Hiperrentacar Reviews 

1,305
•
TrustScore 4.5 out of 5

4.6

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Frequent travellers to Mallorca and we always use Hiper car hire from Palma airport. Shuttle always reliable. Office staff always friendly and never try to push extras. Cars clean. Always a good pr... See more

Rated 5 out of 5 stars

I always try and use Hipercar they are first class the staff are really friendly and they are so accommodating and professional in their dealings regarding your rental. In the past I have had a broke... See more

Rated 3 out of 5 stars

As a long-time customer, I've noticed a decline in the quality of the vehicles offered and, above all, in the quality of service from the staff. I'm hesitating about staying with this company.

Company replied

Rated 5 out of 5 stars

Really excellent. Super smooth hire. Staff lovely. Most importantly no one tried to screw us!! (a first for us in Mallorca where other car hire experiences have been a nightmare). No forced extra insu... See more

Company details

  1. Car Rental Agency

Written by the company

El nombre de HIPER RENT A CAR constituye hoy en día una referencia para el alquiler de coches en las Islas Baleares. Desde su creación en 1.969, año que Gabriel J. Ferrá, su fundador, iniciara su actividad en este sector con una flota de 6 vehículos en la zona de la Playa de Palma, la empresa ha mantenido un crecimiento constante hasta consolidarse como uno de los principales proveedores de coches de Mallorca, Menorca e Ibiza.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.6

All reviews

(1,305)

207 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I have used this company for many years

I have used this company for many years. There is a slight inconvenience of the shuttle bus, but at the same time, the rental companies located at the airport, often have long ques. The really good thing about Hiper is their staff understand that client satisfaction matters above anything. There is no messing around with insurance payments, they take your card without claiming you need to pay additional fees, they dont deliberatively seek out to point out "new" damages to your car, and most of the staff seem content and seem to be the same when you arrive. The check out is friction free and the shuttle bus drivers are courteous. I have tried them all and I think this is the best.Also ,its in Mallorquin ownership.

26 February 2024
Unprompted review
Rated 5 out of 5 stars

Have used Hiperrentacar hassle free for quite a few years…

Have used Hiperrentacar for quite a few years now and can but sing their praises. Online booking is a dawdle, with all the information and options clearly stated, Collection from the airport is good and on time and the driver is always helpful in loading the luggage into and off the minibus which is always clean. The reception staff are helpful and approachable and explain all the details in a clear and concise manner. The cars are always clean and, in our case, very new, high quality with small "mileage" on them. The fuel situation "pick up full, drop off full" is explained at the start and checking the car back in at the end of the vacation is quick and simple, as is the shuttle back to the airport. Thank you Hiper for being a great start and end to our vacation. Diolch yn fawr.

12 November 2023
Unprompted review
Rated 5 out of 5 stars

Excellent value for money and selection of car sizes.

Excellent value for money and selection of car sizes. The shuttle bus pick-up service to and from the Airport is very efficient and reception staff very friendly and helpful.
I have used Hiper for many years now and they are always reliable and helpful - I thoroughly recommend them. Booking online takes away all of the hassle of queuing in the Airport terminal desks as for other rental companies. 10/10

11 October 2023
Unprompted review
Rated 3 out of 5 stars

Returning the car problematic.

Pickup and car not a problem at all. Would book again.
Return big dilemma:
Return needed to be before opening time. Payed extra but on arrival was told car cannot be returned at pickup site untill opening time. Luckily personnel arrived for early arrivals and reluctantly let us return the car but also stressing all the time that we should have returned the car elsewhere and that they always instructed people with early returns. Interestingly enough there were 4 (!) independent people all returning the car early at apparently the wrong place. Maybe the outside hours return policy needs some rethinking within Hiper....

20 October 2023
Unprompted review
Rated 5 out of 5 stars

Smooth rent smooth ride

Reserved the car online, in their site, with the basic insurance. They are not at the airport but the provided transfer takes not even 5 minutes. They instructions are very clear, the car pickup process was straight forward and without anything to point. and the dropoff was very quick and zero complaints about it.
The car was also great! :)

9 October 2023
Unprompted review
Rated 5 out of 5 stars

Hassle free experience

Hassle free experience without the usual rental companies insurance confusion. The car was in very good condition as well.

10 September 2023
Unprompted review
Rated 5 out of 5 stars

Another Good Experience

Second time we have used Hiper and again found them very helpful and efficient. Their cars are new and therefore very low mileage. The minibus transfer is excellent and the staff at the office do not pressurise sale of additional insurance. Full/Full policy works well and only have to pay for the cost of topping up the tank before return at the local garage. Would certainly use Hiper again and whilst probably not the cheapest, certainly the best overall value. Highly recommended.

12 September 2023
Unprompted review
Rated 4 out of 5 stars

Efficient pick up and drop off

Efficient pick up and drop off. Almost brand new fiat 500.
Only criticism is they take deposit for full tank of fuel. 93 euros that is about 20 % more than it would cost. You need a petrol staion receipt from nearby to prove you filled it up on return. Then takes 3 days together your deposit back .

7 September 2023
Unprompted review
Rated 5 out of 5 stars

Super service and helpful staff!!

Rented a car for 10 days in Palma. From the very start to the end we only met helpful and professional staff and everything worked like clockwork. So nice that we could communicate in English as well. Will definitely recommend Hiper to anyone.

6 August 2023
Unprompted review
Rated 5 out of 5 stars

Smooth operation

Smooth, fast and efficient service at the hire desk. Quiet Early in season so brand new car and completely undamaged. Even though it was late at night , the shuttle minibus arrived in under 10mins. The return journey was not so smooth as there were many more customers at the hire office but we got through the process in under 10 minutes and the bus to take us back to the terminal was waiting for us. We'll done Hiper.

1 August 2023
Unprompted review
Rated 5 out of 5 stars

Outstanding

Outstanding service, good price, great car. I will always hire with Hiper where possible from now on

20 July 2023
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look