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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional service, highlighting their helpfulness, professionalism, and ability to create a safe and enjoyable atmosphere. Many people found the overall service to be outstanding, with hosts going above and beyond to make their experiences memorable and seamless. The locations and user experience were also frequently commended, with consumers appreciating the well-organized tours and engaging pre-match activities. However, some customers also noted issues with the booking process, mentioning issues with accommodation arrangements or experiencing difficulties with ticket distribution for certain high-demand matches. A few other people also felt that the communication regarding meeting points and transportation could be clearer, leading to some confusion.

What people talk about most

Staff

Consumers consistently report positive experiences with staff. Many reviewers praise the hosts and guides,... See more

Service

Customers consistently note positive experiences with service. Many reviewers highlight the seamless... See more

Location

Reviewers highlight positive aspects of location. Customers praise the ease of access to stadiums, with some... See more

User experience

People report positive experiences with the user experience. Many customers describe it as superb and... See more

Booking process

Customers had ambiguous experiences with the booking process. While many recommend booking services like... See more

Based on these reviews

Rated 5 out of 5 stars

Just been to see Galatasaray v Göztepe with home fans representative Arif, what a fantastic guy, dealt with all our issues with a calm professional air. We were initially taken through Istanbul, t... See more

Rated 5 out of 5 stars

We attended the Charlton Athletic experience last Saturday with local host Jayne and her boys and nephew and it was an out of this world experience. From a local breakfast at the Valley Cafe... See more

Rated 5 out of 5 stars

We had an amazing experience for the boca juniors game. We were a group of 10 and it was fun, seamless, and we truly felt taken care of every step of the way. Security was especially important to us w... See more

Rated 5 out of 5 stars

Gonzalo was an awesome host… he made all our family feel included and safe at all times… he organised transport from our hotel to take us to a pub where we all met up and then walked 15 mins to the st... See more

Rated 1 out of 5 stars

During my recent trip with Homefans I discovered that I had paid exactly double the price of a ticket compared to everyone else in my group. When I emailed Homefans I was given a BS response about 'Dy... See more

Rated 2 out of 5 stars

This is my review We arrived on 19/09/2025, and up to two weeks before the trip we were told we’d be staying at a completely different hotel than the one originally advertised. W... See more

Company replied

Rated 2 out of 5 stars

11 day Argentina package. (19th September) The overall experience was ok. If I was to know what was to come and give others advice. I would say to not book th... See more

Company replied

Rated 5 out of 5 stars

Gabriel was the best guide you could imagine. After solving our Face ID problems, he showed us the great pre-game atmosphere. I also really enjoyed our conversation during the game, and afterwards he... See more

Rated 5 out of 5 stars

Attending a game with my son at La Bombonera was a great experience which will be challenging to surpass. Our host Agustin was great, communicating with us prior to meeting, during the pre match stop... See more

Rated 5 out of 5 stars

I booked to go to a river plate game with Ramiro as my guide. I couldn’t recommend this anymore, best experience of my life in any stadium in the world. Ramiro was lovely and showed and communicated e... See more

Rated 5 out of 5 stars

I joined 3 matches, Boca and River in Buenos Aires, Rosario central in Rosario. Homefans organized perfectly, make me having a wonderful experience in Argentina! You feel really like they said: don’t... See more

Rated 5 out of 5 stars

We took the maradona city tour in Naples. Was very good, and Roberto (the guide) was very informative. Amazing to see and hear how Maradona’s influence is still evident throughout the city. The compli... See more

Rated 5 out of 5 stars

Went to see Boca v Racing with homefans. Incredible experience. You simply have to see a game in the Bombonera if you are in Buenos Aires. I have never witnessed an atmosphere like it. Chan was a grea... See more

Rated 5 out of 5 stars

Thumbs up in Rio de Janeiro... Went to a Flamengo-game with Fabio and a Vasco-game with Pedro and I had a sensational time at both games. The hosts are professional, knowledgeable, social and takes ca... See more

Rated 5 out of 5 stars

My husband and me attended the Galatasaray Experience and it was amazing! Our local host OG assisted us with the whole ticket and passolig process , he was super helpful for anything we needed and th... See more

Rated 5 out of 5 stars

I did the Napoli v Genoa game on 5/10/2025. I had heard that tickets would be quite tough to get so decided to use Homefans. I was added to a a group chat 1 week before the game. Tickets wer... See more

Rated 5 out of 5 stars

We attended a River Plate game on 3/15/26 and had an enjoyable evening. Chan was our host and he was very friendly and he clearly communicated all of the logistical details.

