Order arrived destroyed and missing items which were replaced. Instead of shipping the usual ones I purchase I received the less expensive ones without B-12 which are not working well at all.Going to... See more
Company replied
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Valued Waldo Community, We want to take a moment to share a significant update with you. Over the past year, Waldo has faced immense challenges in maintaining fulfillment reliability. We understand the impact this may have had on your experiences, and we appreciate the patience and understanding you've demonstrated during this time. The good news is that Waldo is on the verge of returning to normal business operations. Our dedicated team has worked tirelessly to overcome the difficulties we encountered, and we're excited to announce that positive changes are on the horizon. To those who may have faced challenges and are contemplating sharing feedback, we genuinely appreciate your perspectives. We understand that the past year presented hurdles, and we're grateful for the patience and loyalty you've shown during this period. As we eagerly anticipate a return to normal business operations at Waldo, we acknowledge any past difficulties and want to assure you that we are committed to enhancing your overall experience. Your valuable insights contribute to our ongoing efforts to provide the best service possible. In this spirit of growth and improvement, we invite you to share your thoughts as we collectively navigate towards a brighter future. Your unique perspective helps shape the positive changes we are making, and we are excited about the opportunities ahead. Thank you for being an essential part of the Waldo community. Together, we will continue to overcome challenges and strengthen our resolve to provide you, our valued customers, the best possible vision care experience.
The Frames, 1 Phipp Street, EC2A 4PS, London, United Kingdom
Replied to 100% of negative reviews
Typically replies within 2 weeks
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I have been a customer for several years. Upon notification that they were shutting down, I purchased a 6 month supply on 12/30/25 and have yet to receive my order. I just spoke to customer service and was informed that my prescription is no longer in stock and out of production as they have shut down production at this point. I was charged on 12/30/25 for the 6 month supply. I don't understand why they processed my order (and took my payment) and just...well...disappeared with it. I'd had a few issues over the years, but this one just takes the cake.

Reply from Waldo Contact Lenses
They worked well for me. Sorry I wasn't able to keep up the monthly payments,but I'm unemployed and working on that! But I DIDN'T HAVE ANY contacts! Thanks for the trial! 😉💗

Reply from Waldo Contact Lenses

Reply from Waldo Contact Lenses
My subscription was canceled without my authorization, and I am now without contacts, and this is not the first time this has happened with Waldo. And when I tried to initiate a chat, I never received a response after the initial greeting.

Reply from Waldo Contact Lenses
Great for everyday wear.happy with the quality and price for them!

Reply from Waldo Contact Lenses
Great contacts more comfortable than most brands

Reply from Waldo Contact Lenses
I love this company im so upset they will no longer be in the US im unsure why I hate to go a different company

Reply from Waldo Contact Lenses

Reply from Waldo Contact Lenses

Reply from Waldo Contact Lenses

Reply from Waldo Contact Lenses
I was given the wrong quality of contacts on my last order.

Reply from Waldo Contact Lenses
I love the convenience and ease of using Waldo's website...everything is organized and easy to understand. The few times I needed to contact customer support, they were always friendly and extremely helpful. The contacts arrived in a timely manner and the quality is superior!

Reply from Waldo Contact Lenses
Take me off this deal. I am not happy at all. Please remove me from this subscription/ prescription!

Reply from Waldo Contact Lenses

Reply from Waldo Contact Lenses
Comfortable contacts. No drops needed through the day for dry eyes. Great product.

Reply from Waldo Contact Lenses
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