Happy.Rentals Reviews 

684
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Looking at 102 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the excellent locations, highlighting proximity to natural beauty, shops, and attractions. Many also commend the staff for being friendly, helpful, and caring. People consistently found accommodations clean, spacious, and well-equipped, often enjoying modern designs and wonderful views. However, some customers also noted issues with property cleanliness and maintenance, mentioning mold or dirty conditions. A few people felt that essential amenities were sometimes lacking, like basic kitchen supplies or sufficient toilet paper, and experienced problems with heating, air conditioning, or inadequate hot water. Additionally, some reviewers found the staff unaccommodating or unresponsive.

What people talk about most

Location

Clients share positive opinions on location, with many reviewers highlighting the convenience and... See more

Facilities

Customers had ambiguous experiences with facilities, with many reviewers praising the well-equipped and... See more

Staff

People report positive experiences with staff, highlighting their friendliness, professionalism, and... See more

Quality

Customers consistently note ambiguous experiences with quality, with some reviewers praising the high... See more

Product

Reviewers mention ambiguous feedback about product, with some customers praising the apartments as... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Beautifully lake and area surrounding it. Nice appartement (T8). Huge plus that we could borrow bicycles for free. We took a nice ride to Piano lake 10 min from the residence. Also very friendly staff... See more

Company replied

Rated 5 out of 5 stars

The holiday flat is well equipped and modern throughout, perfectly suited for a group of four. Good amenities for self-catering. It is perfectly located within the old centre of Riva, lying rather qui... See more

Company replied

Rated 5 out of 5 stars

Leonardo and Happy rental team were very helpful and answered promptly all our queries. The house itself is very beautiful it keeps the Tuscan tradition but with a touch of modern revival. The plus... See more

Company replied

Rated 5 out of 5 stars

HappyRentals communicated truly well from the beginning when booking till the end of our stay in Chamonix. The apartment was perfect (incl. parking garage in the same building) and very dog-friendly,... See more

Company replied


Company details

  1. Vacation Rental
  2. Holiday Home
  3. Property Management Company

Written by the company

Happy.Rentals provides professional holiday rental and property management services across Switzerland, Italy, France, Spain, Slovenia, Croatia, Greece, Malta, Montenegro, Hungary, Albania, Andorra and Sweden. We are an international company based in Lugano, with a dedicated team of professionals who take care of everything for both guests and homeowners, providing assistance from booking to departure and excellent management services. Established in 2008 in the famous Lake Como area, we now have more than 45 local offices. We proudly offer a wide range of holiday homes for every budget, taste, and type of vacation: cosy mountain chalets, modern city studios, breathtaking luxury villas, and serene countryside retreats. We aim to constantly develop and deliver our positive, professional service to new holiday locations!


Contact info

4.2

Great

TrustScore 4 out of 5

684 reviews

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No recent history of asking for reviews

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Replied to 97% of negative reviews

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4.2

All reviews

(684)

243 reviews in the last 12 months

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Rated 4 out of 5 stars

Fantastic location

Location and charm!
But lacking some maintenance

12 April 2025
Unprompted review
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Reply from Happy.Rentals

Thank you, Niclas, for your feedback and for staying with us at the Lake View Historical Center Apartment!
We're glad you enjoyed the fantastic location and charm of the property. We also appreciate your note about maintenance — we take all comments seriously and will look into the areas that may need attention.
We hope to welcome you back again in the future!

Best regards,
Happy Rentals Team

Rated 1 out of 5 stars

Dishonourable and irresponsible

Dishonourable and irresponsible. Booked an apartment in Livigno and it was confirmed and they even asked for credit card payment and lots of communication in-between to confirm my reservation. We booked our flight and the next day they message to inform me that the apartment was advertised wrongly and they wanted to cancel my booking. I already booked my flight because I thought I secured the apartment and now they just cancelled it on me when and they claimed that the price was wrong. They would not pay for my trip cancellation charges and would not honour my booking. This is making the customer pay for their mistakes as we would have considered somewhere else if not for this apartment booking. Lack integrity, dishonourable and irresponsible.

Clearly, their reply here just shy away from responsibility. There were so many messages after that asking for payment which I gave my card details and accounts department confirming it. I bought the air ticket because I thought I found somewhere reasonable, even if it’s a year away. I would not have chose this destination if not for this accomodation. They do not want to take responder their mistakes and made the customer pay for it! Happy rental, no way!