Rated 5 out of 5 stars

Our tour was absolutely excellent, thanks to the wonderful tour guide Roberto. It ended up just being the three of us, two adults and my son who absolutely loved it. Roberto is so friendly and persona... See more

Rated 5 out of 5 stars

I highly recommend this tour to the people who is the tourist like the football and want to enjoy the atmosphere inside the stadium. Chan organized everything for us and the transportation after the m... See more

Rated 5 out of 5 stars

I returned yesterday from an incredible trip to Argentina. Together with six friends, we did the 11-day Argentina Tour, including the Super Clásico between Boca Juniors and River Plate. It was... See more

Rated 4 out of 5 stars

I recently used Homefans to book the Boca\River game last September at the La Bombonera. Absolutely bloody amazing, a once in a lifetime experiences, the local hosts were amazing, really looked afte... See more

Rated 4 out of 5 stars

Chan was great. Made it easy for us. Met us before the game for a beer and gave us good instructions for the Staduim. Great atmosphere and loved all the chanting. Ben

Rated 5 out of 5 stars

Chan was such a great person. He guided us thru the crowded fans in the stadium. Definitely coming back

Rated 5 out of 5 stars

Queens Park Rangers fan experience - hosted by Andrew. Great Experience! He’s a true fan and friendly, Knowledgable host. Stood in standing room area with home fans for the two hours. Great fan ene... See more

Rated 5 out of 5 stars

I had a great experience at the game both Chan and Fran were great.

Rated 5 out of 5 stars

Atletico Junior Matches are a must-see. Anderson was a wonderful guide. Communication was great, and the experience was priceless. Anderson made getting to and from the match easy, and the match expe... See more

Rated 5 out of 5 stars

Everything was perfect. Security, punctuality, experience, availability. Chan was a wonderful guide during the all process

Rated 5 out of 5 stars

Superb experience from start to finish. Great communication beforehand and the actual experience was one I’ll never forget. I highly recommend adding this to your Rio itinerary and will definitely go... See more

Rated 5 out of 5 stars

I had a fantastic time with Tomaz watching Corinthians V Gremio on 2nd November ‘25. From arrival at the station greeted by fireworks, smoke bombs and crazed chanting fans, and then onto hanging out w... See more

Rated 5 out of 5 stars

On 1 April 2026 we went to Fluminense vs. Corinthians match in Maracaná stadium with Juan. It was an unforgettable experience! On the day of booking Juan contracted me by WhatsApp confirming the booki... See more

Rated 5 out of 5 stars

Matheus was an incredible host and made the whole Maracanã experience unforgettable. His passion for Flamengo, knowledge of the club, and ability to bring the atmosphere to life really stood out... See more

Rated 5 out of 5 stars

Gianluca sent me a full Itinerary of the metro and how to get around Naples, Saturday morning we got the metro from Mostra,We visited the Maradona murals in the Spanish Quarter, Diego is alive and goo... See more


Company details

  1. Online Marketplace
  2. Travel Agency

Written by the company

Homefans is a global marketplace for unforgettable sports travel experiences. From football derbies in Buenos Aires to matchdays in Istanbul, we connect travellers with passionate local hosts who bring the game – and the city – to life.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

244 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 75% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Amazing experience with amazing Host

Our tour guide Roberto had great enthusiasm and was great with answering all sorts of questions about his experience as a Napoli supporter. I’d recommend this trip to any football fan as It’s such an incredible experience and very thankful for our guide Roberto making it so enjoyable.

24 November 2024
Unprompted review
Rated 5 out of 5 stars

Great brazilian football experience

I recently attended the thrilling Flamengo vs. Fluminense match with my son and it was an unforgettable experience! The atmosphere in the stands was electric, filled with passionate fans, chants, and samba music. Fluminense's 2-0 victory only added to the excitement! Our hosts, Fabio and Mari, were absolutely fantastic. They ensured we had a wonderful time, taking care of us and making sure we felt safe throughout the match, especially considering the intensity of this classic rivalry. They also shared insights about Brazilian football culture. I highly recommend Homefans.net and Fabio and Mari for anyone looking to enjoy a football match in Brazil. Their hospitality and knowledge truly made our day special!

17 October 2024
Unprompted review
Rated 5 out of 5 stars

Brazilian football trip

Had an amazing football experience in Brazil attended 3 games Palmeiras fluminense Flamengo Home games all 3 where brilliant with fantasic hosts I can’t wait to book my next games with Homefans in Argentina. Homefans were easy to book and amend my games when the fixtures changed. Thanks again Paul

22 September 2024
Unprompted review
Rated 5 out of 5 stars

Homefans make it easy …

My first experience using Homefans was memorable. Whilst a trip to the Maracana has that perhaps as a given, I have to give huge credit to Matheus, our Botafogo host during a visit to Rio in October 2024 for a match v Criciuma.
At all times prior, during and after the match he never lost sight of what our group needed as visitors to a challenging environment, veteran football fans as we all were.
Matheus showed huge skills in organisation, preparation, charm and efficiency in ensuring all of us had a fantastic visit. It is not easy taking strangers of different nationalities and ages safely through a match of 65000 fans. Homefans are lucky to have him and from what I read, the company seem to have a similar calibre of individuals throughout the world. I am sure I will use them again when I visit Buenos Aires in 2026.

