This was a reinstall service. The installer Ben was awesome . Pure craftsmanship. Would have given 5 star just for Ben . However 4 star because the customer care service line needs improvement. Too mu... See more
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Review summary
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What people talk about most
Reviews shaping this summary
Stuart Chapman called the previous day and said he would be delivering my salts at 8am and what do you know, at 8am he was standing by my front door. As someone who takes pride in punctuality... See more
From Frank coming to our property showing us the demo & explaining the details thoroughly of the water softener / filter system to Jacob installing the system has been faultless. Jacob didn't have an... See more
Company replied
Outstanding service from Harvey Water Softeners, as always. A huge thank you to Stuart for consistently going above and beyond. He always sends a text just before he arrives, which is really appreciat... See more
Company replied
Company details
- Water Softening Equipment Supplier
- Plumber
- Water Filter Supplier
- Water Purification Company
- Water Treatment Supplier
About Culligan Harvey
Written by the company
Culligan Harvey is the UK’s number one selling water softener brand. Experience the benefits of softened and filtered water for your home, health and happiness with the Harvey™ Water Softener.
Book a free, no obligation demo today. Request a Quote
Find your Perfect Water Softener Shop Salt Shop Drinking Water Shop Water Filters
Book a free, no obligation demo today. Request a Quote
Find your Perfect Water Softener Shop Salt Shop Drinking Water Shop Water Filters
Contact info
Hipley Street, GU22 9LQ, Woking, United Kingdom
- 01483 753400
- reviews@harvey.co.uk
- harveywatersofteners.co.uk
4.6
Excellent
14K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 98% of negative reviews
Typically replies within 1 week
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A step above
My wife was home alone and the delivery driver was exceptionally polite, introduced himself clearly, and asked exactly where she’d like everything placed. He then carried the salt inside, stacked it neatly in the hallway, and left no bulky boxes or mess behind.
He even provided a helpful leaflet on water softener after‑care plans — a small touch that shows real attention to customer experience.
This level of care genuinely makes Harvey stand out. We’re extremely impressed and will definitely order again. Highly recommended..
24 July 2026
Unprompted review
Reply from Culligan Harvey
Thank you for your wonderful review. We're delighted to hear that your delivery driver provided such polite, professional, and helpful service.
Taking the time to introduce himself, place the salt exactly where requested, and leave everything tidy is the level of care we strive for.
We're also pleased that the aftercare information was useful. Thank you for your recommendation, and we look forward to serving you again.
If you’d like to refer a friend, you can do so here: https://www.harveywatersofteners.co.uk/refer-a-friend/
Kind regards,
Culligan Harvey Team
Items delivered promptly by friendly…
Items delivered promptly by friendly driver and unlike by DHL they arrived intact 😀
23 July 2026
Unprompted review
Reply from Culligan Harvey
Thank you for your review. We're delighted to hear your items arrived promptly and in perfect condition.
It's great to know our friendly driver made such a positive impression and that your delivery experience was a positive one. We really appreciate your feedback.
If you’d like to refer a friend, you can do so here: https://www.harveywatersofteners.co.uk/refer-a-friend/
Kind regards,
Culligan Harvey Team
Stuart delivered our salt today and was…
Stuart delivered our salt today and was very helpful in carrying it down to our shed for us. Very quick delivery and good service.
23 July 2026
Unprompted review
Reply from Culligan Harvey
Thank you for your review. We're delighted to hear Stuart was so helpful and that you were pleased with the quick delivery and service.
We'll be sure to pass on your kind comments to him.
If you’d like to refer a friend, you can do so here: https://www.harveywatersofteners.co.uk/refer-a-friend/
Kind regards,
Culligan Harvey Team
Customer Service was excellent…
Customer Service was excellent delivered with care
23 July 2026
Unprompted review
Reply from Culligan Harvey
Thank you for your review. We're pleased to hear you received excellent customer service and that your delivery was handled with care.
If you’d like to refer a friend, you can do so here: https://www.harveywatersofteners.co.uk/refer-a-friend/
Kind regards,
Culligan Harvey Team
Excellent service
Excellent service, the App makes it very easy to determine when you need to refill the salt, and order new salt blocks.
Thoroughly recommend Culigan Harvey softeners.
1 July 2026
Unprompted review
Reply from Culligan Harvey
Thank you for your wonderful review. We're delighted to hear you're enjoying your water softener and finding the app helpful for managing your salt levels and ordering refills.
Thank you for your recommendation and support.
If you’d like to refer a friend, you can do so here: https://www.harveywatersofteners.co.uk/refer-a-friend/
Kind regards,
Culligan Harvey Team
Great service from Stuart
Great service from Stuart. He was so friendly and wouldn’t let me help unload with him. Insisted he would bring all the bags into our garage. Really helpful and polite guy.
