Paige at Merry Hill went above and beyond to help us with the purchase of a freezer. We were travelling some distance to view one on the shop floor and, having reserved it for us, she even organised... See more
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Review summary
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Reviews shaping this summary
Sales assistant Natasha was excellent. She guided us through various recliner options, and pointed out offers and clearance items which were particularly good value. When we made our choice, she offer... See more
Company replied
Long wait from order to delivery but had been told this at start .. just took longer than anticipated However good communication throughout the wait period and rang me when eventually order came in... See more
Company replied
Never been to Harvey Norman before, went in to have a look on the 13th June 2026 My iron had broke a few days earlier so had a look at the ones on display. I was approached by a very knowledgeable... See more
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Company details
- Department Store
- Bedding Store
- Computer and Accessories Store
- Electronics Store
- Furniture Store
- Sofa Store
Written by the company
With over 300 stores worldwide, Harvey Norman is a leading retailer of Home Appliances, Technology, Furniture and Beds. Our brand message is simple: ‘A great place to shop’. We’re dedicated to offering the best range of products at the best price, providing best-in-class service and most of all, prioritising our customers’ needs. At Harvey Norman, we believe value is key, but you should never have to compromise on quality and style, which is why we offer a wide range of products to suit all budgets and lifestyles. Over the past 21 years, Harvey Norman has expanded its worldwide presence with stores in Malaysia, Singapore, Slovenia, New Zealand, Republic of Ireland, Northern Ireland and most recently expanded its footprint to the United Kingdom. In October 2024, the company launched its flagship UK store at the Merry Hill Shopping Centre in the West Midlands, marking its first venture into the English market.
Contact info
4.6
Excellent
2K reviews
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Best sales experience on the Boucher road
Went into Harvey Norman a few weeks ago to look for a sofa for our living room. Mark Mcallister could not have been better with us. No pressure just lots of information on the options available. He took the time to go through how the sofa had been manufactured and then arranged for sample fabrics to be sent out to our home. Once we had chosen we went back in today and completed the purchase, from start to finish our experience of Harvey Norman has been a very straight forward pleasurable interaction. Mark has been top notch. Many thanks John and Ju
15 June 2026
Unprompted review
Reply from Harvey Norman United Kingdom
Hi john,
We are so happy to hear about your positive experience with us! It is wonderful to know that our team provided excellent service and made your sofa purchase a straightforward and pleasurable interaction. We truly appreciate your kind words.
Kind Regards,
First visit to the new store in Sutton…
First visit to the new store in Sutton Coldfield. Very impressed with both the wide selection of products & knowledge/service of the staff. Made a purchase & will certainly be visiting again soon. Price matching too!
13 June 2026
Unprompted review
Reply from Harvey Norman United Kingdom
Hi Jo,
We're so glad you enjoyed your first visit to our new Sutton Coldfield store! We appreciate your kind words about our product selection, staff, and price matching. We look forward to seeing you again soon!
Kind Regards,
Kevin
Very disappointed after paying for a…
Very disappointed after paying for a kettle advertised on line,to be told the next day that I am been refunded for the item.ehy advertised an item that you don't seem to have...
14 June 2026
Unprompted review
Reply from Harvey Norman United Kingdom
Hi Benjamin,
We appreciate your feedback. We are sorry for the inconvenience this caused and are reviewing our inventory processes to prevent this. If we can assist you further please contact our customer support team at customer@support.harveynormna.co.uk
Kind Regards,
Kevin
Website stock issues
The website lists things as being in stock and at lower prices than their competitors. Once you order it, you'll be told that it's out of stock, and they'll just issue a refund. It can take a couple of days for them to do this, so you can miss out on sales in other stores.
13 June 2026
Unprompted review
Reply from Harvey Norman United Kingdom
Hi Peter,
We appreciate you sharing your experience. We are actively reviewing our inventory management to prevent future discrepancies and improve our communication regarding stock availability.
Kind Regards,
Kevin
Dee the sales person gave excellent…
Dee the sales person gave excellent service and took the time to make sure that we were purchasing exactly what we wanted.
12 June 2026
Unprompted review
Reply from Harvey Norman United Kingdom
Hi Andy,
We're so glad our salesperson provided excellent service, ensuring you found exactly what you wanted. Thank you for sharing your positive experience.
Kind Regards,
Kevin
Excellent customer service from Jack at…
Excellent customer service from Jack S. at the Gracechurch store who, despite me being his first customer, demonstrated remarkable customer service.
12 June 2026
Unprompted review
Reply from Harvey Norman United Kingdom
Hi Charles,
We are delighted to hear about your excellent experience at our store. We appreciate you sharing your positive feedback with us!
Kind Regards,
Kevin
Samsung tablet and earphones.
Samsung tablet and earphones.
1st off, I was left alone for a good chunk of time. Nothing worse than being hounded as soon as you walk into an area. Approached by Gary, who was thorough, methodical and patient. Willing to listen and didnt upsell me something I didnt need. He sweetened the deal and I left a happy man
12 June 2026
Unprompted review
Reply from Harvey Norman United Kingdom
Hi Andrew,
We are so pleased to hear about your positive experience with us. It's wonderful to know our team provided such excellent service. Thank you for sharing your feedback!
