Various levels and pretty simple to install, as long as your toilet/input hose is compatible. Pressure knob is easy to use and easily angles for crack trajectory. You get total coverage, as long as yo... See more
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Awful awful awful customer service. I've been having issues sorting out incorrect shipping addresses and broken shipping links/tracking numbers, and all I get are form responses. I can't tell if their... See more
Company replied
I can't overemphasize how good their after sales service has been. Truly world class. I had an issue with some leakage on a fitting and they went above and beyond to ship a replacement to the faulty p... See more
Company replied
Still waiting to hear from them about how to return the product! Emailed 3 times, tried chatting, but noone is there then called as they suggested, to leave a voicemail. Doesn't give you an option to... See more
Company replied
Company details
Written by the company
TUSHY is revolutionizing, modernizing, and improving the American bathroom. Stop wiping, start washing.
Contact info
Brooklyn, United States
- hello@hellotushy.com
- hellotushy.com
3.5
Average
90 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
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The adjustment mechanism for fore and…
The adjustment mechanism for fore and aft does not work very well. Basically, it sprays too far forward and cannot be adjusted in the rearward direction far enought. It needs a slightly greater range of motion. I had to take the whole thing apart and do some re-engineering to make the spray nozzle more accurate.
1 November 2024
Reply from TUSHY
Thanks for sharing your feedback, Garry! And love to see that you've got multiple TUSHYs at home! You can try scooching the Classic foreward or backwards on the bowl by loosening the attachment bolts until it squirts you more on the bullseye, but sounds like you might have already done this.
You're right that the range of motion on the nozzle adjuster isn't as ample as on our higher end bidet, TUSHY Ace, that offers a full range of motion via remote. However if you lean forward while sitting you'll find that it will better wash all your parts by simply moving your body backwards and forwards. Similar to a showerhead that swivels some, you also need to rely a little on your own body movements to get a full wash, and that's also the case with these basic bidet models. Our newest bidet seats, Wave and Oasis also have separate nozzles for front and rear wash, in case you wanted to trade up!
If you did anything else unique to make your rinses more enjoyable, our in-house Product Design & Engineering team would love to see what you did! We're constantly looking for ways to improve our designs, and customer feedback is essential here. Reach us direct at hello@hellotushy.com THANK YOU!
Easy to install
Easy to install, fun to use. Love having a clean ass. I got the basic model after having once owned the kind that uses warm/hot water. I don’t miss the heat at all.
31 October 2024
Reply from TUSHY
Love to hear this, Zara! Some people think the cold water will be too shocking, but just like you found, it's usually a nice refreshing squirt of tepid water. It should feel similar to your sink's cool water— especially if you don't live in a frigid, wintry locale. Thanks for sharing your TUSHY experience!💦🍑
Everyone needs a tushy!!
Everyone in my family have a tushy or two! The tushy has improved all of our lives!! As a recovering cancer patient, the tushy has saved my life!!
30 October 2024
Reply from TUSHY
We couldn't agree more, Carollynn! 😃 While bidets are great for everybody, we've heard they are especially helpful for folks going through cancer treatment. We deeply appreciate you sharing your personal experience here, and happy to hear it's been a lifesaver! ❤️
No electrical connection required on…
No electrical connection required on this model.
1 October 2024
Reply from TUSHY
We've got bidets of all persuasions, and not everyone has an electrical outlet within reach. So our Classic, Spa, Wave and Oasis models are the perfect solution for those who want to pamper themselves— without having to remodel! Thanks for the support, Gary! 💦
Installed It Myself! A 75 Year Old Woman
I am a 75 year old woman. If I can install a Tushy, anyone can. The videos helped the most, although I easily installed the second one with the written directions only. The only snag was not getting the connections tight enough, because the directions warned not to overtighten. I solved the problem by making sure to align the connections precisely parallel to each other during the tightening and making sure the connection was tight! I was rewarded with a bidet that has worked really well. It does all a bidet is hyped to do!
