Happy.Rentals Reviews 

665
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Evaluating 106 reviews, reviewers had a great experience with this company. Customers consistently praise the excellent location, often highlighting its proximity to natural attractions like lakes and mountains, as well as convenient access to beaches, shops, and public transport. Many also commend the staff for being friendly, helpful, kind, and professional, making their stay more enjoyable. Reviewers frequently describe the accommodations as clean, spacious, and well-equipped, often featuring comfortable interiors and beautiful views. However, some people were dissatisfied with certain aspects of the facilities and product quality, noting issues such as inadequate hot water supply, uncomfortable beds, or missing basic amenities like dishcloths and toilet paper. A few other people also felt that some properties were not properly cleaned or that the descriptions and photos did not accurately reflect the reality of the accommodation, including issues with air conditioning and noisy surroundings.

What people talk about most

Location

People report positive experiences with location, often highlighting its proximity to key attractions such as... See more

Facilities

Clients share ambiguous opinions on facilities, with many reviewers praising the apartments as fully... See more

Quality

Customers consistently note ambiguous experiences with quality, with some reviewers praising apartments as... See more

Staff

Reviewers highlight positive aspects of staff, with many praising their helpfulness, professionalism, and... See more

Product

Customers had ambiguous experiences with the product, with some reviewers praising aspects like good air... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Beautifully lake and area surrounding it. Nice appartement (T8). Huge plus that we could borrow bicycles for free. We took a nice ride to Piano lake 10 min from the residence. Also very friendly staff... See more

Company replied

Rated 5 out of 5 stars

Apartment: Allegro Lido Di Camaiore I highly recommend this apartment and service from HappyRentals and special thanks to our host - Gianluca. We had a pleasure to stay there for 8 days and everythin... See more

Rated 5 out of 5 stars

Leonardo and Happy rental team were very helpful and answered promptly all our queries. The house itself is very beautiful it keeps the Tuscan tradition but with a touch of modern revival. The plus... See more

Company replied

Rated 5 out of 5 stars

Thank you so much for a truly wonderful stay! Our family absolutely loved our time at your chalet in Ukanc. The property is beautifully appointed and thoughtfully designed; we really appreciated the... See more

Company replied


Company details

  1. Vacation Rental
  2. Holiday Home
  3. Property Management Company

Written by the company

Happy.Rentals provides professional holiday rental and property management services across Switzerland, Italy, France, Spain, Slovenia, Croatia, Greece, Malta, Montenegro, Hungary, Albania, Andorra and Sweden. We are an international company based in Lugano, with a dedicated team of professionals who take care of everything for both guests and homeowners, providing assistance from booking to departure and excellent management services. Established in 2008 in the famous Lake Como area, we now have more than 45 local offices. We proudly offer a wide range of holiday homes for every budget, taste, and type of vacation: cosy mountain chalets, modern city studios, breathtaking luxury villas, and serene countryside retreats. We aim to constantly develop and deliver our positive, professional service to new holiday locations!


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

665 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.3

All reviews

(665)

222 reviews in the last 12 months

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Rated 5 out of 5 stars

Wonderful, cosy flat in the perfect location

The holiday flat is well equipped and modern throughout, perfectly suited for a group of four. Good amenities for self-catering. It is perfectly located within the old centre of Riva, lying rather quiet in a pedestrian's zone, yet close to busier places and the harbour.

7 July 2026
Unprompted review
Rated 5 out of 5 stars

HappyRentals in Chamonix was an excellent choice!

HappyRentals communicated truly well from the beginning when booking till the end of our stay in Chamonix. The apartment was perfect (incl. parking garage in the same building) and very dog-friendly, calm, well-located next to the gondola to the Aiguille du Midi, the cafés and shops, but with a green view out from the window to the river and mountains and trees. The aparment was so well-equipped with all that is needed. It was a magnificent stay in Chamonix! My friend, my dog and myself loved the place - thank you once again!

1 July 2026
Unprompted review
Rated 5 out of 5 stars

A lovely place to stay

A lovely place to stay. Decorated with great care. It has everything you need for your stay. Everything is of a high standard. We had a very relaxing and peaceful time.

5 July 2026
Unprompted review
Rated 5 out of 5 stars

Super apartment in Lido di Camaiore

Apartment: Allegro Lido Di Camaiore
I highly recommend this apartment and service from HappyRentals and special thanks to our host - Gianluca. We had a pleasure to stay there for 8 days and everything was perfect. Starting from location - it was quite close to beach and we loved to walk there every evening. Apartment was fully equipped, cosy and clean. Parking was spacious and easy. Instructions for self-check in/out were easy. Highly recommend this place if you are looking something close to Pisa.

