Hiperrentacar Reviews 

Amazing company, have rented many times before in diferent countries but nothing compared to the service you get from Hiper rent car .

Our experience in Mallorca has been very positive. Perfect hybrid car! Very fast check in and check out. Convenient airport shuttle with no waiting

The service was excellent. I needed extra help for our return to Palma airport and the staff organised this without any issue. This is the first time I’ve used Hiper car rental and would have no hesitation in using again. Great service.

I have used this company for years and rate it very highly-until this trip. The pick up system had changed and there was a board with your name and the agent you had to see. There was a girl free so I went to her but she said I had to wait for the girl allocated to me so I had to stand there and wait for her to finish serving a customer whilst the other girl sat doing nothing. When I moaned about it the 2 girls were quite rude with their response. I could have been served whilst she was doing nothing. This system is no good aand perhaps it would be better to go back to getting a ticket so at least you get served and your staff aren't just sitting doing nothing. Not impressed

In May 2023 we rented a car at Hiper via our tour operator. We asked for a Volkswagen Golf (or equal). The tour operator asked at the phone if the car was still available, which was confirmed.
We also reserved a safety seat for our 5 year old son.
A few days later the car arrived but it was not the requested car (but a bigger/more expensive car). Normally in this situation you only pay for the requested car, but not with Hiper. We could take the car and pay the fare of this car (pay 70€ instead of 65€) or leave it. In another review they claimed that we received the car at the fare of the VW Golf. This was not what was shown on the price list of our tour operator. So if the prices are not correct, then maybe send an update to your partners.
As we had already planned our trip, we had no choice but to take the car.
We inspected the car outside and the driver went away. At that point we found out there was a baby seat (up to 13 kg) installed in the car. This is of course not suitable for a 5-year old. As we value the safety in a car very high, we had to drive to the Hiper office and change the car seat ourselves. In another review they claimed that our tour operator requested a baby seat. I was sitting next to the girl of our tour operator when she ordered a car seat for a child of 17kg. If you then deliver a car seat up to 13kg, the person on the phone is clearly not listening to his customers.
After our trip we filled up the car and drove to our hotel (1.4 km away).
A week later our surprise was big when we found out our deposit for the petrol was not fully refunded. We contacted the company and they claimed that the tank was not completely filled. Also after sending our proof of the full tank and multiple e-mails later, they stick to their opinion that the tank was not full (which we can prove not being correct). In another review they claimed that they had to fill the tank with 4.56 litres). As we are sure we filled up the tank 100% (except for the 1.4km drive to our hotel), I guess there must be a problem with the tank.
Although the car was quite new and we had no complaints about the car itself, we are not happy with the service.

We are very satisfied cliënts! Very honest company, we rent for many years in Baleares Unfortunately they are not in Valencia ! Where we have such experience with other companies!!
Please we need you in other cities too🙏🏼

Good quick service. The car was damaged everywhere but was ok.
Quick pick up from airport.

Went out of Palma arrivals hall to minibus section of car park to find shuttle bus waiting for us. Quick transfer to Hiper depot and we were soon away with our rental car.

No issues with car during rental period.

On return to the depot we were greeted by the drop off staff who quickly checked over the car. Also checked fuel receipt to make sure we had filled up within 5km as requested.

Within a few minutes, we were on the shuttle bus back to the airport which was very close.

Overall very pleased with the service and wouldn't hesitate to use them again.

Not a great start, as no Hiper rep to meet/direct us at Palma airport. Walked around arrivals for ages looking inside and outside in 38c heat with no one to be found.
Phoned the contact number who just said pick up bus would be there in 5 mins. It arrived in car park and we had to walk and find it.
Otherwise the service in the pickup point was good on pick up and drop off. We had ordered through Zest a “Mercedes Vito or similar” and received a Vauxhall Vivaro long wheel base which was very wide and long, than what we had hoped for, but got 7 of us and suitcases in with plenty of room.

I've been using Hiper four or five times a year for the last 17 years, and I cannot fault them. Their prices may not be the lowest, but there are no extra and costly surprises. We've only once had a problem with a car, which the local Hiper office in Port de Pollenca replaced within an hour. Overall they have proved to be very trustworthy and honourable.