6 October 2024
Reply from TUSHY
Proof that it's never too late to change habits! Thanks for sharing, Donna! Pleased to hear that you were able to install easily too! Plumbing can be sensitive if you wrench on it, so we always recommend "finger tight is right", but that being said it's also important to check for leaks and find the right fit for your connections. Happy to hear you came up with the perfect system to ensure you're leak-free and enjoy nothing but booty bliss! 😁
Pelvic floor specialist APPROVED
As a pelvic floor specialist, I've suggested this product to several clients and they all report how much they love them! Well designed with incredible customer service and lots of innovative ideas! Great products to ensure cleanliness and comfort on the toilet. Highly recommend!!!
24 October 2024
Unprompted review
Reply from TUSHY
Wowza, we love to hear this, Dr. Valerie! Bidets aren't just for washing after pooping, they're also great for pre and post-partum care. So pleased to hear how TUSHY is positively impacting the quality of life for your patients! Thanks for sharing! ❤️
Tushy refuses refund for unopened product
I returned unopened product weeks ago. When I did not receive refund I filed PayPal dispute. Now Tushy claims it can’t give me my refund because I filed dispute.
24 October 2024
Unprompted review
Reply from TUSHY
Hi Kevin,
Thanks so much for raising this with us—happy to see that this has been resolved, but regret that it took so long to get there! That is certainly not the expectation when working with TUSHY, so apologies for the runaround. Disputes and chargebacks can be tricky once in the hand of the financial institution so pleased to see that you've now received your refund. Have a nice bidet!
The control valve seized and could not…
The control valve seized and could not be turned. I have very high mineralization in the water which may explain the problem but I have had no trouble with the similar slightly up scale bidet replacement.
1 October 2024
Unprompted review
Reply from TUSHY
Hey Jay! Bummed to hear your TUSHY isn't functioning as it should! You're right that hard water and mineral buildup can impact plumbing components, but that doesn't mean you should be left without a bidet. Please reach out to our team at install@hellotushy.com and share the details with our team, as we can likely replace this if it's still under warranty—or even provide a quick solution to get it back online! We look forward to hearing from you!
$28 to return a product I never used!
Really upset. I purchased a Tushy and then found something that was essentially the same product only 1/3 of the price. I immediately contacted Tushy (within 5 minutes of placing the order) to cancel. They responded the next day saying the order had already been "processed" so they couldn't cancel. Order arrived and I filled out the "easy automated return" process. Automated because they charge $14 dollars for "restocking"and ANOTHER $14 to print the label to return it. OR you can spend even MORE money to drive somewhere and drop it off. Amazon doesn't even behave like this. What total utter garbage.
3 October 2024
Unprompted review
Reply from TUSHY
Hey Inaia! Thanks for raising this with us—and sorry to hear you had a disappointing experience! We're aiming for nothing but bidet bliss here. Sorry you missed the message at checkout that we can't modify orders once placed—any advice on how to make this clearer? The reason that TUSHY is a more premium product than our copycats is because we have an in-house design and engineering team ensuring our bidets are best-in-class and are long-term durable investments that will last for years to come, as well as being able to rely on a team of real humans should you need any support—we can even help you install virtually!
We're also a small company that loves to learn from our customers—and totally the opposite of Amazon, you're right!— so we're disappointed that you didn't share this with us directly, as when we can, we love to kiss our customers' butts! We'll follow up via email to make this right!
We love our Tushy
We have the Tushy classic and it’s great. It was easy to install and looks as sleek as a bidet can. I opted for the brass knob and it’s real metal not just painted plastic. We switched from a hot/cold model from another brand and love that the tushy doesn’t have the medical look our old one had. We’ve used it daily for 3 years without issue. Highly recommend!
6 September 2024
Unprompted review
Reply from TUSHY
Wow, thanks for sharing, Sarah! You were hip to bidet life before it was even cool! And props to you for making the switch to a more design friendly bidet—but as you noticed, it's not just looks and branding—it's super durable too! Hope it provides you many more years or self-care and enjoyment! 💦🍑
from hater to lover
My sister got me their classic bidet attachment for my birthday and i honestly thought about returning it. Thinking the installation would be tough and unsure of if i would even like it - i contacted their support desk and was delighted by how friendly they were in helping me get over some doubts and giving me proper guidance on installing it. Installation was simple for someone that has a few tools. Now for the good part, this product has changed my life and i do not stop talkin about it to my family and friends.
