Hövding is both extremely safe and has a great innovative design. I feel uncomfortable wearing a "normal" helmet but a Hövding – it´s just great!! Once a Hövding, always a Hövding!
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See what reviewers are saying
the airbag cover arrived extremely fast, so all fine until then. In the meantimer, though, Hovding went bankrupt and stopped all customer service (no rating for that). Finally, about three weeks after... See more
Second accident with protection by Hövding. Amassing good result. Absolutely no single small damage of head, face. Also neck and my expensive glases was protected successful. Bevor I had some assistan... See more
Company replied
Since I started using the airbag from hövding, I feel much safer on the bike because my entire head and neck are protected. It's easy to use and very comfortable to wear (I don't even notice that I'm... See more
Company details
Information provided by various external sources
Hövding is an airbag for cyclist that has superior shock absorption compared to a regular bicycle helmet. Be safe - buy a Hövding today!
Contact info
Bergsgatan 33, 214 22, Malmö, Sweden
- +46(0)40236868
- info@hovding.com
- hovding.com
I recently had an accident with my…
I recently had an accident with my hövding and I feel it gave me the right protection👍🏼Johanna at Hövding was very helpful and my new Hövding arrived quickly🌹
15 June 2023
Reply from Hövding
Dear Göran,
Thank you very much for your wonderful 5-star feedback! We are glad to hear that Hövding protected you during your recent accident.
We are also happy to know that our customer support team helped you in an efficient way. We pride ourselves on delivering excellent service, and your kind words will be shared with Johanna.
In addition, we are happy that your new Hövding arrived quickly. Delivering on time is important to us, and your satisfaction is our ultimate reward.
Thank you for choosing Hövding and for taking the time to share your feedback. It means a lot to us!
Best regards,
Hövding
too much stress with the online system
too much stress with the online system, I lost a lot of my lifetime with my crash replacement
19 June 2023
Reply from Hövding
Dear Astrid,
Thank you for taking the time to share your feedback with us. We are sorry to hear about the issues you experienced.
We want to reassure you that we take all customer feedback seriously. We have taken steps to improve our processing times and we can now ensure that our customers receive timely and effective support. If there is anything we can do to assist you further or if you have any suggestions on how we can improve, please do not hesitate to reach out to us.
Best Regards,
Hövding
I love my Hövding but this time I…
I love my Hövding but this time I bought a cover that was sent in a package at least 10 times the size.
11 June 2023
Reply from Hövding
Dear Flo,
We're thrilled to hear that you're loving your Hövding!
Thank you for sharing your feedback about the packaging. Your input is essential to us, and we're fully dedicated to developing more sustainable alternatives and improving our packing practices.
If you ever need assistance or have any questions, our customer support team is always here to assist you!
Best regards,
Hövding
very nice and quick support
11 June 2023
Reply from Hövding
Dear Maria,
Thank you so much for your kind words! We are thrilled to hear that you had a great experience with our support team.
Providing quick and helpful support to our customers is one of our top priorities, and we are delighted that we could assist you promptly.
If you have any more questions or need further assistance, please don't hesitate to reach out to us. We're always here to help and ensure your satisfaction.
Once again, thank you for choosing Hövding to stay protected during your bike rides, and we truly value you as our customer.
Best regards,
Hövding
Rapid delivery and secure with…
Rapid delivery and secure with PostNord.
Good tracking to follow the delivery.
11 June 2023
Reply from Hövding
Dear Kjell,
Thank you so much for your positive feedback!
We are delighted to hear that you had a rapid and secure delivery. Ensuring timely and secure deliveries is one of our top priorities, and we are glad to know that you had a good experience with the tracking feature as well.
If you have any more feedback or if there's anything else we can assist you with, please don't hesitate to reach out to us. Your satisfaction is of utmost importance to us, and we are always here to help in any way we can.
Best regards,
Hövding
Great product (helped a lot at the…
Great product (helped a lot at the first accident. The replacement process was easy, worked well. The only question I have (and have not jet found info on) is sustainability. I have one triggered high tech product and would love to check it back in in order to have it re-used, maybe in parts. Is this possible, feasible?
Best, Oliver
15 June 2023
Reply from Hövding
Dear Oliver,
Thank you so much for sharing your wonderful feedback.
We are absolutely thrilled to hear that Hövding protected you during your first accident. Your safety and satisfaction are our top priorities, and knowing that we could provide top-notch protection for you is truly rewarding for our team.
