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Gobycar Reviews 3,040

TrustScore 4 out of 5

4.1

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Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Customers consistently praise the staff for their friendliness, helpfulness, and efficiency, making the rental process smooth and well-organized. Many people highlight the excellent service, noting quick pick-up and drop-off procedures, and appreciate the transparency regarding pricing and insurance, with no pressure for upsells. The cars are frequently described as being in good condition, clean, and well-maintained. However, some customers experienced issues with the condition of the vehicles, mentioning cars with multiple scratches, dents, or being dirty inside. A few other people also felt that the car received was not the model booked or was smaller than advertised, and some reported being charged for minor damages or fuel shortages upon return.

What people talk about most

Service

Consumers find service to be positive. Many reviewers praise the fast and efficient service, from the rental... See more

Staff

People report positive experiences with staff, highlighting their friendliness, helpfulness, and... See more

Price

Reviewers highlight ambiguous aspects of price. Many customers praise the affordable prices, often noting... See more

Product

Reviewers mention ambiguous feedback about the product. Many customers praise the cars as new, clean, and in... See more

Quality

Clients share ambiguous opinions on quality. Many reviewers praise the excellent condition of the cars,... See more

Based on these reviews

Rated 4 out of 5 stars

everybody was nice and no issues. the car was bit tatty for a rental, had quite a few chips and nicks on the bodywork, but gobycar had all those marked up before we got it and in some respects made me... See more

Company replied

Rated 5 out of 5 stars

It's my 9th rental from Gobycar. I always go to them when i'm in canary island or parts of spain with covarage. I never had an issue with them and they don't have overprice cars on their website to c... See more

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Rated 5 out of 5 stars

Perfect service. Shuttle was waiting for us at airport arrival. Just make sure to go to the 2nd "B" panel, and cross the street (do not cross at first "B" panel). At the office the service was als... See more

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Rated 5 out of 5 stars

Car was in perfect condition, clean and prepared for a ride. At the office was also everything perfect. Returning was for me contactless, as I had full coverage. So I parked car on the parking lot of... See more

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Rated 1 out of 5 stars

I have never had any problems with Gobycar until this new employee started. She is rude, thinks she can shout at customers, and humiliate the staff. Where did you even find someone so completely unpro... See more

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Rated 5 out of 5 stars

I rented a car (not even 48h before pickup due to a spontaneous trip) and was even offered an upgrade. The car was very clean, former scratches were recorded and for everything I received a detailed r... See more

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Rated 5 out of 5 stars

I hate trying to find a company to rent a car from, especially when I’m abroad. Most of them have terrible Trustpilot reviews, even the big companies, and it just feels like a gamble every time. I cho... See more

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Rated 5 out of 5 stars

We hired a car from gobycar in fuerteventura for a week great car good service did spend some time queuing at the office for collection but thats the same at most places when a few places land at the... See more

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Rated 1 out of 5 stars

Very disappointing experience. A technical issue occurred during the rental (the car suddenly wouldn’t start), which was not our fault. Despite this, we were charged a high assistance fee without o... See more

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Rated 5 out of 5 stars

We went to Fuerteventura a couple of weeks ago, decided to get a car instead of a shuttle, even though I had some concerns after reading some of the reviews, our experience with Gobycar was fantastic.... See more

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Rated 5 out of 5 stars

The shuttle bus runs every 10–15 minutes, which is very convenient. The car pickup process at the office was quick and efficient, and no additional services were pushed or imposed. The car was in perf... See more

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Rated 5 out of 5 stars

It was a bit difficult to find the shuttle to take us to their office, but once there, everything went very smoothly. The staff were very friendly and helpful, and the overall process was efficient an... See more

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Rated 5 out of 5 stars

I had an excellent experience renting a Toyota C-HR Hybrid, which had an impressive fuel consumption of only about 5 L per 100 km. From the very beginning, the rental process was simple and fast.... See more

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Rated 5 out of 5 stars

Keep in mind that the office is not directly at the airport. They offer a shuttle service which makes it a 5 minute ride from the airport to the office. Slight complication on where to find the airpor... See more

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Rated 5 out of 5 stars

Great experience with Gobycar. By comparison with other car rentals it was very cheap. Adding full insurance to the car only costed an extra €20 (which, when compared with other cheaper car rent... See more

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Rated 5 out of 5 stars

I have rented cars at GoByCar now 5-6 times the last year (for work) and it is nothing but brilliant. Great prices, good staff, everyone from the shuttle bus driver to the receptionist or the ones ch... See more

