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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional service, highlighting their helpfulness, professionalism, and ability to create a safe and enjoyable atmosphere. Many people found the overall service to be outstanding, with hosts going above and beyond to make their experiences memorable and seamless. The locations and user experience were also frequently commended, with consumers appreciating the well-organized tours and engaging pre-match activities. However, some customers also noted issues with the booking process, mentioning issues with accommodation arrangements or experiencing difficulties with ticket distribution for certain high-demand matches. A few other people also felt that the communication regarding meeting points and transportation could be clearer, leading to some confusion.

What people talk about most

Staff

Consumers consistently report positive experiences with staff. Many reviewers praise the hosts and guides,... See more

Service

Customers consistently note positive experiences with service. Many reviewers highlight the seamless... See more

Location

Reviewers highlight positive aspects of location. Customers praise the ease of access to stadiums, with some... See more

User experience

People report positive experiences with the user experience. Many customers describe it as superb and... See more

Booking process

Customers had ambiguous experiences with the booking process. While many recommend booking services like... See more

Based on these reviews

Rated 5 out of 5 stars

Just been to see Galatasaray v Göztepe with home fans representative Arif, what a fantastic guy, dealt with all our issues with a calm professional air. We were initially taken through Istanbul, t... See more

Rated 5 out of 5 stars

We attended the Charlton Athletic experience last Saturday with local host Jayne and her boys and nephew and it was an out of this world experience. From a local breakfast at the Valley Cafe... See more

Rated 5 out of 5 stars

We had an amazing experience for the boca juniors game. We were a group of 10 and it was fun, seamless, and we truly felt taken care of every step of the way. Security was especially important to us w... See more

Rated 5 out of 5 stars

Gonzalo was an awesome host… he made all our family feel included and safe at all times… he organised transport from our hotel to take us to a pub where we all met up and then walked 15 mins to the st... See more

Rated 1 out of 5 stars

During my recent trip with Homefans I discovered that I had paid exactly double the price of a ticket compared to everyone else in my group. When I emailed Homefans I was given a BS response about 'Dy... See more

Rated 2 out of 5 stars

This is my review We arrived on 19/09/2025, and up to two weeks before the trip we were told we’d be staying at a completely different hotel than the one originally advertised. W... See more

Company replied

Rated 2 out of 5 stars

11 day Argentina package. (19th September) The overall experience was ok. If I was to know what was to come and give others advice. I would say to not book th... See more

Company replied

Rated 5 out of 5 stars

Gabriel was the best guide you could imagine. After solving our Face ID problems, he showed us the great pre-game atmosphere. I also really enjoyed our conversation during the game, and afterwards he... See more

Rated 5 out of 5 stars

Attending a game with my son at La Bombonera was a great experience which will be challenging to surpass. Our host Agustin was great, communicating with us prior to meeting, during the pre match stop... See more

Rated 5 out of 5 stars

I booked to go to a river plate game with Ramiro as my guide. I couldn’t recommend this anymore, best experience of my life in any stadium in the world. Ramiro was lovely and showed and communicated e... See more

Rated 5 out of 5 stars

I joined 3 matches, Boca and River in Buenos Aires, Rosario central in Rosario. Homefans organized perfectly, make me having a wonderful experience in Argentina! You feel really like they said: don’t... See more

Rated 5 out of 5 stars

We took the maradona city tour in Naples. Was very good, and Roberto (the guide) was very informative. Amazing to see and hear how Maradona’s influence is still evident throughout the city. The compli... See more

Rated 5 out of 5 stars

Went to see Boca v Racing with homefans. Incredible experience. You simply have to see a game in the Bombonera if you are in Buenos Aires. I have never witnessed an atmosphere like it. Chan was a grea... See more

Rated 5 out of 5 stars

Thumbs up in Rio de Janeiro... Went to a Flamengo-game with Fabio and a Vasco-game with Pedro and I had a sensational time at both games. The hosts are professional, knowledgeable, social and takes ca... See more

Rated 5 out of 5 stars

My husband and me attended the Galatasaray Experience and it was amazing! Our local host OG assisted us with the whole ticket and passolig process , he was super helpful for anything we needed and th... See more

Rated 5 out of 5 stars

I did the Napoli v Genoa game on 5/10/2025. I had heard that tickets would be quite tough to get so decided to use Homefans. I was added to a a group chat 1 week before the game. Tickets wer... See more

Rated 5 out of 5 stars

We attended a River Plate game on 3/15/26 and had an enjoyable evening. Chan was our host and he was very friendly and he clearly communicated all of the logistical details.

