Various levels and pretty simple to install, as long as your toilet/input hose is compatible. Pressure knob is easy to use and easily angles for crack trajectory. You get total coverage, as long as yo... See more
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Awful awful awful customer service. I've been having issues sorting out incorrect shipping addresses and broken shipping links/tracking numbers, and all I get are form responses. I can't tell if their... See more
Company replied
I can't overemphasize how good their after sales service has been. Truly world class. I had an issue with some leakage on a fitting and they went above and beyond to ship a replacement to the faulty p... See more
Company replied
Still waiting to hear from them about how to return the product! Emailed 3 times, tried chatting, but noone is there then called as they suggested, to leave a voicemail. Doesn't give you an option to... See more
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Company details
Written by the company
TUSHY is revolutionizing, modernizing, and improving the American bathroom. Stop wiping, start washing.
Contact info
Brooklyn, United States
- hello@hellotushy.com
- hellotushy.com
3.5
Average
90 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
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The product is fine, but...
The product is fine, but not at this price point. You can get one of similar quality for less than half the price.
The worst part, however, is the lack of customer service. I had serious concerns about the structural integrity of the unit that I received. They responded once, with an answer that didn't actually answer any of my concerns, and then just sent me a follow-up survey asking how they done without bothering to check that any issues it actually been resolved.
13 April 2022
Unprompted review
Reply from TUSHY
We hope you've been enjoying your TUSHY, and appreciate your queries to our team around your engineering concerns. Looks like you've had a fruitful back and forth conversation, and we hope they've put you at ease that the TUSHY won't break—and should your cat be the Hulk of cats, we'll have your back with our warranty coverage. That is the main difference between TUSHY and other competitors is that we have a full engineering and design team dedicated to listening to our customers and improving upon the product, and thus you will see a higher price point as these are not just widgets coming off a line with no quality control—we care about you and your butt! We're a small company and we hope to continue supporting you on your bidet journey—so keep the feedback coming! Thank you!
Pretty good!
Edited:
So after my negative review, all of a sudden I got the support I requested and they fixed the issue.
I've now used the product for a few days. Installation was easy. And it works as advertised!
Knocking off a star for having had to leave a negative review to get any kind of support...
Removing another star because, while it works, the product could be made more solidly. The plastic feels.. a bit too thin. I feel like I could easily snap this thing in half with minimal effort...
21 January 2022
Unprompted review
Reply from TUSHY
Thanks so much for reaching out about this—and sorry that the shipping is taking longer than you anticipated! We're certainly not a scam, and once you install your bidet you'll realize you won't be able to live without it! Since you are based in Canada and the bidet you ordered is shipping from the US it will take a little bit longer to cross the border. One of our helpful Poo-Rus has already answered the email you sent yesterday with more details about when to expect your package, but looks like it will arrive in the next week or so. Once you get it certainly rely on our team for any installation or usage questions you may have!
Don't buy from this company
Don't buy from this company. After reading that they offer a risk free 60 day guarantee, and that the installation does not require plumbing, we tried to return it, unused (after we read the installation details and LOTA of other negative reviews.) They refused the return and just keep replying with the same, sappy responses, none of which address the issues or false promises that they make. All of their products are always "on sale" so they get around the guaranteed returns by saying that they don't take back "sale or bundled" items. This is not clearly stated, as they claim, even when you try to find their return policies. I can't stand companies who lie and who don't treat customers well. To use their endless puns, they're full of S#*@
10 October 2021
Unprompted review
Reply from TUSHY
So sorry you had such a crappy go with us, Meg! We certainly do not intend to mislead anyone, and we try to be as explicit as possible on our website, but you've definitely given us some food for thought. The few "product bundles" we offer, like the TUSHY System you purchased, are not eligible for returns as they are at a deep discount, and are for people wanting to buy all of the TUSHY products with this understanding. This is spelled out right in the product details that all sales are final on the TUSHY System. That being said we'll be sure to share this with our team in hopes of making it easier for future customers! Thanks for opining!
A great bidet - but not without an issue.
