House of Hearing - Alderley Edge Reviews 

24
TrustScore 4.5 out of 5

4.6

West Street 10, SK9 7EG Alderley Edge, England, GB


While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

I can’t thank Tracey and the team enough for their care, patience and perseverance while helping my dad who has Alzheimer’s when he found it hard to understand what was happening and cope with the pro... See more

Company replied

Rated 5 out of 5 stars

I have been a hearing aid user for over fifty years and have attended many clinics. Alderley House Hearing has been part of my journey for several years now. Alison and Chris who I see regularly are a... See more

Company replied

Rated 5 out of 5 stars

I have been to the Alderley Edge branch a few times now (for microsuction and hearing test) and nothing is ever too much trouble. Everyone is friendly, easy to talk to and professional. I like how the... See more

Company replied

Rated 5 out of 5 stars

I had an appointment with Christopher and he was friendly, helpful and very professional from meeting us at reception to doing a hearing test. The room was very clean, fresh and I felt very comfortabl... See more


Company details

  1. Audiologist
  2. Hearing Aid Repair Service
  3. Hearing Aid Store

Written by the company

Hearing well means the world. Let us help you stay connected to yours. House of Hearing is one of the UK's longest-established independent hearing care providers, offering free hearing tests, professional earwax removal, a wide range of hearing aids, and aftercare that seeks to provide lasting peace of mind.


Contact info

  • West Street 10, SK9 7EG, Alderley Edge, England, United Kingdom

  • 01625 582 140

4.6

Excellent

TrustScore 4.5 out of 5

24 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.6

All reviews

(24)

82 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Thank You!

I can’t thank Tracey and the team enough for their care, patience and perseverance while helping my dad who has Alzheimer’s when he found it hard to understand what was happening and cope with the process. They explained everything many times, took their time and did their best to make it easier for him. I would highly recommend them.

16 October 2025
Unprompted review
House of Hearing - Alderley Edge logo

Reply from House of Hearing - Alderley Edge

Thank you for your lovely review, Sophie. We realise how sensitive these circumstances can be and we're so glad to hear that you found the right care with Tracey and the team in Alderley Edge. Please let us know if we can help any further and we hope you see both yourself and your dad again soon. ^CW

Rated 5 out of 5 stars

Very thorough annual hearing check

Very thorough annual hearing check and test. Improved my existing hearing aids immensely. We were very pleased with Ashley our new audiologist who explained everything clearly and was very professional.

25 March 2025
Unprompted review
House of Hearing - Alderley Edge logo

Reply from House of Hearing - Alderley Edge

Thank you for your lovely review, David. I'm glad to hear that Ashley was able to offer you the right support. We look forward to seeing you in clinic again soon. ^CW

Rated 5 out of 5 stars

Excellent service Ashley at House of Hearing is an…

Ashley at House of Hearing is an excellent practitioner. I’m very happy with my aids and all was explained very clearly and in a very professional manner. I thoroughly recommend and cannot fault the service provided.

5 March 2025
Unprompted review
House of Hearing - Alderley Edge logo

Reply from House of Hearing - Alderley Edge

Thank you for your review. We'll be sure to pass it on to Ashley! ^CW

Rated 5 out of 5 stars

The very personal and sympathetic…

The very personal and sympathetic treatment I received made my experience a very positive one, I would highly recommend.

23 September 2024
House of Hearing - Alderley Edge logo

Reply from House of Hearing - Alderley Edge

Thank you for your lovely review, Michelle. We're glad you had a positive experience with us. ^CW

Rated 5 out of 5 stars

Exceptional service …

My wife and I found that the service we received was excellent.

5 September 2024
House of Hearing - Alderley Edge logo

Reply from House of Hearing - Alderley Edge

Thank you for leaving us a positive review, Edward. We're glad that both you and your wife found the right support with us. ^CW

Rated 5 out of 5 stars

Very helpful understanding and has…

Very helpful understanding and has upgraded my old hearing aids which I had had for 8 years from Hearing Matters. The new ones are infinitely better!

21 August 2024
House of Hearing - Alderley Edge logo

Reply from House of Hearing - Alderley Edge

Thank you for leaving a positive review, Martin. We're glad that you are enjoying your new hearing aids. Please don't forget to give us a call if you ever wish a free appointment for advice, repairs or adjustments to your new aids. We look forward to seeing you in clinic again soon. ^CW

Rated 5 out of 5 stars

House of hearing

House of hearing. Excellent in every aspect, from reception to consultation.
They are Always happy to help even if it’s a minor adjustment.