Rated 5 out of 5 stars

Our tour was absolutely excellent, thanks to the wonderful tour guide Roberto. It ended up just being the three of us, two adults and my son who absolutely loved it. Roberto is so friendly and persona... See more

Rated 5 out of 5 stars

I highly recommend this tour to the people who is the tourist like the football and want to enjoy the atmosphere inside the stadium. Chan organized everything for us and the transportation after the m... See more

Rated 5 out of 5 stars

I returned yesterday from an incredible trip to Argentina. Together with six friends, we did the 11-day Argentina Tour, including the Super Clásico between Boca Juniors and River Plate. It was... See more

Rated 4 out of 5 stars

I recently used Homefans to book the Boca\River game last September at the La Bombonera. Absolutely bloody amazing, a once in a lifetime experiences, the local hosts were amazing, really looked afte... See more

Rated 4 out of 5 stars

Chan was great. Made it easy for us. Met us before the game for a beer and gave us good instructions for the Staduim. Great atmosphere and loved all the chanting. Ben

Rated 5 out of 5 stars

Chan was such a great person. He guided us thru the crowded fans in the stadium. Definitely coming back

Rated 5 out of 5 stars

Queens Park Rangers fan experience - hosted by Andrew. Great Experience! He’s a true fan and friendly, Knowledgable host. Stood in standing room area with home fans for the two hours. Great fan ene... See more

Rated 5 out of 5 stars

I had a great experience at the game both Chan and Fran were great.

Rated 5 out of 5 stars

Atletico Junior Matches are a must-see. Anderson was a wonderful guide. Communication was great, and the experience was priceless. Anderson made getting to and from the match easy, and the match expe... See more

Rated 5 out of 5 stars

Everything was perfect. Security, punctuality, experience, availability. Chan was a wonderful guide during the all process

Rated 5 out of 5 stars

Superb experience from start to finish. Great communication beforehand and the actual experience was one I’ll never forget. I highly recommend adding this to your Rio itinerary and will definitely go... See more

Rated 5 out of 5 stars

I had a fantastic time with Tomaz watching Corinthians V Gremio on 2nd November ‘25. From arrival at the station greeted by fireworks, smoke bombs and crazed chanting fans, and then onto hanging out w... See more

Rated 5 out of 5 stars

On 1 April 2026 we went to Fluminense vs. Corinthians match in Maracaná stadium with Juan. It was an unforgettable experience! On the day of booking Juan contracted me by WhatsApp confirming the booki... See more

Rated 5 out of 5 stars

Matheus was an incredible host and made the whole Maracanã experience unforgettable. His passion for Flamengo, knowledge of the club, and ability to bring the atmosphere to life really stood out... See more

Rated 5 out of 5 stars

Gianluca sent me a full Itinerary of the metro and how to get around Naples, Saturday morning we got the metro from Mostra,We visited the Maradona murals in the Spanish Quarter, Diego is alive and goo... See more


Company details

  1. Online Marketplace
  2. Travel Agency

Written by the company

Homefans is a global marketplace for unforgettable sports travel experiences. From football derbies in Buenos Aires to matchdays in Istanbul, we connect travellers with passionate local hosts who bring the game – and the city – to life.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

244 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 75% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Excellent overall, but improvements needed

