Waldo Contact Lenses Reviews 16,842

TrustScore 3.5 out of 5

3.3

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Review summary

Based on reviews, created with AI

Most reviewers were somewhat happy with their experience overall. Many customers appreciate the quality of the contact lenses, finding them comfortable and effective for their eyes. Reviewers frequently mention the efficiency of the delivery service, with many orders arriving quickly. The customer service is also often praised for being helpful and responsive when issues arise. However, some people were dissatisfied with aspects of the product and ordering process. There are mentions of lenses tearing easily, being uncomfortable, or not fitting correctly. Some customers also experienced issues with orders, such as incorrect prescriptions, missing items, or unexpected charges. Additionally, a few people noted problems with the website freezing during the ordering process.

What people talk about most

Product

Reviewers highlight ambiguous aspects of the product. Many customers praise the product, describing the... See more

Delivery service

People report positive experiences with delivery service. Many customers praise the fast shipping times, with... See more

Quality

Users describe positive interactions with quality. Many customers praise the superior quality of the... See more

Customer communications

Customers generally express satisfaction with their contact lenses. Many reviewers praise the comfort,... See more

Order

Clients share ambiguous opinions on order. Many customers praise the ease of the ordering process, quick... See more

Based on these reviews

Rated 3 out of 5 stars

Order arrived destroyed and missing items which were replaced. Instead of shipping the usual ones I purchase I received the less expensive ones without B-12 which are not working well at all.Going to... See more

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Rated 3 out of 5 stars

I've had a lot of issues with Waldo over the years, but I stayed a customer due to the quality of the lenses, specifically the B12 ones. For starters, Waldo customer support can be really bad in... See more

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Rated 3 out of 5 stars

First off I am very pleased with how easy it was to sign up and everything. Also the free trial is a great promotion. The contacts came pretty quick. However my prescription for one eye was incorrect.... See more

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Rated 4 out of 5 stars

First of all, thank you for the awesome 60% off on everything, really appreciate that! I’ve been using Waldo for a few years now, I’ve never had problems of the lenses, but I’ll have to say that th... See more

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Rated 5 out of 5 stars

Hi Lydia. Waldo contact are comfortable for me. Like that my eyes do t dry while wearing contact lens. I recommend too family members. Plus my order cam sooner then expected. Will purchase more l... See more

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Rated 5 out of 5 stars

Used Waldo for years. Only had an out of stock issue once, maybe twice max? Customer service was great though. They let you know what's going on etc and keep you updated. Super flexible too, which is... See more

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Rated 5 out of 5 stars

Been a loyal customer for the last 3 years. They are literally comfortable all day, feels like nothing's there and never had any customer service issues. Pls keep the formula of the b12 bc it's great... See more

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Rated 5 out of 5 stars

I had a great experience with Waldo. They provide excellent contact lenses and offer fast shipping. I’ve been using their products for a couple of years. They only sent the wrong lenses once, but thei... See more

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Rated 1 out of 5 stars

I absolutely do not recommend using waldo. I have been a contacts wearer for over 20 years and have never had lenses rip this easily. They also, regularly charge me more than I order. I typically bu... See more

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Rated 2 out of 5 stars

This last deal for 60% off didn't work. I was charged full price and was told I would receive a refund but didn't. The convenience of getting contacts this way is great, but Waldo has not done a good... See more

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Rated 1 out of 5 stars

Did not solve my problem. I asked her to look at previous orders and she would find the left eye lens I wanted yo buy 2 boxes now and stay with my regular order of just my right eye. Said she could no... See more

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Rated 1 out of 5 stars

Charged my card even after I declined payment numerous times before. Wasn't able to pay my full rent and now I have to pay 150.00 in late fees. Very disappointed. Says it was supposed to be delivered... See more

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Rated 1 out of 5 stars

I’ve been ordering from this company for years now and I get very frustrated because every time I’m ordering my contacts and then I take some out there’s always rips in them and I’m not even sure what... See more

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Rated 4 out of 5 stars

I have never had any problems with shipments nor the quality of the contacts. The only complaint I have is the size of the outer boxes they are shipped in, they used to be much smaller and I’m sure th... See more

