Hearology Forest Row Reviews 

483
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 174 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, courtesy, and skill, making them feel at ease and well-informed. Many highlight the excellent service, noting efficient procedures like ear wax removal and thorough hearing tests, often completed quickly and pain-free. Reviewers appreciate the clear explanations and helpful advice, contributing to a very positive overall user experience and a welcoming environment. No significant negative feedback was consistently reported across multiple reviews, indicating a generally high level of satisfaction among customers.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, consistently praising their friendliness, professionalism, and... See more

Service

Customers consistently report positive experiences with the service, highlighting its efficiency and... See more

User experience

Clients share positive opinions on user experience, frequently describing it as pleasant and comfortable,... See more

Customer service

Consumers find customer service to be positive, with many reviewers praising the excellent care and detailed... See more

Product

Reviewers mention positive feedback about the product, with many expressing delight at being able to hear... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Every element was faultless. Making the booking was effortless - in the shop in Forest Row. I wasn't kept waiting when I attended for my appointment. My practitioner (James, I think) was courteous... See more

Rated 5 out of 5 stars

Seen on time. Listened to concerns and took into account recent health issues. Audiologist fully explained the testing procedure and what is being tested. Clear explanation of the outcome of the te... See more

Rated 5 out of 5 stars

My visit to the clinic today was a very pleasant experience. The staff are really friendly and helpful. Steve was the technician who carried out my procedure. He was very kind and understanding throug... See more

Rated 5 out of 5 stars

I found Michael to be very personable and professional. He tested my hearing in his usual very calm manner. Harry kindly fitted me in for an unscheduled micro-suction, wax removal procedure. This... See more


Company details

  1. Audiologist

About Hearology Forest Row

Written by the company

The Country’s Leading Hearing And Ear Care Specialist Welcomes You To Its Forest Row Shop-Clnic's Trustpilot Page, Which Was Created On 1st October, 2023.

Hearology’s Forest Row Shop-Clinic Has Also Collected Hundreds of Google Reviews Since We Opened There In July 2021 And Has A Google Star Rating Of 4.9. We Also Have a Main Hearology Trustpilot Page That Has Hundreds More Reviews And A 4.9 Star Rating.

Our Services Are Externally Validated By The Care Quality Commission (CQC) To Assure Rigorous Safety, Hygiene And Clinical Quality Standards. Hearology Is One Of Only A Handful Of Audiologists In The Country To Have Achieved This Distinction. 

Our Services Include Hearing Tests, Hearing Aids, Microsuction Ear Wax Removal, Tinnitus Management, Balance Services And Custom-Fit Earware. 

Hearology Also Has Trustpilot Pages For Our Clinics in London Bridge and London Liverpool Street

Book an ear cleaning appointment

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Contact info

4.9

Excellent

TrustScore 5 out of 5

483 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 2 weeks

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4.9

All reviews

(483)

166 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent customer care

Excellent customer care, everything about the test was explained to me in detail and I was made to feel very relaxed during the test.
I was particularly impressed with the offer of a free trial for the hearing aids for a fourteen day period,
Michael also reiterated that the trial was not dependent on purchasing aids from Hearology.
I have no hesitation in recommending Hearology to anyone who thinks that they need hearing test.

18 December 2025
Rated 5 out of 5 stars

great service

great service, Steve at Forest Row did a super job and was very friendly and efficient.

17 December 2025
Rated 5 out of 5 stars

Goodbye to ear drops before syringeing

Softening the ear wax with ear drops for a couple of days before syringeing is often recommended.Quite unnecessary for Hearology's microsuction technique.Also, with the visual probe, the doctor can see everything throughout the process.In this reviewer's experience, microsuction is needed less frequently than traditional syringeing.

2 December 2025
Rated 5 out of 5 stars

Professional Service

Seen on time. Listened to concerns and took into account recent health issues.
Audiologist fully explained the testing procedure and what is being tested.
Clear explanation of the outcome of the test with hard copy of results provided. Agreed next steps and follow up appointment.

24 November 2025
Rated 5 out of 5 stars

Lightbulb moment

My husband attended a diagnostic hearing appointment at Hearology to ascertain how much hearing loss there was after a recent stroke. He has asphasia and is finding some speech and understanding challenging. He felt his hearing was only very slightly different however the tests undertaken showed a significant hearing loss on one side. Michael was not only gentle and mindful he was also extremely helpful in explaining exactly how the stroke had caused hearing loss and what range was affected before going on to fit him with temporary hearing aids, my husbands reaction to hearing clearly brought tears to my eyes and completely blew his mind an absolute lightbulb moment. It immediately made a difference to his speech and understanding and with constant wear will only improve more.
Hearology will guide you every step of the way to hearing clearly now and for the future with constant check up and tweaks to the aids ensuring you’re getting the best possible.
Hearing loss if left undetected can cause memory loss as the brain shuts off what it can no longer hear.
I cannot recommend Hearology enough.

18 November 2025
Rated 5 out of 5 stars

Easy to book online

Easy to book online, next day appointment too. When you have a blocked ear, you don't want to be waiting too long. Stephen was welcoming, thorough and made me feel at ease. Would definitely recommend and use again

18 November 2025
Rated 5 out of 5 stars

Ear Cleaning Procedure

The customer service offered was excellent. My treatment was carried out professionally and efficiently by Stephen. Would highly recommend this company.

11 November 2025
Unprompted review
Rated 5 out of 5 stars

Microsuction procedure

I had an ear cleaning: micro-suction appointment, with Steve today.
He was great, talked through the procedure, took his time and was personable and professional.
I will certainly return if I need it done again in the future.
Thank you

28 October 2025

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