22 July 2026
Unprompted review
Reply from Culligan Harvey
Thank you for your fantastic review. We're delighted to hear Stuart provided such friendly and helpful service. We'll be sure to pass on your kind comments to him.
If you’d like to refer a friend, you can do so here: https://www.harveywatersofteners.co.uk/refer-a-friend/
Kind regards,
Culligan Harvey Team
Stuart was amazing
Stuart was amazing! He was very friendly and even brought 6 heavy bags of salt into my house for me. Excellent customer service. Thank you Stuart.
23 July 2026
Unprompted review
Reply from Culligan Harvey
Thank you for your wonderful review. We're delighted to hear Stuart provided such excellent service and went the extra mile to help bring the salt into your home.
We'll be sure to pass on your kind words to him.
If you’d like to refer a friend, you can do so here: https://www.harveywatersofteners.co.uk/refer-a-friend/
Kind regards,
Culligan Harvey Team
I had a great delivery experience with…
I had a great delivery experience with Stuart. He was very pleasant, knowledgeable, and polite. He even offered to put the salt exactly where I wanted it inside the home. When I had a few extra questions, he was incredibly helpful and forwarded them straight to the team. Great customer care!
23 July 2026
Unprompted review
Reply from Culligan Harvey
Thank you for your fantastic review. We're delighted to hear Stuart provided such a positive delivery experience.
It's great to know he was friendly, knowledgeable, and helpful, and that he went the extra mile to ensure everything was placed where you wanted it. We'll be sure to pass on your kind feedback to Stuart and the team.
If you’d like to refer a friend, you can do so here: https://www.harveywatersofteners.co.uk/refer-a-friend/
Kind regards,
Culligan Harvey Team
“Peter” was so kind,helpful and very polite…
Peter was so helpful and very polite and asked me to carry all 9 pages to the store inside my house
23 July 2026
Unprompted review
Reply from Culligan Harvey
Thank you for your great review. We're pleased to hear Peter was so helpful and polite, and that he kindly carried all 9 bags into your house for you.
We'll be sure to pass on your kind feedback to him.
If you’d like to refer a friend, you can do so here: https://www.harveywatersofteners.co.uk/refer-a-friend/
Kind regards,
Culligan Harvey Team
Stuart delivered my blocks
Stuart delivered my blocks. He was so polite & helpful, delivering them in the exact place I asked. He was friendly & kind, Thank you Stuart!
22 July 2026
Unprompted review
Reply from Culligan Harvey
Thank you for your lovely review. We're delighted to hear Stuart was so polite, helpful, and friendly, and that he placed your salt blocks exactly where you wanted them.
We'll be sure to pass on your kind words to him.
If you’d like to refer a friend, you can do so here: https://www.harveywatersofteners.co.uk/refer-a-friend/
Kind regards,
Culligan Harvey Team
Excellent delivery service
I've been using Harvey water softener for couple of years now. Have seen such a good change in the salt delivery and customer handling. Earlier used to struggle with their courier but now Harvey have started their own delivery. People like Stuart Chapman are a great example of exemplary customer service. Always on time, delivers with a smile, polite and ensures the delivery is as smooth as possible. Thanks Stuart and the Harvey team!
23 July 2026
Unprompted review
Reply from Culligan Harvey
Thank you for your fantastic review and for being a valued customer over the years. We're delighted to hear you've noticed the improvements to our delivery service and that Stuart has consistently provided such excellent customer care.
We'll be sure to pass on your kind feedback to Stuart and the wider team.
If you’d like to refer a friend, you can do so here: https://www.harveywatersofteners.co.uk/refer-a-friend/
Kind regards,
Culligan Harvey Team
All round excellence!
Excellent service from inspection to installation and highly recommended
20 July 2026
Unprompted review
Reply from Culligan Harvey
Thank you for your wonderful review. We're delighted to hear you received excellent service throughout your journey, from the initial inspection right through to installation.
Thank you for your recommendation and support.
If you’d like to refer a friend, you can do so here: https://www.harveywatersofteners.co.uk/refer-a-friend/
Kind regards,
Culligan Harvey Team
Super
Yet again another super quick delivery from the delightful Stuart Chapman. I love this guy, he’s so chatty and delivers all my salt bags and places them on the shelf in my shed without any issues . I couldn’t be happier with these deliveries as I have poor mobility and the lovely Stuart does it all! Well done! *****
22 July 2026
Unprompted review
Reply from Culligan Harvey
Thank you for your lovely review. We're delighted to hear that Stuart continues to provide such quick, friendly, and helpful service.
It's wonderful to know he goes the extra mile by placing your salt bags exactly where you need them, especially as this makes things easier for you. We'll be sure to pass on your kind words to Stuart.