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Rated 5 out of 5 stars

I Love Waldo Contacts they are so comfortable.I've been wearing contacts since 1984 and these are the best ones I've ever had. I absolutely love love love them . They definitely get a 10 in the recei... See more

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Rated 5 out of 5 stars

I've been a Waldo customer for over a year now. The contact lenses are very comfortable and of high quality. Their customer service team is quite impressive as they go above and beyond to assist you w... See more

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Rated 4 out of 5 stars

again, the company fails to provide order confirmations while you wait for a shipment notice --- who does this? Secondly, unfortunately, they do not offer a 9.0 BC that many ophthalmologists prescr... See more

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Rated 4 out of 5 stars

Excellent value! Could be a bit more moisturizing, but so affordable that if they dry, I just pop another pair in. Have been a loyal customer for many years.

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Rated 4 out of 5 stars

The product is way better than any other competitor. The price is acceptable, but the shipping took a bit longer than promised. Other than that, I will recommend and reorder my lenses through Waldo,

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Rated 2 out of 5 stars

Small tears around the lenses. Over half of the trial pack. Contacted support and sent information, they are sending a replacement. Support has been helpful but the quality of the products is lacking... See more

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Rated 1 out of 5 stars

I told them I didn’t like the hydro lens’s. I thought I was ordering the original ones Waldo makes. They responded with sending me another box of hydro lens. #fail. I canceled my subscription

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Rated 1 out of 5 stars

Quality Poor As of late, the quality of the lenses has deteriorated significantly. They are constantly tearing or not fitting properly and don't wear as long throughout the day

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Rated 1 out of 5 stars

They ship unexpectedly with minimal notice so that they can sell more. Typical subscription that could be good if they were not trying to rip you off

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Rated 1 out of 5 stars

Prescription is way off. Contacts are supposed to be extra hydrating but they dry out within a couple hours of wearing them.

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Rated 3 out of 5 stars

I had no issues with the actual ordering process but I was disappointed in the product. Contact stuck to my eye and was difficult to remove. It actually ripped in my eye while trying to remove it.

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Rated 1 out of 5 stars

Not very happy with Waldo. The contacts at first is comfortable but they dry out before the daily wear time. I decided not to continue ordering them when my contacts prescription had changed but Waldo... See more

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Rated 5 out of 5 stars

A glitch in the system caused my contacts to be shipped to the wrong address, the customer service rep was so helpful. They addressed everything efficiently, and I got my new shipment in the exact tim... See more

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Rated 5 out of 5 stars

smooth sailing. Reliable. Never worried about “oh no” I ran out!! Love the company. Appreciate the effort. Makes 1 happy customer, so thank you 😊

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Rated 5 out of 5 stars

Great contacts, great price, hassle-free service. I have tried the more expensive name brands and have not been satisfied with the quality. Customer service is always professional & courteous. High... See more

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Rated 5 out of 5 stars

Your online store will definitely be missed. I enjoyed your supportive customer service and quick response time with emails and deliveries! Hope to see you again in the future!

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Rated 3 out of 5 stars

These are average contacts they feel comfortable most of the time . Sometimes however I have trouble getting them in my eyes.

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Rated 5 out of 5 stars

I love my contacts. Only problem with Waldo is I sent a box of contacts back and they didn’t refund. I was so upset. I did return and ordered more because I love my contacts. But be very careful with... See more

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Rated 5 out of 5 stars

Waldo is my absolute favorite contact supplier. They have outstanding customer service and have very prompt response time. They do everything they can to make sure every experience is excellent. I lov... See more

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Rated 5 out of 5 stars

Changing my prescription to the new prescription was so easy. One of the easiest I've ever done. And then placing my order. My order came within a couple days. I couldn't beat that at all. It's so aff... See more

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Rated 1 out of 5 stars

Will not provide any refund after incorrectly charging my card for months. I will be turning to social media and the BBB as after several days of waiting and no apparent “managers to take immediat... See more

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Rated 1 out of 5 stars

On 6/23 you emailed to say my order was being processed. On 6/24 you emailed to say lenses were on the way. It's now 7/8 and nothing has arrived. I like your product, but your delivery is questionable... See more

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Rated 5 out of 5 stars

Ease of ordering process, good quality lenses and quick service and delivery are all you need and these guys have it all... highly recommend!

