Beautifully lake and area surrounding it. Nice appartement (T8). Huge plus that we could borrow bicycles for free. We took a nice ride to Piano lake 10 min from the residence. Also very friendly staff... See more
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Review summary
Created with AI, based on recent reviews
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The holiday flat is well equipped and modern throughout, perfectly suited for a group of four. Good amenities for self-catering. It is perfectly located within the old centre of Riva, lying rather qui... See more
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Thank you so much for a truly wonderful stay! Our family absolutely loved our time at your chalet in Ukanc. The property is beautifully appointed and thoughtfully designed; we really appreciated the... See more
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HappyRentals communicated truly well from the beginning when booking till the end of our stay in Chamonix. The apartment was perfect (incl. parking garage in the same building) and very dog-friendly,... See more
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Company details
Written by the company
Happy.Rentals provides professional holiday rental and property management services across Switzerland, Italy, France, Spain, Slovenia, Croatia, Greece, Malta, Montenegro, Hungary, Albania, Andorra and Sweden. We are an international company based in Lugano, with a dedicated team of professionals who take care of everything for both guests and homeowners, providing assistance from booking to departure and excellent management services. Established in 2008 in the famous Lake Como area, we now have more than 45 local offices. We proudly offer a wide range of holiday homes for every budget, taste, and type of vacation: cosy mountain chalets, modern city studios, breathtaking luxury villas, and serene countryside retreats. We aim to constantly develop and deliver our positive, professional service to new holiday locations!
Contact info
6900, Lugano, Switzerland
- +41 (0)43 5005983
- enquiries@happy.rentals
- happy.rentals
4.3
Excellent
679 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 94% of negative reviews
Typically replies within 1 week
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Everything what you needed was there
Everything what you needed was there. Accomodation in very good condition and friendly staff always ready to help.
Thank you very much for easy holiday.
14 June 2025
Unprompted review
Reply from Happy.Rentals
Dear Konrad,
Thank you so much for your kind feedback!
We’re delighted to hear that you had everything you needed and enjoyed the accommodation. It’s great to know our team could help make your holiday easy and stress-free — that’s exactly what we aim for.
We hope to welcome you back for another relaxing stay in the future!
Best wishes,
Happy Rentals Team
Expérience déplorable – logement infesté et absence totale de professionnalisme / Terrible Experience – Infested Property and Zero Professionalism
Nous avions réservé dans un logement géré par Happy Rentals à NICE qui s’est avéré insalubre et infesté de cafards. Ce qui est encore plus inacceptable, c’est que la compagnie était déjà au courant de l’infestation, mais a tout de même permis notre check-in sans nous en informer.
Dès notre arrivée, nous avons immédiatement contacté la compagnie. Ils ont annulé la réservation sur-le-champ et nous ont promis un dédommagement, car nous avons dû, à la dernière minute, réserver un hôtel en urgence, ce qui a engendré des frais supplémentaires importants.
Malheureusement, aucune compensation ne nous a été versée. La compagnie nous a renvoyés vers Airbnb, tandis qu’Airbnb affirme que c’est à Happy Rentals de gérer le remboursement, car ce sont eux qui ont clôturé le dossier. J’ai envoyé un courriel, resté sans réponse à ce jour.
Je trouve cela profondément injuste et témoignant d’un manque flagrant de professionnalisme, tant de la part des hôtes que de l’équipe de gestion. Je déconseille fortement cette compagnie à quiconque souhaite un séjour serein et respectueux des standards de base.
**
We booked at a property managed by Happy Rentals in Nice only to find it unsanitary and infested with cockroaches. What’s worse is that the company was fully aware of the infestation prior to our arrival, yet still allowed us to check in without any warning.
We contacted the company immediately, and they canceled our reservation on the spot. They promised compensation, as we were forced to book a hotel at the last minute, which resulted in significant additional costs.
To this day, we have received no compensation whatsoever. The company told us to contact Airbnb, while Airbnb claims that Happy Rentals closed the case and is responsible for issuing the refund. I’ve sent follow-up emails, but have received no response.
This situation is completely unfair and shows a serious lack of professionalism from both the hosts and the Happy Rentals team. I strongly advise others to avoid booking with this company if you value cleanliness, honesty, and basic customer service.
1 June 2025
Unprompted review
Reply from Happy.Rentals
Dear Kim,
We are truly sorry for the experience you had and understand your frustration.
We would like to clarify that your booking was made and paid for through Airbnb, which means all refunds and compensations are processed directly by them. The reservation was cancelled by Airbnb and we were charged a €215 cancellation fee in the process.
We can assure you that we took immediate action upon learning of the pest issue, which was an isolated case and has since been professionally treated.