22 August 2024
Unprompted review
Reply from TUSHY
Hey John! Stoked to hear you've gone from being a skeptic to having the cleanest butt on the block! Changing culture can be hard—especially when it comes to a newfangled device like a bidet—so glad to hear our Poo-Rus were able to assist you in bringing your hygiene to new heights. People sometimes think it's a weird gift, but it's one that keeps on giving! Think of us for the holidays so you can poop in comfort when visiting loved ones! 💩
I would give this a zero!
I would give this a zero!! Install was not as easy as video shows. I had to change the water connection to my toilet tank...long story short EVERYTHING ended up leaking even tho directions were followed exactly.
Now trying to return the product, absolutely terrible/no customer service. I filled out the online return form after hounding every email and online chat I could find for their company. however nothing....no return label, directions for shipping back nothing. What a scam save your money!!!
19 June 2024
Unprompted review
Reply from TUSHY
Thanks for giving it a shot, Terri! We're bummed it didn't work out for you and your plumbing setup, but more disappointed to hear you didn't get a speedy response from a Poo-Ru. We know that not every bathroom is a standard setup, so have lots of resources and folks dedicated to guiding you in these more complex scenarios, like yours where you had to swap a hard pipe for a flexible hose sounds like. We love hopping into video calls with our customers, which ideally would have been an easy solution for you. I'm happy to see that your return was successful the same day that you posted this review, but still disappointed that you were pushed to leave one. I reassure you we're not a scam, just a small company that is striving to meet our customers where they are—so sorry we couldn't help you more effectively! Should you still have any concerns, you can reach us directly at hello@hellotushy.com or chat on our site
Still waiting to hear from them about…returning the item!
Still waiting to hear from them about how to return the product! Emailed 3 times, tried chatting, but noone is there then called as they suggested, to leave a voicemail. Doesn't give you an option to leave a message!! Product was ordered ahead of the holidays to ensure we received it in time - return window is only 3 weeks so no way to be able to return if unsatisfied. Next step is to contact my credit card company then the Better Business Bureau - buyer beware!!
29 December 2023
Unprompted review
Reply from TUSHY
Hi Liv! We're bummed to hear that about your experience! We know how frustrating it can be to not get the support you need and we hope we made this right for you. This was a while back, but we've got your back if this was never properly handled. Please shoot us an email at hello@hellotushy.com if you do still need assistance. We're really sorry for any hassle this caused you and appreciate your patience during what was a crazy holiday season. We're prepped for the 2024 holiday season and this won't be an issue!
Not Great
My husband and I ordered an Ace round seated bidet on November 27th. We were so excited to have a bidet upgrade in time for hosting our first Christmas with family!
We received the bidet but realized it was the wrong size during installation. My husband reached out to customer support on December 4, and we didn’t hear a response from a human until Dec 6. They requested a photo, which we promptly sent the same day. No response until Dec 9 when we were asked to send measurements of the seat we received. We promptly sent measurements back on Dec 9. We did not receive a response until Dec 12, requesting a confirmation of our shipping address so they could email us a return label.
These were all fair requests, but it felt frustrating receiving them in separate emails with long wait times between responses. And with Christmas quickly approaching, we became nervous we wouldn’t receive the seat in time. The Dec 12 email also stated the correct seat would not be sent to us until Tushy received confirmation that we shipped the oval seat back to them (which, like, was on our toilet during installation? I don’t know, resell of that feels gross). When we hadn’t received a shipping label on Dec 13th, we sent a follow-up email stating our time crunch. We didn’t receive the USPS label until Dec 15th, a Friday. We shipped the package the following Tuesday, Dec 19th and followed up with an email requesting a refund if the shipment couldn’t be delivered by Christmas. No response until December 21st. The email did not address our request for a refund but confirmed shipment of the order with a delivery date after Christmas.
The last email requested a review, but it seemed attached to the specific sales representative. I didn’t want to rate them one star, because it seems like they’re doing the best they can in a broken system. After reading many reviews of customers with similar experiences, it’s clear Tushy does not invest in customer service. I’ll be investing in a bidet company that does.
