Harvey Norman United Kingdom Reviews 

2,243
TrustScore 4.5 out of 5

4.6

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 1,046 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, knowledge, and professional approach, often going above and beyond to provide clear advice. The overall service, including efficient delivery with timely updates, is frequently highlighted as excellent, alongside a good selection of products and a pleasant, no-pressure sales experience. However, some customers noted communication issues, such as long order waits, lack of updates, or radio silence. A few also found customer service unhelpful when dealing with faulty products, making returns difficult and problem resolution ineffective.

What people talk about most

Staff

People report positive experiences with staff, consistently highlighting their helpfulness, professionalism,... See more

Product

Clients share positive opinions on product, with many reviewers expressing satisfaction with the quality and... See more

Service

Reviewers mention positive feedback about service, with many customers delighted by the excellent and... See more

Delivery service

Reviewers highlight positive aspects of delivery service, with many customers praising the punctuality,... See more

Customer service

Users describe positive interactions with customer service, with many reviewers praising the helpfulness and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Paige at Merry Hill went above and beyond to help us with the purchase of a freezer. We were travelling some distance to view one on the shop floor and, having reserved it for us, she even organised... See more

Company replied

Rated 5 out of 5 stars

Sales assistant Natasha was excellent. She guided us through various recliner options, and pointed out offers and clearance items which were particularly good value. When we made our choice, she offer... See more

Company replied

Rated 5 out of 5 stars

Long wait from order to delivery but had been told this at start .. just took longer than anticipated However good communication throughout the wait period and rang me when eventually order came in... See more

Company replied

Rated 5 out of 5 stars

Never been to Harvey Norman before, went in to have a look on the 13th June 2026 My iron had broke a few days earlier so had a look at the ones on display. I was approached by a very knowledgeable... See more

Company replied


Company details

  1. Department Store
  2. Bedding Store
  3. Computer and Accessories Store
  4. Electronics Store
  5. Furniture Store
  6. Sofa Store

Written by the company

With over 300 stores worldwide, Harvey Norman is a leading retailer of Home Appliances, Technology, Furniture and Beds. Our brand message is simple: ‘A great place to shop’. We’re dedicated to offering the best range of products at the best price, providing best-in-class service and most of all, prioritising our customers’ needs. At Harvey Norman, we believe value is key, but you should never have to compromise on quality and style, which is why we offer a wide range of products to suit all budgets and lifestyles. Over the past 21 years, Harvey Norman has expanded its worldwide presence with stores in Malaysia, Singapore, Slovenia, New Zealand, Republic of Ireland, Northern Ireland and most recently expanded its footprint to the United Kingdom. In October 2024, the company launched its flagship UK store at the Merry Hill Shopping Centre in the West Midlands, marking its first venture into the English market.


Contact info


4.6

Excellent

TrustScore 4.5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.6

All reviews

(2,243)

996 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

On Time, Efficient and Professional

Very friendly professional staff who immediatley put me at ease as it was clear they had the knowledge to be able assist with my purchase and recommmend appliance to suit my needs. Delivery was on time and again i was very confident they would carry out instalation correctly and they seemed to be very knowldgeable. Delivery was on time and kept up to date throughout. Installers very pleasant and professional

9 June 2026
Unprompted review
Harvey Norman United Kingdom logo

Reply from Harvey Norman United Kingdom

Hi Paula,

We are so pleased to hear about your excellent experience with our professional staff and their knowledge. It's wonderful that our team could assist with your purchase and installation. We truly appreciate your positive feedback!

Kind Regards,
Kevin

Rated 5 out of 5 stars

Excellent service

Conor was friendly and approachable. He was very helpful providing information about the different types of mattress which gave me the confidence to make an informed decision.

8 June 2026
Unprompted review
Harvey Norman United Kingdom logo

Reply from Harvey Norman United Kingdom

Hi Janine,

We're so glad to hear you had a positive experience and felt confident in your decision. We appreciate your kind words!

Kind Regards,
Kevin

Rated 5 out of 5 stars

Great customer service from Mihail

Great customer service from Mihail, great product knowledge and very pleasant thanks

7 June 2026
Unprompted review
Harvey Norman United Kingdom logo

Reply from Harvey Norman United Kingdom

Hi Rob,

We're so glad you had a positive experience. We appreciate your kind words and feedback!