We are sorry you feel let down, but we want to be clear that the refund process is entirely managed by Airbnb. We recommend continuing to follow up with their support team, as they hold the funds and control over reimbursements.
Once again, we apologize for the inconvenience and wish you better travel experiences in the future.
Kind regards,
Happy Rentals Team
Pool cloesed and tennis court a disappointment
They advertised pool and tennis court as the main feature - turned out that pool was closed at that time and tennis court was maybe a tennis court 20 years ago. They claimed that they informed the non availability of the pool under house rules but one can expect that this kind of information is shown somewhere where people actually read. Management and communication was poor. Sorry - can't be recommended.
6 June 2025
Unprompted review
Reply from Happy.Rentals
Dear Felix,
Thank you for your feedback.
We’re sorry to hear that your expectations regarding the pool and tennis court were not met. However, we would like to take this opportunity to clarify a few important points.
The seasonal availability of the pool is clearly stated in the Airbnb listing under the house rules and additional information, which every guest is asked to review before confirming a booking on Airbnb. We understand that details can sometimes be overlooked, but we do encourage all guests to carefully read through all sections of the listing to avoid misunderstandings.
As for the tennis court, we do not advertise it as a professional facility, but as an additional outdoor feature of the property.
We always aim to offer responsive communication and support during our guests’ stay. We're sorry if you felt this was lacking.
Thank you again for your stay, and we wish you all the best in your future travels.
Kind regards,
Happy Rentals Team
Easy and comfortable
Easy and fast communication! Reminder for Check-in and out was very helpful. Possibly to come earlier and leave later was accepted
7 June 2025
Unprompted review
Reply from Happy.Rentals
Dear guest,
Thank you so much for your kind words! We're glad to hear communication was smooth and that the check-in/out reminders were helpful. It was a pleasure to accommodate your early arrival and late departure — you're always welcome back anytime!
Kind regards,
Happy Rentals Team
One of the best places we've ever…
One of the best places we've ever stayed
Brilliant set up
Clean
Great space
Lovely owner Dino and his Son Davido
Supportive but allowing space
gifted home grown cherries salad and prosecco
Off road parking ( safer when hiring a car)
Bellisimo ❤️🇮🇹
2 June 2025
Unprompted review
Reply from Happy.Rentals
Dear Bryn,
Thank you so much for your wonderful review! We’re absolutely thrilled to hear that Casa Amabile was one of the best places you’ve ever stayed. Dino and Davide will be so happy to know their hospitality made such a great impression.
We truly appreciate your kind words and hope to welcome you back again soon.
Bellissimo to have hosted you!
Kind regards,
Happy Rentals Team
Puerta Del Mar Penthouse
Fantastic location of the property. Happy Rentals staff helpful and prompt when dealing with enquiries. One of their representatives (Anna) very kindly collected the apartment keys to save us the hassle of returning them on the way to the airport when leaving.
The whole process of booking the apartment was very straightforward.
28 May 2025
Unprompted review
Reply from Happy.Rentals
Dear Malcolm,
Thank you so much for your kind words! We're delighted to hear you enjoyed the fantastic location of the Puerta Del Mar Penthouse and that our team, especially Anna, could make your departure a little easier. It’s great to know the booking process was smooth and straightforward for you.
We truly appreciate your feedback and hope to welcome you back again soon!
Kind regards,
Happy Rentals Team
Great central location in the city
Great central location in the city, close to the sea 3 minutes, private parking and great location. Fantastic
6 June 2025
Unprompted review
Reply from Happy.Rentals
Dear Alexander,
Thank you for your fantastic review! We're so glad you enjoyed the central location, proximity to the sea, and the convenience of private parking. It was a pleasure hosting you, and we hope to welcome you back soon!
Best regards,
Happy Rentals Team
The house location couldn’t be better
The house location couldn’t be better. And it’s such a charming home with all the modern amenities. Can’t wait to return.
2 June 2025
Unprompted review
Reply from Happy.Rentals
Dear Alan,
Thank you so much for your kind words! We're very happy to read you enjoyed the location and charm of Villa Schlosser, and that the modern amenities made your stay even more comfortable. It was a pleasure having you, and we can’t wait to welcome you back to Lake Garda soon!
Warm regards,
Happy Rentals Team
Great experience with Happy.Rentals. a competent and serious agency.
My first experience with Happy.Rentals was a success. Efficient check-in and check-out. Beautiful, very clean and comfortable accommodation. In a quiet building. I highly recommend Happy.Rentals.
1 June 2025
Unprompted review
Reply from Happy.Rentals
Dear Marco,
Thank you so much for your kind words! We’re very happy that your first experience with Happy Rentals was such a positive one. It’s wonderful to hear that you appreciated the efficient check-in/out, as well as the cleanliness, comfort, and peacefulness of the accommodation.
