This was a reinstall service. The installer Ben was awesome . Pure craftsmanship. Would have given 5 star just for Ben . However 4 star because the customer care service line needs improvement. Too mu... See more
Company replied
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Review summary
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Reviews shaping this summary
Stuart Chapman called the previous day and said he would be delivering my salts at 8am and what do you know, at 8am he was standing by my front door. As someone who takes pride in punctuality... See more
From Frank coming to our property showing us the demo & explaining the details thoroughly of the water softener / filter system to Jacob installing the system has been faultless. Jacob didn't have an... See more
Company replied
Outstanding service from Harvey Water Softeners, as always. A huge thank you to Stuart for consistently going above and beyond. He always sends a text just before he arrives, which is really appreciat... See more
Company replied
Company details
- Water Softening Equipment Supplier
- Plumber
- Water Filter Supplier
- Water Purification Company
- Water Treatment Supplier
About Culligan Harvey
Written by the company
Culligan Harvey is the UK’s number one selling water softener brand. Experience the benefits of softened and filtered water for your home, health and happiness with the Harvey™ Water Softener.
Book a free, no obligation demo today. Request a Quote
Find your Perfect Water Softener Shop Salt Shop Drinking Water Shop Water Filters
Book a free, no obligation demo today. Request a Quote
Find your Perfect Water Softener Shop Salt Shop Drinking Water Shop Water Filters
Contact info
Hipley Street, GU22 9LQ, Woking, United Kingdom
- 01483 753400
- reviews@harvey.co.uk
- harveywatersofteners.co.uk
4.6
Excellent
14K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 98% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
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Great support
Phoned technical support since our Water Softener appeared to have stopped working. Amar was very helpful (it transpired the salt blocks had become stuck). Excellent service.
24 July 2026
Unprompted review
Reply from Culligan Harvey
Thank you for your feedback. We're pleased to hear that Amar was able to quickly identify the issue and get everything back up and running for you.
We'll be sure to pass on your kind comments.
If you’d like to refer a friend, you can do so here: https://www.harveywatersofteners.co.uk/refer-a-friend/
Kind regards,
Culligan Harvey Team
Outstanding service from Harvey Water…
Outstanding service from Harvey Water Softeners, as always. A huge thank you to Stuart for consistently going above and beyond. He always sends a text just before he arrives, which is really appreciated, and the salt is delivered quickly and without any hassle. Friendly, reliable and professional every time. It’s great customer service like this that keeps us coming back. Thanks again, Stuart!
24 July 2026
Unprompted review
Reply from Culligan Harvey
Thank you for your wonderful feedback. We're delighted to hear that Stuart continues to provide such friendly, reliable, and professional service.
We'll be sure to pass on your kind words and appreciation for his excellent customer care.
If you’d like to refer a friend, you can do so here: https://www.harveywatersofteners.co.uk/refer-a-friend/
Kind regards,
Culligan Harvey Team
Swift polite delivery
24 July 2026
Unprompted review
Reply from Culligan Harvey
Thank you for your feedback. We're pleased to hear your delivery was swift and polite, and that you had a positive experience with our service.
If you’d like to refer a friend, you can do so here: https://www.harveywatersofteners.co.uk/refer-a-friend/
Kind regards,
Culligan Harvey Team
Very efficient & helpful
24 July 2026
Unprompted review
Reply from Culligan Harvey
Thank you for your feedback.
We're delighted to hear you found our service efficient and helpful.
If you’d like to refer a friend, you can do so here: https://www.harveywatersofteners.co.uk/refer-a-friend/
Kind regards,
Culligan Harvey Team
Michael Hockham from Culligan Harvey…
Michael Hockham from Culligan Harvey recently fitted a twist lock filter in my home, and I could not be happier with the service. He arrived on time, was very polite, and did a super clean job. He also took the time to show me how the new filter works. Highly recommend Michael and Culligan Harvey for any plumbing needs!
23 July 2026
Unprompted review
Reply from Culligan Harvey
Thank you for your fantastic feedback. We're delighted to hear that Michael provided such punctual, professional service and took the time to explain everything clearly.