I would love to give a very favourable feedback regarding my recent booking with Mr. Tony in Alcudia, Mr. Tony made a SUPERB JOB: excellent quality of performance, total professionalism, precision, sense of urgency, striving for perfection and benchmark-setting friendliness.
His service was just PERFECT !!!
The Booking Reference of HIPER was RA22039808
Dr. Joey K.

Recently rented a car for a week from Hiper in Palma, Mallorca.

We were collected by their minibus from the airport within about 10 minutes of arriving (journey time to their office is <10 mins). The hire car process was very simple and efficient. We paid a €90 fuel deposit (not that they say this is a "hold" not a charge, but the money does actually come out of your account). This deposit was refunded immediately upon the return of the vehicle, fully fuelled up.

Upon return, the car was inspected and all was fine. Again, very quick and smooth. And a minibus got us from their office back to the airport within about 20 mins (dropping you right at the departures entrance).

My reason for deducting 1 star was because the vehicle we were provided (although almost new) was an absolutely horrible drive (Citron C4). Really twitching handling, very uncomfortable, and pretty inefficient Aircon. This was a shame. But overall, I'd recommend and use Hiper again.

PS, as a general comment to anyone hiring in Mallorca, I'd recommend paying extra for fully comp insurance. I usually don't do this, but was glad I did in this instance - Mallorca has a lot of very narrow streets and tight parking. Knowing I was fully covered was a real mind-easer!

Would have received a higher rating if I didn't have to chase them to get my fuel deposit back. I rented a car in Menorca in October, paid 95 for a fuel deposit which would be refunded upon return of the vehicle with full tank.

I filled the car to the brim upon return.

The other day I randomly remembered that I was owed money, otherwise they would have never contacted me regarding it.

This is disingenuous and for me, is the worst kind of disrespect from a company.

Its not about the money, about principle. I have tried to contact them privately using every method possible but it is impossible.

So here you have it, hopefully they see this and get back to me :)

UPDATE - They are suggesting that I am lying. How pathetic are you? I don't have notifications on for this, and I don't check daily lol. You are a joke. Expect an email.

UPDATE: Emailed last week, awaiting a response :)

25/03/2022 - it's been 9 days :)

We rented a car from Hiper car last October. When we collected the car it was dark but I checked the bodywork and took photos from different angles. A few days into our trip my Father noticed significant damage to the front passenger tyre. I contacted Hiper who tried to blame me for the damage, but when I checked the photos from the collection night, I could see the damage when I zoomed in. I then had to drive to Palma Nova with a dangerous tyre to swap for another one. I have attempted to contact Hiper and Do you Spain via email to complain of the fact they issued a car which could have had a blow out, however have had no response!

the car we rented at Hiper Mallorca was damaged at the left front door, which meant conversation in the car was impossible. last night we were on mallorca it was raining so the car's seat was soaked.
Hiper was aware of the damage when they handed it to us😤

Booked a large car for two week hire in palma with two child’s car seats. Upon arrival I was told that I had to pay for the child seats again either tho my paperwork stated they had been paid for. After 40 minutes of arguing I had to give up and pay. Also the car we were given was not big enough for what we ordered. Company said that was all that was available. Will not be using them again.

Really bad experience with this company. Hired a car for 2 days, after a 20 minute trip to the local waterpark the battery was dead & they had to replace the car. The 2nd car that they gave us displayed warning signs on the dash board that evening saying the car was low on oil & to stop driving. The response from the company was that we were “very unlucky” to get 2 cars that were faulty. No gesture of good will & certainly no apologies, staff not very nice to deal with either in the office in Port de Pollenca nor on the phone to head office in Palma.

Great value for money. Very proffesional staff and very responsive. Fast and convinient as they refunded the full deposit straight away. Transparent no hidden fees.

Really excellent. Super smooth hire. Staff lovely. Most importantly no one tried to screw us!! (a first for us in Mallorca where other car hire experiences have been a nightmare). No forced extra insurance etc. Really great customer experience. We’ll done Hiper rent for treating customers so well.

Worst company EVER! They told us we couldn’t get our deposit back because the seats were wet. They dry 30 minutes after in 32 degrees and since we’re in Mallorca then obviously we just came from the beach.

Do yourself a favor and never rent a car from them! This is the 3rd time I rent a car from them where I can’t my deposit back.

Worst ever