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Holden Smith Law Reviews 

1,235
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Considering 275 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and positive approach, making interactions pleasant and efficient. The service provided is frequently described as excellent, with many people appreciating the clear communication and smooth process. Reviewers highlight quick response times, noting that queries were addressed promptly and updates were consistently provided. However, some customers noted issues with communication, experiencing unresponsiveness, delays, and difficulty reaching staff by phone. Emails sometimes went unanswered for days, requiring frequent chasing for updates and causing frustration.

What people talk about most

Staff

Consumers find staff to be positive, with many reviewers praising specific individuals for their... See more

Service

Customers had positive experiences with service, often highlighting the efficiency and professionalism of the... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting responsive,... See more

Response time

Reviewers mention positive feedback about response times, with many customers praising the quick and... See more

Customer communications

People report ambiguous experiences with contact, with many reviewers expressing frustration over... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I am happy to recommend Anna Somerville of Holden Smith Law and should like to advise that during a very protracted house sale Anna kept in touch and was responsive to all my queries throughout. I'... See more

Company replied

Rated 5 out of 5 stars

Excellent company with sound advice and structure. If you need any help with Business legal advise sale or transfer of assets i highly recomment you talk to them. A smooth and clear transition experie... See more

Company replied

Rated 5 out of 5 stars

Holden Smith Law dealt with my house purchase recently and I cannot recommend them highly enough. I was kept informed through the whole process by Eleanor, Katie and Rosette and any questions I had we... See more

Company replied

Rated 5 out of 5 stars

We used SAM Conveyancing to handle our house sale and purchase. They put us in touch with Holden Smith Law, and we were assigned Haider Tarique. The level of service was excellent throughout. H... See more

Company replied


Company details

  1. Legal Services
  2. Divorce Lawyer
  3. Estate Planning Attorney
  4. Family Law Attorney
  5. Lawyer
  6. Real Estate Attorney

Written by the company

Holden Smith are a law firm with a difference. You, our clients, are at the centre of everything we do. We want your experience with us to be refreshing, simple and straight-forward. Our dynamic, pro-active and tech-savvy team will use every available method to speed up service in all areas.'


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 96% of negative reviews

Typically replies within 48 hours

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4.5

All reviews

(1,235)

270 reviews in the last 12 months

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Rated 5 out of 5 stars

Smooth Process

Joe Furness assisted with a deed transfer. All parties involved were being continuously updated throughout the process, and any questions raised were answered courteously and with good turnaround. Thank you

13 February 2026
Unprompted review
Holden Smith Law logo

Reply from Holden Smith Law

Hi Rolando,

Thank you for taking the time to write us this 5-star review.

Kind regards,

Holden Smith.

Rated 5 out of 5 stars

I purchased a property with Holden…

I purchased a property with Holden smith and received a lot of help and guidance from Michala Meakin. I found the team very friendly and professional. They listen and respond timely.

13 February 2026
Unprompted review
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Reply from Holden Smith Law

Hi Muhammad,

We are pleased to read that you are happy with how Michala handled your purchase and have passed on your kind words to her.

Kind regards,

Holden Smith.

Rated 5 out of 5 stars

Fantastic, Professional Service from Luke and Steph

I can wholeheartedly recommend Luke and Steph at Holden Smith. I have used the firm historically for residential conveyancing and they have been brilliant and the commercial team was much the same. Luke and Steph took over a relatively complex case with a pushy seller that enforced strict deadlines. They managed to get the matter dealt with effectively and proficiently. Luke kept me informed throughout the entire process. Thanks again for all your hard work.

12 December 2025
Unprompted review
Holden Smith Law logo

Reply from Holden Smith Law

Hi Joseph,

Thank you for recommending our team. We are delighted to read that you are happy with how Luke and Steph handled your case and have passed on your kind words to them both.

Kind regards,

Holden Smith.

Rated 5 out of 5 stars

Highly recommend

Highly recommend, Francesca went over and above to help me buy my home

11 February 2026
Unprompted review
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Reply from Holden Smith Law

Hi Mary,

Thank you for taking the time to write us this review.

Kind regards,

Holden Smith.

Rated 5 out of 5 stars

Very happy with all the team especially…

Very happy with all the team especially Lauren braithwaite and Michaela meakin they helped us with our questions all the way through so so happy with the service we received would definitely recommend this company

27 January 2026
Unprompted review
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Reply from Holden Smith Law

Hi Leigh,

Thank you for recommending our services. We are delighted to read that you are happy with how Lauren and Michaela handled your case and have passed on your kind words to them.

Kind regards,

Holden Smith.

