Hearology Liverpool Street Reviews 

395
TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 148 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being professional, friendly, and caring, ensuring a comfortable and reassuring visit. Many people highlight the exceptional customer service, noting that employees are helpful, welcoming, and explain procedures clearly, putting them at ease. The service itself is frequently described as efficient, quick, and effective, often resulting in immediate relief and restored hearing without discomfort. Reviewers also appreciate the easy booking process and punctual appointments, making the overall user experience excellent and hassle-free from start to finish.

What people talk about most

Staff

Consumers consistently report positive experiences with the staff, describing them as professional, friendly,... See more

Service

Customers consistently note positive experiences with service, highlighting fast, friendly, and efficient... See more

User experience

People report positive experiences with user experience, consistently describing it as fast, friendly, and... See more

Customer service

Clients share positive opinions on customer service, frequently highlighting the professional and attentive... See more

Booking process

Reviewers mention positive feedback about the booking process, highlighting its ease and efficiency.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I could not recommend Hearology more highly. I managed to get a same day appointment for ear wax removal (as my home treatments were not working). I saw a young lady called Ellie, she was brilliant.... See more

Rated 5 out of 5 stars

Very good quality staff; thorough clean. I've never had a bad experience here. Bridget this time was especially good (gentle, careful, thorough and clearly skilled). I'm understanding that it's worth... See more

Rated 5 out of 5 stars

My experience at Hearology was absolutely first class. The professional staff were amazing, so knowledgeable and of course skilful. Abigail attended me on my first visit and Bridgette my second. Both... See more

Rated 5 out of 5 stars

Going to the Hearology Liverpool Street clinic was the best decision I ever took for the health of my ears! I have been experiencing hearing problems for a couple of months and so I opted for an ear w... See more


Company details

  1. Audiologist

About Hearology Liverpool Street

Written by the company

The Country’s Leading Hearing And Ear Care Specialist Welcomes You To Its London Liverpool Street Clinic's Trustpilot Page, Which Was Created On 1st October, 2023.

Hearology’s London Liverpool Street Clinic Has Also Collected Hundreds Of Google Reviews Since We Opened There In March, 2018 And Has A Google Star Rating Of 5.0. We Also Have a Main Hearology Trustpilot Page That Has Hundreds More Reviews And A 4.9 Star Rating.

Our Services Are Externally Validated By The Care Quality Commission (CQC) To Assure Rigorous Safety, Hygiene And Clinical Quality Standards. Hearology Is One Of Only A Handful Of Audiologists In The Country To Have Achieved This Distinction. 

Our Services Include Hearing Tests, Hearing Aids, Microsuction Ear Wax Removal, Tinnitus Management, Balance Services And Custom-Fit Earware. 

Hearology Also Has Trustpilot Pages For Our Clinics in London Bridge and Forest Row (East Sussex)

Book an ear cleaning appointment

Book a hearing test


Contact info

4.9

Excellent

TrustScore 5 out of 5

395 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(395)

134 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Same Day Appointment - Immediate Relief!

Booked a same day appointment as a first time patient and service was brilliant. I never had the procedure before and was immediately put at ease and had everything explained to me. Procedure was quick and painless and provided instant relief of my symptoms.

30 June 2026
Rated 5 out of 5 stars

Highly recommended

I could not recommend Hearology more highly. I managed to get a same day appointment for ear wax removal (as my home treatments were not working). I saw a young lady called Ellie, she was brilliant. I made her aware that a previous visit to another company for ear wax removal had not been a very pleasant experience . She listened to me and was very professional and took the time to make sure I was ok during the procedure. I can now hear again. Thank you Hearology.

26 June 2026
Unprompted review
Rated 5 out of 5 stars

Great hospitality and confident staff

Great hospitality. Staff is confident and I can feel that when they are doing the job, they have in their mind the best interest for the patient. Beatrice was the one to get the job done for me with great confidence, speed, and accuracy and the outcome was perfect. I wish them all the best.

19 June 2026
Rated 5 out of 5 stars

Excellent free hearing test

I had the free hearing test that was offered after having wax removed from my ears (which was fine).
The free hearing test was excellent. Esti took me through a series of tests that measure different aspects of hearing. And she clearly explained how the diagnostics work and the results, not mention the basic structure of the ear.
I shall be paying more attention now to the nuances and patterns of my hearing.
All for free. Very happy with Esti and the service. Thanks Hearology!

17 June 2026
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look