We'll be sure to pass on your kind words to him.
If you’d like to refer a friend, you can do so here: https://www.harveywatersofteners.co.uk/refer-a-friend/
Kind regards,
Culligan Harvey Team
Another great delivery!
Another great delivery from Culligan Harvey! Our delivery driver Stuart Chapman is always so kind and helpful, professional but really friendly too, he even carries our packs of salt to our garage every time we order! He’s a real gentleman. The ordering process couldn’t be simpler either, the Culligan Harvey website is extremely easy to use and delivery is very fast. Just a great company to deal with! Thank you.
24 July 2026
Unprompted review
Reply from Culligan Harvey
Thank you for your wonderful feedback. We're delighted to hear that Stuart continues to provide such kind, helpful, and professional service.
We'll be sure to pass on your lovely comments to him. It's great to know that you also find our ordering process simple and delivery service fast.
If you’d like to refer a friend, you can do so here: https://www.harveywatersofteners.co.uk/refer-a-friend/
Kind regards,
Culligan Harvey Team
Abbie was great
Abbie was great, took my details and arranged for a visit an engineer for the same day. Can't ask for more at this stage.
24 July 2026
Unprompted review
Reply from Culligan Harvey
Thank you for your feedback. We're delighted to hear that Abbie was able to assist you quickly and arrange an engineer visit for the same day.
We'll be sure to pass on your kind comments to her.
If you’d like to refer a friend, you can do so here: https://www.harveywatersofteners.co.uk/refer-a-friend/
Kind regards,
Culligan Harvey Team
Reply from Culligan Harvey
Thank you for your continued support. We're delighted to hear that Abbie provided another great experience for you.
We'll be sure to pass on your kind feedback.
If you’d like to refer a friend, you can do so here: https://www.harveywatersofteners.co.uk/refer-a-friend/
Kind regards,
Culligan Harvey Team
Good service
Texted when he was arriving. Friendly & put salt in our storage area in garage.
24 July 2026
Unprompted review
Reply from Culligan Harvey
Thank you for your feedback. We're pleased to hear that your delivery was friendly and helpful, and that the salt was placed in your garage storage area for you.
If you’d like to refer a friend, you can do so here: https://www.harveywatersofteners.co.uk/refer-a-friend/
Kind regards,
Culligan Harvey Team
Very happy with my salt delivery and…
Very happy with my salt delivery and Stuart provided an excellent and friendly delivery service
24 July 2026
Unprompted review
Reply from Culligan Harvey
Thank you for your feedback. We're delighted to hear that you were very happy with your salt delivery and that Stuart provided such excellent and friendly service. We'll be sure to pass on your kind comments to him.
If you’d like to refer a friend, you can do so here: https://www.harveywatersofteners.co.uk/refer-a-friend/
Kind regards,
Culligan Harvey Team
Excellent service
Very amenable, delivered to where I wanted. The service provided by Stuart Chapman was excellent.
24 July 2026
Unprompted review
Reply from Culligan Harvey
Thank you for your feedback! We're delighted to hear Stuart Chapman provided such an excellent service and made sure your delivery was placed exactly where you wanted it.
We'll be sure to pass on your kind words to Stuart.
If you’d like to refer a friend, you can do so here: https://www.harveywatersofteners.co.uk/refer-a-friend/
Kind regards,
Culligan Harvey Team
Stuart Chapman called the previous day…
Stuart Chapman called the previous day and said he would be delivering my salts at 8am and what do you know, at 8am he was standing by my front door.
As someone who takes pride in punctuality this was highly appreciated, as well as being extremely polite throughout the 2 conversations we had.
Thankyou Stuart!
Regards
Emre
24 July 2026
Unprompted review
Easy to order
Easy to order. Prompt delivery. Excellent service. Thank you.
2 July 2026
Unprompted review
Reply from Culligan Harvey
Thank you for your review. We're delighted to hear that ordering was easy, your delivery arrived promptly, and that you received excellent service.
We really appreciate your feedback.