28 August 2024
Unprompted review
House of Hearing - Alderley Edge logo

Reply from House of Hearing - Alderley Edge

Thank you for your lovely review. We're glad you had a positive experience with us in Alderley Edge and we look forward to seeing you again soon. ^CW

Rated 5 out of 5 stars

A recommendation.

I have been a hearing aid user for over fifty years and have attended many clinics. Alderley House Hearing has been part of my journey for several years now. Alison and Chris who I see regularly are always welcoming helpful and professional and help to make my time there relaxing. 😄 Thank you both.

13 February 2024
Unprompted review
House of Hearing - Alderley Edge logo

Reply from House of Hearing - Alderley Edge

Thank you for your lovely review. We're so glad that Alison and Chris were able to help and we hope to see you again soon! ^CW

Rated 5 out of 5 stars

House of Hearing in Alderley Edge

House of Hearing in Alderley Edge, what a revelation. Who knew hearing tests could be so relaxed and easy? From the moment we arrived with a warm welcome from Alison who my mum took to immediately. Lee the audiologist was so kind, warm and knowledgable. The advice given on hearing devices for my mum was first-class, delivered with care. The atmosphere in this office is so comfortable and welcoming. I have recommended house of hearing to a few people particularly Alderley as it was warm and friendly.

6 February 2024
Unprompted review
House of Hearing - Alderley Edge logo

Reply from House of Hearing - Alderley Edge

Thank you for your wonderful review, Nicola. We're so glad that we were able to put your mum at ease and that she was able to find the right support from us. We look forward to seeing you in clinic again soon. ^CW

Rated 5 out of 5 stars

My husband had tried various hearing…

My husband had tried various hearing aids without much success. We went to House of Hearing and met Lee Thompson - an hour later it was as if the clouds had parted as my husband exclaimed that he could hear! and we know that we have first class service and a referral point that we can access at any time.
What a difference this hour has made to our lives

11 January 2024
Unprompted review
House of Hearing - Alderley Edge logo

Reply from House of Hearing - Alderley Edge

Thank you for your lovely review, Deryn. We are so glad that we could help your husband reconnect to the sounds around him. Please do let us know how the new hearing aids work for him and give us a call if you require any adjustments going forward and we can get you booked in. ^CW

Rated 5 out of 5 stars

Excellent service from a caring and professional team (Alderley Edge)

I have been to the Alderley Edge branch a few times now (for microsuction and hearing test) and nothing is ever too much trouble. Everyone is friendly, easy to talk to and professional. I like how the clinic team all work together (thank you Lee, Chris, Tracy and Alison) to provide the best possible service and outcome for its clients. I was also impressed how Lee picked up on the fact my tinnitus was bothering me during a hearing test and adapted the test accordingly. I would highly recommend this hearing clinic.

31 October 2023
Unprompted review
House of Hearing - Alderley Edge logo

Reply from House of Hearing - Alderley Edge

Thank you for your wonderful review! We're so glad that you've had positive experiences with us in Alderley Edge. We look forward to seeing you in clinic again soon. ^CW

Rated 5 out of 5 stars

Alderley Edge Team

Lee and the team at House of Hearing in Alderley Edge were great with my 92 year old Mum . Everything was explained clearly and patiently , with a good trial period too . Thank you .

18 May 2023
Unprompted review
Rated 5 out of 5 stars

My experience at House of Hearing Alderley Edge

Lee Thompson and the entire team at Alderley Edge are welcoming and highly professional
Lee’s explanation of hearing loss and how to manage with appropriate hearing aids has been excellent
The new hearing aids have been hugely beneficial and the follow-up care superb
I am happy to recommend House of Hearing Alderley Edge to anyone with a hearing impairment

6 June 2023
Unprompted review
Rated 5 out of 5 stars

I am a regular visitor

I am a regular visitor, client to House of Hearing

I find the team very helpful and work hard to support you and make the visit a happy experience Chris is excellent and Alison shines with her enthusiasm
and support I have no hesitation in recommending them

17 April 2023
Unprompted review
Rated 5 out of 5 stars

First class service

I had an appointment with Christopher and he was friendly, helpful and very professional from meeting us at reception to doing a hearing test. The room was very clean, fresh and I felt very comfortable. He talked through every step and I was anxious about the test he made me feel relaxed. I would recommend you go here I received a first class service.

25 April 2023

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look