMPANY. WE GO THROUGH A STRICT LEGAL PROCESS TO BE PARTNERED WITH OTHER MILLION DOLLAR COMPANIES LIKE BANKMYCELL.COM, FLIPSY.COM & OTHERS. WE HAVE NEVER NOT CONCLUDED A SALE e.g. NOT PAID OUT, MEDIATED, OR RETURNED A CUSTOMERS PHONE. PLEASE CONTACT US TO SHARE A LINK FOR PAID RECEIPTS OF CUSTOMERS LEAVING BAD REVIEWS. WE WILL CONTINUE TO TAKE THESE REVIEWS SERIOUSLY, IN ORDER, TO BETTER OUR EFFORTS]
Hello Brian,
We apologize for the experience you have had with our business thus far. These were our highest volume months due to the holidays and we are not able to find an offer number linking to your name.
We would like to get in touch with you to get to the bottom of what happened and get it resolved ASAP.
Please email us at admin@icellglobal.com with your offer number or give us a call at (832)514-0775 so we can get all issues resolved.
Thank you,
iCellGlobal Admin

Rated 5 out of 5 stars

Smooth Transaction, No Problems!

Although it took a few more days than expected (it was just the holiday season), everything went very smooth. Postage was paid for, tracking number was issued, and they gave me the amount quoted no questions asked (phone was in mint condition). I will recommend this business to anyone. Thank you!!

14 January 2023
Unprompted review

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