At Hövding, we are deeply committed to environmental responsibility, and we are continuously exploring ways to enhance our sustainability efforts. Regarding the possibility of re-using Hövding, our decision not to allow any repairs is driven by our unwavering dedication to ensuring Hövding maintains its performance as it was when it was produced.
Please know that we are actively researching and evaluating sustainable options for the future. Your interest in the environmental impact of our products is incredibly important to us, and we truly appreciate your valuable feedback.
If you have any more questions or suggestions, please don't hesitate to reach out to us directly. Our dedicated customer support team is here to assist you in any way possible.
Best regards,
Hövding
Service is perfect
I bought one as a gift, but we couldn't use the hövding. The return was super easy and we got the money back easily. Thanks :-)
28 May 2023
Reply from Hövding
Dear Marianne,
Thank you so much for your feedback!
We're glad to know that our return process was smooth and hassle-free for you. Ensuring customer satisfaction is of utmost importance to us, and we're pleased that we could assist you with the return and promptly refund your money.
If you have any other questions or need further assistance in the future, please don't hesitate to reach out to us. We're always here to help and ensure that you have a positive experience with Hövding.
Best regards,
Hövding
Helped us very much to avoid a stay in…
Helped us very much to avoid a stay in hospital. Both, my wife and me, had experience with the opening of the airbag. Thank you for this invention.
15 June 2023
Reply from Hövding
Dear Frank,
Thank you from the bottom of our hearts for your absolutely heartwarming feedback!
We are beyond glad to hear that Hövding played a crucial role in keeping you safe and helped you avoid a hospital stay. Your well-being is at the very heart of what we do, and knowing that our invention made an impact in your accident fills us with immense joy and pride.
Please know that we are here for you whenever you need us. Your safety and satisfaction are our topmost priorities, and we will always go the extra mile to ensure you have the best possible experience with Hövding.
Best regards,
Hövding
I love my airbag but I ...
I love my airbag but I had to buy a new one because after about 3 years only the battery could not be charged any more. I was told that it could not be exchanged. Hövding generously offered a 25% reduction which I am very grateful for. But I think that for such a high price product it is amazing that the battery cannot be replaced, all the more with view to eco-design. I strongly advise the technicians to put some more effort and research into that!
13 June 2023
Reply from Hövding
Dear Annick,
Thank you for sharing your feedback with us!
We are delighted to know that you love your Hövding, and we're grateful for your kind words.
As a company committed to providing the highest safety standards, the decision not to allow battery replacement is based on ensuring the airbag's reliability and performance. Safety is our top priority, and we follow strict measures to maintain its performance as it was when it was produced.
Nonetheless, we take your feedback seriously, and we will certainly share it with our team. Customer feedback plays a crucial role in our continuous efforts to enhance our products and services.
If you have any more questions, concerns, or if there's anything else we can assist you with, please don't hesitate to contact us directly. Our dedicated customer support team is here to assist you in any way possible.
Thank you again for your support, and we truly value you as a valued Hövding customer.
Best regards,
Hövding
Reply from Hövding
Dear Jörg,
Thank for your feedback.
We are really sorry that you had problems with the transport. We can see a refund was transfered to you as the parcel was returned to our compounds.
We have implemented our delivery system since then and we will be more than glad to help you in case you want to order our Hövding again.
You are welcome to call our German Custome support: +46 10 898 51 70. From Tuesday -Friday from 9h-15h. ( closed from 12h-13h)
Have a great day!
Hövding 💛
Really nice sweater
Really nice sweater in really good quality. Came quickly from Sweden by FedEx.
14 June 2023
Reply from Hövding
Dear Silke,
Thank you for taking the time to provide us with your feedback.
We are glad that you like our "We are cyclists" Sweatshirt.
Do not hesitate to contact our Customer Support if you need assistance.
Best regards,
Hövding 💛
Reply from Hövding
Dear Mike,
Thank you for taking the time to provide us with your feedback.
We are glad to hear that you are satisfied with our product and service
We wish you a great day and a safe ride!
Best regards,
Hövding 💛
Thank you for the very fast answer on…
Thank you for the very fast answer on Crash replacement and sending my new hövding
6 June 2023
Reply from Hövding
Dear Caroline,
Thank you for taking the time to provide us with your feedback.
We are glad to hear that you are satisfied with our product and service
We wish you a great day and safe ride!
Best regards,
Hövding 💛
Hövding is easy to use and saved me!
I had an accident on my bike with my Hövding on. I was fully protected. It deployed very quickly and smoothly. Now I needed a new Hövding. I purchased my new one online and it was delivered in just a few days. I also purchased the insurance for my Hövding at the time of purchase. I was able to connect my new Hövding to the App on my phone easily. I am a very happy customer.
