Hövding is both extremely safe and has a great innovative design. I feel uncomfortable wearing a "normal" helmet but a Hövding – it´s just great!! Once a Hövding, always a Hövding!
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See what reviewers are saying
the airbag cover arrived extremely fast, so all fine until then. In the meantimer, though, Hovding went bankrupt and stopped all customer service (no rating for that). Finally, about three weeks after... See more
Second accident with protection by Hövding. Amassing good result. Absolutely no single small damage of head, face. Also neck and my expensive glases was protected successful. Bevor I had some assistan... See more
Company replied
Since I started using the airbag from hövding, I feel much safer on the bike because my entire head and neck are protected. It's easy to use and very comfortable to wear (I don't even notice that I'm... See more
Company details
Information provided by various external sources
Hövding is an airbag for cyclist that has superior shock absorption compared to a regular bicycle helmet. Be safe - buy a Hövding today!
Contact info
Bergsgatan 33, 214 22, Malmö, Sweden
- +46(0)40236868
- info@hovding.com
- hovding.com
Crash with the bike.
I recently had a crash with the bike and had a hard touch down with my head. More than fortunately it was very well protected by the airbag = for my head a real soft touch down, which I did not notice at all!!! I informed Hövding via the crash report and immediately got this crash replacement code when buying a new one. Ordered a new one and got it one week later. Great!
28 July 2023
Reply from Hövding
Dear Brendt,
We genuinely appreciate you taking the time to share your experience with us.
We're delighted that the replacement process went smoothly for you, resulting in a new Hövding arriving within a week. Please remember that if you ever have any inquiries or require assistance in the future, we're here and ready to help.
Wishing you safe and pleasant rides ahead!
Warm regards,
Hövding
Reply from Hövding
Dear Anton,
Thank you for your feedback! We're delighted to hear that the delivery of your Hövding was smooth and went well.
If you need further assistance or have any questions, please feel free to reach out to us and we will be glad to help you!
Best regards,
Hövding 💛
Reply from Hövding
Dear Pernille,
Thank you for your fantastic 5-star feedback! We're thrilled to hear that you love using it! Safety and comfort are paramount to us, and we're delighted that our product meets your expectations.
If you have any more insights or experiences to share in the future, we'd be eager to hear them. 😀👌
Stay safe and enjoy your rides!
Best regards,
Hövding
Great protection & service
great product, fast delivery and help received when contacting the support team.
17 August 2023
Unprompted review
Reply from Hövding
Dear Diana,
We're absolutely thrilled to receive your feedback.
Your satisfaction and trust in Hövding are what keep us motivated to deliver the best possible experience. Should you ever require any further assistance or have any questions, don't hesitate to reach out.
Best regards,
💛 Hövding
De lever på ingen måde op til hverken…
De lever på ingen måde op til hverken svensk ry eller pris.
Deres produkter holder ikke strøm og deres support er en joke.
Se nedenstående som jeg har fået i dag efter en reklamation i forgårs.
Mit svar
You must be kidding.
You do not know whether your emails reach the customers, and therefore you close the supportcase?
I have received the below mentioned from you, where you ask me to wait. Now you close the case because i have not answered.
Welcome to Trustpilot..
Deres autosvar ved reklamation.
Tak fordi du valgte Hövding.
Vi vil behandle din supportsag og vende tilbage til dig, så snart vi kan.
Hav en god dag og kør sikkert.
Hvis du har brug for at kontakte os vedrørende din supportsag, så besvar denne e-mail.
X#M_DK_A02
Håndtering af persondata Hövding værner om dit privatliv og dine persondata. Du kan læse mere om, hvordan vi håndterer dine data her.
Hövding Sverige AB. Monbijougatan 17C, 211 53 Malmö,
Deres mail fra i dag.
17. aug. 2023 10.48 skrev "Reklamera, Hövding"
Hi,
We have reviewed your claim and contacted you about this. Since we have not received any response from you, we will close your support issue. However, it has come to our attention that not all emails that we send reach our customers. If you have not received an email from us before regarding this support issue, kindly reply to this email and we will handle your claim further.
Have a great day!
Best Regards
Irina
Customer Service
Hövding Sverige AB
Monbijougatan 17C
211 53 Malmö
Hövding Support
hovding.com | Facebook | Instagram | LinkedIn
Hövding values your privacy and personal data. You can read more about how we handle your data here.
17 August 2023
Unprompted review
Reply from Hövding
Hej,
Tak for din anmeldelse. Vi er kede af at høre, at din oplevelse ikke levede op til standarden. Vi vil gerne have mulighed for at tale med dig og undersøge din feedback yderligere. Du kan kontakte os på +46 40 23 68 68. Vores telefontid er tirsdag - fredag mellem 09:00-15:00.
Tak for din tålmodighed og forståelse.
Med venlig hilsen
Hövding
Customer service is very fast
Customer service is very fast, friendly and helpful. The product works well. I bought the second one and will keep wearing Hövding.
25 July 2023
Reply from Hövding
Dear Stephan,
We're absolutely thrilled to receive your feedback.
Your satisfaction and trust in Hövding are what keep us motivated to deliver the best possible experience. Should you ever require any further assistance or have any questions, don't hesitate to reach out.
Best regards,
💛 Hövding
Reply from Hövding
Dear Marie,
We're absolutely thrilled to receive your feedback.
Your satisfaction and trust in Hövding are what keep us motivated to deliver the best possible experience. Should you ever require any further assistance or have any questions, don't hesitate to reach out.
Best regards,
💛 Hövding
Quick response.
19 July 2023
Reply from Hövding
Dear Frank,
Thank you for taking the time to give us your feedback.
