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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional service, highlighting their helpfulness, professionalism, and ability to create a safe and enjoyable atmosphere. Many people found the overall service to be outstanding, with hosts going above and beyond to make their experiences memorable and seamless. The locations and user experience were also frequently commended, with consumers appreciating the well-organized tours and engaging pre-match activities. However, some customers also noted issues with the booking process, mentioning issues with accommodation arrangements or experiencing difficulties with ticket distribution for certain high-demand matches. A few other people also felt that the communication regarding meeting points and transportation could be clearer, leading to some confusion.

What people talk about most

Staff

Consumers consistently report positive experiences with staff. Many reviewers praise the hosts and guides,... See more

Service

Customers consistently note positive experiences with service. Many reviewers highlight the seamless... See more

Location

Reviewers highlight positive aspects of location. Customers praise the ease of access to stadiums, with some... See more

User experience

People report positive experiences with the user experience. Many customers describe it as superb and... See more

Booking process

Customers had ambiguous experiences with the booking process. While many recommend booking services like... See more

Based on these reviews

Rated 5 out of 5 stars

Just been to see Galatasaray v Göztepe with home fans representative Arif, what a fantastic guy, dealt with all our issues with a calm professional air. We were initially taken through Istanbul, t... See more

Rated 5 out of 5 stars

We attended the Charlton Athletic experience last Saturday with local host Jayne and her boys and nephew and it was an out of this world experience. From a local breakfast at the Valley Cafe... See more

Rated 5 out of 5 stars

We had an amazing experience for the boca juniors game. We were a group of 10 and it was fun, seamless, and we truly felt taken care of every step of the way. Security was especially important to us w... See more

Rated 5 out of 5 stars

Gonzalo was an awesome host… he made all our family feel included and safe at all times… he organised transport from our hotel to take us to a pub where we all met up and then walked 15 mins to the st... See more

Rated 1 out of 5 stars

During my recent trip with Homefans I discovered that I had paid exactly double the price of a ticket compared to everyone else in my group. When I emailed Homefans I was given a BS response about 'Dy... See more

Rated 2 out of 5 stars

This is my review We arrived on 19/09/2025, and up to two weeks before the trip we were told we’d be staying at a completely different hotel than the one originally advertised. W... See more

Company replied

Rated 2 out of 5 stars

11 day Argentina package. (19th September) The overall experience was ok. If I was to know what was to come and give others advice. I would say to not book th... See more

Company replied

Rated 5 out of 5 stars

Gabriel was the best guide you could imagine. After solving our Face ID problems, he showed us the great pre-game atmosphere. I also really enjoyed our conversation during the game, and afterwards he... See more

Rated 5 out of 5 stars

Attending a game with my son at La Bombonera was a great experience which will be challenging to surpass. Our host Agustin was great, communicating with us prior to meeting, during the pre match stop... See more

Rated 5 out of 5 stars

I booked to go to a river plate game with Ramiro as my guide. I couldn’t recommend this anymore, best experience of my life in any stadium in the world. Ramiro was lovely and showed and communicated e... See more

Rated 5 out of 5 stars

I joined 3 matches, Boca and River in Buenos Aires, Rosario central in Rosario. Homefans organized perfectly, make me having a wonderful experience in Argentina! You feel really like they said: don’t... See more

Rated 5 out of 5 stars

We took the maradona city tour in Naples. Was very good, and Roberto (the guide) was very informative. Amazing to see and hear how Maradona’s influence is still evident throughout the city. The compli... See more

Rated 5 out of 5 stars

Went to see Boca v Racing with homefans. Incredible experience. You simply have to see a game in the Bombonera if you are in Buenos Aires. I have never witnessed an atmosphere like it. Chan was a grea... See more

Rated 5 out of 5 stars

Thumbs up in Rio de Janeiro... Went to a Flamengo-game with Fabio and a Vasco-game with Pedro and I had a sensational time at both games. The hosts are professional, knowledgeable, social and takes ca... See more

Rated 5 out of 5 stars

My husband and me attended the Galatasaray Experience and it was amazing! Our local host OG assisted us with the whole ticket and passolig process , he was super helpful for anything we needed and th... See more

Rated 5 out of 5 stars

I did the Napoli v Genoa game on 5/10/2025. I had heard that tickets would be quite tough to get so decided to use Homefans. I was added to a a group chat 1 week before the game. Tickets wer... See more

Rated 5 out of 5 stars

We attended a River Plate game on 3/15/26 and had an enjoyable evening. Chan was our host and he was very friendly and he clearly communicated all of the logistical details.