20 April 2025
Unprompted review
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Reply from Happy.Rentals

Dear Serene,
Thank you for sharing your feedback. We truly regret the frustration and inconvenience this situation has caused you.
We would like to clarify that your reservation was made late in the evening on April 18th for a stay starting on April 11th of the following year (2026). Shortly after receiving the booking, we identified a technical error in the listing caused by a server issue, which unfortunately resulted in incorrect pricing and availability being displayed.
We completely understand your disappointment. However, as this was due to a genuine system error and no payment was taken, we were unfortunately not in a position to honour the incorrect rate or assume the cost of travel changes.
That said, as your intended arrival date is still nearly a year away, we sincerely hope you will have ample time to find a suitable alternative that meets your needs and expectations.

Thank you again for your feedback, and we wish you all the best in your future travels.

Kind regards,
Happy Rentals Team

Rated 1 out of 5 stars

We stayed at a happy Rental property in San Margarite, Italy

SAY NO TO HAPPY RENTALS! First, we discovered a large dead bird caught in a dusty tarp left on the couch (had this apt been cleaned since last season?and oof, the stench) and discovered no power after returning from a long day of exploration. They tried to blame us, saying we had too much plugged in but we were gone ALL day. There is NO local support from HR. We had to dispose of the dead bird ourselves, it sat outside the home in a bucket our entire stay. We had to scrounge around the apt building in the dark, dealing with electric boxes for over an hour to turn power on. This was aggravating as well as dangerous. We left a day early and HR refused to compensate us for our troubles. Oh, and the apt itself is cheaply updated, don't let the photos fool you. This house was expensive, NOT worth it. Other travel services bend over backwards to make you feel comfortable. Choose the alternatives!

3 April 2025
Unprompted review
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Reply from Happy.Rentals

Dear Kindall,
Thank you for taking the time to share your feedback. We're genuinely sorry to hear that your experience at Sea View Terrace in Santa Margherita did not meet your expectations, and we regret that your stay was impacted by these issues.
We would like to clarify a few important points:
Our local team was in direct contact with you and responded promptly to assist with the electricity issue. Power outages happen at times in Italy, but clear video and photo instructions were provided to help restore the power safely, and we were assured the issue was resolved quickly. The brief sound of the alarm was a normal part of the reset process and stopped automatically, as designed.
We’re really sorry you found yourselves navigating the dark like amateur electricians. Definitely not the kind of immersive experience we aim for, but part of the unknown adventure when travelling.
Regarding the unfortunate report of a dead bird, we were not informed of this during your stay with supporting photos, which made it difficult for us to assess or address the situation properly.
We strive to offer attentive local support, and we're sorry to hear you felt otherwise. While compensation was not issued in this case, we did do our best to provide timely assistance throughout your stay.
We hope your next adventure includes more pasta and less power panels!

Kind regards,
Happy Rentals Team

Rated 4 out of 5 stars

Good organizaion

With the organization and the flat all went very well, as described.

1 December 2024
Unprompted review
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Reply from Happy.Rentals

Dear guest,
Thank you for your kind words! I’m really happy to hear that everything went smoothly and the apartment met your expectations. It was a pleasure hosting you, and I’d be glad to welcome you again anytime!

Best regards,
Happy Rentals Team

Rated 5 out of 5 stars

Profesional team

Great cooperation between owners and Happy Rentals employees in every segment of business here in Croatia. Our guests are very satisfied with all services and support by HR team.

Best regards,
Proud owner of 5* Wellness Villa Harmony in Croatia.

14 March 2025
Unprompted review
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Reply from Happy.Rentals

Dear Mislav,

Thank you so much for your kind words and for sharing your positive experience working with the Happy Rentals team. We’re truly grateful for the trust and collaboration we've built with you in Croatia.

It’s a pleasure to partner with such a dedicated owner, and we’re proud to represent the beautiful 5* Wellness Villa Harmony. Knowing that your guests are satisfied with the service and support we provide is the best feedback we could ask for!

Looking forward to continuing our successful cooperation!

Kind regards,
Happy.Rentals Team

Rated 5 out of 5 stars

Super helpful and efficient

Happy Rentals sent clear and concise information. The apartment was as advertised, had everything we needed for our stay. It was close enough to centre of village to reach restaurants in 5mins and lift in 10 at most, but also far enough away from any noise in the centre. Sauze is a lovely village, with enough going on to keep you busy every night, but not too crazy that you can’t share experience with family. We felt safe, all locals very friendly. Our host replied to messages almost immediately and was so helpful. I’ll use this company again for sure!

15 March 2025
Unprompted review
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Reply from Happy.Rentals

Dear Gary,

Thank you so much for your wonderful review! We’re thrilled to hear that you enjoyed your stay and found the apartment exactly as advertised. It’s great to know the location was the perfect balance for you—close enough to everything, yet peaceful for relaxing with family.