If you’d like to refer a friend, you can do so here: https://www.harveywatersofteners.co.uk/refer-a-friend/
Kind regards,
Culligan Harvey Team
A step above
My wife was home alone and the delivery driver was exceptionally polite, introduced himself clearly, and asked exactly where she’d like everything placed. He then carried the salt inside, stacked it neatly in the hallway, and left no bulky boxes or mess behind.
He even provided a helpful leaflet on water softener after‑care plans — a small touch that shows real attention to customer experience.
This level of care genuinely makes Harvey stand out. We’re extremely impressed and will definitely order again. Highly recommended..
24 July 2026
Unprompted review
Reply from Culligan Harvey
Thank you for your wonderful review. We're delighted to hear that your delivery driver provided such polite, professional, and helpful service.
Taking the time to introduce himself, place the salt exactly where requested, and leave everything tidy is the level of care we strive for.
We're also pleased that the aftercare information was useful. Thank you for your recommendation, and we look forward to serving you again.
If you’d like to refer a friend, you can do so here: https://www.harveywatersofteners.co.uk/refer-a-friend/
Kind regards,
Culligan Harvey Team
Items delivered promptly by friendly…
Items delivered promptly by friendly driver and unlike by DHL they arrived intact 😀
23 July 2026
Unprompted review
Reply from Culligan Harvey
Thank you for your review. We're delighted to hear your items arrived promptly and in perfect condition.
It's great to know our friendly driver made such a positive impression and that your delivery experience was a positive one. We really appreciate your feedback.
If you’d like to refer a friend, you can do so here: https://www.harveywatersofteners.co.uk/refer-a-friend/
Kind regards,
Culligan Harvey Team
Stuart delivered our salt today and was…
Stuart delivered our salt today and was very helpful in carrying it down to our shed for us. Very quick delivery and good service.
23 July 2026
Unprompted review
Reply from Culligan Harvey
Thank you for your review. We're delighted to hear Stuart was so helpful and that you were pleased with the quick delivery and service.
We'll be sure to pass on your kind comments to him.
If you’d like to refer a friend, you can do so here: https://www.harveywatersofteners.co.uk/refer-a-friend/
Kind regards,
Culligan Harvey Team
Customer Service was excellent…
Customer Service was excellent delivered with care
23 July 2026
Unprompted review
Reply from Culligan Harvey
Thank you for your review. We're pleased to hear you received excellent customer service and that your delivery was handled with care.
If you’d like to refer a friend, you can do so here: https://www.harveywatersofteners.co.uk/refer-a-friend/
Kind regards,
Culligan Harvey Team
Excellent service
Excellent service, the App makes it very easy to determine when you need to refill the salt, and order new salt blocks.
Thoroughly recommend Culigan Harvey softeners.
1 July 2026
Unprompted review
Reply from Culligan Harvey
Thank you for your wonderful review. We're delighted to hear you're enjoying your water softener and finding the app helpful for managing your salt levels and ordering refills.
Thank you for your recommendation and support.
If you’d like to refer a friend, you can do so here: https://www.harveywatersofteners.co.uk/refer-a-friend/
Kind regards,
Culligan Harvey Team
Great service from Stuart
Great service from Stuart. He was so friendly and wouldn’t let me help unload with him. Insisted he would bring all the bags into our garage. Really helpful and polite guy.
22 July 2026
Unprompted review
Reply from Culligan Harvey
Thank you for your fantastic review. We're delighted to hear Stuart provided such friendly and helpful service. We'll be sure to pass on your kind comments to him.
If you’d like to refer a friend, you can do so here: https://www.harveywatersofteners.co.uk/refer-a-friend/
Kind regards,
Culligan Harvey Team
Stuart was amazing
Stuart was amazing! He was very friendly and even brought 6 heavy bags of salt into my house for me. Excellent customer service. Thank you Stuart.
23 July 2026
Unprompted review
Reply from Culligan Harvey
Thank you for your wonderful review. We're delighted to hear Stuart provided such excellent service and went the extra mile to help bring the salt into your home.
We'll be sure to pass on your kind words to him.
If you’d like to refer a friend, you can do so here: https://www.harveywatersofteners.co.uk/refer-a-friend/
Kind regards,
Culligan Harvey Team
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