Rated 5 out of 5 stars

Our tour was absolutely excellent, thanks to the wonderful tour guide Roberto. It ended up just being the three of us, two adults and my son who absolutely loved it. Roberto is so friendly and persona... See more

Rated 5 out of 5 stars

I highly recommend this tour to the people who is the tourist like the football and want to enjoy the atmosphere inside the stadium. Chan organized everything for us and the transportation after the m... See more

Rated 5 out of 5 stars

I returned yesterday from an incredible trip to Argentina. Together with six friends, we did the 11-day Argentina Tour, including the Super Clásico between Boca Juniors and River Plate. It was... See more

Rated 4 out of 5 stars

I recently used Homefans to book the Boca\River game last September at the La Bombonera. Absolutely bloody amazing, a once in a lifetime experiences, the local hosts were amazing, really looked afte... See more

Rated 4 out of 5 stars

Chan was great. Made it easy for us. Met us before the game for a beer and gave us good instructions for the Staduim. Great atmosphere and loved all the chanting. Ben

Rated 5 out of 5 stars

Chan was such a great person. He guided us thru the crowded fans in the stadium. Definitely coming back

Rated 5 out of 5 stars

Queens Park Rangers fan experience - hosted by Andrew. Great Experience! He’s a true fan and friendly, Knowledgable host. Stood in standing room area with home fans for the two hours. Great fan ene... See more

Rated 5 out of 5 stars

I had a great experience at the game both Chan and Fran were great.

Rated 5 out of 5 stars

Atletico Junior Matches are a must-see. Anderson was a wonderful guide. Communication was great, and the experience was priceless. Anderson made getting to and from the match easy, and the match expe... See more

Rated 5 out of 5 stars

Everything was perfect. Security, punctuality, experience, availability. Chan was a wonderful guide during the all process

Rated 5 out of 5 stars

Superb experience from start to finish. Great communication beforehand and the actual experience was one I’ll never forget. I highly recommend adding this to your Rio itinerary and will definitely go... See more

Rated 5 out of 5 stars

I had a fantastic time with Tomaz watching Corinthians V Gremio on 2nd November ‘25. From arrival at the station greeted by fireworks, smoke bombs and crazed chanting fans, and then onto hanging out w... See more

Rated 5 out of 5 stars

On 1 April 2026 we went to Fluminense vs. Corinthians match in Maracaná stadium with Juan. It was an unforgettable experience! On the day of booking Juan contracted me by WhatsApp confirming the booki... See more

Rated 5 out of 5 stars

Matheus was an incredible host and made the whole Maracanã experience unforgettable. His passion for Flamengo, knowledge of the club, and ability to bring the atmosphere to life really stood out... See more

Rated 5 out of 5 stars

Gianluca sent me a full Itinerary of the metro and how to get around Naples, Saturday morning we got the metro from Mostra,We visited the Maradona murals in the Spanish Quarter, Diego is alive and goo... See more


Company details

  1. Online Marketplace
  2. Travel Agency

Written by the company

Homefans is a global marketplace for unforgettable sports travel experiences. From football derbies in Buenos Aires to matchdays in Istanbul, we connect travellers with passionate local hosts who bring the game – and the city – to life.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

244 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 75% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I joined 3 matches with homefans

I joined 3 matches, Boca and River in Buenos Aires, Rosario central in Rosario. Homefans organized perfectly, make me having a wonderful experience in Argentina! You feel really like they said: don’t worry anything just enjoy the match.

24 August 2025
Unprompted review
Rated 4 out of 5 stars

Chan was great

Chan was great. Made it easy for us. Met us before the game for a beer and gave us good instructions for the Staduim. Great atmosphere and loved all the chanting. Ben

17 August 2025
Unprompted review
Rated 5 out of 5 stars

Gonzalo was an awesome host… he made…

Gonzalo was an awesome host… he made all our family feel included and safe at all times… he organised transport from our hotel to take us to a pub where we all met up and then walked 15 mins to the stadium with other fans. The box seats are in an excellent position at the Bocca Junior stadium and there’s clean toilets and refreshments available right by them … a night to remember for sure! Do it! ⚽️

9 August 2025
Unprompted review
Rated 5 out of 5 stars

La Bombonera was amazing!

Attending a game with my son at La Bombonera was a great experience which will be challenging to surpass. Our host Agustin was great, communicating with us prior to meeting, during the pre match stop at a nice restaurant near La Bombonera, and after the match. Overall it is a football pilgrimage that every serious fan of the sport should do at least once.

9 August 2025
Unprompted review
Rated 5 out of 5 stars

Boca v Racing

Went to see Boca v Racing with homefans. Incredible experience. You simply have to see a game in the Bombonera if you are in Buenos Aires. I have never witnessed an atmosphere like it. Chan was a great as our guide for the tour, and the whole experience went smoothly from start to finish.

