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Holden Smith Law Reviews 

1,240
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 277 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently commend the staff for being helpful, professional, and making processes stress-free. Many highlight the excellent service, noting its efficiency and the smooth handling of transactions. Reviewers consistently praise the customer service and response times, with many appreciating quick replies and clear communication. However, some customers also noted issues with communication, experiencing unresponsiveness and difficulty contacting the company. These individuals reported significant delays in their processes and felt unsupported, often needing to chase for updates.

What people talk about most

Staff

Customers had positive experiences with staff, frequently highlighting their professionalism, helpfulness,... See more

Service

Reviewers mention positive feedback about service, with many describing their experiences as smooth,... See more

Customer service

Clients share positive opinions on customer service, frequently highlighting the professionalism, efficiency,... See more

Response time

Consumers find response times to be largely positive, with many reviewers highlighting quick and efficient... See more

Customer communications

Users describe ambiguous interactions with contact, with many reviewers reporting extreme frustration due to... See more

Reviews shaping this summary

Rated 5 out of 5 stars

My experience with Holden Smith was fantastic. . I have just purchased my house as a first time buyer and was nervous about the whole process . Alex Jones my solicitor was so helpful and fantastic. Al... See more

Company replied

Rated 5 out of 5 stars

I am happy to recommend Anna Somerville of Holden Smith Law and should like to advise that during a very protracted house sale Anna kept in touch and was responsive to all my queries throughout. I'... See more

Company replied

Rated 5 out of 5 stars

Excellent company with sound advice and structure. If you need any help with Business legal advise sale or transfer of assets i highly recomment you talk to them. A smooth and clear transition experie... See more

Company replied

Rated 5 out of 5 stars

I have just moved home, with Holden Smith helping us through the process of selling and buying. Keely Moore our solicitor was so helpful and fantastic, making this as stress free as it could be. I cou... See more

Company replied


Company details

  1. Legal Services
  2. Divorce Lawyer
  3. Estate Planning Attorney
  4. Family Law Attorney
  5. Lawyer
  6. Real Estate Attorney

Written by the company

Holden Smith are a law firm with a difference. You, our clients, are at the centre of everything we do. We want your experience with us to be refreshing, simple and straight-forward. Our dynamic, pro-active and tech-savvy team will use every available method to speed up service in all areas.'


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

1K reviews

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1-star

No recent history of asking for reviews

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Replied to 100% of negative reviews

Typically replies within 1 week

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4.6

All reviews

(1,240)

276 reviews in the last 12 months

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Rated 5 out of 5 stars

READILY AVAILABLE

My solicitor Abena was readily available to answer any of my questions and explained the procedure to me in due time. In her absence, her colleague Olivia would step in and support me with any queries I had. The receptionist Tina is Brilliant with her lovely smile and professional attitude.

10 November 2025
Unprompted review
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Reply from Holden Smith Law

We are delighted to read that you are happy with the level of service that our team provided you and have passed on your kind words to them.

Kind regards,

Holden Smith.

Rated 4 out of 5 stars

Just purchased a house and used Holden

Just purchased a house and used Holden, Tina in particular was very polite and welcoming, Alex gave great communication.
A little above cost of other solicitors.

24 October 2025
Unprompted review
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Reply from Holden Smith Law

Thank you for taking the time to write us this review. We have passed on your kind words to the team.

Kind regards,

Holden Smith.

Rated 5 out of 5 stars

Had a great experience with Hannah at…

Had a great experience with Hannah at Holden Smith who managed my sale and purchase. Hannah kept me updated every step of the way with little to no chasing my part. Hannah always returned my calls / emails in a timely and professional manner. Having used Holden Smith for an another house sale last year also I would recommend and would use again. Thank you Holden Smith and Hannah too!

25 November 2025
Unprompted review
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Reply from Holden Smith Law

Hi Victoria,

Thank you for recommending our services. We are delighted to read that you are happy with how Hannah handled your sale and purchase and have passed on your kind words to her.

We look forwards to working again with you in the future.

Kind regards,

Holden Smith.

Rated 4 out of 5 stars

Overall Great Service and Friendly

My contacts Sara and Tilly were very professional, always a delight to talk to and very helpful over the phone. When I emailed long lists of questions to them via email the answers were always very informative and if I didn't understand something they usually offered to have a phone call.

Overall the work was conducted to a high quality. I didn't have any issues with the documents they provided other than one small typo I noticed.

