Various levels and pretty simple to install, as long as your toilet/input hose is compatible. Pressure knob is easy to use and easily angles for crack trajectory. You get total coverage, as long as yo... See more
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Awful awful awful customer service. I've been having issues sorting out incorrect shipping addresses and broken shipping links/tracking numbers, and all I get are form responses. I can't tell if their... See more
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I can't overemphasize how good their after sales service has been. Truly world class. I had an issue with some leakage on a fitting and they went above and beyond to ship a replacement to the faulty p... See more
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Still waiting to hear from them about how to return the product! Emailed 3 times, tried chatting, but noone is there then called as they suggested, to leave a voicemail. Doesn't give you an option to... See more
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Company details
Written by the company
TUSHY is revolutionizing, modernizing, and improving the American bathroom. Stop wiping, start washing.
Contact info
Brooklyn, United States
- hello@hellotushy.com
- hellotushy.com
3.5
Average
90 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Quality Product and Great Customer…
Quality Product and Great Customer Service.
Purchased a Tushy bidet, which arrived promptly. There was an issue with price I paid and a new advertised discount. I contacted Tushy Customer Service, and they provided a refund for the difference in prices. I did not have to fight them to get a refund, and they were very accommodative.
I love the Tushy bidet so much, that I purchased another Tushy bidet a couple weeks after the first purchase for a second bathroom. I am a very discerning consumer, and I am very happy with the service and product. The bidet offers many functions, and does a good job! I've told my family and friends about it, and would highly recommend it.
It does such a good job that it could pay for itself with the savings from the cost of toilet paper. "The job isn't done until the paperwork is finished" does not apply anymore! Buy it. You will be happy and your tushy will be, too. There are many products that over promise and under deliver, but Tushy bidet is not one of them.
29 June 2025
Unprompted review
Reply from TUSHY
This seriously made our day, Charles—thank you! 🙏 I'm so glad our team had your back (and your backside). It means a lot coming from a discerning shopper like you—and we’re honored to now be a two-bathroom kind of bidet in your home. Here’s to fewer TP runs, more clean bums, and spreading the TUSHY gospel far and wide. 💦🍑
I’ve never had a bette experience
I’ve never had a better costumer arrive experience when I needed to replace a part we’ve had tushy products in are home for over 4 years now with no issue's
9 June 2025
Unprompted review
Reply from TUSHY
Thank you so much for the kind words, Jon! We’re thrilled to hear that you've had such a great experience with our customer service team—and even more excited that TUSHY has been a reliable part of your home for over four years! We’re always here to help keep things running smoothly (and cleanly). If you ever need anything in the future, you know where to find us 💩✨
I was unable to leave a Google review…
I was unable to leave a Google review (hmmm), but I have to say that this is among the worst customer service experience I've encountered. Tried contacting them by email initially with no response and finally found a phone number where I could leave a message. One of the two items I ordered was defective and my return/refund process will not go through. They also want to charge a restocking fee ... on a defective item? I don't think so. I won't give up until I am successful in returning this and getting a full refund. This is not how you run a business.
20 February 2025
Unprompted review
Reply from TUSHY
Glad we were able to see you through this super frustrating process, Meg! We regret that you had such a runaround, and have taken all of your feedback to heart, and now are actively auditing our communication flow to ensure this doesn't happen again. We're a small company so appreciate your openness in sharing feedback that helps us improve. Love letters are great, but calling out our misses is what really helps us grow and do better. We appreciate you, and hope it's nothing but joy provided from your bidet experience!
I purchased the Wave last month
I purchased the Wave last month. I absolutely love it! One of the best purchases I have ever made. I highly recommend it. Excellent quality, easy to use and install.
7 January 2025
Unprompted review
Reply from TUSHY
Woohoo! We're riding a wave of joy after reading your kind words, Jules! 🌊✨ It’s amazing to hear how our new bidet seat has made such a splash in your life. Thanks for the glowing recommendation—may you continue to experience the joys of bidet life! 🚽💦
TUSHY is top-notch
TUSHY is top-notch! The bidet is easy to install, works great, and the branding is on point. Customer service was super easy to reach and helpful. Highly recommend!
12 December 2024
Unprompted review
Reply from TUSHY
Wow, your review just made our day, Frida! 💦🚽✨ We're so thrilled to hear that you're loving your TUSHY experience—from the simple install to the fresh clean and even our cheeky branding. And knowing our customer service team was there to help? Chef’s kiss! 👌
Thanks for spreading the bidet love and for the stellar 5-star review! Stay fresh, Frida! 🍑💙
Made going to the bathroom a completely…
Made going to the bathroom a completely different experience !