Your recommendation means a lot to us, and we look forward to welcoming you back soon!
Kind regards,
Happy Rentals Team
Wonderful apartment; everything perfect.
Everything perfect.
We only had an issue with the shared pool: we did not find any instructions on HOW to get to the pool; there were only written warnings about how to use it.
After asking by WhatsApp, I was informed that the pool is located between the 1st and the 2nd floor: you have to take the stairs and get out of the building on half way. We now know it for next time...
30 May 2025
Unprompted review
Reply from Happy.Rentals
Dear Mara,
Thank you so much for your great review! We're very happy to hear that everything was perfect overall and that you enjoyed your stay at Casa Monti Belvedere.
We also truly appreciate your feedback regarding the shared pool access. You're absolutely right — clear instructions are essential, and we apologize for any confusion caused.
It’s great to hear you’re already thinking about a next time — we’d be delighted to welcome you back!
Kind regards,
Happy Rentals Team
We recently rented a house through…
We recently rented a house through Happy Rentals for a four-day stay in Fort dei marmi to celebrate my husband’s birthday with friends, and everything was absolutely perfect. From the beginning, the experience was seamless and professional. Happy Rentals is a serious and committed company, and their dedication to making sure everything went smoothly was evident in every detail.
The house was exactly as described — clean, well-equipped, and very comfortable — making our stay incredibly enjoyable. We felt supported and well taken care of throughout the entire process.
We are truly grateful for such a wonderful experience and would not hesitate to rent with them again. Highly recommended!
26 May 2025
Unprompted review
Reply from Happy.Rentals
Dear Helen,
Thank you so much for your wonderful review! We’re truly delighted to hear that your stay in Forte dei Marmi was such a special and seamless experience, especially for such an important occasion. It means a lot to us that you felt supported and well taken care of throughout the entire process — that’s exactly what we aim for.
We’re also glad Villa Victor met your expectations and helped make your celebration both comfortable and memorable. Your kind words about our team and service are greatly appreciated, and we’ll be sure to share them with everyone involved.
It was a pleasure hosting you, and we’d be thrilled to welcome you back anytime!
Kind regards,
Happy Rentals Team
Just a great place to stay and enjoy…
Just a great place to stay and enjoy the bella Ticino and fantastic lake. House and garden are in perfect shape. And the housekeepers are lovely :-).
23 May 2025
Unprompted review
Reply from Happy.Rentals
Dear Philipp,
Thank you so much for your lovely words! We'rehappy to hear that you enjoyed your stay and had such a great time exploring the beautiful Ticino and the fantastic lake. It’s wonderful to know the house and garden met your expectations, and we’ll be sure to pass your kind words on to our housekeeping team.
We hope to welcome you back again soon!
Kind regards,
Happy Rentals Team
gorgeous views with easy check-in experience. Very clean and tidy.
The check-in experience was easy. Very responsive and helpful staff. Our accommodations were very clean and we had everything we needed for a wonderful stay. The view is stunning. If you are not an early riser in the morning, the only thing that is a negative about this place is the street noise. It is rather loud. we were up and going by 9 AM and after a few days, it didn’t bother us as much. But the street noise starts around 7 AM. If you have the windows closed it probably wouldn’t be as loud but it’s noticeable. The location is hard to beat with just a few minutes walk to the ferry and grocery stores to pick up what you need as well as restaurants. If you use more than one towel during your stay, you will need to request extra towels, and there is a charge for those.
12 May 2025
Unprompted review
Reply from Happy.Rentals
Dear guest,
Thank you so much for your thoughtful and detailed review. We’re delighted to hear that you found the check-in process smooth and our team responsive and helpful. It's great to know that you had everything you needed for a comfortable stay and that you enjoyed the cleanliness and stunning view!
We appreciate your feedback regarding the street noise. Being in a central location does come with some activity, especially in the mornings, but we're glad it became less of a concern during your stay. Closing the windows can indeed help reduce the noise for lighter sleepers.
Thank you also for mentioning the towel policy—we always strive to be transparent about additional services and are happy to provide extra towels upon request for a small fee.
We truly hope to welcome you again in the future!
Kind regards,
Happy Rentals Team
We received detailed info regarding…
We received detailed info regarding check-in. Fast and pleasant communication with responsible person. Good condition in apartment. Decided issue with home internet that was very important for us. Welcome bottle of vine. Highly recommended Happy.Rentals. We are really happy.
