Alert! There is a Spam Phishing expedition being sent by text message to some current HelloMobile customers. Spoke with a HelloMobile rep by phone yesterday, 10.7.24 who confirmed same. For those who... See more
Hello Mobile
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See what reviewers are saying
The credit card on file expired, but the website wouldn't allow me to add a new payment method, or pay my bill with other cards or Google pay. The first time I called the toll free number, it went to... See more
8-21-2024 The only downside is the long wait to get in touch with customer support. However, I don't mind the long wait, as long as the plan I have now is super low for bucks per month. I use to b... See more
Not having direct access to a live support agent is a problem because Hello Mobile is so delayed in responding to Chat. Service seems good when it is working, but it is virtually impossible to get tim... See more
Company details
About Hello Mobile
Written by the company
As America’s Fastest and Most Affordable Wireless Provider™, Hello Mobile offers the most competitive range of reliable, low-cost plans on the market—with UNLIMITED Talk & Text and 4G LTE/5G High-Speed Data starting at just $5/Mo.
Because in today’s world, 24/7 connectivity is not an option. It’s a requirement.
So whether you need UNLIMITED Data, a competitive multi-line discount or something in between, we have fast, flexible solutions for every lifestyle and budget. Plus, with transparent pricing and exceptional customer service, we can give you the simple, stress-free mobile experience you deserve.
Hello Mobile is now one of the nation’s fastest-growing telecommunications companies, and we’re constantly innovating to expand our capabilities and offerings, using the very latest technologies and service features.
For more information visit our website: hellomobile.com
or call Customer Service: 1 (888) 95-HELLO | 1 (888) 954 3556
Monday - Friday from 8:00am to 12:00am EST
Saturday - Sunday from 8:00am to 8:00pm EST
Contact info
United States
- hellomobile.com
Waited over a week no email or SIM card…
Waited over a week no email or SIM card as promised. Horrible service
29 August 2024
Reply from Hello Mobile
Hi Bob,
We recently saw that you've been affected by a shipping delay. As we work to resolve this quickly, we will keep sending our customers updates on their orders. You're a part of a community that cares, and we are so glad to have you. Thank you for your patience; you'll hear from us again very soon!
I placed an order for a physical SIM…
I placed an order for a physical SIM card to be shipped as I was bringing my own phone. Two weeks later and after speaking with four agents, it still hasn't shipped. All the agents assured me they were filling out a support ticket and that I would get an email when it shipped. I got the same script read to me every time. I finally canceled my order.
13 August 2024
Unprompted review
Reply from Hello Mobile
Hi Patrick,
We recently saw that you've been affected by a shipping delay. As we work to resolve this quickly, we will keep sending our customers updates on their orders. You're a part of a community that cares, and we are so glad to have you. Thank you for your patience; you'll hear from us again very soon!
Poor customer service and delivery…
Poor customer service and delivery method, placed the simcard order and no updates in 5 days, called customer care, sent email, still no updates. Online status was just showing processing..
28 August 2024
Reply from Hello Mobile
Hi Kuldeep,
We recently saw that you've been affected by a shipping delay. As we work to resolve this quickly, we will keep sending our customers updates on their orders. You're a part of a community that cares, and we are so glad to have you. Thank you for your patience; you'll hear from us again very soon!
Slow!
Order did not ship, poor/vague communication from online chat regarding order status.
28 August 2024
Reply from Hello Mobile
Hi,
We recently saw that you've been affected by a shipping delay. As we work to resolve this quickly, we will keep sending our customers updates on their orders. You're a part of a community that cares, and we are so glad to have you. Thank you for your patience; you'll hear from us again very soon!
The delivery times are false
My order was processing for over a week. After a week, I contacted support to see what was delaying my sim card. They couldn't give me a valid reason and so I ended up cancelling my order a few days later and getting a SIM card from another company.
26 August 2024
Reply from Hello Mobile
Hi,
We recently saw that you've been affected by a shipping delay. As we work to resolve this quickly, we will keep sending our customers updates on their orders. You're a part of a community that cares, and we are so glad to have you. Thank you for your patience; you'll hear from us again very soon!
Fraudulent
They never confirmed the order or shipped the product. Seems pretty fraudulent.
28 August 2024
Took my number can't get important…
Took my number can't get important calls and login to my accounts they screwed me over twice.
27 August 2024
Cheap and good
26 August 2024
I have cancelled my order and received…
I have cancelled my order and received an email stating my order has been placed. The turn over time is too long and I am no longer interested.
27 August 2024
Takes to long to get order 2 weeks is…
Takes to long to get order 2 weeks is unacceptable and I still haven't gotten my order
27 August 2024
Reply from Hello Mobile
Hi John,
We recently saw that you've been affected by a shipping delay. As we work to resolve this quickly, we will keep sending our customers updates on their orders. You're a part of a community that cares, and we are so glad to have you. Thank you for your patience; you'll hear from us again very soon!
i am unable to pay my bill
26 August 2024
Terrible Experience
Terrible Experience - Avoid This Company!**
I am extremely disappointed with the service from Hello mobile. Without any prior notice, they disconnected my family plan and unilaterally changed it to a single plan. This is completely unacceptable and unprofessional.
To make matters worse, I can no longer reach them for support—I've tried multiple times to contact customer service, but either can't get through or am met with unhelpful responses. This company has shown zero respect for their customers, and I would not recommend them to anyone.
Avoid at all costs if you value reliable service and transparent communication!
26 August 2024
Unprompted review
Never ship the sim card after 4 weeks…
Never ship the sim card after 4 weeks of waiting. Customer service has no clue and cannot help
26 August 2024
Reply from Hello Mobile
Hi,
We recently saw that you've been affected by a shipping delay. As we work to resolve this quickly, we will keep sending our customers updates on their orders. You're a part of a community that cares, and we are so glad to have you. Thank you for your patience; you'll hear from us again very soon!
The package has not yet been sent
The package still hasn't been sent even though it's been a week
19 August 2024
Reply from Hello Mobile
Hi,
We recently saw that you've been affected by a shipping delay. As we work to resolve this quickly, we will keep sending our customers updates on their orders. You're a part of a community that cares, and we are so glad to have you. Thank you for your patience; you'll hear from us again very soon!
Hello Mobile - Worst Service Ever
What mobile service ever! I ordered sim card for plan and for past 2 weeks the sim card still not shipped. I called Hello mobile customer service twice and they could not resolved the issue. I had to cancel the order. Definitely one of the worst mobile service provider out there.
26 August 2024
Reply from Hello Mobile
Hi,
We recently saw that you've been affected by a shipping delay. As we work to resolve this quickly, we will keep sending our customers updates on their orders. You're a part of a community that cares, and we are so glad to have you. Thank you for your patience; you'll hear from us again very soon!
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