Catmom73

Hi there,

Thanks for your feedback, and I'm sorry to hear about your experience.

WALDO lenses are made thinner to help with the comfort, this can make them floppy and harder to handle. Once you have removed the lens from the blister, shake of the excess liquid as this can weigh the lens down and make sure your fingers are dry, the lens will hold its shape better and makes it easier to put in. Once you have put the lens on the eye, hold it there for a count of 3 before taking your finger away and move your eye around before blinking. All lenses are different, and this is the method we recommend for WALDO lenses.

Best,
Nataska | Team WALDO

Thank you for your feedback

We are so happy to hear your WALDO lenses are working so well for you and you are a part of the WALDO community

Anita @ Team WALDO

Firstly, thank you for being a part of the WALDO community, we value you as a customer and are sorry there was a problem with your most recent order.

Unfortunately, your most recent order had been affected by our stock levels and we are working hard to replenish our stock as fast as we can to resume our normal service and are expecting this to be the end of January. Apologies once again.

Anita @ Team WALDO

Hi there,

I wanted to reach out and thank you for your feedback and apologize for this unfortunate experience.

I can see that your original order was held up due to inventory shortages. The good news is that it looks like your replacement order set up by our Customer Service team has shipped! I’ve asked our team to reach out with the tracking details.

Again, I want to thank you for taking the time to provide this feedback. We are committed to improving our fulfillment reliability and learning and growing from situations like this. I hope that you'll continue to trust us with your eye care needs.

Best,
Jonathan | Team WALDO

Thank you for your review!

Hi, Catmom! We are so glad to hear that you received the 5-Star service Uprova is known for. If you ever have comments, questions, or concerns about your service with Uprova, please feel free to reach out to us at VOC@uprova.com. Thank you!

Hi, Catmom73! We are so glad to hear that you received the 5-Star service Uprova is known for. If you ever have comments, questions, or concerns about your service with Uprova, please feel free to reach out to us at VOC@uprova.com. Thank you!

Hi, Catmom73! We would like to hear more about this situation involving Mountain Summit Financial and discuss it with you further. Please reach out to us at VOC@mountainsummitfinanial.com with your contact information, and we will be in touch. Thank you!

Thank you for your feedback.

It's great to hear WALDO can save you money.

We are sorry to hear you have found Waldo lenses to be a little uncomfortable sometimes, as we continue to grow, we will be expanding our range and may have a lens more suitable in the future. Meanwhile, you could use our new Waldo Hydration drops, contact lens friendly eye drops to help with any dryness, simply log into your account and click on the shop eyecare tab to find them. If the lenses are dry, this can also affect the vision through the lenses, if the eyedrops do not help, I would recommend a follow-up with your eye doctor.

Anita @ Team WALDO

Thank you for your feedback.

It's great to hear Waldo can save you money without compromising on the comfort.

Anita @ Team Waldo.