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Rated 3 out of 5 stars

- waiting for the shuttle at Valencia airport 45 minutes. Small shuttle, so some of us has to wait next 15 minutes. - very long waiting for checkin. I was processed in 3 minutres, but people before... See more

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Rated 5 out of 5 stars

No problems, pick-up and drop-off of the car was quick, rental price very reasonable as well as full insurance. Hassle-free shuttle service between the airport and the car rental office, transfer only... See more

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Rated 5 out of 5 stars

Polite staff, prompt service, low hassle and good price. Have used them several times and always had good experience. Many other companies can not match this level of consistency.

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Rated 2 out of 5 stars

Absolutely horrible communication this time after an Issue because I missed a flight via phone. After my try to pick the car up - incorrectly booking again. Took a lot of time to sort this out even i... See more

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Rated 5 out of 5 stars

Everything went great. I had a premium insurance. I made a small accident and dented side of the car. Due to my insurance, I wasn't charged at all. They were explaining everything as it happened. and... See more

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Rated 3 out of 5 stars

Cheaper than others for a reason. Car was dirty inside and smaller than advertised. We reserved an “Opel Asta or similar”, but got a Kia Stonic. Former is a compact, latter is a subcompact (23cm less... See more

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Rated 5 out of 5 stars

Reliable car rental company. I have rented two times and both times everything worked smoothly. Cars are in good condition, (you will get a written report ,with photos attaced, if there is any da... See more

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Rated 5 out of 5 stars

⭐⭐⭐⭐⭐ Couldn’t Have Asked for Better Service We recently hired a car from Gobycar at Seville Airport and honestly couldn’t have been happier with the whole experience. After landing, the s... See more

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Rated 5 out of 5 stars

The cars are excellent quality and staff are amazing. Only issue was no one came to collect us from airport to take to office for car. We were unable to speak to anyone on the phone as just voicemail.... See more

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Rated 5 out of 5 stars

This time in Gran Canaria i couldn’t hire a car from the company I have used for 17 years. I then found Gobycar. The staff were fantastic, helpful, i am disabled and nothing was too much trouble for t... See more

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Rated 5 out of 5 stars

All of you were very kind to us, even though we waited about 30 minutes at Sevilla Santa Justa Station. I had problems with my credit cards, but you waited so patiently till we sorted everything out... See more

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Rated 2 out of 5 stars

Car was fine, On return I was shown the smallest stone chip on front wing Less than 3mm as we had not opted for there extra insurance cover the X-ray eyes were out and the above was found. Simple... See more

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Rated 3 out of 5 stars

I rented an Opel Astra from you, but when I came to pick it up, they gave me a Hyundai Bayon. When I was choosing a car, I was looking for that kind of car because I got a Hyundai, which is a class l... See more

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Rated 5 out of 5 stars

We rented Toyota Yaris and was perfect for the demanding roads of Tenerife. We booked the car through their own website and also got full insurance and a second driver. The check in and was q... See more

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Rated 5 out of 5 stars

If you're looking for a stress-free, top-notch car rental experience, I highly recommend Goby Car! From the moment I landed at the airport, the service was seamless. They picked me up right on time... See more

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Rated 5 out of 5 stars

The check out of the car and check in at the end was very smooth. Quality vehicle, in very clean condition. Pick up point at Tenerife airport was a bit unclear but once found a nice mini coach coll... See more

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Rated 2 out of 5 stars

Booked with Gobycar via Booking.com. Nice car and good service until return. I believe that this was a direct ploy by the car hire company- and it makes you think this is a deliberate company p... See more

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Rated 5 out of 5 stars

We had an amazing experience with GoByCar in Mallorca. We were a family of 6 (4 adults and 2 children) and rented a 9-seater VW Caravelle. The Car: The vehicle was practically brand new w... See more

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Rated 5 out of 5 stars

I have read a lot of different feedbacks regarding GoByCar and not all of them were positive. I had certain doubts but still I have chosen them to rent a car at Tenerife. This was an EXCELLENT expere... See more

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Rated 1 out of 5 stars

Pay close attention to the condition of the cars they give you. Tires are in poor condition and second issue that the premium insurance doesn't cover everything. If the seats are slightly damp when yo... See more

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Rated 4 out of 5 stars

Smooth pick up & drop off, hassle free experience if premium insurance coverage selected. However I am giving 4 stars i/o 5 because my chosen vehicle was not available to us during pick up.