If you’d like to refer a friend, you can do so here: https://www.harveywatersofteners.co.uk/refer-a-friend/
Kind regards,
Culligan Harvey Team
5* for the delivery Person
22 July 2026
Unprompted review
Reply from Culligan Harvey
Thank you for your review. We're delighted to hear you were pleased with the delivery service.
We really appreciate the 5-star rating and your feedback.
If you’d like to refer a friend, you can do so here: https://www.harveywatersofteners.co.uk/refer-a-friend/
Kind regards,
Culligan Harvey Team
Amazing
Amazing great installation clean tidy and the best no limescale at all living in a hard water area that had already destroyed taps and hot water tap this has been a game changer and friends have followed suit one of our best decisions highly recommend
22 August 2025
Unprompted review
Reply from Culligan Harvey
Thank you for your fantastic review. We're delighted to hear that your installation experience was clean, tidy, and hassle-free.
It's wonderful to know your water softener has made such a difference in tackling limescale and protecting your home in a hard water area.
We're especially pleased to hear you've recommended us to friends. Thank you for your support.
Kind regards,
Culligan Harvey Team
Thankyou
Thankyou for the great, freindly service, delivered to my door no ifs or buts,
22 July 2026
Unprompted review
Reply from Culligan Harvey
Thank you for your review. We're delighted to hear you were pleased with the friendly service and convenient delivery.
We really appreciate your feedback and are glad we could make things easy for you.
If you’d like to refer a friend, you can do so here: https://www.harveywatersofteners.co.uk/refer-a-friend/
Kind regards,
Culligan Harvey Team
Aaron from Harvey fitted the softer…
Aaron from Harvey fitted the softer perfectly he was clean, tidy, respectful also give good advice for other products around the house
20 June 2026
Unprompted review
Reply from Culligan Harvey
Thank you for your review. We're delighted to hear Aaron provided such a professional installation experience.
It's great to know he was clean, tidy, respectful, and able to offer helpful advice on other products for your home. We'll be sure to pass on your kind feedback to him.
If you’d like to refer a friend, you can do so here: https://www.harveywatersofteners.co.uk/refer-a-friend/
Kind regards,
Culligan Harvey Team
GEORGE PARDOE was amazing and…
GEORGE PARDOE was amazing and professional with hes customer service. He took hes time to do a very clean job. Thank you!
22 July 2026
Unprompted review
Reply from Culligan Harvey
Thank you for your review. We're delighted to hear George provided such amazing and professional service. It's great to know he took the time to ensure everything was completed to a high standard and left a clean finish.
We'll be sure to pass on your kind feedback to him.
If you’d like to refer a friend, you can do so here: https://www.harveywatersofteners.co.uk/refer-a-friend/
Kind regards,
Culligan Harvey Team
I strongly recommend avoiding Harvey…
I strongly recommend avoiding Harvey Water Softeners.
In my experience, the company’s premium pricing and polished sales pitch are completely disconnected from the quality of its installation and after-sales service. My system was installed incorrectly, the drinking-water/kettle tap leaked, and the resulting damage was substantial. I then had to spend more than a month chasing Harvey to resolve problems that should never have existed after a professional installation.
After all of that, Harvey offered just £200 in compensation. That is laughable given the damage, disruption, time wasted and repeated effort required to get them to address their own mistakes.
This is why the company feels borderline like a scam: you pay a substantial premium for specialist installation and dependable support, but once Harvey has taken the money, accountability disappears. A premium supplier should inspect its work properly, respond immediately to leaks, cover the damage it causes and compensate customers fairly. Harvey failed on all of those points in my case.
Harvey: do not reply with a copy-and-paste message asking me to email you. I already did. Your team is fully aware of the situation. Address the actual complaint instead of posting a generic public-relations response.
The product itself is not the main issue. The problem is paying premium-brand prices while receiving poor workmanship, weak quality control, unacceptable aftercare and derisory compensation when things go wrong.
Avoid Harvey. Use a reputable independent local water-softener specialist instead.
22 July 2026
Unprompted review
Reply from Culligan Harvey
We're sorry to hear about your experience and the frustration caused. This is not the level of service we expect to provide.
We appreciate you taking the time to share your feedback.
We'd like the opportunity to look into this further, so please email us at customerrelations@harvey.co.uk with your details and we'll be happy to investigate. Please add Harvey/KA to your email so we can identify your review.
Kind regards,
Culligan Harvey Team
Attila was great
Attila was great
Serviced my old EWT Gold machine and also installed new water filter
Very professional
21 July 2026
Unprompted review
Reply from Culligan Harvey
Thank you for your review. We're delighted to hear Attila provided such professional service while servicing your EWT Gold machine and installing your new water filter.
We'll be sure to pass on your kind feedback to him.
If you’d like to refer a friend, you can do so here: https://www.harveywatersofteners.co.uk/refer-a-friend/
Kind regards,
Culligan Harvey Team
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