Harvey Norman United Kingdom Reviews 

He was very helpful

Ordered a dining table on the 2nd May - confirmed a 13 day delay…

After 8 weeks of chasing for updates I finally get a delivery date of 27th June to then have to call the store again for a delivery update as no communication from the delivery company on the specific day!

After several phone calls I then get updated that the table has a leg missing so we will need to wait a couple of weeks for delivery yet again. About 10 minutes after this call I then receive another call and get advised that the table has been discontinued and is no longer available so offered full refund! ..not one apology the whole time..

The general service and communication has been awful and I will not be returning to purchase any other items from your store

Outstanding service at this store. Excellent layout, variety, knowledge and helpful staff. Nothing was too much for the staff. They helped me so much. Usman on electrical you were exceptional. He really knew his stuff, he gave Excellent advice a few things I knew and he said exactly the same and more about the product I was thinking. I was very impressed and I'm truly happy with my purchase. I got help off another member of staff too a lady and she wqs brilliant too, she knew there was something I had my eye on and I was unsure and she gave me the confidence in why its a good product and good price and she was right. Again im so pleased with my purchase. I just loved the enthusiasm of the staff here. They were genuinely Happy to help. They didnt force, they gave the right amount of information then said you have time to think about it and come back if you have any more questions. I loved that. Harvey Norman your lucky to have wonderful staff and once again Usman on Electrical: if ever you can read this, I’m so pleased with my TV! It was the better choice for what I wanted. Thank you!
PS- Delievery was Outstanding too from the communication, timing anf drivers/delivery guys. Your great too.
Overall Excellent Experience

Had the pleasure of meeting Ewa. A lovely team member of harvey Norman at boucher. Went in for a browse and found a lovely Huawei watch. Ewa served us. 5* service. Knew all about the watch. Extremely helpful. Definitely a great team member. Also many thanks to Craig the manager 👍 June & Geraldine

Guys were great
Liked the live tracking

I visited the Holywood store with my young grandson. We were welcomed but not hassled as we browsed and tried out a great range of recliner chairs.
Kevin was a very caring helpful member of staff who served us when required, explaining everything in great detail.
The chair we purchased was delivered by 2 very kind and helpful young men. I was able to track the van so I had no need to sit in all morning. Thank you to all!

I recently bought an air conditioning unit; it was the last one they had, a display model, and I was keen to get it installed before the latest heat wave, as my 91-year-old Dad said he was worried about the extreme heat.

I spoke to Maya about how I could get it delivered the next day.

At a personal inconvenience to her, she made sure I had the unit the same day.

Dad was delighted, and so was I.

I highly recommend Harvey Norman, and will look to them for future purchases.

Orders arrived ahead of time choice of delivery dates
Given an approximate delivery time.

Great customer service from Darianna. She helped me purchase a new fitness watch. As it was not available in store, she kindly ordered it from another store and it arrived on the day expected. New store is fab. Good selection of home products and really welcome addition to the high street.

The 2 men who delivered my item where very friendly and efficient

The Staff member, Grey, at Sutton Coldfield store, went out of her way to be helpful & friendly. A great experience.

Maya processed my order quickly and very efficiently and also beside emailing she phoned to make sure all was OK.
I just wish all sales people were as attentive and helpful.

Staff knowledge and friendliness in store helped us to choose the right bed and sofas for us.The delivery staff were also excellent, they arrived on time, built the bed and sofa efficiently, they were friendly and professional. We’re delighted with the outstanding customer service from start to finish. Highly recommend!

Able to reserve with a 10% deposit and pick up in store. Great as it was to get a Dyson fan, needed urgently! All staff so friendly and Grace super helpful and also offered to carry it to my car. Park in Gracechurch level 1 and there is a door direct from the car park into the store. Will definitely be back.

Very efficient and friendly staff who were perfectly on time.

Steve B in Sutton Coldfield gave such brilliant service to me today. After visiting a few days ago and speaking to someone who wasn’t as knowledgeable, Steve talked me through my options and helped me to understand the different functions of the cooker. I bought a cooker and a fridge freezer - both price matched and an excellent deal on delivery. Steve was friendly, knowledgeable, efficient and kind.

I tried to cancel the order, had to call several times, been told lies. Very bad customer service.

The product (a Meaco fan) was displayed so it could clearly be viewed;
The sales assistant (Grey) knew about the product and was able to answer our questions;
She was also helpful in taking this and another product out to our car on the second floor of the Gracechurch car park.

Michelle in small appliances at the Gracechurch store was an amazing help at locating, ordering and seeing through my purchase. Would definitely go back again.

Amazing store and team...went on line, made the purchase and the team from the store called within 15 minutes to say that the item was ready, turned up and the team loaded it into the car! Excellent, highly recommended.