Rated 5 out of 5 stars

Sale of our property

Everything went very smoothly with the sale of our flat, and Anna and Alex in the Horsforth office were very helpful.

6 February 2026
Unprompted review
Holden Smith Law logo

Reply from Holden Smith Law

Thank you for writing us this review.

Kind regards,

Holden Smith.

Rated 5 out of 5 stars

Was recommended Zack McKinley-Baines of…

Was recommended Zack McKinley-Baines of Holden Smith by our Mortgage Advisor when we were in the position to sell our house. Although process of selling our house took over 14 months with completion fine done recently, Zack and his team (including Leah, Jessica and Laura) were always on hand to support us especially when it came to help provide updates to our queries when requested. They also made time to be on call with us when needed.
The whole conveyancing process can be quite daunting to the consumer and so its nice to have people like Zack and his team for guidance and support. My only criticism is that the provided app could be of better use and in terms of regular updating for us, however no complaints from me when it comes to updates via emails and calls.

5 February 2026
Unprompted review
Holden Smith Law logo

Reply from Holden Smith Law

Hi John,

Thank you for taking the time to write us this review. We are pleased to read that you are happy with the level of service that Zack and the team provided you with your sale.

We also thank you for your feedback into our app and we shall look into the matter.

Kind regards,

Holden Smith.

Rated 5 out of 5 stars

Highly recommend

I dealt with both Luke and Steph and couldn't be happier with how my case was handled. Highly recommend.

23 December 2025
Unprompted review
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Reply from Holden Smith Law

Hi Leam,

Thank you for recommending our services.

We have passed on your kind words to Luke and Steph.

Kind regards,

Holden Smith.

Rated 5 out of 5 stars

Lauren and Michala from Holden Smith…

Lauren and Michala from Holden Smith were extremely helpful and fast, getting my house purchase through quickly and seamlessly. Highly recommend.

4 February 2026
Unprompted review
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Reply from Holden Smith Law

Thank you for recommending our services. We have passed on your kind words to Lauren and Michala.

Kind regards,

Holden Smith.

Rated 5 out of 5 stars

Brilliant service from start to finish

Brilliant service from start to finish. Zack was very helpful and quick to respond when we had any questions. Thanks

30 January 2026
Unprompted review
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Reply from Holden Smith Law

We are delighted to read that you are happy with how Zack handled your case and have passed on your kind words to him.

Kind regards,

Holden Smith.

Rated 5 out of 5 stars

Fantatic Service

Francesca was attentive and extremely quick with her responses. We couldn't have gotten the keys so quickly for the property without the help we got from her and the rest of the team at Holden Smith.

22 January 2026
Unprompted review
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Reply from Holden Smith Law

Hi Oscar,

We are pleased to read that you are happy with the level of service that Francesca and our team provided you for your purchase and have passed on your kind words to them both.

Kind regards,

Holden Smith.

Rated 5 out of 5 stars

Fantastic service

Francesca Graham at Holden Smith Law has dealt with both our house sale and new house purchase. Francesca was fantastic during the whole process. Very quick to respond to emails and kept us up to date throughout the whole process. The overall service was brilliant. We highly recommend Francesca to anyone looking for conveyancing services.

2 February 2026
Unprompted review
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Reply from Holden Smith Law

Hi Jo,

Thank you for taking the time to write us this lovely review. We have passed on your kind words to Francesca.

Kind regards,

Holden Smith.

Rated 5 out of 5 stars

Great experience from start to end

Great experience from start to end. Francesca Graham and colleagues were friendly, knowledge, very quick to respond and made the whole process run smoothly. Couldn't recommend anyone better.

29 January 2026
Unprompted review
Holden Smith Law logo

Reply from Holden Smith Law

Hi Matt,

We are delighted to read that you are happy with the level of service that Francesca and our team provided you with your case and have passed on your kind words to them.

Kind regards,

Holden Smith.

Rated 1 out of 5 stars

Slow & Increased Fees Mid-Process

We accepted a quote that was tailored for a company remortgage. After doing nothing on our case for over one month, Holden Smith told us the fees were increasing and they would not honour the original quote they provided. There were no changes to the initial terms and all the requested information we provided was correct.

We had reverted to a higher mortgage rate, so there was a direct cost to our company because of Holden Smith Smith’s actions. We since switched to another solicitor and will be filing a formal complaint.

6 January 2026
Unprompted review
Holden Smith Law logo

Reply from Holden Smith Law

Hi Michael,

We believe that you are you in contact with our team and we are looking into this. We shall come back to you via email once we have completed our investigation.

Kind regards,

Holden Smith.

