Mystery Away Days Reviews 367

TrustScore 4.5 out of 5

4.6

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for their helpfulness and positive attitude, making interactions pleasant and productive. Many people highlight the excellent holiday experiences, often discovering underrated gems and enjoying well-planned trips. The booking process is consistently described as straightforward and smooth, with many appreciating the ease of arranging flights, hotels, and match tickets. However, some customers also noted issues with the service, including incorrect game dates or locations, and flight times that were not ideal for their plans. A few reviewers were dissatisfied with the hotel location, finding it noisy or far from the city center, and some felt that the overall package lacked value for money.

What people talk about most

Location

Users describe positive interactions with location, often praising the convenience and accessibility of their... See more

Holidays

Clients share positive opinions on holidays, with many reviewers praising the seamless and well-organized... See more

Booking process

Reviewers mention positive feedback about the booking process, with many customers expressing satisfaction... See more

Service

Customers consistently note ambiguous experiences with service. Many reviewers praise the excellent customer... See more

Staff

People report positive experiences with staff. Many customers praise the team for their excellent... See more

Based on these reviews

Rated 4 out of 5 stars

Poland is great place to watch football, with passionate fans and a great atmosphere. Wrocław is a town that is well connected and visiting the stadium and wider area is easy using public transport.... See more

Rated 5 out of 5 stars

Fantastic company - just had my third mystery away day with them. Juventus vs Cremonese! Couldn’t ask for a better venue and game with the Bianconeri running away with a 5-0 win. Match tickets, fl... See more

Company replied

Rated 4 out of 5 stars

Weekend away - wasn’t sure but excellent in the end. Any questions had answered quickly via chat portal. Great experience and would recommend doing it. I would suggest that take the hotel inc packag... See more

Rated 5 out of 5 stars

We’ve just returned from an 11 person trip to Milan/Lake Como for the Como FC vs Atalanta game, had to be the most entertaining 0-0 I’ve ever watched! Booking was straight forward (despite a sm... See more

Rated 2 out of 5 stars

£150 each payed. When the details were sent over, we noticed we could have saved at least £75 each. Be prepared to pay additional for carry on luggage. For the amount we payed would have expected... See more

Company replied

Rated 2 out of 5 stars

6am flight on a Friday from Scotland. Arrived in Düsseldorf Airport hotel around 9am. Check in wasn’t until 3pm. All 3 of us had to pay extra for early check in. Breakfastnot included. All 3 of... See more

Company replied

Rated 5 out of 5 stars

Fantastic stag weekend. We'd never have chosen Poznan, Poland but it ended up being the perfect venue. The hotel was clean and comfortable, the city had plenty of bars and nightlife, the football ende... See more

Rated 5 out of 5 stars

Just got back from my MysteryAwayDays trip and it was absolutely brilliant — they sent me to Gdańsk, Poland, and it couldn’t have been a better choice! The whole thing was super easy from start to... See more

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Rated 5 out of 5 stars

Great trip to the French Riviera with my son to watch Nice v Lyon. Could not fault Mystery Away Days - excellent customer service to help me changing my flights around. Hotel was perfect and well-situ... See more

Rated 5 out of 5 stars

Mystery Away Days were absolutely brilliant from start to finish. We booked to watch Sporting Lisbon v Estrela and had a fantastic time – from the moment we got our trip details through to getting bac... See more

Rated 5 out of 5 stars

Cologne is a wonderful city to visit, with lots of bars and restaurants along with really friendly people. The football itself was a great experience. Having never seen a game in Germany I was amazed... See more

Rated 5 out of 5 stars

Absolutely fantastic from start to finish, we got sent to Milan to watch Inter. It was amazing. Great flights, great seats in the stadium in the block next to the ultras so the atmosphere was quality.... See more

Rated 4 out of 5 stars

10 of us booked a mystery away day for a hen. We were really excited to receive the trip destination of Malmo via Copenhagen. Flight times were considered to give us the maximum time away. The only s... See more

