Hearology Forest Row Reviews 

483
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 174 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, courtesy, and skill, making them feel at ease and well-informed. Many highlight the excellent service, noting efficient procedures like ear wax removal and thorough hearing tests, often completed quickly and pain-free. Reviewers appreciate the clear explanations and helpful advice, contributing to a very positive overall user experience and a welcoming environment. No significant negative feedback was consistently reported across multiple reviews, indicating a generally high level of satisfaction among customers.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, consistently praising their friendliness, professionalism, and... See more

Service

Customers consistently report positive experiences with the service, highlighting its efficiency and... See more

User experience

Clients share positive opinions on user experience, frequently describing it as pleasant and comfortable,... See more

Customer service

Consumers find customer service to be positive, with many reviewers praising the excellent care and detailed... See more

Product

Reviewers mention positive feedback about the product, with many expressing delight at being able to hear... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Every element was faultless. Making the booking was effortless - in the shop in Forest Row. I wasn't kept waiting when I attended for my appointment. My practitioner (James, I think) was courteous... See more

Rated 5 out of 5 stars

Seen on time. Listened to concerns and took into account recent health issues. Audiologist fully explained the testing procedure and what is being tested. Clear explanation of the outcome of the te... See more

Rated 5 out of 5 stars

My visit to the clinic today was a very pleasant experience. The staff are really friendly and helpful. Steve was the technician who carried out my procedure. He was very kind and understanding throug... See more

Rated 5 out of 5 stars

I found Michael to be very personable and professional. He tested my hearing in his usual very calm manner. Harry kindly fitted me in for an unscheduled micro-suction, wax removal procedure. This... See more


Company details

  1. Audiologist

About Hearology Forest Row

Written by the company

The Country’s Leading Hearing And Ear Care Specialist Welcomes You To Its Forest Row Shop-Clnic's Trustpilot Page, Which Was Created On 1st October, 2023.

Hearology’s Forest Row Shop-Clinic Has Also Collected Hundreds of Google Reviews Since We Opened There In July 2021 And Has A Google Star Rating Of 4.9. We Also Have a Main Hearology Trustpilot Page That Has Hundreds More Reviews And A 4.9 Star Rating.

Our Services Are Externally Validated By The Care Quality Commission (CQC) To Assure Rigorous Safety, Hygiene And Clinical Quality Standards. Hearology Is One Of Only A Handful Of Audiologists In The Country To Have Achieved This Distinction. 

Our Services Include Hearing Tests, Hearing Aids, Microsuction Ear Wax Removal, Tinnitus Management, Balance Services And Custom-Fit Earware. 

Hearology Also Has Trustpilot Pages For Our Clinics in London Bridge and London Liverpool Street

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Contact info

4.9

Excellent

TrustScore 5 out of 5

483 reviews

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Asks customers to review

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Replied to 100% of negative reviews

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4.9

All reviews

(483)

166 reviews in the last 12 months

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Rated 5 out of 5 stars

Excellent result and care

Lovely receptionist, who was very welcoming. Procedure was explained clearly by Stephen before and during the microsuction to remove hardened wax. He was very reassuring and informative. Wax was totally cleared and Stephen was careful to explain about the ears' aftercare. Not painful, just a bit noisy, but always felt I was in good hands. Can thoroughly recommend.

23 October 2025
Rated 5 out of 5 stars

I was slightly apprehensive about what was to come…

I was slightly apprehensive about what was to come - I needn't have been! The atmosphere was at the same time relaxed and professional. Stephen, who undertook the procedure, explained exactly what he was going to do and described the sensations I would experience. He had an air of complete confidence, and so it proved. He was also responsive to my sense of humour, always a gold star in my estimation. I can now hear again, and it's a real pleasure, as was attending Hearology's clinic.

23 October 2025
Rated 5 out of 5 stars

From start to finish

From start to finish, a lovely experience...warm welcome, caring receptionist, brilliant audiologist who put me at ease immediately Everything thought of. I highly recommend this practice in Forest Row.

23 October 2025
Rated 5 out of 5 stars

My visit to the clinic today was a very…

My visit to the clinic today was a very pleasant experience. The staff are really friendly and helpful. Steve was the technician who carried out my procedure. He was very kind and understanding throughout, explaining everything as it happened . He was very gentle and gave reassurances as he worked his magic. Thank you so much for helping me to stay calm. Would definitely recommend

16 October 2025
Rated 5 out of 5 stars

Quick and competent ear cleaning.

Quick and competent ear cleaning service. They were £15-20 more expensive than other competitors, but they had appointments available more quickly so I decided to go with them anyway. Apart from having to pay a bit more, I have no complaints at all about the service.

3 October 2025
Rated 5 out of 5 stars

Extremely efficient

Extremely efficient – excellent service. The micro suction is quick easy and effective. Hearology Forest Row opens early – I was able to phone at 8 am and by 9:15 am I was having my ears cleared. All done and dusted by 9:30 am. Very grateful, thank you.

2 October 2025
Rated 5 out of 5 stars

Pleased with microsuction

It was on time, clean, nice and my questions were answered. The microsuction was easy and has had the desired result. I am pleased and will use hearology again if needed. It was not the cheapest.

29 September 2025

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