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Rated 5 out of 5 stars

My order was accidentally sent to an old address in my file. I was extremely concerned it would be difficult and time consuming to address and correct the mistake. I sent a message to custom... See more

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Rated 5 out of 5 stars

These are great! I definitely Will be ordering more. These are easy to wear they are soft. I’ve ordered from other online companies and these hands down the best I’ve found. My prescription is -7.00 i... See more

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Rated 5 out of 5 stars

I have no complaints..I love these contacts plus it saves me money and the best part is it get delivered to me..Waldo has great communication, customer service!!

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Rated 5 out of 5 stars

After the post office returned my order I called Waldo customer service. They were so pleasant and helpful. I think they went out of their way to help and get me a new order shipped. I will remain a w... See more

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Rated 1 out of 5 stars

Stretchy lenses, too big for my eyes, blurry, really wanted to use waldos but they have to do better with the material. My eyes were dry all day.

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Rated 5 out of 5 stars

Waldo has come a long way !! I think the customer service could be a little better , but as far as fast shipping and good quality contacts for the price ?! EXCELLENT!! 5 ⭐️

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Rated 4 out of 5 stars

Your price is barely better than my local eye doctor but the lenses are more comfortable for sure. The rewards system is cool tho. Overall a good product. Thanks

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Rated 5 out of 5 stars

The service and communication have improved, and I received my contacts quickly. The contacts are comfortable to wear, which is why I like this company; the product they have created is an outstanding... See more

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Rated 2 out of 5 stars

In the 3 years I have been a loyal customer, ordering monthly or no monthly, there's not ONE time where there's been 6 months of consistent, on-time Delivery of my contacts. Customer Service has alway... See more

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Rated 1 out of 5 stars

Two times I was sent contacts when I had paused my account. The first time I had to pay $6 to the postman and the second I returned to sender. Its not a bid deal, just an inconvenience.

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Rated 1 out of 5 stars

I never got my order. Customer service said they sent a replacement and I still have not received it. Also said I would get an email when shipped. No email...

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Rated 5 out of 5 stars

My order arrived within a few days and I'm happy with my contact lenses. They are exactly what I ordered and I even got a good discount on my order.

Company replied


Company details

  1. Contact Lenses Supplier

Written by the company

Valued Waldo Community, We want to take a moment to share a significant update with you. Over the past year, Waldo has faced immense challenges in maintaining fulfillment reliability. We understand the impact this may have had on your experiences, and we appreciate the patience and understanding you've demonstrated during this time. The good news is that Waldo is on the verge of returning to normal business operations. Our dedicated team has worked tirelessly to overcome the difficulties we encountered, and we're excited to announce that positive changes are on the horizon. To those who may have faced challenges and are contemplating sharing feedback, we genuinely appreciate your perspectives. We understand that the past year presented hurdles, and we're grateful for the patience and loyalty you've shown during this period. As we eagerly anticipate a return to normal business operations at Waldo, we acknowledge any past difficulties and want to assure you that we are committed to enhancing your overall experience. Your valuable insights contribute to our ongoing efforts to provide the best service possible. In this spirit of growth and improvement, we invite you to share your thoughts as we collectively navigate towards a brighter future. Your unique perspective helps shape the positive changes we are making, and we are excited about the opportunities ahead. Thank you for being an essential part of the Waldo community. Together, we will continue to overcome challenges and strengthen our resolve to provide you, our valued customers, the best possible vision care experience.


Contact info

3.3

Average

TrustScore 3.5 out of 5

17K reviews

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Replied to 100% of negative reviews

Typically replies within 2 weeks

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Rated 5 out of 5 stars

Always quick and easy

Always quick and easy

26 November 2025
Waldo Contact Lenses logo

Reply from Waldo Contact Lenses

Thank you for your feedback Scott

We are so happy to hear WALDO is working so well for you.

Anita @ Team WALDO

Rated 1 out of 5 stars

Paid for 6 months' worth of contacts - never got them.