There is no question that Homefans absolutely nailed the main aspects of the two capitals trip to Buenos Aires and Montevideo. There were no issues with our hotels, the transfers, and ferry tickets to and from Uruguay. Overall, we had a brilliant time and all of the hosts were excellent. A special mention has to go to Liber, who was an incredible host in Montevideo, taking us to a lovely lunch and a guided tour of the Estadio Centenario, which he delivered himself. However there were certain aspects of the matchday experiences which weren't met, and I suspect this is down to a lack of communication between the hosts and Homefans themselves. For the Independiente matchday experience (purchased as an additional extra for 260 Euros for the two of us), my dad and I were promised seats in the long side of the ground, but were seated somewhere else with an obstructed view of the scoreboard. We were also told that food was included, which was something we had to purchase ourselves. (costing roughly another £30). The Boca Juniors matchday experience was also soured as we were promised an authentic pre-match experience. What actually materialised was in excess of an hour-long wait at a convenience store, devoid of any pre-match atmosphere, where we waited to be separately taken to the vicinity of the stadium. We then had to make our own way into the ground past two security checks and meet our transportation back, when we thought we'd all be sat together. This left us both feeling extremely disappointed. I would book with Homefans again, but do feel that certain descriptions in some of the matchday experiences need to be reviewed. Hence the four and not five-star rating.

5 March 2024
Unprompted review
Rated 5 out of 5 stars

Futbol/soccer match in Rio

I went to a futbol/soccer match in Rio. The experience as well as my local guide Luiz were great. A truly authentic and fun Brazilian experience. If you are a sports fan and in Brazil I definitely recommend attending a soccer match.

25 January 2024
Unprompted review
Rated 5 out of 5 stars

Prague experience

We had originally scheduled a tour of the Prague grounds but unfortunately they weren’t open for tours on the day we’d arranged. Our host Michal said we could reschedule but due to our itinerary this wasn’t possible and he very kindly offered us a tour of Prague which took in the old town and all of its sites over the Charles bridge to the Lennon wall and was pointing out landmarks along the way. We were taken to staropramen brewery tour and had a few beer samples before finishing at the castle. Michal was extremely knowledgeable very good company and very helpful he went well over time with us and nothing was too much trouble. If you’re fortunate enough to go on any trips with this young man you’re in for a treat.

15 November 2023
Unprompted review
Rated 5 out of 5 stars

Napoli Trip!

I was part of the Napoli trip experience. My god! such an atmosphere!
Wonderful stadium, Roberto really made the eve very special. His knowledege and passion about Napoli is really amazing! And regarding the trip, it was really good handled by the Homefans team, nothing to say about it. I enjoyed it A LOT with my son, definitely will come back to Italy to see another game.

12 August 2023
Unprompted review
Rated 5 out of 5 stars

San Siro stadium and match experience

We were met by Davide outside the ground and he was fantastic at taking us round the perimeter of the San Siro stadium, explaining the history of not only the stadium but also the Italian game of football and the local teams history.
Davide explained everything we needed to know about our time spent in the stadium too.
He took us to one of the food stalls outside the stadium and we shared some lagers which was really nice. This was a perfect start to the evening and put a huge smile on both mine and my husbands face.
Booking was simple and although we chased a few times for the local contact to confirm a few things, it all went as expected. Thanks homefans - my husband is now wanting to plan the next trip and I am not sure of this is a good or bad thing 🤣🤣

22 October 2023
Unprompted review
Rated 5 out of 5 stars

Argentina with Homefans

We just took part in a trip in Argentina and it was incredible. The organization, the warmth of our hosts and Homefans team members, the amazing cultural and sports experience we enjoyed there.

Couldn't recommend it more - join a trip or experience on Homefans

6 October 2023
Unprompted review
Rated 3 out of 5 stars

Like to move the goalposts

Quite disappointed with HomeFans as a business. We booked the Ultimate SuperClasico package. When you book they send you a list and itinerary of what the offer, 4 star hotel, welcome meal between fans, tickets to a different match. In reality they moved the goalposts multiple times. We were meant to stay in a Novotel, so we planned everything around that location, we asked for two rooms and they charged us an additional £400 for it. Two days before arrival they tell us we’re staying in a top rentals apartment instead. Now the total cost of our stay, if booked seperately, wouldn’t have been £400 plus the rooms were around £80 a night cheaper! Quite misleading. They assured us it was a better place to stay but no pool, no bar, no info until day 3 that breakfast requires coupons and is in a different building doesn’t quite stack up.