Kind Regards,
Kevin
Had a very easy experience with Mariah…
Had a very easy experience with Mariah Today, she was so helpful and got us the best deal possible on my camera. Thank you!
13 June 2026
Unprompted review
Reply from Harvey Norman United Kingdom
Hi Emma,
We're so glad you had an easy experience and found a great deal! Thank you for your wonderful feedback.
Kind Regards,
Kevin
Perfect experience
Arrived on time. Did not hang about brought the suites in built them up checked the motorisation of them all the time explaining to me what and why they doing at each step. Showed me how to adjust the mechanism if required. Made sure we were happy with them and cleared up after them and left.
13 June 2026
Unprompted review
Reply from Harvey Norman United Kingdom
Hi Thomas,
We're so glad to hear our team provided such an excellent and informative service, ensuring your complete satisfaction with your new suites. Thank you for your wonderful feedback!
Kind Regards,
Kevin
Great price and service
The person who served us Gary was really helpful and even gave us price match which was really good thank you
12 June 2026
Unprompted review
Reply from Harvey Norman United Kingdom
Hi Jay,
We're so glad to hear our team provided such helpful service and a great price match. Thank you for your kind words!
Kind Regards,
Kevin
From the lady salesperson who was so…
From the lady salesperson who was so helpful in pointing out the advantages of the recliner chairs on the floor, I really enjoyed the shopping experience and she helped me make my decision on which ones to choose. She gave me space to make my choices also. Really appreciated this. Delivery staff were friendly and helpful with how to use the remote controls and came within the two hours they said they would arrive with the chairs. Great service from Harvey Norman. I look forward to shopping with them again.
12 June 2026
Unprompted review
Reply from Harvey Norman United Kingdom
Hi Heather,
We appreciate you sharing your positive experience. It's wonderful to hear that our salesperson was helpful in guiding your recliner chair decision and that our delivery team provided excellent service. We look forward to your next visit.
Kind Regards,
Kevin
My two delivery men were so…
My two delivery men were so professional and very easy to talk to. Brought all the rubbish with them and left me to enjoy my lovely new leather suite. Very happy with my experience.
Teresa
12 June 2026
Unprompted review
Reply from Harvey Norman United Kingdom
Hi Teresa,
We are so pleased to hear you had such a positive experience with our delivery team and are enjoying your new leather suite! Thank you for sharing your kind words.
Kind Regards,
Kevin
The knowledge and customer service we…
The knowledge and customer service we received from Usman at your store in Sutton Coldfield.
6 June 2026
Unprompted review
Reply from Harvey Norman United Kingdom
Hi Stuart,
We're glad to hear about your positive experience! Thank you for sharing your kind words.
Many thanks,
Katie.
Great service
Very professional, the two guys that delivered it were very quick and respectful
10 June 2026
Unprompted review
Reply from Harvey Norman United Kingdom
Hi Daniel,
We're so glad you had a positive experience with our team. We appreciate your kind words!
Kind Regards,
Kevin
Very helpful
Maya, Was very helpful Maya pointed us in the right direction on what to buy nothing was to much trouble.
8 June 2026
Unprompted review
Reply from Harvey Norman United Kingdom
Hi Mark,
We are so happy to hear our team provided such excellent assistance. Thank you for sharing your kind words!
Kind Regards,
Kevin
All the staff are very friendly and…
All the staff are very friendly and knowledgeable about all products. Especially Michelle and Maya. Have been in several times now to the Sutton Coldfield store and purchased after been given so much information, so much stock out on show for you to see and try
7 June 2026
Unprompted review
Reply from Harvey Norman United Kingdom
Hi Sally,
We're so glad to hear you had such a positive experience with our team and found our product selection helpful. We appreciate your kind words!
Kind Regards,
Kevin
Hand blender
We were served by Jolita, who was extremely helpful, she was very polite and courteous
8 June 2026
Unprompted review
Reply from Harvey Norman United Kingdom
Hi John,
We're so glad you had a positive experience. We appreciate your kind words about our team member!
Kind Regards,
Kevin
Not happy
Placed an order online the 1st June for a Smeg fridge, money left my account instantly and received my order confirmation email. Since then, nothing but silence…. I reached out to customer service to ask when my order will be arriving and did receive a prompt response back that they will get back to me with a date/time, then you guessed it radio silence again. I’ve requested a full refund. Don’t waste your time and use AO. I gave them a shot being Australian and it being an Aussie company but not worth the hassle.
9 June 2026
Unprompted review
Reply from Harvey Norman United Kingdom
Hi Dave,
We sincerely regret the frustration and inconvenience caused by the delay and lack of communication regarding your Smeg fridge order. We are actively investigating this to prevent similar experiences.
Kind Regards,
Kevin
Excellent Service
Excellent service and communication from Craig and team from start to finish on my order and got a fantastic deal so happy 😊
9 June 2026
Unprompted review
Reply from Harvey Norman United Kingdom
Hi Ann Marie ,
We are so happy to hear you had a fantastic experience with our team and received a great deal. Thank you for your kind words!
Kind Regards,
Kevin
On time
On time , keep me posted about delivery time. Polite men put everything together and took away all packing materials.
9 June 2026
Unprompted review
Reply from Harvey Norman United Kingdom
Hi Natalie,
We're happy our team was punctual, communicative, and thorough with assembly and waste removal. Thank you for your feedback!
Kind Regards,
Kevin
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