18 October 2024
Unprompted review
Rated 5 out of 5 stars

Brilliant experience in Amsterdam

I had a brilliant experience in Amsterdam with Homefans. Our Homefans rep, Pietro, was very helpful in the lead up to the trip, advising of kickoff time changes and assisting with travel plans. On the day, he met us at Amsterdam Centraal Station 4 hours before kickoff and took us on a walking tour of the city, including stops at a bar and a kroketten shop. He was very knowledgable about Ajax and had lots of interesting stories. Going to a football game abroad is so much more fun when you are there with a local, and having Pietro with us just added so much to the experience.

6 October 2024
Unprompted review
Rated 5 out of 5 stars

Vasco match experience

Loved our experience at vasco v juventude, Luiz was great. Making last minute adjustments and made sure we all got home safely.

5 October 2024
Unprompted review
Rated 5 out of 5 stars

Homefans Rock!!

Everyone at Homefans was so welcoming, knowledgeable, very well organised and the attention to detail with every game made every experience truly unforgettable.

I cannot recommend Homefans enough having done nine games with them in South America and had the best couple of weeks of my life.

21 September 2024
Unprompted review
Rated 5 out of 5 stars

During our holiday in Brazil

During our holiday in Brazil, we visited the Corinthians - Bragantino game with our family. We were picked up at the agreed place by Pedro, who from then on accompanied us all the time. We and our children, aged 10 and 12, have never felt unsafe at any time. We experienced the game itself in an incredible atmosphere, which was one of the highlights of our trip. Highly recommended for football fans, but also for those who want to take home an incredible memory!

10 August 2024
Unprompted review
Rated 5 out of 5 stars

Visited Rio and had an amazing time

Visited Rio and had an amazing time. One of the absolute highlights was a Fluminense game in the Maracana stadium. Victor was our host and he made everything special from start to finish. Simply loved it and Fluminense is for always in my heart. Muito, muito obrigado Victor ❤️

3 October 2024
Unprompted review
Rated 5 out of 5 stars

Such a cool experience

Gabriel is an amazing host, he explained everything throughout the day. Met me near my accommodation and made sure I got an Uber back. The tour is very open an we got to walk along the side of the pitch to reach both Vasco heroes statues Dinamite and Romario. Afterwards we enjoyed a beer and a trip to the Ultras store which I would never have found without Gabriel. And to top off a great day we also got to meet club legend Bebeto who was happy to have pictures taken with us. Thank you Gabriel.

25 September 2024
Unprompted review
Rated 5 out of 5 stars

Pedro was the perfect host

Pedro was the perfect host -- amiable, enthusiastic, informative, communicative, and organized. Experiencing the passion and joy of the Corinthians fans with him was an exhilirating and memorable afternoon. I can't recommend Pedro and Corinthians football any more highly!

1 September 2024
Unprompted review
Rated 5 out of 5 stars

Brilliant Buenos Aires trip

Brilliant. Had a perfect trip. Did 4 games all good days out organised perfectly. Boca and River Plate games were unbelievable atmospheres. Good central apartment, and Mariano and his staff all very helpful. Recommend using this company. Argentine football is fantastic.

21 September 2024
Unprompted review
Rated 5 out of 5 stars

Best Experience When Traveling

I'm sad that I didn't learn about Homefans during all my previous years of traveling, I just discovered about them this year.
They have been the best experiences when traveling. The guides are great, the people you meet are great, and the games are absolutely wild. Every time I'm in a new country now, I will check to see if Homefans has a presence there. Everything is great.

25 August 2024
Unprompted review
Rated 5 out of 5 stars

Amazing

Amazing! Absolutely brilliant! The best experience ever! Mariano Sala, Nacho Campoo, Andrea.,thank you so much for everything! Extremely helpful, caring and kind guys!
Strongly recommended!
Bocato death 💛💙

21 September 2024
Unprompted review
Rated 5 out of 5 stars

Superclassico 24

Great experience
Mariano was a top host.
Went to three games including superclassico without any problems.
Argentina is a beautiful country and the people were friendly.
Food was good.
Apartment was nice.
Overall an unforgettable experience.
Would gladly use Homefans again.

21 September 2024
Unprompted review
Rated 5 out of 5 stars

Superclassico Sept 34

Excellent trip. Good organisation. Great guides who helped us to and from the football matches The hotel was very nice.
Overall I would recommend travelling with Home fans and will use again sometime in the future.

21 September 2024
Unprompted review
Rated 5 out of 5 stars

I went to see River Plate vs Newells…

I went to see River Plate vs Newells Old Boys. My guide Ramiro was very professional, laid everything out , what to expect, Had a worse case scenario options laid out (which werent needed but still) and even spoke English.

25 August 2024
Unprompted review
Rated 5 out of 5 stars

Spurs vs City

Fuimos al ultimo partido de la temporada en el estadio de los Spurs versus el City. Homefans hizo que la experiencia fuera superior y diferente a solo ir a ver el partido.

14 May 2024
Unprompted review

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