12 May 2025
Unprompted review
Reply from Happy.Rentals
Dear Zoya,
Thank you so much for your kind words and wonderful review! We're thrilled to hear that you had a smooth check-in experience and that our team was able to assist you promptly—especially with the internet, which we know is essential. We're also glad you enjoyed the welcome bottle of wine and found the apartment in great condition. It was a pleasure hosting you, and we truly appreciate your recommendation. Looking forward to welcoming you again with Happy.Rentals!
Kind regards,
Happy Rentals Team
Amazing location
Fantastic apartment within walking distance to everything you need, thoroughly enjoyed our stay again
6 May 2025
Unprompted review
Reply from Happy.Rentals
Thank you so much, Jay! We're thrilled to hear you enjoyed your stay again and loved the location. It's always a pleasure to host you, and we look forward to welcoming you back to Marbella soon!
Kind regards,
Happy Rentals Team
Very reliable company
Very reliable company. They were in all the steps of the booking, shared all the information needed without asking and helped to connect with the owner. They have a good list of nice propierty especially in Italy. I can only recommand it.
3 May 2025
Unprompted review
Reply from Happy.Rentals
Dear Elie,
Thank you so much for your wonderful feedback! We're delighted to hear that you had a great experience with us and enjoyed your stay at La Casa Della Quercia – Relax in Tuscany. We truly appreciate your recommendation and hope to help you plan another unforgettable getaway soon!
Kind regards,
Happy Rentals Team, Forte dei Marmi office
I stay for 5 days and the location and…
I stay for 5 days and the location and apartment are great. I really Recomended. It is close of everything.
28 April 2025
Unprompted review
Reply from Happy.Rentals
Dear Catalina,
Thank you so much for your kind words! We're thrilled to hear that you enjoyed your 5-day stay at Suite 3 Ondina and appreciated both the apartment and its central location. Your recommendation means a lot to us, and we hope to welcome you back to Viareggio soon!
Warm regards,
Happy Rentals - office of Forte dei Marmi
Happy Rentals did a wonderful job
We rented a holiday house for Easter in Lugano. The original property we booked became unavailable and the Happy Rentals team offered an excellent alternative at no additional cost and we had a wonderful stay. Their communication before we arrived was very efficient and helpful.
18 April 2025
Unprompted review
Reply from Happy.Rentals
Dear Carolyn,
Thank you so much for your kind review! We're thrilled to hear you had a wonderful Easter stay in Lugano. While we regret the original property was unavailable, we're glad the alternative met your expectations and that our team could make the transition smooth for you. Your feedback on our communication means a lot—it's great to know it helped you feel well-prepared and supported.
We hope to welcome you back on another Happy Rentals Home soon!
Warm regards,
Happy Rentals Team
Outstanding hospitality experience in Tuscany
The house was very well-maintained and tastefully furnished, equipped with everything necessary for a pleasant and relaxing holiday. Detailed instructions were shared in advance via WhatsApp, leaving no doubts or unanswered questions about the holiday home.
Happ Rentals was also very diligent in providing information and ensuring our well-being. They maintained contact throughout our stay.
We felt very well taken care of and are grateful for the outstanding hospitality we experienced.
22 April 2025
Unprompted review
Reply from Happy.Rentals
Dear Norbert
wowwww you kept your word! What can I say? Thank you so much for your fantastic review!
We are delighted to hear that you felt at home and that you appreciated both the apartment and its ideal location castelfalfi casa della quercia . It is fantastic to know that the tranquility of the place, the kindness of the owner and that the support of our team contributed to making your stay even more special.
We really appreciate your recommendation and would be happy to welcome you again whenever you want!
Best regards,
Team Happy Rentals, Forte dei Marmi office
We had a fantastic stay at the Happy Rentals in Viareggio!
We had a fantastic stay at the Happy Rentals apartment in Viareggio! The location is absolutely perfect—just a short walk to the beach, shops, restaurants, and everything else you might need. The apartment itself is spacious, clean, and very well-equipped with everything you could possibly want for a comfortable and relaxing stay. It felt like a home away from home.
We especially appreciated how quiet the neighborhood was at night, yet everything was still within easy reach. Whether you’re planning to spend your days on the beach or explore the surrounding area, this apartment is a great base.
What made the experience even better was the excellent support from the Happy Rentals team. The staff were friendly, responsive, and extremely helpful from the moment we booked until check-out. Their assistance made everything easy and stress-free.
Highly recommended, and we would absolutely stay here again!
29 April 2025
Unprompted review
Reply from Happy.Rentals
Dear Sladjana,
Thank you so much for your fantastic review!
We’re delighted to hear that you felt at home and enjoyed both the apartment and its ideal location in Viareggio. It’s great to know that the peaceful neighborhood and our team's support helped make your stay even more special.
We truly appreciate your recommendation and would love to welcome you back anytime!
Warm regards,
Happy Rentals Team Forte dei Marmi office
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