Paige at Merry Hill went above and beyond to help us with the purchase of a freezer. We were travelling some distance to view one on the shop floor and, having reserved it for us, she even organised... See more
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With over 300 stores worldwide, Harvey Norman is a leading retailer of Home Appliances, Technology, Furniture and Beds. Our brand message is simple: ‘A great place to shop’. We’re dedicated to offering the best range of products at the best price, providing best-in-class service and most of all, prioritising our customers’ needs. At Harvey Norman, we believe value is key, but you should never have to compromise on quality and style, which is why we offer a wide range of products to suit all budgets and lifestyles. Over the past 21 years, Harvey Norman has expanded its worldwide presence with stores in Malaysia, Singapore, Slovenia, New Zealand, Republic of Ireland, Northern Ireland and most recently expanded its footprint to the United Kingdom. In October 2024, the company launched its flagship UK store at the Merry Hill Shopping Centre in the West Midlands, marking its first venture into the English market.
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Very friendly professional staff who immediatley put me at ease as it was clear they had the knowledge to be able assist with my purchase and recommmend appliance to suit my needs. Delivery was on time and again i was very confident they would carry out instalation correctly and they seemed to be very knowldgeable. Delivery was on time and kept up to date throughout. Installers very pleasant and professional

Reply from Harvey Norman United Kingdom
Conor was friendly and approachable. He was very helpful providing information about the different types of mattress which gave me the confidence to make an informed decision.

Reply from Harvey Norman United Kingdom
Great customer service from Mihail, great product knowledge and very pleasant thanks

Reply from Harvey Norman United Kingdom
The sales assistant Jolita was very polite, friendly and extremely helpful in directing us round the store and showing us the appropriate items. She also found a bargain!

Reply from Harvey Norman United Kingdom
Was looking for a new printer. Was served by Taz who was polite and helpful. I elected to pay for the company tech service, Jake, to carry out the initial setup of the printer where it was found to be faulty. Not a problem, just get another and carry out the initial setup and then do an exchange at the cashout. While finding a faulty unit was annoying both members of staff could not have been more helpful

Reply from Harvey Norman United Kingdom
Great service from Sarah on the bedding department. Great product knowledge to be able to advise on exact mattress & base required that would fit my needs

Reply from Harvey Norman United Kingdom
Louise helped us to select a new kettle and toaster, and price matched both items to offers we found online. Very pleasant and friendly service.

Reply from Harvey Norman United Kingdom
This was my second visit to the store & once again found everyone there to be friendly & very helpful to me & my autistic daughter in choosing & ordering a microwave really appreciated all of their assistance

Reply from Harvey Norman United Kingdom
The sales assistant, Gray that helped me was great, very informative and helpful. She was bubbly and not over bearing and went above and beyond beyond to try and find the item in the stock room, unfortunately the information on screen was incorrect.

Reply from Harvey Norman United Kingdom
Superb customer service support from Hamza who advised and sold the product. Then followed up with tech support from Jake. Their patience and knowledge was superb and professionalism was excellent. They both went above and beyond to ensure our product was set up and working correctly. Would not hesitate to recommend - the store is first class full of state of the art product. Highly recommend.

Reply from Harvey Norman United Kingdom
I was assisted by Lana in store and she was very caring and helpful. We had a lovely conversation whilst going through my creation buy now pay later option and she gave excellent service!
This is my 5th visit as I always come to Harvey Norman’s - the Staff are always super helpful and cheerful :)

Reply from Harvey Norman United Kingdom
The staff were all friendly and helpful and freely gave advice about the best product for our needs without being overly pushy. We were kept up to date with the status of our order. The tech team were very patient as they set up and explained to us how to use our new technology.
A lovely shopping experience. Would recommend a visit.

Reply from Harvey Norman United Kingdom
Great customer service. Gary was very helpful and friendly. Thank you, we are very happy.

Reply from Harvey Norman United Kingdom
Precious was brilliant at helping and was very patient with everything we needed. He spent time recommending items and advising. Excellent service.

Reply from Harvey Norman United Kingdom
We were going to buy from AO but after the service / knowledge shown by Steve & Louis they persuaded us to buy from here. Good product, great service & very accommodating

Reply from Harvey Norman United Kingdom
We were served by Gary and Melissa really helpful and knowledgeable it was my first purchase of a smart phone. I was talked through the various options and even put my simm into a display phone to show how easy it was. My wife also purchased a new smart watch again nothing was too much trouble and no sales pressure. Most pleasant experience.

Reply from Harvey Norman United Kingdom
Delivery Arrived on time as indicated perfect

Reply from Harvey Norman United Kingdom
Hi there went in to the Harvey Narman store in merry hill we were greeted by Gary from tech and under no pressure he gave us valuable information about the goods we we’re interested in we were at ease with him a Excellent sales man nice guy cheers Gary. Then we went to Mathew to set up the goods we purchased a very bright young and very good at his job he was polite with customers and able to answer Al questions thanks Mathew

Reply from Harvey Norman United Kingdom
Great service arrived within the 2 hour time frame assembled the settee in no time and took all the rubbish with them cheers

Reply from Harvey Norman United Kingdom
The service was excellent. Kept up to date re delivery time via text. Arrived on time. Friendly and fast delivery. Very happy.

Reply from Harvey Norman United Kingdom
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