We’re also really happy our team could assist you promptly whenever needed. Sauze truly is a special place, and it sounds like you made the most of your time there!

We’d be delighted to welcome you back anytime—thank you again for choosing Happy Rentals!

Warm regards,
Happy.Rentals Team

Rated 5 out of 5 stars

Lovely ski week in Chamonix Valley.

My family stayed in a condominium apartment in the Chamonix Valley in March 2025. The apartment was exactly as depicted online at Expedia. Happy Rentals has several offices in the valley, including one just a five minute walk from our apartment. It was convenient on two occasions to visit the office for inquiries.

8 March 2025
Unprompted review
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Reply from Happy.Rentals

Dear David,

Thank you for taking the time to share your experience! We're so glad to hear you and your family enjoyed your ski week in the Chamonix Valley and that the apartment met your expectations. It’s great to know our local office came in handy during your stay—being nearby makes it easy for us to assist whenever needed!

We hope to have the pleasure of welcoming you back for another lovely visit in the future.

Best regards,
Happy.Rentals Team

Rated 4 out of 5 stars

Great locality and appartment

Great locality with many restaurants and shops nearby, large and well equipped terrace, garage parking.

14 March 2025
Unprompted review
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Reply from Happy.Rentals

Dear guest,
Thank you so much for your lovely review! We're delighted to hear you enjoyed the apartment’s convenient location, the spacious terrace, and the garage parking. It’s great to know you made the most of the nearby restaurants and shops as well!

We hope to welcome you back again soon for another wonderful stay.

Warm regards,
Happy.Rentals Team

Rated 5 out of 5 stars

Perfect Spot in Sauze D’Oulx!

Perfect Spot in Sauze D’Oulx!

We had a fantastic stay here! The location is spot on—just a short walk to the chair lifts, which made getting on the slopes super easy. Plus, there are loads of great restaurants and bars nearby, so we never had to go far for a good meal or après-ski drink.

The apartment was really well-equipped with everything we needed, clean, cozy, and a great place to relax after a day in the mountains. The hosts were awesome—really friendly, helpful, and made sure we had everything we needed. Shout out to Ilona!

Would 100% stay here again—highly recommend!

18 March 2025
Unprompted review
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Reply from Happy.Rentals

Dear Thomas,

Wow—thank you so much for this fantastic review! We’re thrilled to hear you had such a great time in Sauze D’Oulx and that the apartment was the perfect base for your trip. The location really is hard to beat for easy access to the slopes and all the great spots in town, and we’re so glad you enjoyed it!

It’s wonderful to hear you found the apartment cozy, well-equipped, and a relaxing place to unwind after your mountain adventures. We’ll make sure to pass on your kind words to Ilona—she’ll be so happy to hear she made a difference in your stay!

We’d love to welcome you back anytime.

Warm regards,
Happy.Rentals Team

Rated 5 out of 5 stars

Good apartment with lot of space and…

Good apartment with lot of space and two bathrooms. The location is perfect, the supermarket (Polli) is walking distance.

10 March 2025
Unprompted review
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Reply from Happy.Rentals

Dear Lilla,

Thank you so much for your kind review! We’re delighted to hear you enjoyed the spaciousness of the apartment and found the two bathrooms convenient. It’s also great to know the location worked well for you. We hope to welcome you back to Riva Dante Apartment in the future.

Warm regards,
Happy.Rentals Team

Rated 4 out of 5 stars

Great stay in Sauze d'Oulx, Italy

We stayed in Italy/Sauze d'Oulx and had a pleasant stay! The private appartment was small but since we were skiing all day and ate dinner at the local restaurants, we mostly needed it for sleeping. Location was great: close to center but still away from all the after-ski noise. We were actually the only ones in the whole building so it was really quiet! The village is awesome and beautiful! We had some issues with warming but the local office helped us immediately and everything went smoothly. The double bed is a sofa bed but it was surprisingly good and we slept well. The floors are quite cold in the winter, some extra shoes or crocs would've been useful. Also a door mat for dirty shoes inside the appartment could be good to protect the floors. Eco tip: recycling was made very easy in the village. The appartment has no different bins for different type of waste but we did our best!

10 March 2025
Unprompted review
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Reply from Happy.Rentals

Dear Jonna,
Thank you for your lovely feedback! We're glad you enjoyed your stay in Sauze d'Oulx and appreciated the quiet location and village charm. Great to hear our local team could assist you quickly with the heating! We also appreciate your helpful suggestions about the floors, door mat, and recycling—valuable tips we’ll consider.