1 June 2026
Unprompted review
Rated 5 out of 5 stars

A very nice appartment

A very nice appartment, good aircon and fridge, all untensils and a washing machine. We had a really good time here, central for shops, bars and bus staition.

21 June 2026
Unprompted review
Happy.Rentals logo

Reply from Happy.Rentals

Thank you very much for your lovely review, Cath!
We’re very happy to hear that you enjoyed your stay and that you found the apartment comfortable, well-equipped, and conveniently located for exploring the area.
We truly appreciate your kind words and hope to welcome you back again in the future!

Best regards,
Happy Rentals

Rated 5 out of 5 stars

Great apartment and location in the top…

Great apartment and location in the top of Pigna. Fantastic view! Everything you need for a nice stay i Sanremo.
Some stairs and step to the top, but it worth it!!

1 July 2026
Unprompted review
Happy.Rentals logo

Reply from Happy.Rentals

Dear Roger,
Thank you for your wonderful review! We’re delighted to hear that you enjoyed the apartment, its location in the heart of Pigna, and the fantastic view. We're also pleased that you found everything you needed for a comfortable stay.
We hope to welcome you back to Sanremo again soon!

Best regards,
Happy.Rentals

Rated 5 out of 5 stars

Percent place if you want to love by the sea

We hired an apartment Casina del Pecatore in Marina di Pietrasanta rented by happy rentals.
We and our two kids had an amazing 5 days vacation at Casina del Pescatore. The instructions from the host was very clear and easy to understand, with some pictures and videos. Communication between us and the host was good. We always got answers to our questions very fast. Because the house was free when we arrived we were offered an early check in.
The place was amazing! Pool is just 10 meters from our place and kids could go there as soon as they were done with breakfast. Amazing beach, so quiet and peaceful. To live on the beach is a dream and so it felt for us. The host Paola was very nice and friendly even though she doesn’t speak English she still could help us. She was the first running and taking care of our youngest daughter when she felt off the sunbed and was crying.
The only negative thing I can point out is that the main bed was very stiff.

20 June 2026
Unprompted review
Happy.Rentals logo

Reply from Happy.Rentals

Dear Ekaterina,
Thank you very much for your wonderful and detailed review! We are delighted to hear that you and your family had such an amazing stay at Casina del Pescatore and enjoyed the location, the pool, the beach, and the smooth communication and check-in process.
We are especially happy to know that Paola made you feel so well cared for during your stay. We will be sure to pass on your kind words to her.
We also appreciate your feedback regarding the main bed and will take it into consideration for future improvements.
We hope to welcome you back for another relaxing holiday soon!

Kind regards,
Happy.Rentals

Rated 5 out of 5 stars

Excellent company to deal with

Excellent company to deal with. Good choice of rental apartments and fair prices. Central office quick to respond to any queries. Local agents very friendly and professional. Highly recommend.

31 May 2026
Unprompted review
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Reply from Happy.Rentals

Dear Alfonso,
Thank you very much for your kind feedback. We are delighted to hear that you had a positive experience with our company and that you were satisfied with the selection of apartments, pricing, and our service.
We truly appreciate your recommendation and hope to have the pleasure of welcoming you again in the future.

Warm regards,
Happy.Rentals

Rated 1 out of 5 stars

AVOID any property managed by Happy Rentals / Lake Como Holiday / Holiday Property Solutions AT ALL COST!!!