Kind Regards,
Kevin

Rated 5 out of 5 stars

Super sales assistant Jolita

The sales assistant Jolita was very polite, friendly and extremely helpful in directing us round the store and showing us the appropriate items. She also found a bargain!

8 June 2026
Unprompted review
Harvey Norman United Kingdom logo

Reply from Harvey Norman United Kingdom

Hi Pat,

We're so happy you had such a positive experience! We appreciate your kind words regarding the helpful and friendly service you received.

Kind Regards,
Kevin

Rated 5 out of 5 stars

Was looking for a new printer

Was looking for a new printer. Was served by Taz who was polite and helpful. I elected to pay for the company tech service, Jake, to carry out the initial setup of the printer where it was found to be faulty. Not a problem, just get another and carry out the initial setup and then do an exchange at the cashout. While finding a faulty unit was annoying both members of staff could not have been more helpful

8 June 2026
Unprompted review
Harvey Norman United Kingdom logo

Reply from Harvey Norman United Kingdom

Hi Paul,

We're truly happy to hear that our team provided such helpful and polite service, even when faced with an unexpected issue. We appreciate you sharing your positive experience with us.

Kind Regards,
Kevin

Rated 5 out of 5 stars

Great service from Sarah on the bedding department

Great service from Sarah on the bedding department. Great product knowledge to be able to advise on exact mattress & base required that would fit my needs

7 June 2026
Unprompted review
Harvey Norman United Kingdom logo

Reply from Harvey Norman United Kingdom

Hi Louise,

We're so happy to hear about your excellent experience and Sarah's helpful product knowledge. We appreciate your positive feedback!

Kind Regards,
Kevin

Rated 5 out of 5 stars

Great service from Louise

Louise helped us to select a new kettle and toaster, and price matched both items to offers we found online. Very pleasant and friendly service.

7 June 2026
Unprompted review
Harvey Norman United Kingdom logo

Reply from Harvey Norman United Kingdom

Hi there,

We're happy to hear you had such a positive experience! We appreciate your kind words regarding our friendly service.

Kind Regards,
Kevin

Rated 5 out of 5 stars

This was my second visit to the store &…

This was my second visit to the store & once again found everyone there to be friendly & very helpful to me & my autistic daughter in choosing & ordering a microwave really appreciated all of their assistance

7 June 2026
Unprompted review
Harvey Norman United Kingdom logo

Reply from Harvey Norman United Kingdom

Hi Mr Moore,

We are so pleased to hear about your positive experience and that our team was friendly and helpful during your visit. We truly appreciate your kind words and continued support.

Kind Regards,
Kevin

Rated 4 out of 5 stars

Gray

The sales assistant, Gray that helped me was great, very informative and helpful. She was bubbly and not over bearing and went above and beyond beyond to try and find the item in the stock room, unfortunately the information on screen was incorrect.

6 June 2026
Unprompted review
Harvey Norman United Kingdom logo

Reply from Harvey Norman United Kingdom

Hi Jo,

We're so glad to hear our team member provided excellent service, even with the stock discrepancy. We appreciate your kind words and feedback!

Kind Regards,
Kevin

Rated 5 out of 5 stars

Superb customer service support from…

Superb customer service support from Hamza who advised and sold the product. Then followed up with tech support from Jake. Their patience and knowledge was superb and professionalism was excellent. They both went above and beyond to ensure our product was set up and working correctly. Would not hesitate to recommend - the store is first class full of state of the art product. Highly recommend.

7 June 2026
Unprompted review
Harvey Norman United Kingdom logo

Reply from Harvey Norman United Kingdom

Hi Mr Bashford,

We are so pleased to hear about your excellent experience with our team. It's wonderful that we could provide superb support and ensure your product was set up correctly. We truly appreciate your high recommendation!

Kind Regards,
Kevin

Rated 5 out of 5 stars

I was assisted by Lana in store and she…

I was assisted by Lana in store and she was very caring and helpful. We had a lovely conversation whilst going through my creation buy now pay later option and she gave excellent service!

This is my 5th visit as I always come to Harvey Norman’s - the Staff are always super helpful and cheerful :)

6 June 2026
Unprompted review
Harvey Norman United Kingdom logo

Reply from Harvey Norman United Kingdom

Hi Jolina,

We're so happy to hear about your positive experience and the excellent service you received. It's wonderful to know our team was caring and helpful. We appreciate your kind words!