We hope to welcome you again soon for another great ski trip!

Best regards,
Happy.Rentals Team

Rated 5 out of 5 stars

Appartement simple but great

Appartement was simple but great. Good location, close to city center and a dedicated car park place. Thanks to Happy Rentals, clear instructions, easy check in and out and keys facilities. The only remark is that payment was in Switzerland so extra fees to consider !

8 March 2025
Unprompted review
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Reply from Happy.Rentals

Dear Thomas,

Thank you for your lovely feedback! We’re really happy to hear you enjoyed the apartment, its convenient location close to the city center, and the ease of having a dedicated parking space. It’s also great to know our clear instructions made the check-in and check-out process smooth for you.

We appreciate your note regarding the payment. As our company is based in Switzerland, some banks may charge an international transaction fee. We always recommend checking with your bank in advance, and we’ll make sure to highlight this more clearly in our communication moving forward.

We hope to welcome you back soon for another great stay!

Best regards,
Happy.Rentals Team

Rated 1 out of 5 stars

Apartment Aiguille de midi Happy…

Apartment Aiguille de midi Happy Rentals Chamonix
Do not stay in this apartment unless you are partial to an all night Rave or are nocturnal!
We are not exaggerating sitting and trying to sleep in the apartment is completely impossible . Company reviews misleading and i’m not exaggerating when describing the noise aggravation. Company states this is a place for families or a couple to relax. This is completely untrue and all parties dealing with the rental accommodation are completely unhelpful once you arrive and they have your money.. watch out for the company misrepresentation as they remove negative feedback giving you a false sense of security. Mark and Jennifer who represent this listing are completely unhelpful and just advised us to spend our holiday contacting the police to solve their problems.
Apartment has old wooden windows with no sound insulation and pictures are misleading as it could definitely do with new carpet and is in need of some attention!
DO NOT RENT THIS APARTMENT OR DEAL WITH THESE PEOPLE.

9 March 2025
Unprompted review
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Reply from Happy.Rentals

Dear Dave,
Thank you for sharing your feedback regarding your current stay at Apartment Aiguille de Midi in Chamonix. We're genuinely sorry to hear that your experience has not met your expectations.
We understand how frustrating external noise can be, and we are sorry it has impacted your stay. While the apartment is in a central location—which many guests appreciate for its convenience—this can occasionally mean an increase in noise, particularly during busy times in Chamonix. We do our best to accurately represent this in our listings, but we recognize that everyone’s sensitivity to noise can differ.
As mentioned in our recent communication, we have offered a partial refund should you wish to depart earlier than planned, and we’re still here to assist if you’d like to take us up on that option. Please do let us know what you’d prefer, as we want to make sure we provide the best possible solution under the circumstances.
Finally, we want to clarify that we do not remove genuine reviews—positive or negative. We believe in transparency and take all feedback seriously to improve our guests’ experiences.
If there’s anything else we can do for you during your remaining time in Chamonix, we are here and ready to help.

Kind regards,
Happy.Rentals Team

Rated 5 out of 5 stars

Nice and cousy apartement.

Nice and cousy apartement.

26 February 2025
Unprompted review
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Reply from Happy.Rentals

Dear Keyvan,

Thank you for your kind review! We’re so glad to hear you found the apartment nice and cozy. It was a pleasure hosting you, and we’d love to welcome you back anytime!

Best regards,
Happy.Rentals Team

Rated 5 out of 5 stars

Great location, comfortable

The apartment was clean, good organized, location great. Everything important is on walking distance. If needed help and asked online, answer would come in minutes. Had a great time, safe and comfortable.

7 March 2025
Unprompted review
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Reply from Happy.Rentals

Dear Nikolina,
Thank you so much for your kind words! We’re delighted to hear that you enjoyed your stay and found the apartment clean, well-organized, and in a convenient location. It’s great to know you felt comfortable and safe, and that our team was able to assist you quickly whenever needed.
We’d love to welcome you back anytime for another wonderful stay!