We are pleased that you are satisfied with our product and service.
If you need further help please do not hesitate to contact us 💛.
Have a great day and a safe ride!
Best regards from Sweden!
Hövding
Recommended to anyone riding a bike!
Hövding 3 is a great product that I wouldn't miss anymore. Shipment has been fast and secure. I can recommend Hövding 3 to anyone who wants to feel safe while riding a bike. (The Hövding app still needs fixing though...)
24 July 2023
Reply from Hövding
Dear Dennis,
Thank you for taking the time to give us your feedback.
We are pleased that you are satisfied with our product and service.
Have a great day and a safe ride!
Best regards from Sweden!
Hövding💛
Fast and easy buying process with good…
Fast and easy buying process with good communication
14 July 2023
Reply from Hövding
Dear Gabriele,
We're delighted with your feedback 💛
Your satisfaction and trust in Hövding are what keep us motivated to deliver the best possible experience.
Should you ever require any further assistance or have any questions, don't hesitate to reach out.
Best regards,
Hövding
Very smooth handling of the crash…
Very smooth handling of the crash replacement process
Excelent protection during accident
9 July 2023
Reply from Hövding
Dear Rita,
We're absolutely thrilled to receive your feedback 💛
Your satisfaction and trust in Hövding are what keep us motivated to deliver the best possible experience. Should you ever require any further assistance or have any questions, don't hesitate to reach out.
Best regards,
Hövding
Reply from Hövding
Dear Henning,
We're absolutely thrilled to receive your feedback💛 .
Your satisfaction and trust in Hövding are what keep us motivated to deliver the best possible experience. Should you ever require any further assistance or have any questions, don't hesitate to reach out.
Best regards,
Hövding
Problems with the crash replacement…
Problems with the crash replacement program; wrong address in Germany
11 July 2023
Reply from Hövding
Dear Ullrich,
Thank you for takinf the time to provide us your feedback!
We regret that your order was affected by some issues in the transport.
Next time we hope to do better.
Do not hesitate to contact us in case you need help!
Best regards,💛
Hövding
I had my second within 4 years i have…
I had my second within 4 years i have been fallen 1time left and about 3 Weeks ago to the right . At all times the the System Funktionen very well.
2 July 2023
Reply from Hövding
Dear Heinz,
We're absolutely thrilled to receive your feedback 💛
Your satisfaction and trust in Hövding are what keep us motivated to deliver the best possible experience. Should you ever require any further assistance or have any questions, don't hesitate to reach out.
Best regards,
Hövding
Reply from Hövding
Dear Birgit,
We're absolutely thrilled to receive your feedback.
Your satisfaction and trust in Hövding are what keep us motivated to deliver the best possible experience. Should you ever require any further assistance or have any questions, don't hesitate to reach out.
Best regards,
Hövding
Very professional and friendly customer…
Very professional and friendly customer service, very quick in answering!
6 July 2023
Reply from Hövding
Dear Julia,
Thank you for your kind words! We're glad to hear that you had a positive experience with our customer service team. Your satisfaction is our top priority, and we're always here to assist you. If you have any more feedback or questions, feel free to reach out.
Best regards,
Hövding
I am just happy with my Hövding!!
10 July 2023
Reply from Hövding
Dear Andrea,
We're thrilled to hear you're happy with your Hövding. Your safety and satisfaction are what drives us every day. If there's anything else we can do to make your experience even better, just give us a shout!
Best regards,
Hövding
Fast delivery
10 July 2023
Reply from Hövding
Hello Ronald,
Thank you for leaving us 5-stars! We are very happy to know that our fast delivery met your expectations.
Your support is greatly appreciated. Should you need anything in the future, don't hesitate to reach out.
Best regards,
Hövding
Not working device
I have bought Hovding 2 at 21.04.2021 from Sport Master and I barely used it maybe 20 time over 2 years due to I didnt bike at all. Over a month ago, I have started to bike again and I have also started to use my hovding, app did not captured my trips, tried to reregister, uninstal, re instal the app, no matter what couldnt solve. And today all of a sudden hovding app give allert saying that there is issue with the device and not safe to use, it is also not charging, cant download logs.. tried to get support via app, it says it is out of 2 year warranty so they can not help! Website says average product life is 5years but I didnt even use the device over a year.
31 July 2023
Unprompted review
Reply from Hövding
Dear Merve,
thank you for your feeback and for taking the time to explain your case.
We want to analyze your case closer so we have contacted you in the errand you created.
We hope to hear from you soon.
Have a great day!
Hövding
Perfect Customer Service Experience
The Customer Service acted like a perfct Customer Service should have.
Very quick response and a very generous replacement Hövding 3 – despite my Hövding 3 being 2,5 years old with battery damage.
If you ever come across Ms. Sadiki in your Case – you'll be more than happy with her expertise, politeness and generous help! Such a good Service for such a great company! Hövding should be glad to have her! =)
31 July 2023
Unprompted review
Reply from Hövding
Dear Monika,
We're absolutely thrilled to receive your wonderful feedback about our customer service!
At Hövding, providing exceptional service is at the core of everything we do. We always aim to respond swiftly and generously to our customers' needs, and we're delighted that we could assist you with a replacement.
Ms. Sadiki is truly a gem in our team. Her expertise, warmth, and willingness to go the extra mile define the kind of service we cherish at Hövding. We'll make sure she receives your heartfelt compliments!
Your satisfaction and trust in Hövding are what keep us motivated to deliver the best possible experience. Should you ever require any further assistance or have any questions, don't hesitate to reach out.
Best regards,
Hövding
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