Rated 5 out of 5 stars

Mine was a pretty complex case

Mine was a pretty complex case. However, thanks to the expertise and professionalism of the solicitor Alex Jones we got to the desired finale. Alex is an impeccable communicator, succinct and punctual, and a good problem solver. I was kept well-informed throughout the process and all my questions were answered. I would certainly recommend Alex Jones as a solicitor. Marina Blackwell

30 January 2026
Unprompted review
Holden Smith Law logo

Reply from Holden Smith Law

Hi Marina,

Thank you for recommending our services. We are pleased to read that you are happy with how Alex handled your complex case.

Kind regards,

Holden Smith.

Rated 1 out of 5 stars

8-10 week buy-out took 6mths and 14mths to be sent deeds

An 8-10 week buy-out between two amicable parties took seven months for primary conclusion but 15 months to fully conclude.
A simple process, started in Jun 2024, financially completed end of Nov but only fully, legally concluded today, 30Jan 2026

Whilst always polite, the staff came across as very inexperienced, asking astonishing and sometimes, stupid questions, clearly not reviewing case files or correspondence, to ensure they knew the case history or client relationship, before initial contact.

Their lack of professionalism and poor attitude reflects very badly on the firm but is presumably considered to be a perfectly acceptable work ethic.

Details:
Engaged HSL in June 2024, heard nothing until late Aug. (I was sick for 3mnths, unable to chase.)
When both parties escalated with their respective, lax, law firms, things started to move, but then my solicitor left & either nobody took over my case or they chose not to do any work on it until forced to do so.

In October, still not concluded despite repeated msgs re urgency. They knew I had to urgently leave the country but still asked questions like 'do you still want to complete asap?'!!!

A date was agreed by all parties yet nothing happened. HSL didn't bother to msg that day or for another week to explain why completion didn't take place! Awkward as i'd left the UK.

The buy-out didn't complete until late November and only as a direct result of our combined pressure.

I have only just, today, 14 months later, received from HSL, my corrected title deeds, not in a personal email of course, but in a template letter which is full of unrelated, irrelevant instructions.

I cannot recommend this firm.

30 January 2026
Unprompted review
Holden Smith Law logo

Reply from Holden Smith Law

Hello,

Please may we ask that you provide us with further information about your case including your case reference number to info@holdensmith.co.uk and shall look into this right away.

Kind regards,

Holden Smith.

Rated 5 out of 5 stars

Lucy acted for me on the sale of my…

Lucy acted for me on the sale of my house and I couldn’t have instructed anyone better. From the initial conversation right through to completion the communication, customer service and attention to detail was 10/10. I will definitely use this law firm again and would recommend to anyone to do the same. Thank you again Lucy, you were amazing!

29 January 2026
Unprompted review
Holden Smith Law logo

Reply from Holden Smith Law

Hi Ellie,

Thank you for recommending our services. We are delighted to read that you are happy with how Lucy and the team handled your case and have passed on your kind words to them.

Kind regards,

Holden Smith.

Rated 5 out of 5 stars

We employed Holden Smith to look after our sale and purchase of our new property

We employed Holden Smith to look
After our Sale and Purchase of a new
Property,

We know how stressful this can be,

We first had Lauren Brathwaite as our
Solicitor who guided us through the
Process,

Going forward Michala Meakin took over
We had some trying times due to the
Chain not wanting to move until the
New Year well I have to say Michala was
Excellent putting up with me constantly
Getting in touch but she would always
Have answers for me,

Thank You Holden Smith of Denby Dale
Office,

17 December 2025
Unprompted review
Holden Smith Law logo

Reply from Holden Smith Law

Hi Dennis,

We are delighted to read that you are happy with how Michala and Lauren handled the sale and purchase of your new home and have passed on your kind words to them.

We wish you all the best in your new home.

Kind regards,

Holden Smith.

Rated 5 out of 5 stars

It was my first time purchasing a house

It was my first time purchasing a house and Alex Jones was amazing throughout. He kept us updated at every stage of the sale & was always available when I had a question. Can’t recommend him enough!

28 January 2026
Unprompted review
Holden Smith Law logo

Reply from Holden Smith Law

Hi Lydia,

Thank you for recommending our services. We have passed on your kind words to Alex and the team.

We wish you all the best in your new home.

Kind regards,

Holden Smith.

Rated 5 out of 5 stars

Great Experience

My Re-Mortgage was dealt with Joe Furness and the process was smooth and hassle free. Everything was handled on time and very professional. Thank You Joe!

1 December 2025
Unprompted review
Holden Smith Law logo

Reply from Holden Smith Law

Hi Philip,

Thank you for taking the time to write us this 5-star review. We have passed on your kind words to Joe and the team.

Kind regards,

Holden Smith.

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