I have been a customer for several years. Upon notification that they were shutting down, I purchased a 6 month supply on 12/30/25 and have yet to receive my order. I just spoke to customer service and was informed that my prescription is no longer in stock and out of production as they have shut down production at this point. I was charged on 12/30/25 for the 6 month supply. I don't understand why they processed my order (and took my payment) and just...well...disappeared with it. I'd had a few issues over the years, but this one just takes the cake.

30 December 2025
Unprompted review
Waldo Contact Lenses logo

Reply from Waldo Contact Lenses

Hi Vanguard,

We are so happy to hear you are a part of the WALDO family, but sorry to hear you have had a problem with your order. We are more than happy to help at hello@hiwaldo.com as we are unable to find an account in your name to get in touch.

Anita @ Team Waldo

Rated 4 out of 5 stars

They worked well for me

They worked well for me. Sorry I wasn't able to keep up the monthly payments,but I'm unemployed and working on that! But I DIDN'T HAVE ANY contacts! Thanks for the trial! 😉💗

23 December 2025
Waldo Contact Lenses logo

Reply from Waldo Contact Lenses

Thank you for your feedback Jessica

We are so happy you gave WALDO a trial and the lenses are working so well for you.

Good luck with the job search, we wish you all the best.

Anita @ Team WALDO

Rated 5 out of 5 stars

I like wear them

They always do me good

7 January 2026
Waldo Contact Lenses logo

Reply from Waldo Contact Lenses

Thank you for your feedback Betty

We are so happy to hear your WALDO lenses and the flexible subscription is working so well for you.

Anita @ Team WALDO

Rated 5 out of 5 stars

Great fit

Great fit! The best fit of any contacts I’ve had or tried (and that’s a lot)

7 January 2026
Waldo Contact Lenses logo

Reply from Waldo Contact Lenses

Thank you for your feedback Alicia

We are so happy to hear the comfort of your WALDO lenses surpasses previous brands that you have tried and are working so well for you.

Anita @ Team WALDO

Rated 1 out of 5 stars

My subscription was canceled without my…

My subscription was canceled without my authorization, and I am now without contacts, and this is not the first time this has happened with Waldo. And when I tried to initiate a chat, I never received a response after the initial greeting.

31 December 2025
Waldo Contact Lenses logo

Reply from Waldo Contact Lenses

Hi Jenna,

Apologies, we are taking a short hiatus and are working on something bigger and better and we hope to be available again in the future.

We had sent out an email to advise of our plans, I am sorry if you had not received it. Our customer service team have replied to your message explaining the above.

Anita @ Team WALDO

Rated 4 out of 5 stars

Great for everyday wear.happy with the…

Great for everyday wear.happy with the quality and price for them!

30 December 2025
Waldo Contact Lenses logo

Reply from Waldo Contact Lenses

Waldo summed up perfectly Elena, thank you.

It's great to hear WALDO can save you money without compromising on the comfort and are working well for you.

Anita @ Team WALDO

Rated 5 out of 5 stars

Great contacts more comfortable than…

Great contacts more comfortable than most brands

19 December 2025
Waldo Contact Lenses logo

Reply from Waldo Contact Lenses

Thank you for your feedback Rebecca.

We are so happy to hear the comfort of your WALDO lenses surpasses your previous brand and are working so well for you.

Anita @ Team WALDO

Rated 3 out of 5 stars
Waldo Contact Lenses logo

Reply from Waldo Contact Lenses

Thank you for your feedback Johanna.

We are sorry to hear you had been sent the incorrect prescription.

Thank you for getting in touch with us at hello@hiwaldo.com and I can see that our customer service team have resolved this for you.

Anita @ Team WALDO

Rated 5 out of 5 stars

Great sale.

13 January 2026
Waldo Contact Lenses logo

Reply from Waldo Contact Lenses

Thank you for your feedback Jennifer

It's great to hear WALDO can save you money without compromising on the comfort.