9 August 2025
Unprompted review
Rated 5 out of 5 stars

Naples walking tour

Our tour was absolutely excellent, thanks to the wonderful tour guide Roberto. It ended up just being the three of us, two adults and my son who absolutely loved it. Roberto is so friendly and personable considerate and has the most incredible knowledge and facts that he shares with you along the way. He has a great sense of humour as well and tailored some of the history and facts for our 10-year-old son as well which was just perfect. We spent about three or four hours with Roberto in the end. Paul rounded off with a fantastic espresso. he knows so many people about town which just makes it even more enjoyable. The Maradona murals are brilliant. You really feel like you’ve seen so many parts of the city On this tour. We only had 48 hours in Naples that have been shown so many things on this tour we can revisit in the future. Thank you Roberto for everything we will certainly be booking you again and will be sharing details with all of our friends and family. Grazie!!! 🙏❤️💚🤍

3 August 2025
Unprompted review
Rated 5 out of 5 stars

Thumbs up in Rio de Janeiro..

Thumbs up in Rio de Janeiro... Went to a Flamengo-game with Fabio and a Vasco-game with Pedro and I had a sensational time at both games. The hosts are professional, knowledgeable, social and takes care of you while you are there. Great time, just do it....

20 July 2025
Unprompted review
Rated 5 out of 5 stars

River Plate with Ramiro

I booked to go to a river plate game with Ramiro as my guide. I couldn’t recommend this anymore, best experience of my life in any stadium in the world. Ramiro was lovely and showed and communicated everything perfectly. Couldn’t recommend enough, best experience ever!

27 July 2025
Unprompted review
Rated 5 out of 5 stars

We took the maradona city tour in…

We took the maradona city tour in Naples. Was very good, and Roberto (the guide) was very informative. Amazing to see and hear how Maradona’s influence is still evident throughout the city. The complimentary pizza was excellent!!!

18 July 2025
Unprompted review
Rated 4 out of 5 stars

I recently used Homefans to book the…

I recently used Homefans to book the Boca\River game last September at the La Bombonera. Absolutely bloody amazing, a once in a lifetime experiences, the local hosts were amazing, really looked after you. HOWEVER!! If your booking this particular match you need to be aware, getting tickets for games particularly this one, can be difficult, the tickets are distributed via the Bora Bora, which are like the Ultras here in Europe and if they turn round to the hosts and say that’s it, no more! then hosts are not getting any more tickets, potentially leaving customers very disappointed!

Beware of this, it could happen to you. Now to be fair to Homefans they did reimburse those that did not get into the ground.

21 September 2024
Unprompted review
Rated 5 out of 5 stars

We have just returned from a weekend in…

We have just returned from a weekend in Belgrade to watch the Eternal Derby.
Wow. Just wow.
3 - 3 , last minute penalty , flares , pyros. Everything we were hoping for.
A truly fantastic experience.
The organisation and the hospitality from Homefans and in particular Andrija was truly excellent.
He went above and beyond to ensure that the group came together and that everyone felt welcome in his City.
We will be back again one day.
Thank you Andrija

22 February 2025
Unprompted review
Rated 5 out of 5 stars

My second review for Homefans

My second review for Homefans. I have used them four times now (Belgrade, Krakow, Glasgow and most recently Rome) and they never disappoint. Always a memorable occasion! I wonder where my next trip with them will take me 🤔

2 February 2025
Unprompted review
Rated 5 out of 5 stars

Ditched Bury FC for AC Milan

After Bury FC withdrew from the Fenix Trophy because of a fixture backlog, stopping our planned trip to Helsinki, I looked around for a replacement experience.
AC Milan at the San Siro was a great choice. Our host Luca was a knowledgeable guide, meeting us in good time and walking us down to the ground. We had drinks in a local bar before he walked us to the queue to get in. Luca provided us with a handout history of the club and some great stories about the Rossoneri.
This is my second HomeFans experience and I would definitely recommend them if you want to take the hassle out of watching football abroad.
The only downsides- the fog, which slightly impeded our view at times and helped us get lost afterwards, and the packed tube, and Italians not having football programmes- were outside anyone's control.
Communication was good from HomeFans and Luca.
PS I bought Luca a gift of a 1971 copy of "Forza Milan!" but I left it at the hotel. Sorry!

30 November 2024
Unprompted review
Rated 5 out of 5 stars

Great experience

Great experience! Went to Boca, River, Argentinos Juniors and All boys with homefans and it was all perfect. Transport is included and hosts are generous and welcoming. Would definitely recommend to book an Argentinian (or any other) football experience with them!

23 October 2024
Unprompted review

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