9 June 2023
Reply from Hövding
Dear Audrey,
Thank you so much for taking the time to provide us with your feedback.
We are glad to hear that the Hövding protected you so well in such an expected circumstance.
So we are really happy to hear also that you are satisfied with our products and services.
We wish you a great day and a safe ride!
Best regards,
Hövding 💛
All in all good experience, no receipt
Order went well, everything was quick and easy, discount code worked. Package was shipped right away, fedex though took it once across Europe which didn’t seem very efficient.
The biggest issue I have is that you don’t get a receipt with your purchase. Neither via email, nor with the product. That’s quite annoying.
7 June 2023
Reply from Hövding
Dear Anita,
Thank you for taking the time to provide us with your feedback.
We can provide you the requested document per E-Mail.
Please let us know the best way to reach you, or please contact us during our phone hours, Tuesdays-Fridays: 9am-3pm at +46 40 23 68 68.
We appreciate your feedback and will take it into consideration as we continue to improve our services for all our customers.
Thank you again for your valuable feedback.
Best regards,
Hövding 💛
Super Service....
29 May 2023
Reply from Hövding
Hi,
Thank you for your review. We are happy to have you as a customer.
Kind regards
Hövding💛
I was not satisfied at all and tried to…
I was not satisfied at all and tried to contact the company. They didnt respond at all… such a bad service and surface on the website. If you guys read this can You please please contact me?
5 June 2023
Reply from Hövding
Dear Iris,
Thank you for sharing your feedback with us.
We apologize that our previous attempt to contact you were unsuccessful. We want to assure you that we did respond to your email, the same email address as shown in your Trustpilot reference.
We kindly request that you check your email, including your spam or junk folder, as we have just sent you another message. We are committed to addressing your concerns and providing you with a satisfactory resolution.
We apologize for any inconvenience this may have caused and appreciate your understanding and patience.
Best regards,
Hövding
Reply from Hövding
Dear MC,
Thank you so much for leaving us a 5-star rating!
We take great pride in making the purchasing process as easy and convenient as possible. We're delighted that you found it hassle-free and that your order was delivered promptly. Our team works diligently to ensure a smooth and efficient process from start to finish.
We also understand the importance of providing clear and user-friendly instructions. Our aim is to make using your Hövding a breeze, and we're glad to hear that the instructions were easy to follow.
If you ever have any additional feedback, suggestions, or questions, please don't hesitate to reach out to us.
Best regards,
Hövding
Very Good Communication
Very Good Communication, Service and Information about the product, delivery and what to do, of there is an error, accident or false activating. Very good product in handling and first use. I hope the service, if there is an accident or false trigger, is as well as the service by delivery! 👍👍👍
3 June 2023
Reply from Hövding
Dear PA,
Thank you for your excellent 5-star rating on Trustpilot. We greatly appreciate your feedback and are delighted to hear that you had a positive experience with our communication, service, and product information. These aspects are fundamental to ensuring our customers' satisfaction.
If you have any further questions or require assistance, please do not hesitate to contact us. We are always here to help.
Best regards,
Hövding
HÖVDING did not solve the problem and they are NOT ANSWERING TRUTHFUL ON TRUSTPILOT
HÖVDING did not solve the problem and they are NOT ANSWERING TRUTHFUL ON TRUSTPILOT
I just reply to HÖVDING comment.
What they say it is not the truth and I have documentation for that.
After the 1st answer - which was to update the system - which I did - without success,
They heard from me again and they rejected my complaint automatically - they wrote me that I had already wrote a complaint about the battery last in 0-4 hours.
I just tried to make a new complaint 10 minutes ago and they REJECTED that AGAIN automatically with the same reason - that I had already sent a rejected complaint before.
UPDATING THE SOFTWARE AND RESETTING THE HELMET AND THE APP DOES NOT SOLVE THE PROBLEM. THE BATTERY IS DIFECT
23 June 2023
Unprompted review
Reply from Hövding
Dear Monica,
Thank you for sharing your feedback with us.
We want to assure you that we take your concerns seriously, and our team is committed to finding a solution for the issues you have encountered. We have in last week reached out to you in your support issue, and we are actively working to address and resolve the issues you have raised.
Please be assured that we are dedicated to providing you with the necessary assistance and support throughout this process.
Your satisfaction and safety are our top priorities, and we appreciate your patience as we work towards resolving the matter.
Best regards,
Hövding
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