They then offered us the San Lorenzo game but in the morning tell us there’s an issue with tickets and policing (which turns out to be a lie) and offered us tickets to a different match scheduled for later in the day. They also tried to offer us tickets for a 3rd match for €120 each which we managed to get ourselves for €18.40. I get there needs to be a markup but that’s ridiculous.

The day of the Boca game was a bit disorganised also. We sat in a van for over an hour whilst our guide/host went to collect tickets. Why couldn’t that have been done prior or drop us off to get some food/drink while he does it?

Each of the games we went to were absolutely incredible and likely wouldn’t have ever seen Boca vs River at La Bombonera without them which is why I gave them a 3 star but all in all they now seem to value profit over the people who got them to be the size they now are. Next years trip is a 3 star hotel, no transfers (optional extra) along with no breakfast included (optional extra) yet the same cost as this year!

I wouldn’t be rushing back to use them again after the way they’ve ripped us off.

1 October 2023
Unprompted review
Homefans logo

Reply from Homefans

Hi Reece,

We view all the feedback we receive here at Homefans as constructive, as it’s feedback like yours which helps us to continually improve everything we do and experiences and tours available on our platform.

As the subject of your review says: Argentina is constantly moving goal posts as a country in general and Homefans have to deal with this as well. You don’t notice that as a traveller, but the local team in Argentina is dealing with it all the time, every week.

We are, however, disappointed to see that unlike the other travellers who went on the same trip rated this specific trip highly, your trip did not completely live up to your expectations. We can assure you the local team has done their absolute best to make things go as smoothly as possible for the biggest derby in the world.

We’d also like to point out that Homefans is not a ticket re-seller. We offer travellers extra options for match day experiences led by locals on our marketplace. These match day experiences are much more than just a ticket.

For those that would like to obtain a ticket only as you highlighted, we are absolutely fine with that, but Homefans doesn’t set the prices for the curated match day experiences, it’s the locals.

You have also had an upgrade in accommodation during your stay as you paid for in comparison with other travellers. Same with San Lorenzo as the club had a difficult situation that weekend, you still went there with help of the team unlike other travellers who opted for another experience.

We value our customers and strive to provide excellent service. Please don't hesitate to contact us by email should you wish to discuss this matter further.

All the best,

Team Homefans

Rated 5 out of 5 stars

Superb customerservice

We had booked and payed for 6 tickets for River Plate in november.

Unfortunately the game will not take place when we are are there, this was prromtly informed and good alternatives were offeret. We endes up asking for, a refund and this was recieved within 2 days.

Top ndtch customerservice and very trustworthy.

Top of the class and will definetly use homefans next time possible

10 August 2023
Unprompted review
Rated 5 out of 5 stars

7 out of 5 stars !

I am a Glasgow Rangers fan and travelled to Buenos Aires to see boca juniors match, unfortunately the game got moved to the day before the previous date meaning I couldn’t make it. Home fans were so very supportive of this offering me a full refund or tickets to other games and refund whatever the difference turned out to be. I ended up attending both a San Lorenzo game and a vellez Sarsfeild match and honestly don’t have one bad thing to say about the experiences, we would meet up with Ramiro ( the guide ) in a location he gave us before the match for a few beers and food which was covered by the company and talk all things football. Ramiro would then make sure of your safety whilst travelling from the pub to match and talk all things football ( which he is very knowledgeable about ). After the match he makes sure use all get into a safe taxi and on route to your hotel which is once again paid for by the company. Ramiro really made my experience wonderful and wanting to go back ASAP. If I could have picked 7 stars out of 5 I would have without a doubt. Great experience, even better guy and great company! Me and Ramiro still even still keep in touch!

12 June 2023
Unprompted review
Rated 5 out of 5 stars

Highly recommend

A very professional company, it was an amazing experience booking through them, communication with them was extremely easy and without any stress. Highly recommend!