Avoid any property managed by Lake Como Holiday / Happy Rentals / Holiday Property Solutions at all costs.
This was, without a doubt, one of the worst accommodation experiences we have ever had!
We paid a premium price for their property "Sant'Anna Deluxe" that was marketed as a "Deluxe" apartment on Lake Como. What we received was a damp, dirty, poorly maintained property that became effectively uninhabitable when it was left without water for virtually an entire weekend – the full duration of our stay:
- No water
- No showers
- No functioning toilets
- No ability to wash, brush our teeth or maintain even the most basic hygiene.
We reported the problem immediately and repeatedly to Lake Como Holiday / Happy Rentals. We sent videos documenting the situation throughout the weekend. We asked for help. We asked for solutions. We asked for alternative accommodation. We asked for escalation. Nothing meaningful happened!
The customer service representative handling the matter was dismissive, unhelpful and appeared far more interested in defending the company than solving the problem. At no point did we feel that anybody genuinely understood the seriousness of leaving paying guests without water for almost an entire weekend. It seemed completely normal to them.
We spent a significant part of our holiday searching for places where we could shower, use toilets and carry out basic hygiene instead of enjoying Lake Como.
And the lack of water was only part of the problem - the apartment itself (that looks nice in the pictures) was shocking!
The entire property felt permanently damp due to the indoor pool located on the lower level. There is no proper separation between the pool area and the rest of the apartment, which means that moisture spreads throughout the entire property. Everything felt wet. The bedsheets upstairs were damp and the air felt damp. Even wearing glasses indoors was difficult because they immediately fogged up due to the humidity. The entire apartment smelled moldy!
One set of bedsheets was visibly brown-stained and dirty upon arrival and despite charging more than €200 in cleaning fees, we arrived to find dirty floors and an apartment that clearly had not been cleaned to any reasonable standard.
We also had to share the property with large, fast-moving insects that repeatedly appeared inside the apartment. There is some type of insect nest somewhere in this damp place. Not exactly what one expects from a supposedly luxury rental.
The indoor pool generated constant noise that could be heard from the kitchen and living areas, making the apartment even less pleasant to spend time in.
Another material issue that was never properly disclosed before booking was access to the property. Nowhere in the booking description were we informed that access to the property involves parking the car in an improvised, narrow roadside between traffic signs below the house and carrying luggage up and down approximately 200 steps. This is not a minor detail. It is a material aspect of the property that should have been clearly disclosed before booking, particularly for families, elderly guests or anyone travelling with substantial luggage.
For a property marketed as "Deluxe", the entire experience was not such a "Happy Rental".
But what is most disappointing is that even after overwhelming video evidence documenting the lack of water and the overall condition of the property, Lake Como Holiday / Happy Rentals / Holiday Property Solutions refused to provide an appropriate remedy and refund and continued to minimize what happened.
I think we can all agree that a luxury property without water is not a luxury property, but also that a holiday rental without functioning toilets and showers is not fit for rental and occupation.
Problems can happen, but what defines a company is how it responds to paying guests when things go wrong. Lake Como Holiday / Happy Rentals / Holiday Property Solutions failed completely! We will never book with them again and strongly recommend that others look elsewhere.
If this is what Lake Como Holiday / Happy Rentals / Holiday Property Solutions consider a “Deluxe” experience, prospective guests should seriously reconsider booking any property managed by them! AVOID!!!

17 May 2026
Unprompted review
Happy.Rentals logo

Reply from Happy.Rentals

Dear Björn,
Your booked property is managed by Lake Como Holiday in Menaggio, and not by Happy Rentals. We therefore regret that the review was attributed to us.

We have contacted the relevant agency, who confirmed that your booking was for a two-night stay (15-17 May) via Booking.com and that the local municipality experienced a water supply issue on 16 May. A refund of €418 has been issued to you.

We are sorry to hear that your stay did not meet expectations; however, please note that this reservation was not under our management.

Kind regards,
Happy Rentals

Rated 5 out of 5 stars

Fantastic! We stayed in your city view apartment…

We stayed in your city view apartment in Nice.
It was beautiful. We really loved the location. So clean and modern.
And brilliant contact from the staff. Would 100% recommend!

5 June 2026
Unprompted review
Happy.Rentals logo

Reply from Happy.Rentals

Dear Hannah,
Thank you so much for your wonderful feedback! We’re delighted to hear you enjoyed the Modern Apartment with City View, the location, and the cleanliness and modern style. It’s also great to know our team looked after you well. We truly appreciate your recommendation and would love to welcome you back to Nice anytime!

Kind regards,
Happy.Rentals

Rated 4 out of 5 stars

Fast service

Easy to handle,fast service' instructions and costs sometimes a little indifferent.
More transparent informations about nearby groceries, towels and sheets would be helpful

13 June 2026
Unprompted review
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Reply from Happy.Rentals

Dear Alexa,
Thank you for your feedback. We're glad to hear that you found the service easy to handle and appreciated the fast assistance.
Your suggestion for greater transparency is valuable, and we will review how we can provide clearer and more detailed information to help improve our guests' experience.
Thank you for helping us improve, and we hope to welcome you again in the future.

Best regards,
Happy.Rentals Team

Rated 5 out of 5 stars

Professional

The agency is professional and very helpful. Communication via WhatsApp is easy. After our holiday in Menton in one of their properties, we can highly recommend the agency without reservation.

