The staff at the Galashiels branch of House of Hearing are always friendly, welcoming and efficient. I left my Sound Clip with them one afternoon, and was offered an appointment the following day to... See more
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My appointment was made for my convenience. The appointment lasted all of 5 minutes. If I had read the instructions on how to connect my phone to my hearing aids the appointment wouldn't have bee... See more
Company replied
Excellent service. Very friendly. A real difference now that the wax has been removed. Highly recommended
Company replied
Great experience at House of Hearing very friendly, put me at ease, knowledgeable and very kind
Company replied
Company details
Written by the company
Hearing well means the world. Let us help you stay connected to yours. House of Hearing is one of the UK's longest-established independent hearing care providers, offering free hearing tests, professional earwax removal, a wide range of hearing aids, and aftercare that seeks to provide lasting peace of mind.
Contact info
51 Bank Street, TD1 1EP, Galashiels, United Kingdom
- 01896 755 474
4.5
Excellent
38 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Excellent service and advice and no…
Excellent service and advice and no sales pressure after my hearing test: a good experience.
25 February 2026
Unprompted review
Reply from House of Hearing - Galashiels
Thank you for taking the time to leave your review. We're glad to hear you had a positive experience with your hearing test and that you found the information useful. ^CW
Great experience at House of Hearing…
Great experience at House of Hearing very friendly, put me at ease, knowledgeable and very kind
25 February 2026
Unprompted review
Reply from House of Hearing - Galashiels
Thank you for taking the time to leave your review, Brian. We're so glad to hear that you had a positive experience with us in Galashiels. ^CW
My appointment was made for my…
My appointment was made for my convenience.
The appointment lasted all of 5 minutes.
If I had read the instructions on how to connect my phone to my hearing aids the appointment wouldn't have been needed.
I was seen by an audiologist on the time appointed. Great service.
27 February 2026
Unprompted review
Reply from House of Hearing - Galashiels
Thank you for taking the time to leave your review. We're so glad to hear that you had a positive experience with us in Galashiels and that we managed to get you reconnected promptly. We look forward to seeing you again soon. ^CW
Thank you for prompt help
The staff at the Galashiels branch of House of Hearing are always friendly, welcoming and efficient. I left my Sound Clip with them one afternoon, and was offered an appointment the following day to reacquaint it with my hearing aids, and to remind me how to use it. That was very helpful and reassuring.
25 February 2026
Unprompted review
Reply from House of Hearing - Galashiels
Thank you for taking the time to leave your review, Anne. We're so glad to hear that you had a positive experience with us in Galashiels and that you enjoyed your SoundClip demo. Please do pop in or give us a call if there is anything else we can do to help. ^CW
Excellent service
Excellent service. Very friendly. A real difference now that the wax has been removed. Highly recommended
3 March 2026
Unprompted review
Reply from House of Hearing - Galashiels
Thank you for taking the time to leave your review. We're so glad to hear that you had a positive experience with us in Galashiels. ^CW
Terrible customer service service poor quality product
We have paid £3500 towards hearing aids that haven’t worked well so we have sent them bacj to be repaired and now they won’t return them until we have paid in full which we cant affird as was paying in installments and my husband has no hearing aids and we have wasted all our savings. Terrible customer service and this company has promised an excellent service but havent delivered - i would say avoid and go nhs - better quality
3 March 2026
Unprompted review
Reply from House of Hearing - Galashiels
We are very sorry to hear you feel let down and frustrated, our aim, as stated in our conversations with you last week, is very much to reach a solution and to get your husband hearing well again.
We will try to contact you again but please contact us on 0131 220 1220 and we can work to resolve the outstanding issues as soon as possible.
Kind regards,
The House of Hearing team
can hear again
Thank you, Mara, for such an easy, comfortable and effective procedure. Friendly and informative.
Wonderful result: can hear again. :)
Thanks
13 November 2025
Unprompted review
Reply from House of Hearing - Galashiels
Thank you for taking the time to leave us a lovely review. I'm glad you were able to find the right support with Mara and the team and we look forward to seeing you again soon. ^CW
Highly professional staff
Highly professional staff, very friendly, warm and welcoming.
They all make every customer count. Thank you to all the staff.
29 October 2025
Unprompted review
Reply from House of Hearing - Galashiels
Thank you for taking the time to leave us a review, Ben. We're glad you found the right support with us and we look forward to seeing you in clinic again soon. ^CW
Friendly service!
I was traveling throughout Scotland and needed new filters for my hearing aids ! I looked up Hearing Services in Galashiels while there. Lynndee immediately took care of my problem and sent me off with enough filters so I wouldn’t have a future problem! Friendly and kind!
6 October 2025
Unprompted review
Reply from House of Hearing - Galashiels
Thank you for your lovely review. We're so glad we were able to help and provide some relief. We'll be sure to pass this on to the team in Galashiels. ^CW
Daniel made it great
8 June 2025
Reply from House of Hearing - Galashiels
Thank you for your review, Sylvia! We'll pass on your kind comment to Daniel! ^CW
The perfect audiologist!
I never used to looked forward to audiology appointments before, but I genuinely look forward to my appointments with Daniel because, as a hearing aid user himself, he totally 'gets it'. His personal experience coupled with his expert knowledge makes him the perfect audiologist!
11 April 2025
Unprompted review
Reply from House of Hearing - Galashiels
Thanks for your review, Angie. I'm glad to hear that Daniel was able to offer you the right support. We look forward to seeing you again soon! ^CW
Reply from House of Hearing - Galashiels
Thank you, Jill! ^CW
I found staff helpful and efficient
24 October 2024
Reply from House of Hearing - Galashiels
Thank you for your review. ^CW
Feedback
I have found all the staff at the Galashiels Branch extremely helpful when I have had a problem. I would like to compliment them on their excellent customer service.
12 November 2024
Reply from House of Hearing - Galashiels
Thank you for your review, George. We're glad to hear that we were able to offer you the right level of support in Galashiels! ^CW
My bus was late & the next one was going to…
My bus was late & the next was going to make me late for my appointment. The staff member, to whom I spoke, was very reassuring and said that, if I wasn’t too late, they would hope to carry out the full procedure. This is what they did. Throughout it, I was kept informed of what was happening and the lady was very cheery. It was, surprisingly, quite enjoyable.
The NHS nurse, who referred me, explained that she did not have the equipment to perform this procedure and was very concerned that what she could do would increase my dizziness. I am very grateful that House of Hearing has offered this free service for those to whom it would not, otherwise, have been available. Thank you!
21 November 2024
Reply from House of Hearing - Galashiels
Thank you for your wonderful review, Elaine. We're glad to hear that the team in Galashiels was able to support you and we look forward to seeing you in clinic again soon. ^CW
Reply from House of Hearing - Galashiels
Thank you for your review, John! We look forward to seeing you in our Galashiels clinic again soon. ^CW
Didn’t take long to dewar my ears
17 October 2024
Reply from House of Hearing - Galashiels
Thank you for your review, William! ^CW
Reply from House of Hearing - Galashiels
Thank you for your kind review, Jane. ^CW
Was well attended too and the nurse was…
Was well attended too and the nurse was caring and gentle. Getting the suction made such a difference and enabled me to enjoy my holiday.
Keep up the good work!!
16 September 2024
Reply from House of Hearing - Galashiels
Thank you for your review, Judith. ^CW
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