Rated 5 out of 5 stars

A nice location, outside of the ordinary we'd go for. We ended up with tickets to see GAIS vs Elfsborg in Gothenburg. An early flight on the Friday and a late flight on the Sunday gave good time fo... See more

Rated 5 out of 5 stars

Amazing experience!! Unreal choice of game with a great atmosphere! We had never been to Croatia before so another country ticked off! Transport was easy to sort out using Ubers and everything was wit... See more

Rated 5 out of 5 stars

Just returned from a fantastic weekend in Annecy and can't thank the team enough for sorting it all out. Great town, incredible football experience and lovely accomodation. The team also were able t... See more

Rated 5 out of 5 stars

The whole experience was a huge success and I would fully recommend! I’m a United fan and my dad is a City fan so we’ve not had many chances to enjoy games together. When I saw the website I thought i... See more

Company replied

Rated 5 out of 5 stars

Been speaking about booking a mystery trip with my mate for ages and we finally decided to book. We asked for somewhere different and not any elite clubs. Mystery away days sent us to Geneva to wa... See more

Rated 5 out of 5 stars

Our trip was fantastic from start to finish. We were sent to a great European city to watch a team we had never heard of, and would never have dreamed of booking for ourselves - and it was absolutel... See more

Rated 5 out of 5 stars

Fantastic away day trip to Sweden, booking process was flawless and communication nearer to the time of the trip was great. When we arrived to Stockholm got a free hotel upgrade and free breakfast 🥞�... See more

Rated 5 out of 5 stars

We got sent to Wroclaw in Poland, a place you’d probably never go to by choice, but it was class! Game was very interesting, beer was cheap and the square / nightlife in the town went down very w... See more

Rated 5 out of 5 stars

Our second year of using Mystery Away Days - 9 of us travelled to Barcelona this time to watch Espanyol vs Getafe. A very easy and enjoyable trip all round - MAD made things simple and easy to enjoy t... See more

Rated 5 out of 5 stars

After positive reviews from a friend who's done of couple of mystery away days, I took the plunge and booked a trip with my son. I have to say the organisation, the communication, the quality of the... See more

Company replied

Rated 5 out of 5 stars

We had a very smooth experience being looked after by Mystery Away Days. Our flights were at very reasonable hours, and meant that we had a solid couple of days in Germany to explore and enjoy. The ap... See more

Rated 5 out of 5 stars

Just came back from Szczecin poland. The entire experience was excellent. Took me to a city I’d never even considered. Atmosphere at the match was spectacular. Good flight times and hotel was servicea... See more

Rated 5 out of 5 stars

Had a fantastic trip to Bergamo, Italy to watch Atalanta v Torino. Accomodation was clean, comfortable and very secure wuth lovely hosts. The city and the football experience were both fabulous. My pa... See more

Rated 4 out of 5 stars

Just back from Geneva to watch yeverdon v grasshoppers with my pal Unreal from start to finish,everything very central aswell with lots of good bars around and the weather was brilliant aswell... See more

Rated 1 out of 5 stars

We were so excited when we got told we were going to Milan to watch Inter vs Cagliari at the San Siro with Mystery Away Days. We made our way to the stadium before the match to soak up the atmo... See more

Rated 5 out of 5 stars

We had the most amazing weekend in malaga for my son's 16th birthday. Everything was great.The football was an amazing experience and the apartment was spotless we didn't want to come home. Thank you... See more

Rated 5 out of 5 stars

Very well organized and sourced accommodation, match tickets and flights. For the price charged we were very impressed with the standard of accommodation and the aspects the Company organized on... See more

Rated 1 out of 5 stars

Terrible from start to finish. The envelope we received had a game for the wrong date and city. Once that was eventually sorted we were told THE DAY BEFORE the trip that we didn't actually have ti... See more

Company replied

Rated 5 out of 5 stars

Excellent trip to Berlin to see Hertha at Olympiastadion Berlin. Great flight times meant we had 3 full days to explore Berlin and 2 nights. Hotel was ideal and in a good location with plenty of trans... See more