We love our new bidet! This has been a great addition to the house and I'm happy to recommend this to friends and family. The tushy/poo jokes are a little over-the-top (we get it, we're buying a product to wash poop off our butts), but the product is good. It was easy to install, the instructions were clear. My only real feedback is about the regular version vs the spa version. I wouldn't recommend the spa version to anyone, as there's only very small chance of any warm water reaching your bumbum. Unless you have instant hot water that goes directly to your toilet, or some magical creature under the sink - I have no idea how to warm the water up. I could let the sink run for a while before I use the toilet, or I could wait till after a hot shower, or just let cold water hit my ass for 5 minutes...otherwise I'm drawing a blank. Otherwise? Happy!
20 May 2021
Unprompted review
Reply from TUSHY
Glad to hear you're enjoying booty bliss!
There is a TUSHY trick for the problem you are describing regarding a lag in time for the hot water to reach your bum. TUSHY has a setting called "nozzle wash" which simply washes the outside of the nozzle with water. That water then flows into the bowl. You can also use this setting to flush out the cool water in the water line in preparation for the bum washing.
Simply activate the nozzle wash setting by turning the knob a little bit until you hear water running straight down into the toilet while you're doing the deed. The cool water will stream out of the pipes in order to access that warm water for the bum washing. Then you can just turn the knob further to activate bum wash when you're ready! 😊
Hope this trick helps! Enjoy!
Best COVID 2020 purchase - fan for life
I’ve always wanted a bidet or one of the fancy toilets that warm the seat, night light etc. Alas, no power receptacle in my bathroom! Finally, I found hellotushy during the toilet paper scarcity of 2020 and i’m a fan forever. My husband that no trouble installing and it is now my preferred toilet in our home. If I’m out and need to go, I try to wait to get home to do my business. I also gave as a Christmas gift.
2 May 2021
Unprompted review
Reply from TUSHY
Thanks so much for sharing your story of how TUSHY has revolutionized your bathroom game! Very happy to hear that it was an easy install as promised, and that you have even given the gift of booty bliss over the holidays! We're always here for you should you have any questions or concerns, so never hesitate to ask the most intimate personal care questions of our expert team of Poorus (poop gurus!)—find all our contact info at hellotushy.com. Take care!
One of the best customer service out…
One of the best customer service out there.
I had a hard time installing it here in France, but they found a solution for me very quickly!
Thank you!
1 February 2021
Unprompted review
Reply from TUSHY
Merci beaucoup, Ali! We're so flattered! International plumbing can be a conundrum, but our expert Poorus (poop gurus!) will always have your back. So glad we got your TUSHY rocking in France! Thanks for the love!💩
HelloTushy is not the company to buy from.
I was ask if I would update my review. The order was received Christmas eve. I still stand that the order had plenty of time to be delivered in a more timely fashion. Everyone in my family has this product ande we do all love it. Ok order 2 for Christmas gift order placed in plenty of time to receive by Christmas well as you see day before Christmas eve and I am writing this. The order is not even on transit. I did reach out but the company did not contact me in form. So I would say beware I am going to assume I will receive this order but looks like it will be for next christmas! There are other companies offering this product and I would defiantly buy from them. Please hear me Buy From Another Company!
24 December 2020
Unprompted review
Reply from TUSHY
So sorry to have made you so anxious on the eve of the big holiday, Sharon! It looks like your order made it in the nick of time and was delivered on the afternoon of Christmas Eve and hopefully you or your loved ones have been enjoying booty bliss ever since. Though beyond our control we regret the logistical nightmare that so many of our customers had to endure during the Shipageddon apocalypse of the 2020 holiday season, which experienced a historically unprecedented amount of packages for carriers to deliver. If you still have any questions or concerns about TUSHY or how to best enjoy bidet life, please do rely on us. We've got your back!🍑
Amazing product
Amazing product! My friend referred me to this company and it has totally changed me. Keep up the great work!
2 November 2020
Unprompted review
Reply from TUSHY
Thanks for the love, Mandy! Our ultimate goal is for you to find booty bliss, so glad you've found it to be a game-changer!💦🍑
Inadequate customer service
I had such a frustrating experience with their customer service, to a point that I was sure the company is a fraud. They set it right in the end, but remains the fact that I wasted so much time, having to write multiple emails about a simple issue with my order, and getting ridiculously inadequate answers.
2 July 2020
Reply from TUSHY
We're so bummed to hear you had such a crappy go with us, Isa! So sorry we let you down, but rest assured we have your back, and though time has passed if you still need help, or this issue was never resolved, please do let us know so we can make it right. As a small company sometimes things do go amiss, but we pride ourselves on great customer service, so we hope you'll give us a second chance. Thank you!
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