Anita @ Team WALDO

Rated 5 out of 5 stars

I love this company im so upset they…

I love this company im so upset they will no longer be in the US im unsure why I hate to go a different company

15 January 2026
Waldo Contact Lenses logo

Reply from Waldo Contact Lenses

Thank you for your feedback Christina & Carlos

We are so happy to hear you love WALDO lenses as much as we do!

Apologies, we are taking a short hiatus and are working on something bigger and better and we hope to be available again in the future.

Anita @ Team WALDO

Rated 5 out of 5 stars

Customer service is great

Great! Contacts and services

1 January 2026
Waldo Contact Lenses logo

Reply from Waldo Contact Lenses

Thank you for your feedback

We are so happy to hear your WALDO lenses and the flexible subscription is working so well for you.

Anita @ Team WALDO

Rated 1 out of 5 stars

Sent me the wrong rx prescription

Sent me the wrong rx prescription

15 January 2026
Waldo Contact Lenses logo

Reply from Waldo Contact Lenses

Hi Cedric,

We are sorry to hear about your recent WALDO experience. Please email us at hello@hiwaldo.com and our Customer Service team is ready to help as there does not appear to be any communication from you about this.

Anita @ Team WALDO

Rated 5 out of 5 stars

Been using waldo for years

Been using waldo for years
Very satisfied

31 December 2025
Waldo Contact Lenses logo

Reply from Waldo Contact Lenses

Thank you for your feedback Kimberly

We are so happy to hear you love WALDO lenses as much as we do and they are working so well for you.

Anita @ Team WALDO

Rated 2 out of 5 stars

I was given the wrong quality of…

I was given the wrong quality of contacts on my last order.

13 January 2026
Waldo Contact Lenses logo

Reply from Waldo Contact Lenses

Hi Nyasia,

We are sorry to hear about your recent WALDO experience. Please email us at hello@hiwaldo.com and our Customer Service team is ready to help as there does not appear to be any communication from you about this.

Anita @ Team WALDO

Rated 5 out of 5 stars

Easy and fast

31 December 2025
Waldo Contact Lenses logo

Reply from Waldo Contact Lenses

Thank you for your feedback Tony.

We are so happy to hear your WALDO lenses arrived on time. We aim to ship our lenses as soon as we can once the orders come in, to prevent any delay.

Anita @ Team WALDO

Rated 5 out of 5 stars

I recommend Waldo contacts to everyone i know!

I love the convenience and ease of using Waldo's website...everything is organized and easy to understand. The few times I needed to contact customer support, they were always friendly and extremely helpful. The contacts arrived in a timely manner and the quality is superior!

30 December 2025
Waldo Contact Lenses logo

Reply from Waldo Contact Lenses

WALDO summed up perfectly Charlotte, thank you and for your recommendation.

It's great to hear WALDO lenses and the flexible subscription are working so well for you.

We are always more than happy to help at hello@hiwaldo.com or by phone at +1-888-297-1269

Anita @ Team WALDO

Rated 1 out of 5 stars

Take me off this deal

Take me off this deal. I am not happy at all. Please remove me from this subscription/ prescription!

16 December 2025
Waldo Contact Lenses logo

Reply from Waldo Contact Lenses

Hi Cindie,

We are sorry to hear WALDO lenses are not working for you, everyone is individual and WALDO lenses may not suit all. As we continue to grow, we will be expanding our range and may have a lens more suitable in the future.

Please email us at hello@hiwaldo.com and our Customer Service team is ready to help as there does not appear to be any communication from you about this.

Anita @ Team WALDO

Rated 5 out of 5 stars

It was easy and first time they are…

It was easy and first time they are good to u

14 July 2025
Waldo Contact Lenses logo

Reply from Waldo Contact Lenses

Thank you for your feedback Brandy

We are so happy to hear you gave WALDO a trial and the lenses are working so well for you.

Anita @ Team WALDO

Rated 5 out of 5 stars

Comfortable contacts

Comfortable contacts. No drops needed through the day for dry eyes. Great product.

7 January 2026
Waldo Contact Lenses logo

Reply from Waldo Contact Lenses

Thank you for your feedback Michelle

We are so happy to hear your WALDO lenses are working so well for you that you do not need to reach out for any eyedrops.

Anita @ Team WALDO

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