Rated 5 out of 5 stars

Just got back from my 3rd Mystery Awayday. Having previously visited Copenhagen and Venice, this time my brother and I were sent to Prague to see Dukla Prague v Sigma Olumouc. Flight time out was good... See more

Rated 5 out of 5 stars

An excellent weekend away, well organised and communicated. Who knew that Eindhoven was a great location for a lively weekend away! Hotel was of a very good quality and location, which was a pleasan... See more

Rated 1 out of 5 stars

Chose this as my stag do, but would not recommend this in the slightest. We asked for an early flight Friday but received a 6:25pm flight (we landed at 9:20pm meaning we missed the first... See more

Rated 5 out of 5 stars

I recently booked with MAD, and have just come back from a great weekend in Berlin, where I watched Hertha BSC at the Olimpiastadion. Communication from the team was great, and I had no issues with th... See more

Rated 2 out of 5 stars

Trip was good, Girona is a lovely city. Stadium is good football game not that great. The customer service from the company was very poor. Got to the hotel and the rooms hadn’t been pay for so... See more

Company replied

Rated 5 out of 5 stars

This was the forth trip I had taken with a group of friends varying between 4-11 of us. We went for the 'obscure' option this time and ended up in Oslo for a Friday night match in Lillestrom just... See more

Company replied

Rated 1 out of 5 stars

I don't want to sound bitter because we got given a poor experience - I fully understand the gamble when making the booking. However what's disappointing is the continuous poor option choice... See more

Company replied

Rated 5 out of 5 stars

Great weekend away! Well organised by Mystery Away Days. They even deal with complications quickly, our accommodation cancelled on us but they found an alternative the same day. Great location good ac... See more

Rated 5 out of 5 stars

I bought this for my son's 18th, him and his girlfriend had a great time in Berlin. Great seats and the hotel was in a perfect location. Be aware you'll have to pay extra to book seats together and to... See more

Rated 5 out of 5 stars

Fantastic weekend in Bergamo. Flight times gave us a lot of time to explore, hotel clean, comfortable and well situated, match was an amazing experience. All organised really well. Would definitely bo... See more

Rated 1 out of 5 stars

I feel bad having to write this review as our first experience with mystery away days was great! Last year we got sent to Milan to watch Inter Milan play at San Siro and it was an amazing weekend... See more

Rated 5 out of 5 stars

Everything about this experience was AMAZING! From the communication (with great support) to the quality of the hotel and match choices, Mystery Away Days delivered in spades. I'd highly recommend... See more

Rated 5 out of 5 stars

It does exactly what it says on the tin. I booked for my wife and me and put in a few destinations we'd rather not go to, a few weeks before departure we got our pack through letting us know we were... See more

Rated 3 out of 5 stars

Bit of a shame with flight times. Also the travelling from the airport to the apartment after a late flight. The accommodation was brilliant. But on the whole it seemed like every aspect was done as c... See more

Rated 5 out of 5 stars

Booked the trip for my brothers 21st Birthday. We’d never been to a game outside of the UK before. Jordan and the team made our experience so easy and straight forward. We had an amazing time watching... See more

Rated 1 out of 5 stars

Avoid. I booked the trip for a birthday present for my dad and his friends. On the day before the trip they told us there was an issue getting the football match tickets but that they would have th... See more

Rated 5 out of 5 stars

What a weekend (not surprised really as this is the 3rd time we’ve done this) The anticipation about not knowing where you’re going is great. I book this trip in about May or June for the la... See more

Rated 5 out of 5 stars

A really original gift with everything taken care of: the thought process is not required as everything is done for you! Decent value for money too. Would highly recommend for lovers of the beautiful... See more

Rated 5 out of 5 stars

We had an amazing time in Norway ! I cannot fault the trip and the instructions/ tips that were emailed to me ahead of the trip. I would highly recommend mystery away days and I would definitely bo... See more