My main criticism and the reason I don't quite give 5 stars is I felt I was not properly updated with the status of my house purchase throughout the process and felt like I needed to chase them on occasion to make sure things were progressing. Holden Smith have an app that is mean to automatically update you when a milestone is achieved (searches sent for, searches retrieved, mortgage received etc.). This app did not seem to update me automatically and I had to chase for an update every now and again. However I think this is a problem always prevalent with any solicitor and I doubt this issue was any worse with Holden Smith than any other solicitors.

Overall I would recommend using Holden Smith for your house purchase.

3 December 2025
Unprompted review
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Reply from Holden Smith Law

Hi Dave,

Thank you for taking the time to leave us this honest review. We have passed on your kind words to Sara, Tilly and the team.

Kind regards,

Holden Smith.

Rated 5 out of 5 stars

A really positive experience

This was a really positive experience, many thanks to Joe Furness and his team.
They were efficient, easy to communicate with, friendly and got the job done quickly.

2 December 2025
Unprompted review
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Reply from Holden Smith Law

Hi Nicola,

Thank you for taking the time to write us this lovely review. Your kind words have been passed onto Joe and the team.

Kind regards,

Holden Smith.

Rated 5 out of 5 stars

Fantastic customer service Tina went…

Fantastic customer service Tina went above and beyond today. Highly recommended.

1 December 2025
Unprompted review
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Reply from Holden Smith Law

Hi Julie,

Thank you for taking the time to write us this lovely review. We have passed on your kind words to Tina.

Kind regards,

Holden Smith.

Rated 5 out of 5 stars

Sukhmani of Holden Smith handled the…

Sukhmani of Holden Smith handled the sale of my brother in laws home from the beginning of July 2025. He was on end of life and there was a risk of everything being frozen if he passed away prior to sale, but he had strong wishes that his sale would take place during his life. Sadly, after signing the contract, he passed away a couple of weeks short of exchange. The sale was still agreed. The buyers still wished to purchase and were prepared to wait pending probate. The proceedings were dealt with as quickly as possible and the sale completed on the 26th November 2025. It was an emotional time but Sukhmani and team dealt with everything professionally and with patience, care and support. A big thank you from the family

26 November 2025
Unprompted review
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Reply from Holden Smith Law

Hi Jeff,

Thank you for taking the time to write us this review. We are delighted to read that you are happy with how Sukhmani and the team handled your brother in laws sale during such a difficult period.

Our thoughts are with you and your family.

Kind regards,

Holden Smith.

Rated 5 out of 5 stars

Thank you so much of Damaride and alta…

Thank you so much of Damaride and alta for thier professional skills to complete my purchase on time

24 November 2025
Unprompted review
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Reply from Holden Smith Law

Hi Tehmina,

Thank you for taking the time to write us this review. We have passed on your kind words to Damaride and the team.

Kind regards,

Holden Smith.

Rated 5 out of 5 stars

Satisfied and happy clients

All the staff we had contact with were extremely professional, polite and helpful especially Katie and Rosette who dealt with the sale of our property.

21 November 2025
Unprompted review
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Reply from Holden Smith Law

Hi Sheila,

We are delighted to read that you are happy with the level of service that Katie and Rosette provided you for your sale.

Kind regards,

Holden Smith.

Rated 5 out of 5 stars

My experience has been excellen…

My experience has been excellent throughout the process of selling and buying property. Ryanne and Kirsty acted professionally and communicated promptly. They alleviated much of the stress and made the process much easier

23 October 2025
Unprompted review
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Reply from Holden Smith Law

Hi Christie,

We are delighted to read that you are happy with how Ryanne and Kirsty handled your purchase and sale and have passed on your kind words to them.

Kind regards,

Holden Smith.

Rated 5 out of 5 stars

Buying my first home.

It was a long process, however Rosette,Brittany & Jade made it happen after getting through all the never ending documentation that was needed. A big thank you to them all.

19 November 2025
Unprompted review
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Reply from Holden Smith Law

Hi Kat,

Thank you writing us this 5-star review. We have passed on your kind words to Rosette, Brittany and Jade.

Kind regards,

Holden Smith.

Rated 5 out of 5 stars

After trying to find a local solicitors…

After trying to find a local solicitors firm that was both accessible and willing to witness signatures on a Statutory Declaration form I finally found Holden Smith at Horsforth, Leeds. The receptionist Tina and Leanne the solicitor were both very friendly and helpful and I was in & out in 5 minutes. Excellent service. Thank you.