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Rated 2 out of 5 stars

We've rented many cars from many supplies and we're definitely staying away from Gobycar. The car they provided to us was dirty both on the outside and the inside, with scratches and dents on the... See more

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Rated 5 out of 5 stars

Good price compared to main competitors desk in the airport without having to get a courtesy bus easy process Mikel was friendly, helpful, efficient and knowledgeable about the region

Company replied

Rated 5 out of 5 stars

Great price and service. Off airport location easily navigated (the mini bus comes regularly). Car check in/out very straight forward. Will use again.

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Rated 1 out of 5 stars

The issue as seen in other reviews was with the shuttle bus, I had communicated with them beforehand re the time of our flight. The shuttle bus was not there, i tried calling the office and selected t... See more

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Rated 5 out of 5 stars

I read a lot of negative reviews before renting a car with GobyCar at Girona Airport, but my experience was excellent. From pick-up to drop-off and the overall price, everything went smoothly and I h... See more

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Rated 4 out of 5 stars

I like how easy is to book a car. The quality and practicality of cars eventhough I never get what I book i.e. Opel Corsa. The prices are really nice compared to the competition. Due to the shuttle i... See more

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Rated 5 out of 5 stars

Great experience at Tenerife south airport. Easy pickup, fast desk service (5 minutes), fast return (1 minute, just dropped the keys, they had a quick look and said it is fine). Clean car, but lots of... See more

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Rated 1 out of 5 stars

When delivering back the car I rented, the agent «discovered» a damage, which was obviously an old one, and definitely not my responsability to cover. Even then, I had to pay for it. Fortunately I... See more

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Rated 5 out of 5 stars

Everything worked perfectly except that it was a little difficult to find the right place where the bus would pick us up at the airport.

Company replied

Rated 3 out of 5 stars

Very long to wait to pick up or return a car. Only one person serves clients at the desk. And if someone tries to make new reservation at desk, it takes 25m and all people with online reservations hav... See more

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Rated 5 out of 5 stars

This is my second booking, this time through this platform. We booked a seat and we get a toyota c-hr, the car was clean, reliable and in a very good condition. We had insurance, so returning the car... See more

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Rated 5 out of 5 stars

The best rental car company in Tenerife. Everything went smoothly — it took 5 minutes to pick up the car, and only 2 minutes to return it. I’ve never had such a smooth and wonderful experience.

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Rated 4 out of 5 stars

I have used Gobycar before and it's so easy from booking to dropping the car off. The only issue this time was that the clutch on the car felt as if it was going to break down but it didn't and every... See more

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Rated 4 out of 5 stars

All executed as agreed. Small problem finding meeting place at arrival because last mail with guidance came in spam

Company replied


Company details

  1. Car Rental Agency
  2. Vacation Rental

About Gobycar

Written by the company

Gobycar Image

About Gobycar

Gobycar is your go-to car rental solution, offering convenience, flexibility, and competitive prices across 15 destinations—and we’re always looking to expand! From the start, our mission has been clear: to make car rental a hassle-free experience for all our customers.

Why we do what we do

We understand that every journey is unique. We focus on ensuring you have the best experience possible, whether you need a car for a quick trip or an extended vacation. Our team works tirelessly to provide you with the best fleet of vehicles and ensure that your experience is unforgettable.

What makes us different

  • Transparent pricing: No hidden fees, no surprises. We know how important clarity is when renting a car, and we give you the confidence of always knowing exactly what you’re paying for.
  • Wide range of vehicles: From compact cars to family options and luxury vehicles, we have the perfect car for every need.
  • Exceptional customer service: Thousands of satisfied customers attest to our commitment to excellence. We’re here for you every step of the way.
  • Flexible bookings: Book easily at any time and adjust your plans without worry. We want you to travel stress-free!

Why book with us

  • Full transparency: No surprises—what you see is what you pay.
  • Diverse fleet: From compact cars to SUVs and luxury vehicles, we’ve got what you need.
  • No hassle: An easy and flexible booking process designed to fit your needs.
  • Ongoing support: Our customer service team is available to assist you at every stage, before, during, and after your booking.
  • Expanding locations: Currently available in 15 destinations, and we’re always exploring new places to serve you better!

Book now and start your adventure with Gobycar

Click the button to discover our best deals and ensure you have the perfect car for your next trip.