Company replied

Rated 5 out of 5 stars

We all had a fantastic weekend thanks to the Mystery Away Days team. 3 whole days in Nantes, France with the accommodation and match tickets for the Ligue 1 match between FC Nantes & RC Lens. This is... See more

Rated 2 out of 5 stars

My experience, I don’t understand what we paid for. From start to finish, what an absolute shambles. 18 person booking and what we got was just laughable, and in all honesty a company not... See more

Rated 5 out of 5 stars

Sorted out a great trip for me and my Dad to watch Como vs Cagliari and stay in Lake Como! Was a great place and a great experience, flight times were perfect and the hotel was good too. Seats in the... See more

Rated 4 out of 5 stars

third time using MAD, few issues with information pack arriving, Jordan from team was really helpful sorting out issues, what a trip we had in berlin, roll on next year


Company details

  1. Travel Agency

Written by the company

Mystery Away Days sends football fans on a random trip to one of Europe's best cities and provides them with match tickets to a game of football while they're there.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

367 reviews

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Replied to 71% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

I would highly recommend Mystery Away Days!

I would highly recommend Mystery Away Days for an incredible European adventure! Mystery Away Days were excellent in organising our flights, accommodation, and the match tickets with great communication throughout! Our accommodation was in a perfect location and Jordan from Mystery Away Days helped us with any problems and gave us clear information beforehand such as booking into our flights. Can’t wait to book again as this experience brought me incredible growth as well as unforgettable memories.

10 April 2026
Unprompted review
Rated 5 out of 5 stars

I booked a trip as a present for my…

I booked a trip as a present for my sons 21st,we ended up going to Turin to watch Torino Vs Verona.Everything was taken care of,we had a great trip even getting on Torino Tv…
Will be making this an annual trip for me & my son…where next!!
Well done guys & thank you,would highly recommend you again!!

10 April 2026
Unprompted review
Rated 5 out of 5 stars

We had an absolutely amazing time from…

We had an absolutely amazing time from start to finish. We were so lucky to be given Basel and we had time to explore the surrounding area too. We took a train to Lucerne and enjoyed a cruise on the lake. We were also lucky in that we had an evening match 8.30 kick off, so again we could use the days to explore and sample many of the local restaurants and bars. The hotel was basic but clean and very close to the ground meaning we could walk. We would not recommend the breakfast however, you can get much better from the local bakeries. The match itself was a real highlight. The Swiss fans were friendly and we just loved soaking up the atmosphere, flares and all. Basel has a free tram system for tourists so this was another plus. It was the perfect trip for us as a couple, thank you. We will be booking another trip in the future!!!

3 April 2026
Unprompted review
Rated 5 out of 5 stars

Fantastic- from start to finish- well…

Fantastic- from start to finish- well organised from the Jordan and the team- our seats were fantastic! Just the whole package was well delivered and efficient!

Can’t thank Jordan and the team enough for the experience- me and the boys absolutely loved it! Will be using Mystery away days again! Probably for our next lads trip! Highly highly recommend!

20 March 2026
Unprompted review
Rated 5 out of 5 stars

Great experience

Great experience. All went smoothly with plane tickets and the game. Combined a great weekend in Barcelona with the Espanyol game. Thank you.

21 March 2026
Unprompted review
Rated 5 out of 5 stars

Second year of using MAD - can't wait to go again!

Our second year of using Mystery Away Days - 9 of us travelled to Barcelona this time to watch Espanyol vs Getafe. A very easy and enjoyable trip all round - MAD made things simple and easy to enjoy the weekend. Hotel (with a pool!) was in a quiet location but easily accessible to Barcelona via train or tram and the seats in the ground gave us a perfect view of the action. We are already looking forward to booking up to go somewhere new with MAD again next year.

20 March 2026
Unprompted review
Rated 5 out of 5 stars

Booked to take our u10 football team…

Booked to take our u10 football team away .
Had an amazing weekend in nice watching Nice fc v PSG
Could not ask for more . From the start they did everything they could to make the boys dreams come true .