21 December 2023
Unprompted review
Reply from TUSHY
Hi Kalie! We're so sorry to hear about your bumpy experience especially during the holiday season. I know this was a while back, but want you to know we've taken great strides in the past year to meet our customer challenges. We're a small company and take utmost pride in our support, but alas haven't always been able to meet the demands of our growing community as bidets have grown in popularity. We truly understand how frustrating it can be to get back-and-forth email requests. That's definitely not the smooth experience we want for our customers. Your feedback is super important to us, and we'll surely share this with our team to improve our processes and be more prepared moving forward. If you still need help or have any questions, please reach out to us at hello@hellotushy.com and our friendly Poo-rus will help you sort it out. Take care!
Terrible customer service
Terrible customer service. Ordered a product that is taking over a month to arrive to me, only problem is their return policy is within 30 days of purchase, not of delivery. Noticing that it hadn’t been shipped after several weeks I attempted to cancel the order but they’re refusing. They STILL haven’t shipped my order. Extremely unethical business practices.
22 November 2023
Unprompted review
Reply from TUSHY
Hi Hannah! Disappointed to hear about your crappy experience with our customer service and the delay in receiving your order. While this was a while back, we totally understand your concerns about the shipping delay and our return policy and hope we made it up to you. If you still need help or have any questions, please reach out to us at hello@hellotushy.com. Our friendly Poo-Rus will be happy to help you out!
The products take forever to be…
The products take forever to be delivered. I would just order another product off Amazon. It has already been 2 1/2 weeks for accessories and no updates and no support from Tushy.
I ordered another product off Amazon, arrived the next day
22 November 2023
Unprompted review
Reply from TUSHY
Hi Ryan! That's a bummer! And while we yearn to be compared to Amazon's fulfillment logistics, we're still a small company and working on it! Nevertheless, we're disappointed in the delay you experienced in receiving your order. During the holiday season, there's a huge increase in online orders worldwide, which can sometimes cause delays in shipping, but that's no excuse to leave you hanging with no support! I know this was a while back, but if you're still up sh*t creek, please do reach out to our team. We've come a long way in the last year, and are ready to go for the '24 holiday season. We're grateful for your feedback! If you still need help or have any questions, please reach out to us at hello@hellotushy.com.
Scam Company
I haven’t even received my product and the customer service is terrible. Confined my order and payment on the website and it showed I still needed to confirm my payment- didn’t notice because it was to get you to purchase a second one. I immediately caught the mistake and within moments emailed and used the website chat to ask for the second order to be canceled. They have refused. Repeatedly stating the order had already been processed. I’m out over a hindered $$ for a second product I neither want or need. They state I now have to wait for it to be delivered then return it…. When it hasn’t even shipped yet. Absolutely the worst. No stars.
21 November 2023
Unprompted review
Reply from TUSHY
Hi Shelley! I know it's been a while, but nevertheless we're bummed to hear about your crappy experience with our customer service and the confusion around our cancellation policy. If you still need help or have any questions, please reach out to us at hello@hellotushy.com. Our friendly Poo-Rus will be glad to sort it out for you! We thank you again for sharing this feedback and please be assured that we'll share it with our team to improve our processes and ensure a better experience for all our customers in the future. Thank you!
I have arthritis
I have arthritis, the knob is hard to turn. Is there any thing I or you can do?
24 October 2023
Unprompted review
Reply from TUSHY
Hey Brenda! If your knob has gone stiff over time, please reach out to an expert Poo-Ru support agent, and we might be able to replace it if it's a warranty issue. You can email warranty@hellotushy.com
If there's been no change since you installed, and it's hard for you because of dexterity issues, you can purchase an "Easy Turn Knob" on our Spare Parts page here: https://hellotushy.com/collections/parts-and-accessories
Hope this helps you enjoy TUSHY even more! 💦
Never received a return label
I decided to return my order since I changed my mind. I contacted customer service and they told me they couldn't generate a return label because my order was flagged as fraud? I contacted several times afterwards and they kept telling me my return was still being reviewed. It's been months now and I still haven't received an update.
12 June 2023
Unprompted review
Best purchase of 2022!
7 October 2023
Unprompted review
Reply from TUSHY
Woot woot! Love to hear that, Nicky! We hope you're still fully enjoying booty bliss!
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