Kind Regards,
Conor

Rated 5 out of 5 stars

Lovely shopping experience

The staff were all friendly and helpful and freely gave advice about the best product for our needs without being overly pushy. We were kept up to date with the status of our order. The tech team were very patient as they set up and explained to us how to use our new technology.
A lovely shopping experience. Would recommend a visit.

5 June 2026
Unprompted review
Harvey Norman United Kingdom logo

Reply from Harvey Norman United Kingdom

Hi there,

We're delighted to hear you had such a positive shopping experience. It's wonderful that our team was friendly, helpful, and patient in setting up your new technology. We appreciate your recommendation!

Kind Regards,
Conor

Rated 5 out of 5 stars

Great customer service

Great customer service. Gary was very helpful and friendly. Thank you, we are very happy.

6 June 2026
Unprompted review
Harvey Norman United Kingdom logo

Reply from Harvey Norman United Kingdom

Hi there,

We're so glad you had a great experience! We appreciate your kind feedback.

Kind Regards,
Conor

Rated 5 out of 5 stars

Harvey Norman

Precious was brilliant at helping and was very patient with everything we needed. He spent time recommending items and advising. Excellent service.

6 June 2026
Unprompted review
Harvey Norman United Kingdom logo

Reply from Harvey Norman United Kingdom

Hi Suzanne,

We're so glad to hear our team provided such brilliant and patient assistance. We appreciate your kind words!

Kind Regards,
Conor

Rated 5 out of 5 stars

We were going to buy from AO but after…

We were going to buy from AO but after the service / knowledge shown by Steve & Louis they persuaded us to buy from here. Good product, great service & very accommodating

6 June 2026
Unprompted review
Harvey Norman United Kingdom logo

Reply from Harvey Norman United Kingdom

Hi Mat,

We are so pleased our team provided excellent service and knowledge, leading to a great experience. We appreciate you choosing us!

Kind Regards,
Conor

Rated 5 out of 5 stars

Excellent customer service

We were served by Gary and Melissa really helpful and knowledgeable it was my first purchase of a smart phone. I was talked through the various options and even put my simm into a display phone to show how easy it was. My wife also purchased a new smart watch again nothing was too much trouble and no sales pressure. Most pleasant experience.

4 June 2026
Unprompted review
Harvey Norman United Kingdom logo

Reply from Harvey Norman United Kingdom

Hi there,

We're delighted to hear you had such a pleasant experience with your smartphone and smartwatch purchases. We appreciate your kind words about our team's helpfulness and knowledge. Thank you for sharing your positive feedback!

Kind Regards,
Conor

Rated 5 out of 5 stars

Hi there went in to the Harvey Narman…

Hi there went in to the Harvey Narman store in merry hill we were greeted by Gary from tech and under no pressure he gave us valuable information about the goods we we’re interested in we were at ease with him a Excellent sales man nice guy cheers Gary. Then we went to Mathew to set up the goods we purchased a very bright young and very good at his job he was polite with customers and able to answer Al questions thanks Mathew

5 June 2026
Unprompted review
Harvey Norman United Kingdom logo

Reply from Harvey Norman United Kingdom

Hi John,

We appreciate you sharing your positive experience. We're delighted to hear that our team provided valuable information and excellent service, making your visit enjoyable. We're glad you felt at ease and had all your questions answered.

Kind Regards,
Conor

Rated 5 out of 5 stars

Great service arrived within the 2 hour…

Great service arrived within the 2 hour time frame assembled the settee in no time and took all the rubbish with them cheers

5 June 2026
Unprompted review
Harvey Norman United Kingdom logo

Reply from Harvey Norman United Kingdom

Hi George,

We're so glad to hear we met your expectations! We appreciate you acknowledging our team's efficiency and tidiness.

Kind Regards,
Conor

Rated 5 out of 5 stars

The service was excellent

The service was excellent. Kept up to date re delivery time via text. Arrived on time. Friendly and fast delivery. Very happy.

5 June 2026
Unprompted review
Harvey Norman United Kingdom logo

Reply from Harvey Norman United Kingdom

Hi Peter,

We are so glad to hear you had such a positive experience with our delivery service! Your feedback is greatly appreciated.

Kind Regards,
Conor

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look