6 February 2025
Unprompted review
Reply from TUSHY
We're glad you've seen the light, Ariel! Changing habits can be hard, so hoping you're already enjoying all of the benefits of bidet life and enhanced hygiene! Thanks for sharing!💦
Tushy has a beautiful and eco-friendly product
Tushy has a great product - from aesthetically pleasing (each roll of paper is wrapped) to an environmentally friendly product (made of bamboo). We use the toilet paper and bidets in our personal house and supply our airbnbs with tushy paper.
26 January 2025
Unprompted review
Reply from TUSHY
Thank you for your thoughtful review! We're thrilled to hear you're enjoying the blend of style, sustainability, and functionality with our products, both in your home and your Airbnbs! 🧻❤️🎍
🙅🏻♂️ Stay away.
🙅🏻♂️ Stay away.
I bought a Tushy during the pandemic and fell in love with a bidet. I was a promoter of the company, telling everyone who cared to hear it about how amazing their bidet was.
Fast-forward to today. I moved and decided to upgrade my bidet. I bought a Tushy Wave bidet seat. It never worked from the get-go, spraying water everywhere. I contacted support, and they sent me a new base plate attachment that was modified to correct this issue. I'm not sure why they were shipping the product with a defective part. I swapped out the base plate, and the problem persists.
Now, they want to charge me a restocking fee for their defective product. This does not make sense. Go to Amazon, and you'll find a similar bidet for half the price. This company is a joke.
21 January 2025
Unprompted review
Reply from TUSHY
Mitchell, we’re truly sorry to hear about your experience with the TUSHY Wave Bidet Seat, and appreciate you taking the time to share your feedback.
Our goal is always to deliver high-quality products, and it’s clear we missed the mark here. As a small company it's been great to work directly with you to address the unique setup of your toilet and ensure you have the optimal experience, including providing a replacement base plate to try to resolve the issue. However we regret that the product still hasn’t worked out for you.
That said, we want to make things right, and we’ve approved your refund in full—no restocking fee will be applied.
Thank you for giving us the opportunity to assist you and for your previous support as a fan of TUSHY. We’ll continue striving to improve and hope to one day regain your trust. If you have any further questions or concerns, don’t hesitate to reach out.
Been curious about the product and it…
Been curious about the product and it was straightforward and easy to install in between the existing seat. Pressure is excellent and performs as expected, everything comes out clean!
27 December 2024
Unprompted review
Reply from TUSHY
So glad you indulged your curiosity, William! And even better, happy to hear it was a breeze to install, and you've been enjoying an enhanced cleaning experience since! Thanks for sharing the love! 💦
They continued to lie to me
They continued to lie to me, said it would be here before Christmas, then said it was shipped the 27th. I requested a complete refund when I clicked the tracking number and the USPS has not even received the item. The continued to lie to me about it. Still waiting on a refund of my product update the called me and bagged to delete this review. Comepletly pathetic company, I would never buy from this company ever, anyone that needs details email me at Joshua.j.thompson22 at gmail, I’ll show you pictures of what they said and how they lied. Please never give this company your money I have overwhelming proof of them lying to me 3 times in about a 10 minute span. 100% garbage company.
Edit.
You indeed decided to only refund me after I posted this review. Also you say it already shipped but It didn’t, you just sent it out today to make it look like it had already been sent out which it wasn’t at any time during our convos. It’s clear you only care about the review, I’m 100% confident if I didn’t post this nothing would have happened. So now the lie total is at 4 saying it was already shipped prior to you rush shipping it today as in December 30th. Thanks
2nd edit/update. As of 12/31 the USPS still has not received package. Please don’t send it. I don’t want it or the headache of having to return it back to you guys. Goodbye
26 December 2024
Unprompted review
Reply from TUSHY
Sorry we couldn't deliver your TUSHY Oasis ahead of the holiday, Josh! And worse that you had to spend time during what should be relaxing days to get to the bottom of it. Happy to see that your refund has been issued, and you'll likely still receive the bidet that did indeed ship, but took longer due to holiday chaos for tracking to reveal itself. In any case you shouldn't have to be a logistics wiz to enjoy booty bliss, so apologies again for failing you! 😥
I love my Tushy products
I’m a huge fan of Tushy products. I particularly love their bidets, bamboo toilet tissue, and wave seat. What sets them apart is their reliable customer service and their commitment to sustainability. Their products are designed to minimize plastic waste, showcasing their dedication to environmental responsibility.
26 December 2024
Unprompted review
Reply from TUSHY
Wow, thank you for your amazing words of encouragement, Melissa! 🌍 We're over the moon that you're a fan of not just our bidets—including our new Wave bidet seat—but also our bamboo toilet tissue and our customer first approach. Your kind words about our commitment to sustainability and reliable customer service truly mean the world to us. Minimizing plastic waste is a mission we’re proud to flush forward with, and it’s customers like you who make it all worthwhile. Here’s to cleaner bums and a greener planet! 💚
We have loved tushy
We have loved tushy!