Book Now

Contact info

4.1

Great

TrustScore 4 out of 5

3K reviews

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Replied to 96% of negative reviews

Typically replies within 48 hours

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Rated 5 out of 5 stars

My favorite car rental company in…

My favorite car rental company in Ibiza. Very fast check in, I usually get my car within 5 min, reasonabal insurance price for 10€ a day and you don’t have to worry about anything. Mainly don’t have to be bothered by credit card deposit.

23 March 2026
Rated 5 out of 5 stars

Everything just perfect!

Got picked up immediately at the airport and everything went smoothly!

10 March 2026
Gobycar logo

Reply from Gobycar

Hello,
Thank you for your feedback. Great to know everything went smoothly from the airport pickup.

Gobycar

Rated 5 out of 5 stars

Friendly staff

Friendy Staffa and elastic

16 March 2026
Gobycar logo

Reply from Gobycar

Hello Robert,
Thank you for your feedback. Glad you found the staff friendly and flexible.

Gobycar

Rated 4 out of 5 stars

Quick service

Pick up and return the car went very smoothly. Kind and helpfull personel.

16 March 2026
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Reply from Gobycar

Hello,
Thank you for your review. Happy to hear the process was smooth and the staff helpful.

Gobycar

Rated 5 out of 5 stars

the best rental company

The best rental company in the Canary Islands. Top-notch customer service.

16 March 2026
Gobycar logo

Reply from Gobycar

Hello Jakub,
Thank you very much for your review. We really appreciate your recommendation.

Gobycar

Rated 5 out of 5 stars

SUPERB

SUPERB! Friendly reception (Lanzarote), good car, good value, quick transfer to/from airport. This company beats many of the big names hands-down!

17 March 2026
Unprompted review
Gobycar logo

Reply from Gobycar

Hello Frank,
Thank you very much for your review. We’re delighted to know you enjoyed the service, value and overall experience.

Gobycar

Rated 3 out of 5 stars

Worst Checkin Experience, Good Car

At checkin, there was no one at the desk (long time wait). Despite we paid/reserved for the child seat in advance they sent us to the car, there was no child seat. Then I walked back all the way to the office asking for the child seat. They didn't apologize and gave in my hand the seat at the office, then say: "Ok, we forgot, now you can bring it to the car." They were really rude and not helpful at the checkin. The car was new and without any problems.

16 March 2026
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Reply from Gobycar

Hello,
We’re sorry to read about your experience at check-in and the inconvenience caused. Please contact us at customerservice@gobycar.com so we can review your case.

Gobycar

Rated 5 out of 5 stars

Perfect rental experience

Great price, customer service, car and service! I highly recommend to get the full insurance package as it means receiving and leaving the car is extremely easy and fast!

16 March 2026
Gobycar logo

Reply from Gobycar

Thank you very much Liam!!
We are pleased to know that everything was great and that you valued our full insurance option.
Best regards
Gobycar

Rated 5 out of 5 stars

Great experience

Excellent service

16 March 2026
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Reply from Gobycar

Thank you very much Fadel!!
We are happy to know that you had a great experience.
Best regards
Gobycar

Rated 5 out of 5 stars

Excellent service

16 March 2026
Gobycar logo

Reply from Gobycar

Thank you very much Martin!!
We are pleased to know that you received excellent service.
Best regards
Gobycar

Rated 5 out of 5 stars

They provide nice service

They provide nice service, and the car is great, no faults have been encountered.

16 March 2026
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Reply from Gobycar

Thank you very much Wenjian!!
We are glad to know that the service and the car met your expectations.
Best regards
Gobycar

Rated 5 out of 5 stars

All good

Fast check-in
Perfect car condition
Easy return

16 March 2026
Gobycar logo

Reply from Gobycar

Thank you very much Arkady!!
We are pleased to know that check-in was fast and the car was in perfect condition.
Best regards
Gobycar

Rated 5 out of 5 stars

Excellent service


Excellent service, polite, helpful and understandable employee Carmen and her colleagues at Girona airport !! Not many companies offer such a service, highly recommended !!
Thank you !

4 March 2026
Unprompted review
Gobycar logo

Reply from Gobycar

Hello,
Thank you very much for your kind words. We’re delighted to know Carmen and the team in Girona provided such excellent service.

Gobycar

Rated 5 out of 5 stars

good experience

9 March 2026
Gobycar logo

Reply from Gobycar

Hello Tomáš,
Thank you for your feedback. We’re glad to know you had a good experience.

Gobycar

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