Warm regards,
Happy.Rentals Team

Rated 1 out of 5 stars

We stayed at La Stella Alpina Sestriere

We stayed at La Stella Alpina in Sestriere, great communication before and easy key collection. We also had a issues with cleaners still in the apartment on arrival. My problem was the apartment itself, I appreciate it's someone home but there is no storage space for 5 people, one wardrobe had the owners stuff in there, coffee table full of clutter, not even space for cup, why have magazines from 2016 ! Table lamps also full of clutter. We also had issues with half the plug sockets not working and some lighting not working. With only a 3 seater sofa, after a day's skiing not the best for 3 adults and 2 teenagers was too cramped but that was our fault. Someone from happy rentals needs to contact the owners to remove their personal effects and clutter before renting this apartment, its not as it shows on the photos. The electrics need to be checked too as the main fuse box popped which could be related to the sockets and lights . The comfy beds and permanent running hot water were a positive

22 February 2025
Unprompted review
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Reply from Happy.Rentals

Dear Barrie,
Thank you for taking the time to share your experience at La Stella Alpina in Sestriere. We truly appreciate your feedback, as it helps us continue to improve.
We’re glad to hear that you found our communication clear and the key collection process smooth. It’s also great to know you enjoyed the comfort of the beds and the convenience of the hot water after your days on the slopes!
Regarding your comments about the apartment, we’re sorry that certain aspects didn’t meet your expectations. While the property photos online are recent and accurately reflect the space, we understand that storage can feel limited, especially when traveling with five people.
As for the electricity, we’d like to clarify that in Italy, it’s common for the power supply to trip when multiple appliances are used at once.
Thank you again for your constructive feedback. We hope to have the chance to welcome you back to one of our properties in the future for a smoother experience.

Kind regards,
Happy.Rentals Team

Rated 5 out of 5 stars

Top service and top appartement with a…

Top service and top appartement with a sexy view !!

3 March 2025
Unprompted review
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Reply from Happy.Rentals

Dear Amaury,
Thank you so much for your fantastic review! We're thrilled to hear you enjoyed your stay at Gleise Lodge and that the apartment—and its “sexy” view—made a great impression!
It was a pleasure hosting you, and we’d love to welcome you back to Bardonecchia anytime.

Warm regards,
Happy.Rentals Team

Rated 5 out of 5 stars

Apartment Studio Valleverde - Sestriere, Italia

The accommodation is excellent, very clean and tidy,
nice welcoming gesture, very easy key collection and drop-off.
Great location, just a few steps from the ski lift.
Excellent service and accessibility of the host.
I recommend this apartment

3 March 2025
Unprompted review
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Reply from Happy.Rentals

Dear Robert,

Thank you for your wonderful review! We're delighted to hear that you enjoyed your stay at Studio Valleverde and appreciated the cleanliness, location, and ease of check-in. It’s great to know our service met your expectations. We’d love to welcome you back for another stay in Sestriere!

Kind regards,
Happy.Rentals Team

Rated 3 out of 5 stars

Appartamento Pian dei Larici, Sauze D'Oulx, Italy.

We stayed at the Appartamento Pian dei Larici, Sauze D'Oulx, Italy.

Contacted by the host a day before, who was superb and helpful, and received the arrival instructions via email then too, which were clear and precise.

We arrived 30 mins before we were supposed to (1600 check in), due to the transfer, found the apartment, but it hadn't been cleaned, i contacted the host who said they were running late due to a high number of apartments being cleaned, we left at 1615 for food and returned about 1900 and it was cleaned.

The apartment itself was nice, had everything we needed. Unfortunately there was a horrendous smell in the kitchen, we initially assumed the bin, so left that outside, but the smell continued, took us 3 days to realise it was the radiator vase, no idea what was in it (old food maybe), so left that outside, and the smell was gone from the kitchen.
The electrics.... the light fitting in the living room had wires pocking out of it, the socket next to the TV was hanging out (again, bare wires), the socket in the living room, when you pulled the plug out, the whole socket would come out of the wall.
Bur other than the stated issues, the apartment was ok.

22 February 2025
Unprompted review
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Reply from Happy.Rentals

Dear Jimmy,
Thank you for your feedback. We’re glad to hear you found the apartment nice and well-equipped, and that our host was helpful. We sincerely apologize for the cleaning delay and the issues you encountered with the smell and electrics—we appreciate you bringing them to our attention. Your comments help us improve, and we hope to provide a smoother experience if you stay with us again.

Warm regards,
Happy.Rentals Team

Rated 5 out of 5 stars

Very nice apartment in the center of Le…

Very nice apartment in the center of Le Tour village. Location is great, accommodation as well with 3 nice and real bedrooms, good quality of bed and 2 bathrooms.

1 March 2025
Unprompted review
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Reply from Happy.Rentals

Hello,
Thank you for your kind review! It’s great to know that the apartment met your expectations and we're delighted to hear that you enjoyed its central location in Le Tour. We hope to welcome you again for another wonderful stay!

Kind regards,
Happy.Rentals Team

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