We loved it so much. It’s the Christmas gift all our adult children and their families.! We rave about it to all our friends! Crazy wonderful
26 December 2024
Unprompted review
Reply from TUSHY
Thank you so much for your glowing review, Leonard! We're thrilled to hear how much you and your family love TUSHY. Making it a gift for your loved ones is the highest compliment, and we’re so glad it’s bringing joy (and cleanliness!) to your holidays. Thank you for sharing the TUSHY love with your friends and family – you’re officially part of the TUSHY revolution!🍑💦
I have bought SO many tushys over the…
I have bought SO many tushys over the years, and I love each one I get even more.
I get them for friends; I get them for family....they think it's a gift for them, but really it's so I can have a stellar toilet time wherever I might land.
The company is so fun. Any time I've had order or set-up issues, they have been so responsive and helpful. The whole brand just has so much fun.
and MEN...If you do not have a tushy....do the world (and yourself) a favor.
18 December 2024
Unprompted review
Reply from TUSHY
Wow, this review is the gift we didn’t know we needed! 🥹✨ Thank you Noah for being such a TUSHY ambassador and spreading the bidet joy far and wide! We love that you’ve mastered the art of stealth gifting—turning every bathroom into your personal oasis. 🚽💦
We’re blushing at your kind words about our team and brand. Helping you set up the ultimate toilet time is literally what gets us out of bed in the morning. And your callout to the men? Chef’s kiss. You’re out here changing the world one tush at a time. Stay fresh, stay fabulous, and we’re always here if you need us! 🙌
Tushy’s products are easy to order
Tushy’s products are easy to order, install & use! This is a great company with an innovative product that is the future of bathroom hygiene! Highly recommend.
24 October 2024
Unprompted review
Reply from TUSHY
Aww, shucks, Mackenzie! We work our butts off to make changing culture easy—so pleased to hear it's been a breeze for you. We aim for the stars, so happy to hear you've brought the future to your bathroom! 🚀
Really appreciate their prompt customer
Really appreciate their prompt customer service when there was an issue with my bidet. Everything worked out and I love my bidet.
1 December 2024
Unprompted review
Reply from TUSHY
Wow, thank you for the recognition, Megan! 🥰 We know sh*t happens sometimes, and that's why our expert Poo-Rus are here to have your back. So glad to hear they got your bidet back on track and hope it's been nothing but booty bliss since! Thanks for sharing!
I love everything about tushy
I love everything about tushy! Their bidets are next level and their customer service is too!
16 December 2024
Unprompted review
Reply from TUSHY
We love to hear about your love for TUSHY, Julia! ❤️ A pampered bum is a happy one, so glad to hear bidet life has been treating you well—and our team has too!
Love my Tushy
Love my Tushy. Works great and was easy to install. Looking forward to saving money by not buying as much TP.
16 December 2024
Unprompted review
Reply from TUSHY
Thanks for sharing the TUSHY love, Jan! Happy to hear it was an easy installation process, and can't wait for you to see how much less toilet paper you go through when washing instead of wiping!💦🍑
Continued innovation and great service
I stuck with my 2.0 Tushy bidet for years before finally taking the plunge for an upgrade to the Tushy ACE. The Tushy 2.0 still works great and will go to our guest bathroom. The Ace is a very welcome upgrade to our primary bathroom. Heated seat, great water flow, easy to install and use. I admire the continued innovation with this product line, and customer service has been nothing short of amazing whenever I've needed some guidance to pick the right product. Their Instagram account is a joy too. :)
26 November 2024
Unprompted review
Reply from TUSHY
We're so flattered, Monica! 🥰 Also couldn't be happier to hear your TUSHY Classic Original is still going strong! We don't believe in programmed obsolescence and that's why our products are designed to last for years, so pleased to hear that's been your experience. Good for your bum and the planet! That being said, most homes have multiple toilets so glad to hear you've made the upgrade with Ace so you have bidets on all—that heated seat is just the thing for a chilly winter morn! Thanks for the love, Monica! 💩
Tushy provides a refreshing feeling…refreshing
Tushy provides a refreshing feeling just before bed. Didn’t know what I was missing
7 November 2024
Reply from TUSHY
There's two things that are super soothing at bedtime: lavender essential oil and a nice long bath. But hey, not everyone has time for that, so glad you've discovered the TUSHY bidet is a great stand-in to feel refreshed and relaxed. Thanks for your insight, Kathy!
No more itch 🫏
Hello all, easy to install, cool water stops that burning pain you get from time to time.
I can eat chili again, I’m so pleased.
5 November 2024
Reply from TUSHY
Happy to hear the spice is back in your life thanks to TUSHY, David! 🌶️ Some people like to put their toilet paper in the icebox—but the refreshing squirt of the bidet is soo much more effective! Thanks for sharing!
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