7 May 2023
Unprompted review
Rated 5 out of 5 stars

Highly recommended

We did the Superclasico experience, From the minute we landed to minute we left Homefans looked after us with the highest organisation
Nothing was too much trouble and they were happy to help with experiences outside of the games
The local guides were excellent and the trip coordinator Valantin made everything run like clockwork
We'll definitely be using them again

11 September 2022
Unprompted review
Rated 5 out of 5 stars

Exceptional

I have just received my order of a shirt direct from Argentina and would highly recommend using homefans. I thought it was a bit of a gamble placing an order from the other side of the world but the product is as described, delivery was as described and communication along the way put my mind at rest. I am already looking for my next purchase!

2 August 2021
Unprompted review
Rated 5 out of 5 stars

Great footballshirts!

Great website to buy amazing special Argentinian shirts. Great service to! I hope that they will also sell shirts from clubs from other countries in South-America in the future.

26 February 2021
Unprompted review
Rated 4 out of 5 stars

Hamburger Derby

I think almost everything was arranged perfectly. Something that could have been better in my opinion:
- Do the stadium tour a little earlier, this way everybody had the time to do the museam tour as well. This was something that didn't happen now due to time limitation and the closure off the museam at 5 pm.
- Arrange seats closer to the atmosphere area of HSV instead of the away square. If you book tickets for the HSV - st. Pauli game you would like to have a good experience of the home crowd, not the away crowd.
- Create a contact group with all participants a few weeks before the weekend come. This way it might be easier to carpool with multiple participants etc. This can save costs for your participants, as well it can create a better atmosphere upfront with more people coming together, and after all it is better for our climate.

For the rest, Everything was arranged perfectly! Hotel was perfect, although the breakfast was a little chaotic. The group and tour operators where perfect! We had a nice dinner and some drinks in the city center on Friday.

30 March 2020
Unprompted review
Rated 5 out of 5 stars

Just returned from two HomeFans trips…

Just returned from two HomeFans trips in a row and had one of the best week's of my life! I attended the Belgrade derby and then the Krakow derby straight after, the host's on both trips were amazing and everything was very well organised! I would definitely recommend HomeFans and I can't wait to start planning my next trip with them!

7 March 2020
Unprompted review
Rated 5 out of 5 stars

What an experience

What an experience! I can't recommend it highly enough. Andrija and Ivan you are brilliant. Two great guides who when weren't with you were just a call away Everything meticulously organised with plenty of down time activities. A great set of wise football lads who I hope to meet in the future. Go on do it, you'll be so glad you did.

5 March 2020
Unprompted review
Rated 5 out of 5 stars

Amazing WD in Belgrade

What an amazing experience we had in Belgrade. The Eternal Derby is a must for everyone who loves football and it was an experience I will never forget. The trip was really well organized by Home Fans and everything went in a perfect way. This wasn't possible without Ivan and Andrija. The local hosts were really helpful with everything we need during the weekend, giving good tips on restaurants, bars, transports and places to go, even helping me on my trip to Sarajevo on the following days. An experience to repeat, next time at Partizan Stadium, the football temple :) cheers from Portugal!

5 March 2020
Unprompted review
Rated 5 out of 5 stars

Amazing Trip

Amazing Trip!
Ivan & Adrija were the best guides that I had so far!
Always willing to help, always available to answer our questions and showed us the best of Belgrade (both by day and by night!).
Highly recommend it and ofc, we will be back!

5 March 2020
Unprompted review
Rated 5 out of 5 stars

It was cool!

It was cool! I want to thank the Homefans team for the excellent organization of the trip, every moment was thought out, all the time I felt that you were taking care of me. Great seats at the stadium, safety, transportation, delicious food - everything was on top. Thank you, Homefans!

4 March 2020
Unprompted review
Rated 5 out of 5 stars

Great experience on the Eternal Derby…

Great experience on the Eternal Derby trip. Excellent organisation and information in run up to trip and brilliant hosts in Ivan and Andrija when we got to Belgrade.

An experience not to be missed

3 March 2020
Unprompted review

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