17 November 2025
Unprompted review
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Reply from Holden Smith Law

Hi Barbara,

Thank you for taking the time to write us this lovely review. We have passed on your kind words to Tina and Leanne.

Kind regards,

Holden Smith.

Rated 5 out of 5 stars

I needed to make a will

I needed to make a will
Andy (Norton) went through and explained all i needed to know and made the process easy and straight forward

18 November 2025
Unprompted review
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Reply from Holden Smith Law

Hi Steven,

We are delighted to read that you are happy with how Andy handled the writing of your will and have passed on your kind words to him.

Kind regards,

Holden Smith.

Rated 5 out of 5 stars

Quick responses

Joe was quick to respond to my emails and requests for information. I felt he was available for me to talk to which made the process of repaying my help to buy equity loan as easy as it could be. Holden Smith were also very competitively priced compared to other law firms. I would have no hesitation in using them again if I needed to.

17 November 2025
Unprompted review
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Reply from Holden Smith Law

Hi Julie,

Thank you for recommending our services. We are delighted to read that you are happy with how Joe handled your case and have passed on your kind words to them.

Kind regards,

Holden Smith.

Rated 3 out of 5 stars

I wouldn't recommend for conveyancing

I wouldn't recommend for conveyancing. On no occasion did the solicitor, allegedly responsible for the case, ever return any of my calls. There were various people handling the case and it was certainly a case of too many cooks which resulted in a lack of consistency and factually correct communication. Information was requested that when I questioned was actually unnecessary which gave me cause for concern that the team didn't understand the legal elements of selling a probate property. Unbelievably, it was my estate agent who advised of the intended exchange and completion date/s although I'd been asking the Holden Smith team for several weeks, they'd neither thought to ask if the date/s were suitable or even notify me of the proposed date/s! Poor, poor, poor. I would also be concerned in terms of customer confidentiality after receiving an email pertaining to another conveyancing case that they were dealing with; it made me wonder if details of my case had been shared with other parties.
Update 20/11/25: further details emailed to Holden Smith as they'd requested in their response.

Update 10/12/25: interesting to note that despite emailing further details, as Holden Smith had requested, I’ve received no response from them at time of writing. Again, poor!

20 October 2025
Unprompted review
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Reply from Holden Smith Law

We are sorry to read about your experience. Please may we ask that you provide us with further information including your case reference number to info@holdensmith.co.uk so that we can investigate this further.

Kind regards,

Holden Smith.

Rated 5 out of 5 stars

A fantastic law firm.

Thank you SO much to Ryanne for helping us buy our forever home. Ryanne was unbelievable, she’s so knowledgable and professional but most of all, she was there and available for queries and general reassurance when we thought it might all fall through. Kirsty was also amazing and helped ensure we received docs and emails as expected- thank you so much too. Whilst I never plan on moving again, Holden Smith will always be our first call and I will continue to shout from the rooftops how amazing you all are.

9 October 2025
Unprompted review
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Reply from Holden Smith Law

Hi Chantelle,

We are delighted to read that you are happy with how Ryanne and Kirsty handled your purchase and have passed on your kind words to them both.

We wish you all the best in your new forever home.

Kind regards,

Holden Smith.

Rated 5 out of 5 stars

Alex Jones was excellent throughout

Alex Jones was excellent throughout, cheers for the work getting everything done.

17 November 2025
Unprompted review
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Reply from Holden Smith Law

Hi Edward,

Thank you for leaving us this 5-star review. We have passed on your kind words to Alex and the team.

Kind regards,

Holden Smith.

Rated 5 out of 5 stars

Excellent service from Zain Khan

Excellent service from Zain Khan. Professional, efficient and great communication.

14 November 2025
Unprompted review
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Reply from Holden Smith Law

Hi Deevia,

Thank you for leaving us this review.

Kind regards,

Holden Smith.

Rated 5 out of 5 stars

Professional and courteous.

I had a professional and courteous experience. The conveyancing was conducted mostly via email making the sale of my property relatively fast and efficient.

Excellent value for money and a very good experience. I would definitely recommend.

14 November 2025
Unprompted review
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Reply from Holden Smith Law

Hi Brian,

We are delighted to read that you are happy with how our team handed your conveyancing and have passed on your kind words to them.

Kind regards,

Holden Smith.

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