21 March 2026
Unprompted review
Rated 5 out of 5 stars

What a experience

What a experience, 25 of us went, dad's and lads of our U13s football team.
We went for 2 days to barcelona to watch espanyol vs getafe!
The trip was seamless from start to finish!

21 March 2026
Unprompted review
Rated 5 out of 5 stars

Geneva trip

We had a brilliant weekend in Geneva watching Servette vs FC Zurich. The MAD team make sure everything is sorted for you. Can’t recommend it highly enough, we are already planning our next trip. Cheers guys!

6 March 2026
Unprompted review
Rated 5 out of 5 stars

Cologne visit (Bayer Leverkusen)

Brilliant experience! I've been looking forward to doing this for a while and finally found time to book a weekend treat away. Ended up getting to visit the city of Cologne and watching Bayer Leverkusen vs Mainz. Really enjoyed seeing the atmosphere in the Bundesliga and going to a place that I probably wouldn't have chosen. I'd hyped the weekend up in my head, but it matched it definitely! I would recommend it, accommodation (Airbnb) was central and very nice and everything else took the hassle off of booking it yourself

27 February 2026
Unprompted review
Rated 5 out of 5 stars

Wonderful City and great footballing experience.

Cologne is a wonderful city to visit, with lots of bars and restaurants along with really friendly people. The football itself was a great experience. Having never seen a game in Germany I was amazed by the atmosphere and the fact that both sets of fans just sang and danced for 90 mins. All very relaxed in the ground, very few police, no trouble and you can take a beer to your seat!

28 February 2026
Unprompted review
Rated 5 out of 5 stars

Great experience

I recently booked with MAD, and have just come back from a great weekend in Berlin, where I watched Hertha BSC at the Olimpiastadion. Communication from the team was great, and I had no issues with the accommodation, flights or match tickets. I opted for the AirBnB option, and had a small, relatively basic apartment near to the city centre. It was clean and easy to find (the instructions provided for access were very clear) and as somewhere to sleep, it was more than adequate. Overall I can’t fault the experience and will definitely book another trip in the future

1 March 2026
Unprompted review
Rated 5 out of 5 stars

Utterly superb

Utterly superb! we booked for myself and my son for a belated 21 st birthday present. We ended up at Inter Milan vs Genoa at the San Siro - what an experience this was! The flights out - effortless - the home - more than good. Tickets - mid tier right behind the goal...an utterly amazing experience all round. MAD were brilliant in handling queries - whole heartedly recommend!

28 February 2026
Unprompted review
Rated 3 out of 5 stars

Great experience but some snagging points

We asked for a different than usual place and got Prague. We were very happy with this! Apartment was great and we enjoyed the city massively.

However flight times were not the best, meaning we got in very late on Friday and then early Monday morning. Also the game we got tickets too took place after our check out time meaning we had to spend extra money storing our bags.

21 February 2026
Unprompted review
Rated 5 out of 5 stars

Customised Trip

For our third trip, we requested a three night stay, and the company were more than happy to accommodate that.
Gdańsk was the location, and while it was abnormally cold and covered in snow, the city itself is an excellent destination and there's plenty to see.
The train system was ideal and allowed us to take in some sights up in Sopot, while it also took us to our match, which was Arka Gdynia against Legia Warsaw. The atmosphere was incredible, and it was a unique setting to mark a century for the city of Gdynia.
Our hotel was top-notch, and this company definitely deserves a pat on the back for another faultless holiday.

7 February 2026
Unprompted review
Rated 4 out of 5 stars

Great package

Great package. Hotel right in the centre of Madrid, easy to get around and fantastic atmosphere at the game.

6 February 2026
Unprompted review
Rated 5 out of 5 stars

Loved it

Loved it! It wasn’t a huge football game but great atmosphere and great seats. Perfect present for my husband turning 30. The hotel was also great quality and walkable from city centre. Would absolutely do one again!

14 February 2026
Unprompted review

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