31 May 2026
Unprompted review
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Reply from Happy.Rentals

Thank you very much for your kind words and recommendation! We are delighted to hear that you found our team professional and helpful, and that communication was easy throughout your stay. It was a pleasure hosting you in Menton, and we hope to welcome you back again in the future.

Warm regards,
Happy.Rentals Team

Rated 5 out of 5 stars

The apartment is wonderful

The apartment is wonderful. I especially loved the view from the balcony—it's stunning. The apartment had everything you needed for living. The location is also very good. The beach, shops, cafes—everything is very close.

10 June 2026
Unprompted review
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Reply from Happy.Rentals

Dear Kateryna,
Thank you for your wonderful review! We're delighted that you enjoyed the balcony view, the apartment's amenities, and our convenient location. We hope to welcome you back again soon!

Best regards,
Happy.Rentals Team

Rated 5 out of 5 stars

Perfect Location for our Birthday…

Perfect Location for our Birthday Party.
Everything like booked.
Nice, helpful Contact.
Top price/value ratio.

28 May 2026
Unprompted review
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Reply from Happy.Rentals

Dear Christoph.
Thank you for your kind review!
We are delighted to hear that Villa Alberti was the perfect location for your birthday party and that everything met your expectations. It’s also wonderful to know you appreciated our helpful communication and the value for money of your stay.
We hope to welcome you again for another special occasion in the future!

Best regards
Happy.Rentals Team

Rated 5 out of 5 stars

Very nice appartment on a great…

Very nice appartment on a great location in Marbella. All equipment you need is there or can be requested. Great place to stay with families with little children.

11 May 2026
Unprompted review
Happy.Rentals logo

Reply from Happy.Rentals

Dear family Bus,
Thank you for your wonderful review! We’re very happy to hear that you enjoyed the apartment and its great location in Marbella. It’s also great to know that the apartment was well equipped and suitable for families with little children. We truly appreciate your kind words and hope to welcome you again in the future!

Warm regards,
Happy.Rentals Team

Rated 5 out of 5 stars

Amazing stay

Amazing stay, everything was perfect l. Too good in the price we got. The facilities in the apartment were excellent

16 May 2026
Unprompted review
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Reply from Happy.Rentals

Dear Karan,
Thank you so much for your wonderful review! We’re delighted to hear that you had an amazing stay and found the apartment to be great value for money.
We truly appreciate your kind words and hope to welcome you again soon!

Warm regards,
Happy.Rentals Team

Rated 5 out of 5 stars

All very very good!

All very very good!
Everything was nice and clean! Great communication with the host. Plenty of towels available for use. A well-equipped kitchen. We arrived at night and there was water in the fridge that we could help ourselves to. Can definitely be recommended.

1 May 2026
Unprompted review
Happy.Rentals logo

Reply from Happy.Rentals

Dear Semja,
Thank you so much for your wonderful review! We’re very happy to hear that you enjoyed your stay and appreciated the cleanliness, communication, and kitchen equipment.
Thank you as well for your recommendation, you are always welcome back anytime!

Kind regards,
Happy.Rentals Team

Rated 4 out of 5 stars

Great location

Great location bed settee not very comfutable

14 April 2026
Unprompted review
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Reply from Happy.Rentals

Thank you for your feedback! We’re glad to hear you enjoyed the location, although we are not sure where you stayed.
We’re sorry that the sofa bed did not meet your expectations in terms of comfort.
We hope to have the opportunity to welcome you again in the future.

Kind regards,
Happy Rentals Team

Rated 1 out of 5 stars

STRONGLY DISCOURAGED

I am the owner of a property managed by Happy Rental, and my experience has been nothing short of disastrous. Their lack of care for the furnishings was shameful: items were left outside without cover for months, or simply piled up inside without any logic.

Entry doors were often left unlocked with keys nearby, and locks were damaged. Even worse, lights, water heaters, and refrigerators were left running for months on end while the property sat empty, forcing me to pay exorbitant utility bills. In a year and a half, they only managed to book the property five times. STRONGLY DISCOURAGED

28 April 2026
Unprompted review
Happy.Rentals logo

Reply from Happy.Rentals

Dear Silvana,
We had to stop the collaboration due to the complaints we received from guests about your property, Trulli Silvana In Locorotondo.
We regret that your expectations were not met. However, we must respectfully disagree with the claims made, as protecting our clients’ properties and delivering efficient management remain fundamental priorities in our operations.

Best regards,
Happy Rentals Monopoli

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